ZERO STARS This used to be my trusted mechanic and I'm so…read moreupset I have to write this but I don't want anyone to deal with what I'm dealing with. I bought my mini cooper from this business and the experience was great! I subsequently took my car into Bill every time and thought he was honest and had integrity. As single woman, I had other mechanics present as untrustworthy so it was wonderful find an honest dealership. NOPE! My mini cooper is now almost destroyed because of their shoddy work and I'm out thousands of dollars and I've had the run around. Below is part of the complaint I've made to both the BBB and Attorney Generals Office. We are waiting on a response from the business to determine if small claims court is next to recoup our losses. He installed after market parts in my car repeatedly with repairs lasting barely two years. THERE IS A PATTERN HERE OF CHEAP PARTS, NO ACCOUNTABILITY, MYSTERY CHARGES AND ZERO TRANSPARENCY. HE WILL PUT IN CHEAP AFTER MARKET PARTS THAT WILL CRAP OUT IN ABOUT TWO YEARS AND DESTROY YOUR ENGINE. BELOW IS PART OF THE LEGAL FILINGS WITH BBB AND ATTORNEY GENERAL OFFICE : I am writing to formally demand immediate resolution regarding the defective turbo installation and associated damages to my vehicle, which directly stem from your shop's substandard workmanship and repeated use of faulty parts. This is not the first time I have been left to bear the financial and emotional burden of your shop's negligence, and I will not tolerate this pattern any longer. The Facts Defective Turbo Installation and Catastrophic Damage: The turbo installed in my vehicle has suffered a catastrophic failure in just over two years, despite the fact that I rarely drive my car. The failure has caused 3 liters of oil to pour into the catalytic converter and seep into the tubing, leaving my vehicle in a disastrous state and requiring extensive corrective work. History of Shoddy Workmanship and Defective Parts: You replaced the valve cover, but that repair barely lasted two years before the part failed. Despite the warranty, I was forced to cover out-of-pocket expenses that should have been fully covered. Now, the turbo you selected and installed--a critical component--has proven equally unreliable, further demonstrating a troubling trend of subpar repairs. Lack of Transparency: Despite my repeated requests, you have failed to provide a receipt or clear documentation for the turbo's cost. The only receipt you've shown is for $298 for mounting pieces, leaving $702 unaccounted for in the $1,000 charged. Your refusal to provide basic documentation raises serious questions about transparency and accountability. Negligence in Professional Standards: Your shop's continued reliance on parts that do not meet quality standards, coupled with inadequate accountability for failures, has cost me time, money, and trust. You've stated in the past that you operate with integrity and "family values." Yet, this is the second time I've had to deal with defective parts from your shop, and the financial and emotional toll is staggering. You've acknowledged the turbo failure may be covered under warranty, but even so, this situation highlights the systemic issues with your choice of parts and service quality.

HORRIBLE DEALERSHIP! I could go on and on about how much this dealership has caused our family the…read moreworst experience with cars in the last two years. I would NEVER recommend them, they do shotty work, and con artists when it comes to selling you "reliable" cars and doing "reliable" work to maintenance those cars. The amount of times they put our family in true dangerous situations is ridiculous. And them pushing these crappy warranties on you is bogus. They even submit false claims to the warranty company, get their replacement parts from junk yards, and don't even complete work that they then bill you for. The only reason we continued to bring our car for maintenance with them was because we wanted it covered under the warranty. OH! And they claimed as your car depreciates in value, so does your warranty coverage - COMPLETE bogus and false information. That is NOT how warranties work. Within the last year, Car Emporium "completed" maintenance on our car to "fix" it, billed the warranty company and us as well for false work. I kid you not, just 2 months after they "completed" their work, it died on the side of the road on two separate occasions. Both times, we took it back to our trusted mechanic who did the same work all over again that we had already thought was done by Car Emporium, so even more money out the door. It is absolutely ridiculous, and I will say it until I am blue in the face - DO NOT EVERRRRR buy cars from this dealership!!!!!!!!!!!!

Scammers. They scammed my mom out of an extended warranty for $4,000.00. She just got a call saying…read moreshe needed to purchase an extended warranty, that the one from dealership expired. Unbelievable. Scam the elderly. Pathetic.

Terrible customer service. AI third party service scheduling. I asked if a loaner was available and…read morefor an estimate. I was told I would receive a call the next day. I got an AI text and responded, since....crickets. I have since called the local number and was "transferred to service", only to eventually go to a voicemail. I won't be showing up, I would rather support people who care!

I want to give a big shout-out to Spokane CarMax. I've done a lot of car shopping over the years…read moreand visited plenty of lots. My mom sold cars when I was a kid--that's how she put food on the table--so I grew up around brand-new vehicles and the hustle it takes to make it work. Yesterday was something special. My son Robert purchased his fourth BMW, and the experience at CarMax was incredible. Everything went smoothly. The staff were kind, professional, and straight-up honest. No games, no pressure--just solid service and respect. If you're in the market for a vehicle, I highly recommend checking out CarMax in Spokane. I don't think you'll be disappointed. And here's something even better--my son runs his own business tuning BMWs. If you're a BMW owner or enthusiast, check out his work at bmtuned.com. He knows these cars inside and out. Congratulations, Robert--I'm so proud of you. You've worked hard, and it shows.

