10/10 Service - Highly Recommend Kyle! I want to give a huge shoutout to Kyle Machen, the manager who worked on my Dodge Charger. My car was having an issue that ended up taking multiple weeks to properly diagnose and fix, and I know it wasn't an easy situation. Throughout the entire process, Kyle was extremely Instead of getting trustrated or simply giving up when the first solution didn't work, he kept working at it until he found the actual problem and got it fixed. What I appreciated most was his communication and honesty. Kyle consistently kept me updated on what was going on with my car, where they were in the repair process, and whether they needed to keep the vehicle for another day to make sure the job was done correctly. He never made me feel like I was being a burden for asking questions or checking on my car. You can tell Kyle genuinely cares about doing the job right and taking care of his customers. Even after multiple attempts, he continued troubleshooting until he found the issue and got my Charger back on the road. 10/10 service and 10/10 customer service. , Kyle is someone I would absolutely trust with my vehicle, and will go the extra mile to get the job done read more

I've been to 3 different firestones and this one is my favorite so far. Staff speak to each other with respect and friendliness and to the customers as well. my car issues were resolved and I left happy with my experience read more

I took my car into Firestone because I noticed an oil leak and Kyle was super helpful the entire time. They found the issue right away, replaced the gasket, and explained exactly what was going on with my car in a way I could actually understand. The service was fast and professional. Really appreciate the quick turnaround and honesty. Would definitely recommend! read more

Firestone Complete Auto Care - Gasket causing the leak - Tires Near Me - Riverside, California

Good service and friendly staff. I got the lifetime tire alignment at such a good price $269.99 Definitely recommend Firestone!

Walked in today around 4:00PM to get a oil change. Anthony was super helpful, really calm & informative. Ray went ahead and serviced my car for me & so far so good! I hope to use this Firestone as a regular place to service my car as I've been looking for a reliable spot to get good service for the time I've owned it. (4 years) Hopefully this is the spot I can rely on'! To more services & reviews. read more

Firestone Complete Auto Care - 2016 E350 Benz - Tires Near Me - Riverside, California

My 2014 Chevrolet Malibu was having air conditioning and temperature gauge problems. I had no idea where to go, but I needed help so I took a chance and went to Firestone. I wanted mechanics I could trust. I am so glad I went there! I felt very comfortable in this professional, friendly, and helpful atmosphere! I was helped immediately! They found the problems my car was having, and addressed the issues one by one with me, letting me know the cost of each service individually before giving me the total cost for all the repairs needed. I had one more problem that I wasn't sure they could help with, but to my surprise they very definitely could! My trunk had not worked for well over a year, and I had taken it to the dealer who wanted to charge me over $1,000. Firestone not only fixed it, but charged me less than half of what the dealer asked! Now my car works better than ever! I'm so glad I took the chance! This is where I will take my vehicles from now on! read more

This rate is strictly to this Shop location and Not Firestones in General. Waiting room temperature is almost 76. Employees won't turn the A/C. I had and appointment for Tire rotation and waited for over 60 minutes. For A tire rotation. It's unbelievable.... Do Not recommend this location. read more

I took a Honda Civic Sport for an A/C problem a year ago or so, and they made mistake on the initial quote They undercharged me but kept their price, and in an effort to recoup their mistake they showed me a picture of my car with a slashed tire and tried to upsell me and replace it, but I had Americas Tire warranty and when they serviced the car they found no such slash. 1) They replaced the 1234YF Freon on a vehicle which has warranty parts by the dealer such as the condenser, and found no leaks, when they should have notified me to take it to the dealer instead. A year later the Honda Dealer found leaks in the condenser, evaporator, and other systems. So now, I'm paying for an even bigger problem. The car sounded like it had a leak and yet, they told me it did not. That's a liability, and dishonesty by this company. 2) The dishonesty in showing a client a fabricated picture of a tire in order to recoup the costs of a mistake by their estimator is down right incredible, particularly from a name brand company. 3) The incompetence of generating an estimate correctly. 4) Dishonesty in having found no leaks. Terrible service, fraudulent behavior, dishonest assessment and repairs. read more

On a Thanksgiving trip(day before) we were traveling and had just had our spark plugs changed when a faulty one blew out. We made it here at 3 am and waited for them to open. They fixed the problem our car was running better than ever and in less than 2 hours and honored the work done just a few days before, didn't charge us a dime. Super quick, reliable and done so fast! Kyle and his team are the best!! Thanks for saving our Thanksgiving trip, we were a little late to arrive but thanks to you we made it safe and sound!! read more

Firestone Complete Auto Care - Our one faulty spark plug, fixed fast and perfect!! Thanks again - Tires Near Me - Riverside, California

Everyone here is friendly and willing to help. You are able to come with or without an appointment and they usually get you in and out within a good amount of time. The prices seem fair and the quality of work seems nice. read more

I got my car inspection here yesterday they did great! Joey helped me out with everything will be returning thank you guys !

