UPDATE: this morning Jeff the owner called me to discuss my experience with my AC repair. He…read moreresearched the issue and stated their Freon machine was out of calibration last September when the original service was performed. He also took full responsibility and refunded my evacuation/recharge cost. He apologized and spoke to all involved to change how they handled my situation. I will give them another chance as they took accountability and made it right. Grayson Tire & Auto - so disappointed in their service and support. I had this shop repair my AC in September 2025 and experienced a strange issue where the AC would not turn on when the car was parked on hot days. I garage park my car so I rarely experienced the issue. With this hot weather recently the issue regularly appeared. I took it in as I had a two year warranty. After having the car for half a day they insisted nothing was wrong. They begrudgingly agreed to test again. After a few hours of the car parked in the hot sun, they saw the problem. They subsequently told me the Freon and PAC oil was way out of specs and I needed an evac and recharge. The problem is they were the only people to touch the AC and last to evac/recharge. When I explained this, they stated it was my fault as I must have had someone else work on it. I told them no one else but them worked on it. They said that is impossible. I pointed out how it could happen and they said even if they did make a mistake the Freon is not covered under warranty. When they originally fixed my AC they had issues and had to install a second compressor. Yet they stated they don't make mistakes. Customers vote with their wallet and they lost this customer of several years who has spent thousands on various services. Shame on you Grayson Tire & Automotive, do better. I will no longer recommend them on this platform.

I typically do not write reviews, but couldn't hold this one back! I had my car towed with a flat…read moretire to Grayson tire and Auto. I wanted the exact same tire. They gave me a price of $848 for ONE TIRE! I originally purchased the tire 8months ago from Mavis. I called for another tow and had the car towed to Mavis who replaced and balanced the tire for $458...this is not the economy to take advantage of people...WE WILL REMEMBER!

Polite, professional, and will recommend to friends and family. Also had great communication and…read morethey were punctual at their due date.

I went in on Saturday because the air conditioning in my wife's car stopped working. Jack was there…read moreand kept me fully informed, and they had it running the same day! The team at Fenaki did a fantastic job, and the price was reasonable, with a good warranty included.

I took my vehicle to Five Forks Automotive for an alternator replacement and it turned out to be a…read morecostly mistake. Shortly after the service, my car began experiencing electrical issues. I contacted AAA twice, and both times, they confirmed the problem was not with the battery but the alternator. Contrary to what Five Forks later claimed, AAA never installed a battery in my vehicle they only provided jump starts. I ultimately had to take my vehicle to a certified Dodge dealership, where a full inspection revealed the alternator had been improperly installed. According to their official report, this incorrect installation caused significant damage, including failure of the fuse box and unnecessary battery drain. As a result of this negligent repair, I incurred over $3,000 in losses including: Unnecessary parts (over $300 worth) purchased based on misdiagnosis Rental vehicle expenses Lost wages Additional repair costs to fix what Five Forks should have done right the first time I provided all documentation to the shop including Dodge's findings and a video showing the issue and gave them an opportunity to resolve this fairly. Instead of owning the mistake, they tried to deflect blame to AAA, despite clear evidence to the contrary. This has been a frustrating and financially draining experience. I am now pursuing legal remedies, including small claims court, due to the lack of accountability and proper customer care. I strongly advise others to avoid this shop. When something goes wrong, you deserve a mechanic who stands by their work not one who blames other parties and leaves you to deal with the damage!

Took our Suburban in for a cracked A/C condenser 3 times and still failed to fix it. They kept…read morecharging for random parts, indicating each time it was "fixed" although they admitted they never found a leak or anything wrong with what was replaced. This was during winter, so never really got a chance to use the A/C for weeks at a time, so it probably only worked a few days after each visit. After over $1200 spent on something that should have cost little more than half that, we'll still need to go to the dealership.

Worst experience I've ever had at an auto body shop. Only went here because my insurance company…read morerecommended it and wish I didn't. The man at the front desk speaks very poor English and has a terrible attitude - he couldn't answer a single question directly throughout the process. When I finally got my car back, I realized there was additional damage in the same part of the vehicle and they claimed it was damaged beforehand. I asked them to fix it, and they kept it for another week and still didn't fix it. When we were upset and asked for an explanation, the man at the front got extremely heated and SHOVED my brother who was there to drop me off at my car. Outrageous experience. Don't recommend.

Doug did an amazing job giving me estimates. The breakdown was so detailed and descriptive. The…read moreestimate explained where the parts we're coming from and their contact info. The work that they did was absolutely the best and I couldn't ask for more. Highly recommend!!!

We had some work done on our Mercedes a few months ago and could not be happier with Sugar Hill…read moreAutomotive. Professional and expert service at a reasonable price. We could not be happier with everyone there!

Bought a used car. Previous owner has taken it to SHA for years and was very pleased with all work…read moredone. I bought my newly purchased car in and they were honest, Tom even called me direct to ask a few questions and did a solid job on the brakes. I have heard about them for years from neighbors and am now a customer.

DO NOT TAKE YOUR CAR HERE! Paul is very rude and unprofessional. I needed a motor replacement for a…read morerear window. After paying almost $900 it still didn't work. I took it back & when I picked it up the window still didn't work. Paul said he could refer me to the dealership. What are you a Dr and I need a referral? Then he tells me "have you heard how your car runs"? Of course I have, I drive every day. That's not the point. You were paid to repair a window & you didn't

Car was fixed as agreed. However, the front desk person and owner seemed suspicious of us...which…read morewas disconcerting. My momma wanted to pay with a check. She's a Vietnam veteran with CPTSD who rarely leaves the house. They wanted her to come down physically and swipe her card, which was just not realistic. They would not work with us on it and even hesitated to accept my partner's check card for some odd reason. Just because we are weird looking doesn't mean we are trying to get one over on anyone. We are honest people and expect to be treated as such, especially when spending 1600.00. I get that checks are going the way of the dinosaurs, and respect that any company can set their own policies and how they are enforced. All of that to say, seems to be a quality repair, but wouldn't go back because of the customer service.

Quick and easy I messaged them over Facebook and was able to pick up tires next day, affordable,…read moreand good condition

DO NOT TAKE YOUR VEHICLE HERE…read more What should have been a simple two-tire installation turned into a costly and frustrating experience. My custom wheels, which were in perfect condition prior to service, were severely damaged during the installation process. Instead of taking responsibility, the staff attempted to blame the damage on me. As a customer, accountability and professionalism matter. Unfortunately, neither was demonstrated. The owner was dismissive and rude when I raised my concerns. Additionally, I observed minors handling customer transactions, which raised questions about proper business practices. This experience has cost me several hundred dollars in additional repairs. I cannot recommend this establishment to anyone seeking reliable and professional automotive service.

They did a great job diagnosing and repairing my expedition…read more They also did a great job helping them selves to several coupons for free Mrs Smith pies I had in my vehicle. I even pointed it out to Jeff as I was picking up my ride as they were sticking out of his front shirt pocket and he didn't even bat an eye. Must be a regular thing.

Came into get my car fixed an they were rude an not helpful to the point I went across the street…read morean found a mobile mechanic and got it done 8 days before they could even "look" at my car save ya $ and time hopefully they sell the business and turn this into a food place -sugarhill home owner