Sometimes you walk into an establishment and immediately start building your own thoughts and doubts about what kind of experience you're going to have. Today, I walked into Big O Tires on Harding Way in Roseville, and I was pleasantly surprised. I was greeted with smiles, great communication, and a willingness to look beyond the obvious to see if there were other things that could be causing my problem. Best of all, they got me in 10 minutes earlier than expected, and I was able to see everything being done. I don't get paid to say this, and I'm not looking for anything in return. I simply received good service, and good service deserves to be recognized. Thank you, Big O Tires, for a great experience today! read more

If you have a mother or grandmother, daughter or sister do not send them here alone. They will take FULL advantage of them by giving them sentences like: "So the car is unsafe, it needs this this and this done. Oh and I can't legally let you get back on the road without it being fixed." Meaning your female family member or friend will be "inclined" (scammed) into doing way more work. No garage or shop is legally allowed to keep your car unless it's fixed. The car was worth $2400, the work done amounted to $6000+. When dealing with them - if you have to - know your rights and do not let them sell you work you just don't need. read more

Very nice people! Efficient friendly! We were on our way to a vacation and had a fender bender! The police officer noticed my tires and said you need tires! So here we are! read more

Big O Tires - This is CJ very helpful to this older customer - Auto Repair Near Me - Roseville, California

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I recently came in due to a nail in one of my tires. Or so I thought. While the BIG O team was doing an inspection on all of my tires, they found another tire with a nail. WTH!! Good lookin out BIG O team. Much appreciated. The entire process took them less than an hour. read more

Came in today due to a screw in my tire during a road trip to Southern California. CJ helped us out quickly and made sure our car was ready to drive ASAP with the tire patched. Thank you CJ & mechanics for getting us back on the road so quickly!! read more

After being told by Firestone in Lincoln that the nail in my nearly new tire could not be repaired and that I needed a new tire that was hard to find and would have to be shipped for an extra $100, I started calling around town to find other options. From Sam's to Costco to Goodyear, no one had it in stock. Except Big O. In fact, even though Big O was closed, I was able to use their online tool to discover that they had my tire in stock, that it would be cheaper than anywhere else and that I could schedule an appointment for 9 am the next day. Traffic was bad, so I called to tell them I would be late, and the person on the phone said, "Don't worry, we are here to serve you. We will take you when you get here. Please drive safely." Despite my great experience so far, my jaw clenched when they told me to have a seat while they inspected my car from tires to tail pipe to windshield wiper. I decided to walk over to Starbucks, braced for a long wait and an upsell. Instead, I when I returned 20 minutes later, my car was done and ready, and they told me I was good to go. I was so surprised that I couldn't process what they were telling me: they had repaired my tire FOR FREE! Big O will now be my first choice when I need new tires. Not only were they honest, they had great customer service, a clean and comfortable lobby, and they are conveniently located next to a Starbucks. :) read more

Amazing service and above and beyond customer service Alvin was very nice and helpful. This guy walked in that work there and said "Good morning! " rare that people speak and I am impressed with the customer service. I think that is the reasons I spend my cash. They will check your car completely and make recommendations. My car is now safe on the road now . Thank you read more

Came back down 80 from a trip to Tahoe. Noticed my tires were not riding right. Called into big O Roseville and spoke with CJ, he was very knowledgeable, direct and was able to get me in the same day to check out my vehicle. Having my children in the vehicle It was very important for me to get home safely. He treated us very kindly, and we waited in the lounge. It was clean comfortable and we were able to grab a bite to eat in the local shopping center. Thanks again CJ for your help. I look forward to referring my friends and family in the plaster county Sacramento area! read more

The service was prompt, friendly, and professional from start to finish. I did have a small hiccup after my service, my wheel lock didn't make it back into my car. But honestly, it's how they handled it that made all the difference. We're all human and mistakes happen. What matters is how it's handled. Their team immediately took ownership, apologized and jumped into action to make it right. What really stood out was the response from both the advisor and management, their accountability, urgency, and genuine care reflected a strong customer-first culture that's rare to find these days. They truly went above and beyond to fix the issue and make up for the inconvenience, and because of that, they've gained a customer. Highly recommend! read more

They replaced my centerpiece in the hubcap that they lost back in February and they replaced it for free.

