I had the privilege of visiting Firestone Complete Auto Care located at 8051 Washington Blvd, Roseville, Ca 95678 on Friday , May 22,2025 and I was very impressed with the superb customer service that I I received from the manager, Michelle Pantone and her colleague Thomas. They are very professional and talented Sincerely, Paul Salinas read more

This Firestone location has changed significantly, and unfortunately, I no longer have confidence in the service or recommendations I receive here. For years, this was one of my preferred places for vehicle maintenance. However, a series of experiences has caused me to seriously question both the quality of the work and the accuracy of the recommendations being made. In 2024, Firestone replaced the brakes and rotors on my wife's vehicle. Within days, the vehicle developed brake noise and had to be brought back for correction. Approximately 10,000 miles later, during a routine oil change, we were told the brakes were already nearing the end of their service life. When I questioned how that could possibly be the case after such limited mileage, they later acknowledged that the assessment had been a mistake. Yesterday, at approximately 15,700 miles since that brake service -- with the vehicle driven primarily on the highway and otherwise spending much of its time parked -- we were again told that the brakes were nearing the end of their life. When I asked how brake pads they installed could wear that quickly, I was told that I had purchased "basic" brake pads and perhaps should consider purchasing a higher-quality pad next time. That response was particularly disappointing considering Firestone sold and installed those pads in the first place. There have been other troubling recommendations as well. During maintenance on my vehicle, I was told that both a license plate bulb and a brake light bulb needed replacement, with an estimated cost of $223.98. I declined the service and purchased the bulbs from AutoZone for approximately $8.00. The license plate bulb took about one minute to replace -- and, more concerning, the brake light bulb was not burned out at all. We have also had a cabin air filter replaced, only to receive another recommendation to replace it again relatively soon afterward. The same type of inconsistency occurred with the battery: it was replaced, later recommended for replacement again, and then at a subsequent service visit we were told the battery was perfectly fine and required no replacement. The final issue was enough for me to decide that we will no longer use this Firestone location. My wife brought the vehicle in for a routine oil change. After dealing with the brake issue described above, the vehicle was returned to her displaying an **"Engine Maintenance Required"** warning that had not been present when she arrived. She was initially allowed to leave with the warning displayed, and when the issue was raised, there was even a suggestion that the warning had already been there. It had not. I instructed my wife to return immediately. Firestone was unable to determine the cause, unable to clear the warning, and we are now being forced to take the vehicle to the Toyota dealership to determine what occurred. At this point, my concern goes beyond any one incident. When brake wear assessments are later called mistakes, recently replaced components are repeatedly recommended for replacement, functioning bulbs are identified as defective, and a vehicle leaves routine maintenance with a warning light that was not there beforehand, it becomes very difficult to trust future recommendations. The vehicle also continues to have brake noises and sounds that were never present before this work began, and Firestone on Washington Boulevard has been the only shop servicing this vehicle since 2023. I used to trust this location enough to bring our vehicles here without hesitation. Unfortunately, that trust has been lost. From this point forward, we will be taking our vehicles to the dealership. Firestone on Washington Boulevard -- you've lost a longtime customer. You're fired. read more

I bought brakes, rotors and tires and after $2000 they said they couldn't align them unless I paid $150 more They seem to oversell and also talk in circles to get more money I'm in business and I wouldn't do it this way My car is 1.5 years old, a Kia Yet they said they found many things wrong I got the brakes and tires and taking it somewhere else for another opinion read more

My car was unable to shift gears, so I had it towed to Firestone on Washington Blvd on Tuesday, Aug 11. I was initially quoted a $220 diagnostic fee. The next day, they called to inform me that the shift cable bushing was missing. The estimate to replace this small piece was $575.99 for parts and labor--bringing the total bill to nearly $800. Because my car was already towed there and non-drivable, I felt forced to approve the repair rather than pay another towing fee to take it to an independent shop. To make matters worse, I received multiple upsell calls pushing over $3,000 in additional recommended services. A standard shift cable bushing part costs roughly $10-$35, and replacement typically takes under an hour of labor at a fair price range of $60-$200. Charging nearly $800 total for a basic bushing repair and diagnostic is unreasonable. I strongly advise taking your vehicle elsewhere if you want fair and transparent pricing. read more