My wife hated shopping for cars, until now! CarMax simply made purchasing car so much easier. No…read morehassle, no run around, we even had our car shipped in for free since it was in Seattle area for a test drive, no obligation! I will never purchase a used vehicle any other way now.

Just bought a car from there and Sam was very accommodating and made the process of getting the car…read morevery easy, very nice car we are very glad we went there, he went out of his way to help us and we felt very appreciated

Sams Auto Sales is the best car buying experience ive ever had, bar none, period. Sam you are one…read morein a thousand you blow them all away.totally genuine and legit.folks don't waste your time on bs,buy Sams,if he doesn't have what you want he'll get it.my new best friend !!! we love you Sam, see you when the wheels fall off for another gem :D

Quick turn around time for car service. I don't know what else to say to meet Yelp's 85-character…read morerequirement.

If I could give no stars I would. I've owned 8 prior Hyundai's with little to no issues but also…read moregot rid of them prior to 75,000 miles. Now realizing never again! Took Sante Fe in for engine stall, called 2 days later told it needed exhaust plugs $7600. Told be ready in a week. No loaner car. Almost 3 weeks later on a Friday told ready next Tuesday. Great. We'll that Monday called told bad news "Recommend new engine" Cylinder wall has scratching". $12,000. WTF. Vehicle 112,000 miles, out of warranty, nothing they would do. Spoke with the owner, "No Bueno" Not willing to help, nothing. Decided to get the new engine due to still owing a substantial amount. Still no loaner car. Told they would order the long block, ready probably 2 weeks. Finally loaner car for 1 week. better then nothing. Called for balance, $500 higher then given prior and specified "It would not change". WTF. Picked up, drove home, examining engine. Again WTF. Filthy engine and best thing. LOW on oil, over a quart. Ridiculous when just paid, "$11,500. Never Recommend Hyundai or service dealer! ​

This is a website that has lots of resources for buying used cars in Spokane.read more

No high pressure sale's here just honest people who care about providing good service and good…read morecars. This will be my first place to go when looking for a reliable used car.

had an 11 am appointment. waited out in the freezing cold with cash. they left me waiting 1 1/2…read morehours. nobody ever showed up. but they did say sorry twice to repair the lost time and money i wasted going there instead of going to work. not professional at all. at 12 10 i decided to leave. when i got home , i saw a facebook message she wrote at 11:25 saying they couldn't be there at 11. i didn't get this message because i was in their parking lot waiting. lame excuses from some "hometown hero" family owned and operated. lol who doesn't arrive to their "business" for a customer with cash? makes you wonder whats up with the cars they sell? and are they profiling who they sell what to? curious minds wanna know

Went to get a diagnostic on my car. They gave me a invoice totaling $1700. Said I needed a new…read morebattery too... I said I had just got a battery a month prior and he scratched it off the recommendation list. Seems super shady. I won't be back

If you would like to take your car to a dealership and have it ignored for a few days you take it…read morehere. This dealership really lacked proper communication skills and good customer service. Really makes me wish I didn't have a mazda when in fact, I love this brand. As a manager of another company and seeing this happen to your car, it's really frustrating because the issue is easily fixable.

My truck was in for repairs and the team was very helpful in providing a rental truck. They have…read moreexcellent customer service.

We have been buying our cars here since the 2000's. Buying cars from dealerships can be a root…read morecanal procedure without anesthesia, but Thrifty makes the process so easy. My Hubby is all about mileage, and we can't help but get low mileage vehicles here because of their frequent turnover to new cars. Our latest purchase was for our college daughter. She drove a few different models, but when she came out of the Chevy Cruze sedan she was beaming! We knew that was the one. Dave has been our sales rep for our last three purchases and he is great. He's a very gentle soul, never tries to upsell us, and makes sure the vehicle is in show-room state before it leaves the lot. His partner Dale is a good guy too, so you can't go wrong with either gentlemen to help you find the right car. A lot of people might think buying a used rental is a bad idea, but we have never had one issue with any of the four cars we've gotten here over the last 15 years.

These guys were very professional. I bought a car from out of state and they helped coordinate the…read morewhole thing. I've bought many cars and this was one of the better experiences. Justin was my salesperson and went over and above, taking pictures and videos of the car, as well as driving it to a third party for inspection upon request. Tyler in finance helped to button up the transaction and got me all the paperwork. Both of them took dozens of my texts and calls with a great and professional attitude. I would highly recommend them to any buyer, local or remote.

My son-in-law bought a truck here and is now trying to trade it in. The warranty company said they…read morehave already sent the pro-rated amount back to the dealership and the dealership ignores and refuses to call them back, also its still hasnt been taken off their loan. DON'T BUY FROM THEM!!!!!