I came here for a Groupon oil change. The staff checked the oil level under the hood and asked a lot of questions when checking in which felt unusual because I've been to multiple Big O Tires locations. Later, they called saying my coolant system was weak and recommended a $375 service, plus new tires. I declined since my engine was recently replaced (coolant is part of the service) and still under warranty. When my friend picked up the car, they pushed the coolant service again, warning it could cause more issues. They also said there's crust on the radiator which is new news to me. I took it to my mechanic the same day. He found no leaks or problems at all. Be careful! They seem to upsell unnecessary services. Always get a second opinion. read more

I had the best experience at Big O Tires on Harding Blvd in Roseville. I realized I had a screw in my tire today. I went to the AutoNation dodge in Roseville and after taking a quick look at my tire, they said they couldn't patch it and I would need to replace not only that tire, but all of my tires which were 13 months old. I decided to take it to Big O Tires for a second opinion. CJ provided top notch customer service! Big O Tires was able to patch my tire and saved me $960!! Thank you for making my day and saving me money! You have a new loyal customer!! read more

I came here about a week ago to get my Honda Accord fixed. I knew exactly what needed to be fixed on it. They proceeded to check the car for free, which was nice of them, but proceeded to make up a bunch of stuff that was wrong with the car when I knew none of that was wrong because my grandpa is a mechanic and had checked it, and I had gone to other previous stores that had checked it I thought this was a reputable place so I came here to get it fixed at this location, but they wanted to check it themselves before doing any work which makes sense they later came to tell me my car had a leak. My brakes were bad and that several other things needed to be fixed and that it would cost $3000 that is ridiculous considering that I had no leak and I know for a fact, my brakes were fine cause I checked them earlier that day they tried to take advantage of me because I am a underage girl just because I am a girl does not mean I'm stupid. read more

Came in for an oil change and tire rotation at 8am. After inspection they recommended that my control arms for tires to be changed and that it could be a safety issues. I use my car to take my kid to School so I didn't want to take any changes. 1500 dollars later they pushed on me hard on changing the struts next because it was also a safety issue. That would bring my total to 3k. I've been to many Big o tires locations and this is the first time these items came up. After them keeping my car all day when I came to pick up my car at the stated time from them they then told me that my was not done yet and that it would be another 20 mins. I would not recommend this location because the do not service their customers honorably or morally correct. Worst experience I have ever had with Big o tires. read more

Great experience at Big O Tires! The entire team & Alvin were incredibly helpful, friendly and got my tire taken care of quickly. Excellent customer service and honest help when I needed it most. Highly recommend Big O Tires and a big thank you to Alvin! read more

These people are total clowns. Made an appointment for tires being swapped and told me in would only be 1 hour. An hour later they hadn't even pulled my car in! Asked the rude lady in the front desk for my keys. No apology or anything. Don't go here! read more

We had an excellent experience with CJ at Big O Tires in Roseville! My partner and I were traveling from Portland, OR and we noticed something wasn't right with our car. We were able to make an appointment and be seen the very next morning. CJ and Doug discovered our tires had cracked and we're bulging and unsafe to drive. YIKES! This was after Les Schwab in Oregon told us we were safe to keep driving to Cali. CJ went to pick us up brand new AWD tires at a great price the very same day. They replaced our brake pads, rotors and tires for a reasonable price. They had us in and out within 4 hours on 4th of July weekend. They made sure we were safe to continue on our trip and make it back home. We highly recommend!!! read more

Thank you for bringing my car back to life. It was neglected for quite some time and Anthony did an excellent job. I got every repair I asked for and he showed me what else I needed. CJ kept me informed when necessary. It is running so much better and I feel a hugh difference while operating it. If you need auto repair big or small, tires or just regular maintenance I recommend Roseville Big o tires read more

Trace gave us excellent service and took great care of our car. Sorry to find out he no longer works there.

Incredible customer service. I'm always treated like family. I have complete trust in the staff. They consistently take the "weight off my shoulders" in assurance of help, professionalism, friendliness, plus, their work is fast and efficient. C.J. takes out all the stress during the process from beginning to end - highly recommended! read more

This place got us out of a pinch quickly with expert service. Highly recommend! This is my new go-to tire place for sure.