Thorough work and quality customer service. Coolant was leaking a little. Ended up needing a radiator. Work was done same day. Coupon was applied for big savings. read more

Do not come here! Do not come here! Came here due to car shaking at highway speeds. They said alignment was off and tires were bad but nothing else was wrong. Had them do a PPI on a car. I saw their tire prices which were very good, but they basically charge an extra $200 to put them on in small fees. This is not standard practice. After picking up car went to tire shop to get new tires and shaking persisted. I take it back and ask them to road balance tires to determine if wheels are bent. (U can clearly see they r, just needed to confirm for warranty company). Waited all day, and they said one wheel was bent looking but never balanced the other 3 tires which were all damaged. Again the warranty company said they would replace any damaged wheels if they test bad. At this point after 3 visits and waiting more than 5 hours per visit, I'll just go buy new wheels instead of having them say they will balance them and not doing so. All young kids working here, I see potential, but nobody is in charge to lead their team. Waiting at the counter to check in vehicle takes more than 30 minutes too. Even with an appointment. I don't mind waiting, but not at these prices. read more

I felt very well taken care of and was offered amazing customer service from the employee "verna" . Kudos to her !

We have Firehawk Tires so my husband wanted to go to Firestone Roseville for a nail in the tire. We arrived at 10:30 am and took a walk over to Green Acres with our dog. We came back 45 minutes later and the hood was up on our Mazda. What does that have to do with a nail in the tire being repaired? I immediately was suspicious and about 30 minutes later the service technician comes back with an inspection and tells me husband that the back tire rotors were installed incorrectly. They were done by the Mazda dealership along with all the other service except the tires. They are very dishonest and if you read the other reviews you will see. I think they try to "sell" services to unsuspecting customers that don't know any better. Two hours later our car is sitting in the front and they have not given our keys. I would suggest driving by the Roseville Firestone and going to America's Tires or Les Schwab. read more

Horrible experience. Dropped of my Tesla Model Y for an alignment at the end of the day they called me saying it was done. Asked for a printout and they gave me another customer's Tesla printout, (they probably think I wouldn't be able to notice. They couldn't produce the printout for my car and I insisted in getting it put back on the rack to get a new printout. Long and behold my car was still out of alignment. This place is a joke. No wonder it had a 2 star rating. read more

Firestone Complete Auto Care - Tires Near Me - Roseville, California

I've called twice this week to get an ETA for a walk-in tire rotation only and the earliest they tell me they can get my car back to me. Would be 6 PM today I called at 10:30 AM and asked for a ETA if I walked in to get tires rotated and again told 6 PM Ridiculous read more

How these guys deal with all of the entitled whiners all day is besides me. They are excellent and care alot bout customers cars. The bad reviews are simply revenge for not getting everything at their price or because they had to wait....auto repair takes time and there are other people waiting besides you... if they rushed to please you then it won't be done right!!!... please stop playing the entitled violin . They really helped me getting My approvals from slow ass Hertz ... My hertz rental service was excellent..thank ypu...this Firestone Sadly the chick at the counter is married. That's my only complaint about this shop read more

DO NOT GO HERE. I called and schedule an appointment for Friday at 4pm. I walk into the shop, no one greeted me, I waited 7mins to be seen by associate. I checked in, associate said my appointment is for Saturday at 4pm. Not Friday at 4pm. Associate looked at me as if I'm in the wrong here . Poor customer service Unorganized Not professional I rate 0 stars. Take your car elsewhere please read more

I recently brought my vehicle in for a new oil pan. When I received my vehicle back, I had some concerns about a newly identified engine issue. I spoke to Joey, who was professional, empathetic, and he took ownership to ensure that all of my concerns were addressed. I brought my vehicle back and was contacted bymanager, Josh. Josh was just as engaging and supportive as Joey. They both did what it took to make things right for me and to my great satisfaction and appreciation. These two employees went above and beyond to provide me the support and resolution that I needed. I am extremely appreciative and will continue to bring my vehicles back to Firestone because of the two of them. read more

