I am going to update my complaint about Break Masters in Thousand Oaks California. My fiancé spoke with management in regards to the confusion. Actually, the work that they did was excellent. There was never an issue there so please feel comfortable going there and getting your car repaired. The issue with the extra $139 has been resolved. We appreciate the time management assisted us in understanding the confusion that we had with this issue. Thank you Brake Masters read more

Dylan demonstrated awareness for customer safety and resolving issues. I would recommend this location.

On a Saturday afternoon, we had a situation at the tire store where they couldn't remove the lug nuts on the 4th of 4 tires that we purchased and said if they took the seized lug nuts off, they would not be able to repair the tires. The tire company recommended Break Masters in Camarillo. We were able to catch them early on Saturday afternoon, and they were able to make the repair swiftly and very affordably. If you are in the Camarillo area and are looking for an auto repair place, we could not have been happier than with Break Masters. read more

I always come here for my oil changes and brakes. Dylan has great customer service and the guys that do the work in the shop are absolutely amazing and they have the best prices in town. I highly recommend these guys. I would give them 10 stars if I could, thanks guys have a blessed day. read more

I went in in person and the manager was super helpful! He fixed the error for me and gave me paperwork to send to Carfax

Customers service is always top notch here. I appreciate Dillon and his mechanics. It's always a clean and welcoming environment. Their prices are very competitive and fair. I love coming here and highly recommend this place for all your car mechanic needs. read more

Very slow and time estimate was way off. The fix they suggested did not in fact improve the driving of the car at all.

Larry and the guys really helped me out. They went above and beyond. I would recommend this place to anyone looking to get brakes or oil changes in Thousand Oaks. read more

fast turn around on work. works with local car dealers. had a few issues, but they were quickly resolved, which was so relieving.

During my visit last week to America's Tire, the technician pointed out that one of the wheel studs was cross-threaded, and asked my permission to break it to get the tire off (I gave it). I was then very surprised that America's Tire didn't have the ability to replace the wheel stud, but glad that they recommended that I go to Brake Masters to get the stud replaced. I called ahead, talked to Ben, and showed up early. They were able to replace the stud, and some worn lug nuts, very quickly. While waiting, I found a dollars-off coupon online, which they were very happy to accept. Altogether a pleasant experience. read more

They are ALWAYS awesome and trustworthy here! I've brought my f250 and 4x suburban in over a three year period and they've always honest professional and reliable read more

Took my car to get an estimate and was able to get new brakes on my car the next morning. Service was extremely fast and efficient. I would recommend this place based on value and speed. read more

My rear brakes started grinding on 5/3/23. My mechanic couldn't take me in on the next day, so I went over to Brake Masters in Thousand Oaks. The manager at Brake Masters told me that the rear brakes needed new pads and and a new rotor. I asked him if he could show me the rotor damage. He seemed surprised and irritated that I asked him. Reluctantly he shone his flash light on the brake assembly and said "It's there." I didn't see any damage, but knew that there was an issue so I approved the work. Less the two months later, I brought my car to get an oil change with my regular mechanic. He noticed the rear brake pads were new but that the new pads didn't fit properly and were not lubricated. My mechanic showed me the issue and provided detailed pictures. Even to a lay person, it was obvious that the Brake Master installation was not done correctly. I went back to Brake Masters and met with the same manager. I explained to him what my mechanic said, showed him my mechanics report, and asked him what he could do. He said people do brakes different ways and that there was no problem with his installation. I asked him if he could explain or show me why his "way" was adequate or better than what my mechanic suggested. He avoided answering the question and said again that people just do brakes differently. This went on for about a minute and the manager simply couldn't give me a straight answer. It was then clear to me that the manager was not professionally knowledgeable concerning brake repairs, so I left. I plan to have another repair show make the adjustments to the installation. read more

Always helpful and great customer service. Battery died, still under warranty and they identfied the positive connector was the problem.

Israel and his team were so honest and checked my brakes for free! my brakes were perfect and I didn't need new brakes

We came here several months ago to get new brakes and have the rotor ground on my 2018 Audi a3. A short time after we noticed the car started making weird squeaking noises. We didn't relate it was the brakes and suspected others things. After getting an oil change and inspection at the dealer, they found no other reason for the noise. We also noticed every time we braked while tuning the wheel a certain way, the brakes squeaked. Fast forward to this weekend, we decided we needed the brake pads and rotors replaced. Saturday we called brake masters for a new quote for brakes and rotor replacement. It was really high. My fiancé decided to just do it himself. Not only did we realize how much Brake Masters was over charging, after completion which took very little time, mind you, we don't have all the fancy professional equipment this place has, we realized ALLLLL the squeaks are gone. Turns out the calper on the driver side was put on crooked the pads didn't even wear evenly, front of driver side had worn down to metal, passenger side barely anything. read more