I called this AM for a special size RV tire st and CJ was great. He found the tires we needed at a great price and was able to install today. Clean office and bathroom. Nice, polite and very helpful staff. Location good off the freeway. read more

I used a Groupon for an oil change last year and was impressed with Big O Tires on S. Harding. Yesterday I picked up a big bolt in my tire. AAA put on my spare and said the tire could not be repaired. All my tires were getting near end of life so I shopped for tires. I called Big O and spoke with CJ. Super nice guy and gave me options and prices. When I got there he said the tires I wanted weren't part of their Buy 3 Get 1 Free promotion but he gave it to me anyway. He didn't talk down to me like I was some dumb old lady. He said they could do a free check to see if I needed alignment. It turns out I did need alignment. They also found a leak in my valve cover gasket but said that could wait until my next oil change/60K service. (I just had oil changed somewhere else but that shop didn't notice the leak). It took about 30 minutes for them to replace all 4 tires and complete the alignment. My car rides and steers much more smoothly after the new tires and alignment. Great team, great service. Highly recomend! read more

Very helpful and friendly staff and management. Addressed my concerns for wheel bearing on simple oil change. They also helped me find cheap quality tires with an additional buy 3 get 1. read more

Would highly recommend this location! We happened to get a Groupon deal for an oil change and made an appointment on Valentines Day and were in and out in no time with the best customer service possible. Fast forward two weeks we started having issues with the suspension in our car. We purchased our car from Carmax along with the warranty and were told that they work with Maxcare warranty and can have our car fixed at this location instead of waiting for an appointment with Carmax which was weeks out. My fiancé called them to schedule an appointment and was put in contact with CJ, who from the very beginning of the conversation was extremely helpful and offered to waive the diag fee for us. From then on he has been consistently advocating for us through maxcare dragging their feet for over a week. Each and every single time I called to get status he was the one that answered and assured me he is doing everything in his power to have them approve our claim because they wanted to deny it at first. Fast forward a week later and our claim has been approved after MANY MANY MANY phone calls a day from Cj to the claim center. We can't express how much we appreciate the due diligence done by Cj and the absolute amazing care they have taken of us as customers and our car. WOULD HIGHLY RECOMMEND THIS LOCATION AND CJ!!!!! read more

I had my oil change with Big O Tires on Sat 06/01 at 1pm, 2:03pm i got out the shop, they are close to the freeway so about to get in the freeway I heard a tikking sound, next exit is 2.3 miles away and cant stop at the shoulder bcoz of construction. Exited at Auburn and stopped at another shop, waiting 1 hr and a mechanic informed me that they have not put the cover undearneath my car properly so its flapping when im driving at the freeway. (Similar as Katherine review 10 months ago) I got in contact with Ken and helpful I should say. Monday I saw a leak by my driveway, thought it was my boyfriend car because i dont see any leaks before. Wednesday my boyfriend told my go ahead and back up let me check if there is a leak because my mom said she saw a leak on the driveway when you left to go to work. He said yes theres a leak give me a tissue let me see if its oil. and yes indeed it is. I took a photo everyday of the leak and wipe it with a tissue so see if its oil and yes its still oil Been communicating with them since, Thurs 06/06 i left my work and got to the shop at 2pm. Around 250pm, i was told they found a leak at the engine timing cover (which the checklist on my very 1st visit shows no leaked when it was inspected) I did monitor my car and the leaked. i still keep communicating with Big O tires. (i mean who would like to missed few hours of work, being late at work, not being safe in driving) my 3rd time coming to Big O tires I spoked to the Manager Mike, he showed me where the leak is coming from etc, and I thought he was right. at this point i am still trying to understand. He said bring it to the dealer and they can call us when they have questions. Soooo!!! went to the dealer, found out?!! Well,the dealership called me and asked did Big O tires told me anything about the oil change I said no, the guy from the dealer said, yes timing cover has leak but also there are some they missed to tell you, here are some result they gave me, about the services from Big O tires (i have more but this is not connected to my service to big o tires) OIL FILTER NOT TORQUE LEFT LOOSE OIL/FILTER WITH DRAIN PLUG(LEAKING FROM WASHER) COOLANT LEAKING and these all came from your previous change oil. all mind you, i used to park at my garage and no visible of leak from my car, i started parking by the driveway because garage is now starting to get hot due to the weather which im glad I did so i could see the difference, Why are they doing this to their customer, now i dont feel safe driving my car. Im having some trauma with what happened, has made me so frustrated. pls dont get your car done here. read more