Visited to have tires were rotated plus inspection for yearly maintenance. Rep told me I had a bad battery and gave me a quote at full price to replace it ($300+) and I had to remind him that it was under their Firestone warranty. He checked on what I said and realized Firestone would need to cover the replacement. That is suspicious. Also gave me a high priced quote for brake pads and rotors, which yes I am due to replace but denied their expensive service. I needed to empty my trunk full of camping gear for them to get in to replace this "bad" rear battery, so I returned 2 days later. Now again visiting, after waiting an hour for them to just retest the battery, also get the battery in stock from somewhere else, magically they say my batteries tested fine and doesn't need to be replaced. Is it because I drove more and recharged my battery better? Maybe? But I drove 50+ miles of freeway to get here in the first place for the first visit when he said it was "bad". Also if it was just low from not being driven enough, but not a truly bad battery, the first rep could have given some context and asked if the car was sitting a long time. He never showed me the first battery test results when trying to sell me on a full price battery either. Also he never gave me the print out for my initial service, payment receipt, battery test, or quotes. Said he would email that plus his quotes and was never received, not even 2 days later, still not found in junk mail or anything. So I returned AGAIN today for this replacement battery... 2+ hrs driving round trip plus 1+ hr in waiting room, to have this battery replaced, just to find out it wasn't even bad in the first place. The reps here today were nice and printed out service details from Sunday. I drove over an hour each way, for 2 visits, lots of time miles and gas wasted, because I thought Firestone was better. I do like my usual home location in southern Nevada. Never returning to this location again. read more

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Okay, so I read the reviews; most of them negative. I scheduled an appointment to get the 30k mile service done on my car, along with an alignment check. I arrived a few minutes early for my 8:00 am appointment. As Michelle arrived to work at 8:00, right on time I presume, she immediately greeted me and asked if I was being helped. I told her the guys in the bay said they'd be with me in a few minutes. She said, no, I'll help you now. Great customer service, and right on time! Michelle made sure all my coupons were entered and that I was aware of a rebate from Pennzoil. She's really good about being very thorough and explaining everything quite well. I am actually impressed with this Firestone. The work was done as scheduled, completed in a reasonable amount of time, and the price paid was exactly what was quoted. I won't hesitate to return. read more

I brought my car here for an inspection. They told me that I needed numerous things done, so I went and got a second opinion. The second opinion was they are trying to rip me off... Don't trust this business... I fell for the low battery and paid for that, which I now realize by reading other reviews it was just another one of their scams... Very disappointing for a local business. read more

Oh, my God! My Hertz rental broke down and I had it towed to these guys because it was closest to my office. They said their diagnostics guy was too busy. It would have to wait until Sunday. I had to call them every time because they don't communicate. Then by the time they got to it, and called Hertz for approval to do the diagnostic. They couldn't reach Hertz. They said the car would have to wait until Monday. I called Hertz approvals and they said they gave them the approval just before 8 am. I called Firestone. They said something about the oil being empty, but not what caused that. (I just had it changed a week ago at Big O, on Sunrise, which is the most efficient place that I go to and that is authorized by Hertz. Here it is. I've trying calling Firestone. Their staff put me on endless hold, then the automated system said there's nobody to take my call. I call back about 15 minutes later, and they hang up on the call immediately. This place does plenty of business regardless of their poor communications. I've been out of work for three days because of these corporate maladies with both Hertz and Firestone. I do not recommend either company. read more

Firestone Complete Auto Care - This is my car. I have been abused by Firestone's slow service and awful communications. - Tires Near Me - Roseville, California

Two times my husband brought our cars here with 8am appointments. Dropped off the night before. And both times it's not done until the end of the day (really close to 6pm). We make 8am appointments to get our cars worked on in the morning because we need them in the afternoon... what is the point of an appointment??? Feels like an 8am appointment is the least priority. Ridiculous. read more

Great front desk people but the people in the back actually working on the cars are trash

scheduled a 4pm for tire rotation and alignment. No issues there. I get there, first thing first, they try to up sale, which whatever, it's part of their job. But I said no, which is my right. I waited TWO hours, for what? For them to NOT rotate my tires, and I highly doubt I got my alignment done. I'm pretty sure I just waited for them to dance around in the shop. What makes all of this worse, they seriously thought I was not going to notice. I'm a mom, with two kids in the shop, did they think I will not notice? Cmon. read more

On Sunday, I noticed that the pressure on my right rear tire was going down rapidly, even though, the pressure warning light wasn't on. The only place open was Firestone. To be honest, I was there a half hour before closing time. They looked at my tire and added air. I don't think they bothered to thoroughly inspect the tire. I drove 30 miles home with that tire. The next morning, the tire was flat. AAA came out, put on the little spare and went to Schwabs in Sacramento. They found a small nail that caused the problem read more