Made an appointment the day before for the next day 1pm simple oil change. Thought I would help and dropped the car off at 11am so they could get it in by 1. It's now 3:39pm and when I called they told me the car wasn't even in the bay! what about the appointments are they just to get you in and whenever they decide to get it done is the normal. And when asked, the answer I received was the appointments are just to see how many technicians they need. This is bull, and customer service is gone. I have been a customer for years, and after this I am never going back. If they are feeding me bull about the schedule are they being honest about the workman or service provided. read more

Called this morning to get pricing on 3 tires for my travel trailer. The first rep said he had to check availability -- then silence for 5 hours. When I called back, another rep admitted they'd gotten "too busy" but promised to call me right back. Still nothing. If a business can't be bothered to follow up on a $500-$800 sale, I can only imagine how little they'd care once they actually had my money. Plenty of other shops out there who value customers -- I'll be taking my business to one of them. read more

0 stars!!! THE RUINED MY HUSBANDS CAR BY OVERFILLING HIS OIL ON PURPOSE! DO NOT COME HERE!! AND TALKED SBOUT UD AND OTHER CUSTOMERS TO ANOTHER CUSTOMER AS WELL! Another customer came outside to tell My husband and myself that when we left the men working there were talking about us! My husband was told he couldn't come Saturday but that he could make an appointment. He made an apt. For 12pm for an alignment and an oil change they call us at 430pm when they close at 5pm to say the price is going up and wouldnt include a warranty with the alignment. Had they called earlier then less than an hr before closing my husband could have gone somewhere else. They also changed the price of the alignment to go up 60 dollars without a warranty after being quoted 60less with a warranty! When asked to speak with the manager Kyle said he's on vacation you can just talk to me. No, thank you. This is beyond un professional, and we will never go to firestone again. My family has been coming here for years since I was a teen. We will be taking out business elsewhere you lost a loyal customer! Very unprofessional for your team to be changing prices to what they feel is right after nearly 5 hours of waiting. read more

Not shocked at the reviews I have gone in there several times only to be met with indifference and attitude. I needed 2 rear tires I have quoted on their website and they run $300-$315 a tire just about everywhere including the dealer! Their quote $550 a tire ..... I didn't even bother to debate with them. I live less than a mile from them but went to Americas Tire where I usually go and well...they had the tires and No attitude! read more

Unfortunately told me they aligned my front tires but this was a lie. And then in addition to that they told me that my back tires could not be aligned because of rust. I took it to another shop and they aligned it for $62 and now my car is aligned. Unfortunately I have a lifetime warranty and maybe that's why they didn't aligned my car. I'm sure it's not everybody at this location but for sure one guy lied and should be disciplined or fired. Based on the other reviews I would do an investigation if I was the owner of the shop and find out who is destroying my business. read more

This is my local firestone and I have been coming here for my cars needs. Oil changes, new tires, coolant flush exc. and I never wrote a review but Kyle has always helped me one and he goes above and beyond! Every time I have gone in, it has always been great customer service (from all of the staff), honesty, kindness and professionalism. I will continue to come her for all of my cars needs. read more

Firestone in CC on Ramon managed by Jeff is absolutely the Best. I've been going there for Seven years now from Palm Desert. Won't take my car or my wife's car anywhere else for service or tires .... A Big Thank You to Jeff... All the Best.... read more

Horrible customer service, over priced and can't keep there appointment times. I had a 1pm appointment for tire install and wheel alignment that was placed a week ago. I arrived at 12:50pm and was told it's gonna take a while due to them being backed up if I wanted to reschedule. I said ok no problem. What's the point of making an appointment if you're just gonna have me come down to reschedule??? No call on the status of my car. I called at 5:30pm asking how things are going. I was told that they just started to work on it. This place closes at 6:00pm. It's currently 6:30 and my car is still on the lift. Hasn't even started on the alignment yet... I will never come to this place again. Don't waste your time. read more

