If I could give them 0 stars, it most definitely would be a 0 start review. I took my car in for an…read moreoil change on 11/12. For weeks after, I was smelling burning oil. I took my vehicle to a local mechanic, and he said the cap wasn't thread correctly, so oil had been spewing out onto my engine, thus causing the burning smell. After finding this out, I took my car back to Valvoline to explain what happened. They said they would 'look on their cameras' to see what happened. Two days later (on a Friday) I got a call and they said they reviewed the cameras and the cap was put on tight, and they were taking 0 responsibility. After stressing that nobody had touched the car after the oil change, they said they would bring it the manager, and he would call me Monday. I didn't receive a follow up call until Saturday, and it was from an assistant manager. They said the manager reviewed the footage and isn't taking any responsibility. I argued on the phone for quite some time, before being told they weren't going to do anything and it was final. I asked to speak to the manager, and they said the manager wasn't there and he had tried calling me on Monday. I never received a phone call or voicemail from the Manager. I spoke with a dealership about getting my engine cleaned and they said it will cost around $200, assuming it only takes them an hour. I paid $130 for the oil change. As I see it, I'm essentially out $330 because of a mistake they won't own up to. After reading other reviews on here, it's clear that this establishment never takes ownership for their mistakes. There is another instant oil change place that opened up across the street from them (Take 5 Instant Oil Change). You would think with direct competition now, they would care for their customers more. If you value your money, time, and vehicle, go somewhere else for an oil change.

Want to give a shoutout to the manager at this store. Chass has been there a few years and she has…read morealways been friendly, efficient and professional in dealings with customers.

This pains me to write because this place could easily be a 5 star experience. However, the sticker…read morethey put on your windshield says to change your oil at 3,000 miles or 3 months even for synthetic oil, which is not recommended that frequently anywhere else. When I questioned them about it, I felt like I got the runaround and never received a straight answer. I was told their system forces them to print 3,000 miles. It is 2026...update your systems then.

I felt like I was driving into a Le Mans pit crew. It was so fun. Danny deserves all the credit…read morebecause he was so sweet and helpful! 1000% give these boys your service. He fixed my glove box which would fall open like someone's jaw dropping. I waited 8 hrs at Rochester Subaru, I was in and out in like 8 mins here. The boys are serving Le Mans pit crew!!!

Screwed over a friend's daughter when she went in for a simple oil change. Would definitely NOT…read morerecommend going here.

The people were very nice and welcoming! Something went wrong with my oil change cap but even when…read morethey couldn't help me they recommended me somewhere else which I honestly appreciated and will come back now that they will be able to unscrew it

This is an outstanding Jiffy Lube - they can do almost anything and they do it well and quickly…read more The employees are personable and will explain everything before and after service. I have never had a bad experience at this location on 41st St NW. Today the passenger side headlight was out on my ancient Nissan, and I read online what a pain it is to replace, some people saying it could take up to 45 minutes. They did it in about two minutes! - compliments to the manager for hiring such a great crew!

Jiffy lube coupon for $10 off they will only accept for full synthetic . They claim signature oil…read moreservice is ONLY for fully synthetic oil which it completely untrue. See pic of column showing all the signature oil service levels. Being told an untruth is a problem. What other things are not going to be clear. I have jiffy lube oil changes in different states and places I've never been told such bs. Manager obviously in on this. Ok just say on door we don't accept coupons. Don't make stuff up I do not recommend this location - or definitely keep your antennas up when told anything ....

we have all our cars serviced here. I appreciate their transparency, timeliness, and willingness to…read morepatiently explain what's going on. They're really good at prioritizing the "Gotta do its," along with the "This can waits," which has been really helpful in our budgeting.

I cannot say enough positives things about this business and my experience. I felt safe and…read moresupported throughout my experience : from the phone call to schedule until the moment I walked out the door following service. The customer service is phenomenal. Plus there are turtles! It was a joy to sit in the soothing waiting area. I highly recommend this business.

Check and double your purchase. Bought a vehicle from these guys, and it's the last on from them…read more The list milage was off by 2000+ miles list price was never adjusted. Car was used as employee transport and they smoked. As a dealership why would you allow that? Didn't get a chance to thank them for the cracked rim, or leaky exhaust. Or they straight up lied about even the cabin air filter being changed, it was caked with debris, oh and the broken sway bar is a plus. Don't recommend this dealer.

Terrible. Save your money. Jim the salesman sold a faulty vehicle, pressured buyer into bringing it…read moreback to service dept where engine light was reset and "nothing was found". Vehicle has now been deemed unsafe to drive. Horrible experience.

Everyone needs "a guy", when I talk about places to have my vehicles serviced Keith and his crew…read moreare "my guy". No add on work we hear so much about at other shops. Keith and his crew, straight forward, tells it like it is, you decide and then work done is 5 star. Let Keith be "your guy" for your car work.

Was getting hot air in my face from cold on the temp selector. Keith and his Midas team got me…read morescheduled quickly to get the door blend actuator replaced. No tapping but the gears were stripped on the Chevy Impala driver side temperature door blend actuator. Quality service once again from Keith.