Save your time & money. So, I had my son take his car here for a simple oil change. First time for him doing this on his own as he is a new/used car owner (18 years old). With that being said, I had him set this appointment up on his own and drop his car off. We dropped his vehicle off on Saturday March 8th around 11:45am. It wasn't until close to 3PM that my son received a phone call stating that they had damaged/broken his radiator & a/c condenser. My son was clueless as he is not knowledgeable on vehicles what or how this would've happened. So, he comes and hands me the phone. I was in complete shock that somehow, they had broken his radiator & also A/C condenser. When I had questioned how this would've happened, I was told by Shafil (store manager) that the technician must have placed the jack in the wrong location and was not on a solid piece of metal, when they went to jack up my son's car. How do you have technician's jack up vehicles when they are not competent enough to place the jack in the correct position to NOT damage a vehicle? Also, why would a jack be used when Firestone has a Vehicle lift to do this...not to mention how far forward was the vehicle placed on the jack in order for it to damage the radiator and a/c condenser? Nothing is making sense of what I am being told. The generic invoice given to me does not show the actual part# or price, make, model...nothing of what they supposedly replaced. Which is odd to me. When we went on Sunday March 9th to pick up vehicle, I didn't overlook the paperwork thinking.... they had given me everything since that is what normally takes place when you get work done on your vehicle. They had given me the invoice with oil change details and suggested services. I'm now wondering how many of the "suggested services" they have listed on this invoice are due to the technician jacking up the vehicle on a plastic piece and not metal and collapsing the vehicle to the point of busting/breaking my radiator and a/c condenser?!?!?! Not once did the store manager Shafil apologize when I came in yesterday 3/10/25 to retrieve a copy of the "missed page" NOT printed at the time of pickup. CYA Covering your ass because of the negligence on your end, that's the real reason. This place is a true scam. Never again would I bring my vehicle here. I believe the $61.98 oil change has now created more damage to his vehicle than initially thought. Now it states the LCA arm has wear on it, states that this could be possibly due to bent suspension component...Geeeeeee I wonder if this was caused by them also? Of course, they would not want to admit this was damaged as well....I will be taking my son's vehicle to a trusted mechanic who is HONEST and reliable to see what all actually was damaged by Firestone. This is insane to me the lack of customer service and NO apology from the store manager. Run and take your money elsewhere unless you want your vehicle ruined or damaged. read more

Firestone Complete Auto Care - invoice - Tires Near Me - Roseville, California

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I had a very good first time experience. Michelle offered great customer service and concern. The manager Hilton dropped by on his day off to check on things. Cameron my technician was excellent and listened to my concerns. Was flexible and with some trailer adjustments was able to replace the spare I found access for my 28' Airstream in and out of the facility was excellent. Would highly recommend for replacing trailer tires. C Sutter read more

I have been coming to Firestone for a while after moving less than 10 min from the store. The guys up front are always very kind and informative. My car is always completed in a timely manner (oil change + alignment every 6 months). Even when I had new tires put on, they got me in same day my tire blew and had all four replaced in a few hours. The price is comparable to other stores, sometimes cheaper for services with all the specials they run. Writing this review while a total Karen is making a scene at Firestone, stating "I was wondering why you guys had 2 stars!" (On yelp). Because most people go on yelp to complain, so figured I'd add some positivity to this space. The people here are very kind and doing the best they can, they are also very busy and if you have a bunch of things needing repairs sometimes it takes longer than expected. Stop being mean to service workers read more

I'm going to UP my 4 Star to 5! We still have the same great service as we did 10+ years ago! Every time we've come here we have received Excellent customer service and every service we had has made us completely satisfied. I recently called to get an alignment and they squeezed us in and although we were fine with picking up my car the next day, they still got it done before closing! What was also noteworthy was that they called to tell us what services we needed as well as my alignment and they also called when my car was done. Let me tell you...some places don't even bother to let you know your car is done! read more

I arrived for an oil change around 10 am, currently still waiting and it's 2:00 pm. Every time I ask they say " we're still working on it, waiting for a part". Completely unprofessional and rude. read more