Of course my brake light went on Saturday afternoon, and we had a trip planned Monday morning. I went in without an appointment and they squeezed me in, put in an immediate order in for the parts they needed to do a brake pad and sensor replacement. Had me out in two hours for an extremely reasonable price. And my new brake pads have a lifetime warranty on top of.that. I'm definitely going to be a repeat customer here. read more

Got an alignment and when i got the car back they broke a small trim piece, and the car didn't even drive straight. I brought it up to the guy in the front and asked him why is the alignment off on the sheet and he literally told me that they align all the cars to pull left to compensate for driving on the highway. Then said if iI was unhappy they would redo it. Why i would want my car aligned by people that couldn't do their job properly. Never have I ever received the most BS answer. I took it to another alignment shop and they had 0 issues with it and it drives great.... ZERO thanks to this place. read more

So I've been needing to get my breaks done , back and front for few weeks . The left front brakes started grinding a few weeks ago and I couldn't find any same day replacement shops to get the job done . So glad I found this awesome spot . Not only are they super friendly, knowledgeable, helpful and do great work the communication is excellent ! Donald was a great guy and very kind , experienced and explained everything and more . The cost was less then I anticipated and they even gave me a deal . The work I had done was finished in just a few hours and they did a great job . Felt safe driving again on new breaks was very happy . Thank you Break Masters for the hard work and getting me back to driving with safety and confidence. Will definitely be coming back to get more work done . Thanks again . read more

I came in here on a Saturday to get my car aligned after having four new tires put on it it took him a couple hours and I got my car back and paid about 130 bucks and my car. Still pulling to the left. Now I got to go back there in a week when I have time off work to deal with this all over again because nobody here knows what they're doing. You had one job aligned the car and make it drive straight and they didn't do that. I don't care if they go back in there and they do it right this time now I have to waste half of Saturday dealing with this don't take your car here go somewhere else. This place is awful and they don't take peoples lives into consideration. Also, I was recommended to come here by America's tires, so don't waste your time there either. read more

Brake Masters - Auto Repair Near Me - Thousand Oaks, California

They sold me brakes and rotors for all 4 wheels. The rotors were completely rusted within a few months. I took it back for a refund per their "lifetime warranty" policy and they refused to give me a refund. The owner told me "They are rusty because it rained." Rotors are not supposed to rust like this. I filed a complaint with the California Bureau of Automotive Repair and they have flagged this business. read more

Brake Masters - Brand new rotors. Rusty. - Auto Repair Near Me - Thousand Oaks, California

Completed an alignment today and the staff were knowledgeable and helpful. The two wheel alignment was completed within 75m of me dripping it off which I felt was extremely fast. Originally I asked for a four wheel alignment and the staff told me for my vehicle that only two wheels was needed, they didn't try and oversell me at all. I asked for them to inspect the brake pads during alignment and they didn't try and up sell me on new brakes or other services either. They gave me exactly what I wanted and did it quickly - an overall great experience. I will definitely come back and have them change my brakes when it's needed. read more

I highly recommend Brake Masters! It was great to meet an honest mechanic (Ben). He advised me to wait instead of trying to sell me something I didn't need. I definitely will use Brake Masters in the future. read more

The people there are nice and polite, the waiting room is clean, chairs are comfortable and there's a big tv for those same who wish to watch while they wait. I called ahead and was told wait time for an oil change and tire rotation would be a little over an hour. Twenty minutes later, I arrived. Actual wait time was 1 hour 45 minutes. It's one of the best deals in town, oil change and tire rotation 29.95 plus tax. Just be prepared to wait. read more

Brake Masters - Their ' menu' - Auto Repair Near Me - Thousand Oaks, California

Let me just say first that the myth the man the legend that runs this joint BEN is a master of life. He has always helped us very quickly, his workers are very efficient with all of their work. I've gone here for several years and it has never been better. We really appreciate this place and Ben for always taking care of our car and being so vibrant. read more

Brake Masters - Auto Repair Near Me - Thousand Oaks, California

Fast, reliable service. Lifetime warranty on brake pads. Saved $200+ over what Nissan dealer wanted for same work.

My brakes were screeching and came here for a fix. They found the rotors were warped and the pads were worn. Brake Masters replaced both front rotors and pads. Immediately after I drove it out the lot, brakes were screeching louder and grinding. Here is what other mechanics found: - Grinding was caused because tires were grinding against the disk shield. During Brake Masters' installation, the new guy accidentally bent the disk shield causing it to make contact with the tire. - My car model had a TSB -- this is when an automaker issues a technical service bulletin (TSB) when it becomes aware of common problems with a particular make and model. My car needed to use OEM pads, not the aftermarket Centric pads Brake Masters recommended. - This is the most surprising find. THEY DIDN'T LUBE THE BRAKE PADS WHEN INSTALLING THEM!! I thought to myself: "How can I go wrong? They specialize in brakes. It's in the name." This is not the type of service you'd expect from someone that calls themselves 'Brake Masters.' read more

