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    Firestone Complete Auto Care

    3.1 (158 reviews)
    Closed 7:00 am - 6:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

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    The plastic zip tie that was removed from my cylinder. Melted due to the heat of the engine.

    I took my vehicle into Firestone for a simple spark plug replacement on July 3rd. What should have been a routine service turned into a months-long nightmare that ended with my car leaving on a tow truck instead of being safely driven home. After the work was completed, my vehicle began misfiring badly. Firestone refused to take responsibility and insisted the issue had nothing to do with their repair. I had to take my car to another repair shop, where they immediately discovered the real cause: Firestone had left a plastic zip tie inside my cylinder, directly causing the misfire and damage. This was not a coincidence--it was a direct result of their work. Despite clear proof, Firestone still refused to take accountability. Communication was slow, unhelpful, and dismissive. I was left without proper transportation, stuck with a broken vehicle, and forced to fight for months just to be heard. Only after I escalated the issue and contacted the Bureau of Automotive Repair (BAR) of California did Firestone finally cooperate. Four months later--in November--I finally received a refund. No apology. No accountability until a government agency got involved. WARNING TO OTHERS: If Firestone makes a mistake, do not expect them to immediately own it. Document everything. Get a second opinion. And if you're being ignored or dismissed, contact the California Bureau of Automotive Repair (BAR) right away. This could have been handled quickly and professionally. Instead, it became one of the most stressful and financially draining experiences I've ever had with an auto shop. I will never return, and I strongly caution others before trusting them with their vehicle.

    Here is my heavily modified 65 Mustang Fastback

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    5 months ago

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    15 days ago

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    1 month ago

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    9 months ago

    Never confirmed my appointment, called and left me on hold for 30 mins , all I needed was a yes or no. All good I'll go else where

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    9 months ago

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    10 months ago

    Firestone Complete Auto Care were courteous and professional I will definitely come back to get all my cars care.

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    4 years ago

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    9 months ago

    got here early for my appointment that was at 4pm over 2 and a half hours later still haven't touched my car

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    10 months ago

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    5 years ago

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    2 years ago

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    6 years ago

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    3 years ago

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    6 years ago

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    Page 1 of 4

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    The welcome here at Firestone in thousand oaks was so pleasant because of the presence and professionalism of Ricardo.

    Mentioned in 9 reviews

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (175 reviews)

    I came in for a regular oil change, and shortly after driving, one of my engine coolant pipes came…read moreloose with a plastic piece stuck inside. I genuinely thought I'd need to tow my car and deal with a full mechanic visit. But the team here was incredible - especially Colin. He talked it through with me, figured out exactly what happened, and within minutes said they would get the replacement part and fix it for me right there. This honestly saved my entire day. After finishing both the oil change and repairing the coolant pipe, they told me I only needed to pay for the oil change. AMAZING service!!! Huge thank you to Colin and the whole staff for being professional, kind, and unbelievably helpful. You guys saved my day and my weekend. If management sees this review, please give Colin and the team the recognition they truly deserve - they went above and beyond!

    Today was an exceptionally busy day upon my arrival at Valvoline. I waited patiently until it was…read moremy turn. The staff welcomed me with professionalism, displaying smiles, attentiveness, and friendliness. They carefully attended to the needs of my vehicle, assuring me that nothing would be overlooked. It is evident that this establishment exemplifies outstanding customer service, and the staff possess the skills necessary to service all types of vehicles. This service is well worth the cost. Shout out to every one of the staff that was there today. All of you deserve this recognition. Thanks!

    Firestone Complete Auto Care - tires - Updated May 2026

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