I have used Firestone Complete Auto Care for several years as a local resident. On my recent visit, I had an oil and brake fluid change for my F150. When I got my Truck home, I was disappointed to discover oil and brake fluid leaking from my vehicle onto my new driveway. I took my truck back right away at 3pm on a Holiday Sunday, and they were more than happy to make it right by lifting up my vehicle, wiping down their mess and double checking it for leaks from filters plugs and such. Although I was rather grumpy for their mistake, they made it right and gave me priority to redress, and what else can I say, we all make mistakes. Thanks Joey at the counter and Joshua Manager. Try not to let it happen again. : ) read more

Firestone Complete Auto Care - Crappy Oil change clean up made right, will return and am thankful. - Tires Near Me - Roseville, California

Hello, I just want to start off and say that Chef the store Manager. Him and his team are so nice and very helpful every time I go in for service. chef and his team did a brake job for me front and front rotors. Job came out perfect. He always takes that extra step and will go above and beyond to deliver the best results possible. Shout out to Chef and his team at the Roseville store man. Keep up the good work guys! read more

They were amazing! My truck overheated as I was driving through Roseville. They were the only place open on a Sunday morning. They went above and beyond to get my truck diagnosed, parts ordered and got all the repairs done the same day! During that time I sat in the lobby, I listened to them talking to the other customers. I was repeatedly impressed by their honesty and integrity when talking to people about their vehicles. Without their efforts and commitment to customer service I would have been stranded far away from and on my own. I wish I lived closer so I could take all of our vehicles back there! read more

This Firestone is by far one of the best places for complete auto care. I am not sure why it has so many negative reviews. I have been coming here for several years for oil changes and they are always better priced than anyone else. This time I was in for AC service on my wife's SUV and let's just say they smoked the competition on price. In addition to that I had to have brakes done on my truck, I had originally gone to Brake Masters and was quoted over $500 front and back. So I thought I would take that quote over to Firestone, first they quoted me $385 total and today after inspection they came in at $305 total, less than there own quote!! If all that wasn't enough they gave me 10% for being a Veteran and thank me for my service. I cannot say enough about the team here at Firestone. Solid work guys. Thank read more

I just want to start off by saying I've always loved this shop until NOW! This whole situation was handled so poorly and unprofessional and now I'm having to take it to court because they didn't want to do the right thing. After multiple times of taking my car in they officially got lazy with it.... I took my car in Oct of 2023 replaced a hand full of things one of them being the cv axle, not even a year later I was having problems with it again ( it's still under their warranty ) I took it in was told the noise was coming from my breaks and rotors. Replaced it.. went to leave the parking lot and instantly heard the noise again. I pulled over and called them saying the problem wasn't fixed when I was told I had to drive it a little bit before the noice would officially go away??? Took the car home and the next day took it back to them they looked at it again and said everything was fine. We asked to have someone drive with us so they can hear the noise and hopefully locate where it was coming from we were told by the mechanic in the car with us it sounds like a cv axle. They look at it and the same day we got a call asking if it's been replaced recently. I responded yes and the on the phone ( he was new ) said " it was not installed correctly " which is when I brought up they were the ones that replaced it he looked it up and said yup looks like we replaced it. I need to put you on hold to speak to the mechanic and see what they could do.. the mechanic got on the phone I believe his name was Josh & we were told the mechanic that replaced it no longer worked there & they couldn't replace it because they didn't have the tools?? Yet they fixed it before ???? When we went to pick up the car that mechanic we spoke to on the phone said if that's the problem I'll get reimbursed but they can't fit it there. Went to the shop the recommended us to go to where they lifted my car on the rack and within 30 seconds pulled me back... it was held together with a zip tie... because of that it got stuck in my transmission and had to replace the whole transmission and new axle $4,733 which is where I called to file a claim with Firestone got my claim adjuster Daniel M Perry ? he called me asked what happened I tell him that it was zip tied to where he responded " the part could have came with a missing clamp or a clamp that was broken and he wasn't there so he doesn't know what happened " on the invoice it states " all parts are new unless noted otherwise " using a zip tie to hold it to a transmission IS NOT NEW! Daniel told me we can go ahead with getting it fixed after explaining im 9 months pregnant and can't be without a car he said as long as they hold the transmission for inspection it will be fine to get it fixed after looking at it he states they don't know if the transmission they looked at even came from my car.. They refuse to take any calls and give any answers regarding the claim other than they are denying it. read more