DO NOT take your car here unless you want to be quoted for more than what you need. When I told them I wanted to take it somewhere e for another quote, they literally made me wait an hour to put two tires on to send me on my way. Manager had an attitude and told me there was nothing he could do. He admitted he could have. It didn't want to when I got angry. read more

Had a great experience getting brakes and back rotors done. Called in the morning and they were able to get me in that day. Courteous, efficient and quick. I appreciated them getting me in that day and staying open until I could get there to pick up my car. Would definitely recommend!!! read more

America's Tire (whom I love) accidently broke a wheel lug when rotating my tires. They referred me here for the repair, at their expense. During that repair, I was advised my front pads were nearly shot but the rear pads were fine. I thought, "here comes the upsell," but realized I had never serviced the brake pads before (I was at 52K miles) and the OEM pads were present. I authorized the work and all is well. I was happy with the service I received and will come back when it's time for rear pads. read more

Omg! I went to have my tires aligned, and the owner Ben came out and told me not to get him wrong-- they like to make money, but they checked my tires and saw that my alignment was already perfect! I think it's safe to say, you can absolutely trust this business! Friendly service too. Thank you so much! read more

Cars were aligned as promised and the value was very good. Donald was very friendly and a good representative of the brand.

I was referred to Break Masters by Americas tires. ( both in Thousand Oaks, ca) My engine covering case under my car was dropping and needed to be anchored. Donald explained to the assistant what to do and 15 minutes later I was back in the road. Did I mention the didn't charge me anything? Such a wonderful and needed action and I'm very touched by their kindness read more

More then 300% markup on rotor and pad price. Do your homework before choosing this place. Shame on me for not asking what the OEM prices were first. read more

Simi brake masters is great. Thousand Oaks brake masters didn't know what they were doing to set my electric parking brake so Simi fixed it.

HIGHLY recommend! I went into a Shell gas station auto shop on Moorpark Blvd to get an oil change and was told I need to replace all my brakes. I just bought this car from a certified dealer. Anyway, thank GOODNESS I took my car here for a second opinion. They were great and quick to look at my car, which does not need new brakes. They told me that my front brakes were actually brand new! Phew, they just saved me +$500! I will for sure come here when I eventually do need new brakes! I HIGHLY RECOMMEND this very honest, very professional shop!! read more

Keith (district store manager): 100 stars out of 5 stars. Store manager guy: Negative stars and in debt. I went to get my steering realigned and after sinking in 1.5k into the car, according to the store manager's suggestions, I got it realigned. ..or so I thought.. till I drove it. Did I mention that this was their 5th attempt at realigning my car? Yeah, so, as you can imagine, I was furious. I made sure to not call back immediately because I would have cussed out the manager and I would have regretted it. I called back 2 or so weeks later when I was calm, told him that his suggestions/diagnosis did not solve the problem and neither did their steering alignment. The manager then proceeded to tell me that the company didn't recommend anything or diagnose anything and that I was confused. Then I read him my receipts which in bold declare "recommendations" and diagnosis. That shut him up quick and he had nothing to say, so he said after an extremely long, awkward pause that I can come in Monday at 11 am. This is where the hero comes in to save the day. Keith (the district store manager) met with me and fixed my car personally. My car drove straight and is still driving straight. Keith is amazing. The store manager at the thousand oaks store is rude, apparently incapable of doing his job, and a liar. After spending 1.5k on his recommendations to make the car drive straight, WHEN HE CAN'T EVEN DO HIS JOB TO CORRECT THE DAMN STEARING (!!!), makes me FURIOUS. After talking with Keith, the district store supervisor, and seeing him effortlessly communicate and execute on solving my car's problem, it became extremely clear that I was being talked down to, lied to, led on to believe this shop could do their job, and wasted much money and potentially scammed out of 1.5k on RECOMMENDED parts (that the manager initially said "we don't have records of/we didn't recommend you to get"). I'm so glad Keith was there to help me, and I can't wait to see this shop clean up their act, starting with the store manager. Keith is amazing and because of Keith I'm willing to come back to this shop for future alignments simply because I believe Keith's excellence will get this shop in order and on the right path. Thank you Keith. read more

I got a second opinion on whether I needed back brakes & cylinders. I had been told by Preferred Auto that I had only 1mm left on the rear brake shoes, and I should replace shoes & cylinders for $575. After Brake Masters removed my back tires they found that I had 3mm left on the shoes and I did not need brakes!! I am thankful for the honesty of the employees at Brake Masters and highly recommend them. read more

Ben and team at Brake Masters did as promised. Got me in with no appointment needed, order the parts, and did a full break job to my Genesis. I did check on pricing and timing to get job done with other shops and Break Masters came ahead for both. Ben was upfront with pricing and when done the total amount ended being a bit less. They even gave me a ride home when I dropped the car off...with no appointment needed! Thank you Ben. I am really happy with the job done. read more

Brake Masters - Genesis after a test drive with new breaks! - Auto Repair Near Me - Thousand Oaks, California

Need a quick oil change at a very reasonable price. I can say that's what they delivered for me. Thanks for the professional attitude read more