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I had an amazing experience at Big O Tires on Harding Blvd in Roseville, CA. The customer service was top-notch from start to finish. The staff was incredibly helpful and answered all of my questions promptly--and I had a lot of them! Special thanks to C.J. and Alvin. Your team truly takes pride in their work and genuinely cares about the customer, not just the money. Because of that, I trust them with all my car issues. They provided fast, professional service that I really appreciated. I felt comfortable, well-informed, and never pressured. The team was transparent and honest, which is rare in this industry. A big thank-you to Raven, the mechanic, for fixing my car right the first time--something that doesn't always happen. I found her to be very knowledgeable and trustworthy, especially considering my car is 26 years old. My personal thanks also go to Doug, the general manager. The environment he has created is friendly, welcoming, and comfortable. Doug, you are the best! You truly set the benchmark for Big O Tires. I'm so glad I finally found the shop for me. What a great team! read more

Never left a yelp review before, but had to with the service this shop gave me and a coworker. Had a blow out in 80 had to get a tow off the freeway and got dropped off around 5:15pm 45 min before closing. They gave us the time of day and really helped us get back on the road within 45 min. Amazing thought we're going to be stuck and miss out on work due to commuting back and fourth from Reno. Everyone from the technicians who was literally a nascar pit crew, with the efficiency and professionalism and the customer service was amazing. Really thankful we got towed to this shop. read more

Great group of guys. Came in with a specialty request ( to mount a onewheel tire) despite not being familiar with the device they managed to get it on in 10 mins . Saved me hours of tinkering. read more

I Mg Win went their by appointment and met Daniel Grimes,he was so nice to welcome us and gave us a great service for our car RAV 4 (2009),and fulfill our car requirement without hesitation and the price is reasonable.THANKS MG WIN AND SUSAN read more

CJ is an absolute liar . I made an appointment at 11:00 for new tires . They didn't even touch my truck tell 1:00. i Love big tires everyone has different owner I wouldn't recommend coming to this location at all! read more

We had a not great experience here today for a tire change and I don't recommend it. My husband dropped off our van first thing in the morning to get the tires changed . They said they had openings and it wouldn't take too long. They paid to send him home in an uber which we thought was great, at first. However hours went by and it still wasn't done. We kept having to call in for updates and ultimately it ended up taking them the entire day and we had to get our own uber in order to get back right before closing at 6pm. They did reimburse us for the return uber trip-- but in the end they still only replaced 2 tires and weren't able to get all 4 done after having our car for over 8 hours. The hardest part was that it was not communicated to us from the start that it would take all day. And then when it was all day-- the job wasn't even completed. Definitely recommend going elsewhere for a tire change. The whole experience was really inconvenient and now we still have to go somewhere else to finish the job. read more

I bought a Groupon for an oil change two days ago. After I left I heard metal scraping... I did not know what was wrong with my car. When I got home I found that the metal piece under my car that protects it from people messing with my car only had two screws.. it was scraping on the ground. Where did all the other screws go? It was not like the is before I brought my car? Why did the guy who change my oil not warn me of this? It could have come off on the freeway and cause a major accident. Who does this? Who works on your car and does not disclose this? I am planning on contacting the Bureau of Automotive Repair to report them. This is terrible and a complete lack of professionalism and care. I SUPPOSE THERE IS A REASON THEY HAVE LOW STARS. I HAVE TOLD THE LORD WHAT THEY DID TO ME. THEY NEED TO BE STOPPED BEFORE SOMEONE GETS HURT. DO NOT GO HERE... THEY DO NOT CARE ABOUT YOU OR YOUR CAR. THEY DO NOT DISCLOSE THEIR MISTAKES... ITS ABSOLUTELY DISGUSTING read more

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Came in for just an alignment. Was quoted $ 5,200.00 plus for parts and repairs they stated car needed. Didn't know Big O was an auto repair shop. Tires did need replacement which was 800.00 of the quoted amount above. 800.00 for 3 tires for a 4 door basic sedan car. Seemed expensive. Car was just serviced for the 60,000 inspection recommended 6 months ago and nothing was mentioned regarding the parts this shop states needs to be replaced. This shop even offered a free alignment because of the cost of the other parts and labor. The up sale was significant. We felt pressured to fix the problems saying to us it's only going to get worse. Decided to take the car to another shop to compare estimates. We went to another shop asking for just an alignment not telling them about big O's estimate. This shop recommended tires and an alignment. That's it! $635.00 4 tires and an alignment. No other repairs or part replacements was recommended nor required at this time! Always get a second opinion! read more