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I don't recommend anyone ever going to Firestone complete auto care on Washington. My car a/c went out in this heat and I couldn't get into my mechanic for two weeks. I thought I would take it there to see if it just needed refrigerant. They told me I needed a new condenser for $983. In addition they told me I needed a new battery which wasn't Even two years old. My mechanic said neither is true. My battery is good and only an o-ring needed replacing. Out the door for $350. read more

Gisela and her crew were amazing. I was stranded in Roseville from out of town and this place was the only open shop I could find on a Sunday. My Tahoe's front right tire came loose and had I driven home in that condition there's no telling what could've occurred. When I had questions, She didn't hesitate to ask questions to the technicians on my behalf. I know the shop was busy but they still got the job done making it possible for me and the family to head home safely. They truly prevented what could've been a nightmare weekend! Thank you Gisela for coming through!!!! Keep up the good customers service. read more

Well, this was a reminder to always check Yelp reviews BEFORE going to a new place. They have bad reviews for a reason. I had an appointment for 9:30 am for just a simple oil change and was told (when we made the appointment) it would take 1.5 to 2 hours. We came back 5 hours later to pick it up and was told they had not even started it yet! What? I was told they were still working on vehicles from the day prior. Why did you not tell me this when I dropped it of??? Simple communication would have saved so much headache and frustration! read more

I have been to Firestone a few times now.... Hilton, Michelle, Josh and David have always taken excellent care of me. Just like any place of employment you are going to have a bad experience on occasion, I trust the 4 people I listed to take good care of my vehicle and double check any possible mistakes made by a tech. I have seen that Firestone does their best to keep their customers happy. Even if you've had a bad experience here give it one more chance... But request Hilton, Michelle, Josh or David and let them know of your previous experience and I am confident they will do what they can to make sure your next experience is better. read more

HORRIBLE PLACE! DO NOT GO HERE!! There are so many other places to go to get your car fixed please go somewhere else! My husband just went here to get my brakes fixed (again) only 2 months after coming here (spending over 750$ the first time)! We only came back bc we had a warranty on the roaders (sorry if misspelt) and the plates. The idiot helping us seriously tried to tell us that they DID NOT replace the roaders last time and that we DID NOT have a warranty on that or the plates! It took him having to show our last receipt and documentation of what was done the first time we were there and him to make the idiot re read everything done to our car for the idiot to finally say that "oh yea I see now, we did replace the roaders and the plates and yes you do have a warranty on everything"!!! I am sure the other customers there today this morning have an equally bad experience to share as well, they were not making anyones day today easier at all... Horrible customer service, take your business elsewhere! read more

One of the worst services I had ever had, I NEEDED to hop onto Yelp to express how terrible everything was. If the service member communicated to me that my service would take over 3 hours I would have done something productive instead of waiting in the lobby. I have limited time and other obligations on my hands and I was completely disappointed that I had to change my schedule because Sean/Hilton could NOT be honest with me and communicate thoroughly. I scheduled an appointment for an Oil and Filter change for June 6th @ 3 PM and I did not leave UNTIL 6 PM. I have NEVER waited over 3 hours for an oil and filter before. The front service guy, Hilton/Sean, who also checked me, called me up as 4:51 PM and recommend that I do a cabin filter replacement. At first, I thought I already signed up for it, but I was hesitant to ask them to do it due to limited time but Hilton/Sean ASSURED me that they can knock it out easily and that it will only take 10-15 mins to replace. 15 minutes passes by and I was speechless, upset, and exhausted. When It was 5:20 PM I saw that my CAR was left on the front side store along with the other finished vehicles(Including my partner's car. We serviced our cars at the same time) and my frustrations continued to grow. I did not say a word and let another 20 mins pass hoping to see if they would call me to check out. 20 mins pass by, I go up front to confront Sean/Hilton about when my car will be done. He said that It will take another few more minutes. I then asked him "why is my car sitting at the side of the store like it is done? If you haven't done it yet I would like to remove the filter services" and continued to say "it will only take another 10-15 minutes, they're already in the process of doing it". I asked Sean/Hilton, "why are you telling me it's going to take another 10-15 minutes when you told me that almost an hour ago?" While I was watching the window the entire time, they were NOT in the process of replacing my filters. 6 minutes passes by and I saw the technician run to my car with boxed air filters, to move it back behind the service center. I was beyond upset that I was lied to and technically FORCED to get my filters changed when I told them I did not want to do it anymore since they were not working on it. Please do not waste your time here and go to a different car service company where they value you and have BASIC customer service. read more

Firestone Complete Auto Care - Tires Near Me - Roseville, California

After reading so many negative reviews, I ALMOST decided not to give this location my business. However, I have been a long time Firestone customer and felt I should give them an opportunity. Hilton (store manager) checked me in promptly, promised my car would be ready for pick up within two hours and got to work. The waiting room was clean and quiet. There was a steady flow of customers coming in and out. As promised, my car was finished 90 minutes later (30 minutes ahead of what was promised). I will continue to use this location for my vehicle and I suggest you give them a chance as well. Thanks Hilton and Roseville Firestone team. read more

Took my truck to this Firestone #17663 at 8051 Washington Blvd in Roseville CA 95678, for a simple tire rotation. Appointment was at 7AM. Told the manager what I wanted done. He made no effort to show me what he put on the actual work order. Just told me to sign on this little finger pad. When I noticed that they were doing things to my truck that were not necessary for tire rotation, I got up and found the manager, and told him that I didn't want anything but a tire rotation done. HE REFUSED. He angrily told me that he was the manager, and he gets to decide what is done to all vehicles in his shop! I then asked, "so if a customer explicitly asks you not to do something to their vehicle, you're saying that you're going to do it anyway"? His response was, "That's exactly what I'm saying!" I'm an experienced auto mechanic myself, and just wanted my tires rotated. The rotation is free if you bought the tires there which I did. I keep my truck in impeccable condition and did not need or want anyone checking fluid levels or tire pressures, or my wiper blades. I can do that myself and enjoy doing it. And it gets worse folks... Never had any repair facility treat me like this. I stepped out of the building and called the corporate office. They told me that their manager shouldn't be doing that as we don't force work on anyone. I was told that the area manager would be contacting me in a few days, which he did, but nothing could be done to help me right now. To avoid further confrontation, I decided to let this jerk do whatever he wanted so I could just leave as soon as possible. While waiting I decided that I would not sign anything else, as I was not happy with how I was treated or the service. After about 45 mins, I was called to the desk to checkout. First thing he did was hand me my keys. They had already moved my truck back to the front where I had left it. After about 3 minutes of this manager typing stuff into the computer, he again directed me to sign on this little touchpad, without making any attempt to show me what I was signing. I refused. I told him I was not happy with the service or how I was treated. He then grabbed my keys from me and told me that he could not return my vehicle to me until I signed! Remember now, the tire rotation was free so no money was owed this business! Not a dime! I then told him I was calling the police! Roseville police showed up, and after being there for almost an hour trying to get this, in my OPINION, psycho manager Hilton (Hitler) Sorkazian to return my keys and let me leave, the police told me that the manager said that Firestone had legal custody of my vehicle until I signed, and they considered it a civil issue and could not help me! That was a lie of course, as I had no legal or contractual obligation to sign a contract which simply said that I agreed to abide by the credit card agreement of the credit card used, which did not apply to me as no payment was tendered, and that all services had been rendered by the business to my satisfaction, which they were not. Folks, in my OPINION, this Firestone Service Facility is a liability for the brand, as long as this manager is running it. I would not recommend taking your vehicle here unless you like having this business dictate to you what they do to your vehicle and have no problem telling you to that you have no say in the matter! I video recorded the whole thing, and so did the police. Good luck! read more

Took my car in for an alignment and to have a couple of weird noises checked out and was recommended some things be done on my car and was told this would fix the noises.... Got my car home next morning instantly heard the same noises and issues they said would be fixed so made another appointment.. magically they discovered something else also needed to be replaced and that after that noises would be gone.. also they made me pay for ANOTHER alignment even though it had only been a couple days since they worked on my car and did the last alignment.. got car home again and literally nothing changed. Still same noises and now we've spent over 1,000 dollars with them trying to fix the problem. I ended up going to dealership and noise was gone instantly because all it was was a loose bolt. I will never bring my car back here or recommend to anyone. Such a waste of time and money! read more