Big O tires more like BIG O LIARS! This place is nothing but a sham! My sister took her car in a while back with my nephews grandma, they had said she needed a total of 7000$ worth of work done! This did not sit with me at all. Here we are not even 90 days later and her car is having the same issues. Our friend said to take him because of course in this industry they take advantage of women with little to no car knowledge. He took her to firestone to see what they had to say and firestone had told them that nothing was ever changed! Firestone said the same parts that came with the car were the ones still on there. So 7000$ for nothing? My friend called Big O and told them what Firestone had found and they said bring it in and they will fix it. When they took it in of course they took forever and then said they would send pictures to my friend right away, it took 3 hrs to hear anything. They tried to divert away from the pictures and up sale saying they car had issues that were a danger if left untouched. My friend and sister said no but they kept trying to push for the yes which never came. Finally they said the car was ready and to come get it, still no pictures until I mentioned the pictures and videos again. They had sent them to my friend but when we went to get my sisters car we asked for the pictures again. I kept my eyes on the mans phone and the pictures were further back in his camera roll meaning there was no way those were new pictures. I didn't comment though but his demeanor changed to almost anxious. We couldn't leave without the up sale being shoved down our throats before we denied once again. Oh funny they even brought up dishonesty and tried to pin it on firestone. Do not go here for anything and we will be reporting them! read more

I went to Big O Tires on Harding because I thought my BMW X5 had a coolant leak. From the moment I walked in, the staff was amazing! Manager Doug, along with Ken, Maiwand CJ, and Sunny, and provided incredibly friendly and professional service. They were honest, didn't overcharge me, and even saved me a lot of money. The team went above and beyond by offering me a lift to work and back so I didn't have to sit and wait for my car--such a thoughtful touch! I highly recommend Big O Tires on Harding if you have any car issues. Excellent service, trustworthy people, and a truly customer-focused experience. read more

I called to see if they were able to check the tired pressure on the inside tires of the dually set up on my motorhome. They did not have the tool needed but instead of telling me they could not help they ordered the tool and were able to have me come down in less than 30 minutes. They were able to check and fill up the tires in only a few minutes free of charge. I am so grateful for their quick action, friendly nature and professionalism. I will be recommending this location time and again! read more

Got a flat in one of my (fairly expensive by my standards) tires last night, and needed to get it fixed first thing this AM, so I had roadside assistance tow my car to Big O Tires in Roseville. They were: Friendly - I dealt with a couple different people there, and both were great, but Ken is definitely my favorite. Fast - Even though I showed up at a kind of busy time, I was out of there in less than an hour. Inexpensive - Hard to beat ZERO dollars Essentially no sales pressure - Just a "if we can't fix your tire, here are your options" chat. Very mellow. Honest - They could have told me I needed a new tire and had a $250 sale, and I would have never known, but they fixed my flat and sent me on my way. When I need new tires (pretty soon for the other car in the family,) I know where I'm going. read more

Great experience. CJ was super helpful. He even got me water from the lobby! I wont lie there was a bit of a wait time for my truck to br done, but I didn't mind waiting in their spacious lobby. read more

My husband and I have gone to Big O for years for various repairs and oil changes. I have never had a problem there (though my husband says he has), so when the time came to get new tires, I chose to get them there. I chose their best tires for my SUV and had an alignment done as well for a total of $1200. A few days later I noticed my car was drifting to the right, so I went back to have them look at it. They rebalanced all my tires and did a new alignment at no charge (warrantee work) but notified me that I needed to get new struts and control arms, and I shouldn't drive too much before getting the repair done. The quote for this was almost $3000. I'm not sure why this wasn't caught when I had the tires put on. I may have opted for cheaper tires. So, I decided to get a 2nd opinion at a different shop that I had been to before. They did a thorough inspection and test drove it. I was told there was absolutely nothing wrong with it, and I didn't need any of the repairs Big O said I needed to get ASAP! I don't know why they would do this, especially since I had spent so much there just a few days before. They were so kind and caring to my face that it makes me feel sick to think of what was going on behind my back. Oh, and my car is still drifting to the right, so I will need to get another alignment done, but somewhere else. Big O will not touch my car again! read more