In short, I called to purchase 2x Indy 500 tires, went into store, and was given a LOT of shady information, obvious lies, poor attitude, and strange requests (must pay in cash); I left accordingly. On 6/9/2019, I called the store to see if they had stock of 2x 225/40/18 Indy 500 UHP wheels. I made it clear that my intent was to purchase and carry out of store. The person on phone said to come on down and pick them up. So I drove down, right away, hoping to get in on the sale "Epic Promotion" as it was ending on 6/9. I was then approached by a person to which I declared my intent in purchase. He looked it up on the system, and then said that "they" couldn't sell them to me unless it was in cash. Strangely, I went with a friend earlier in the morning to another firestone in Moreno Valley, and she had done the same, purchased 2x 225/40/18 indy500s tires out the door, no weird request of cash only, or bad attitude. I presented this information. To which he declared he was the manager and knows what he's talking about. I begrudgingly checked my wallet, had the cash, and said fine. To which he then quotes me a price that doesn't even match what the person on the phone had told me was the price. AGAIN, I did this already in the morning with another friend, and also know the exact price Out the door. After a quick counter, he realized he "missed" giving me the promotion, the promotion that has them busy as hell all week....how did you forget this, hmm? The final straw was after discount, the final price was still different by a few dollars. It's not that it was a few dollars different, but the whole experience was absolute crap. I quickly call another firestone, talked to another manager, and they told me this person was essentially lying. The whole cash thing is bull. The final price should have been what I knew it as/quoted on phone. This store on Limonite made me drive down on false pretenses only to be given SHADY practices. Go else where folks. Scammy "manager", I'll come by your store and get your name sometime, and I'll update it. You work Sundays at 4PM. read more

Sorry Firestone but I'd hire some guys that don't run customers off. Came in for a simple oil and fuel filter change. Was quoted aprox $200 for the oil change and $600+ for the fuel filters. Mind you it would have been more when I paid. Declined, went outside and looked this place up and on yelp and wish I looked it up before I even called. Almost double what J!ffy charged. First he told me to bring the truck in so they could figure out what filters were needed. Once I got there he told me they would start with the oil change and see if they could get the filters. You are gonna see??? Then tell me the total like I'm trapped? Not thanks. How about you find the filters real quick and then tell me the total. Nope. Guy just looked at me as confused as I looked at him. Once he told me the fuel filters usually run $600 plus I said no thanks and left. Pretty sad. Corporate really needs to look at the way this Firestone is being ran into the ground. It's bad enough it's in an empty shopping center and looks completely ran down. All in all. Bad customer service, crazy expensive, and I won't ever be coming back. This was a shame them. They won't get the chance for a shame on me. read more

Firestone Complete Auto Care - A pick of the bill from a local j!ffy for everything including full inspection and fluid top off. - Tires Near Me - Riverside, California

Con-artists! Came in on a Friday, time to repair a nail in a tire was too long for me (not the reason for my review) the representative told me the tire was repairable so I set up an appointment on Monday. I came in for my appointment and after waiting for 1.5 hrs for a tire repair I was told they would not repair the tire due to "borderline tread depth" I explained the team member on Friday inspected the tire and said it was repairable . The lack of training is ridiculous. They wasted my time and tried to con me into buying all new tires. Took the car to another name brand shop and they repaired the tire with no issues! read more

I wanna give a shout-out to Armando he was very patient with me to handle the tire with my Honda Ridgeline. Armando if you're reading this don't forget about my gift to you thank you guys. read more

Terrible service. It took them 8 hours to complete an oil change and tire rotation! This location needs a whole new staff change. All the workers were just standing around looking confused. I have been a customer with them for years and attempted to give them one more try but unfortunately moving forward, I will never come back to Firestone. read more

Kyle exemplified great customer service from the very beginning to end, if stars could go beyond this review certainly would become a shooting star. My car is running great and so much quieter after the water pump was replaced along with a new belt and anti freeze. A great big thanks to the technician who got their hands dirty. Firestone seems to be less expensive compared to Mountain View tires around the corner from my home to each is own , right ? Keep up the great work to Kyle and his technician that works on my Chrysler 300 ! read more

Able to make an appointment so I didn't wait too long about an hour for a full service snd tire rotation. I have used Firestone in Glendale and was happy yo see one out here after I moved! read more

Update: September 7, 20I'm a returning customer because I ALWAYS leave this location VERY satisfied and happy. The customer service I receive from Pete and Michael is outstanding! They are true professionals! I never have anxiety going to and leaving this location because they are upfront and honest and I never feel like I'm being taken advantage of. I've had several issues taken care of and I'm very pleased. Thank you Firestone Tires and thank you Pete and Michael for always being kind and respectful and taking care of my vehicle needs. See you guys soon! January 8, 2020 NOT a good experience today! Michael is no longer at this location and Pete was off. They always take care of me. Had to deal with Nolan. Most likely not ever coming back which sadly I've been so happy and satisfied with this particular Firestone. Thought I found the perfect shop for my needs for a very long time.... I guess unless you get something on paper or in their notes, you are screwed with the price (which for an oil change was quoted to me back when I started coming here in Feb 2019). Although after a big headache due to communication, I got the price which I was promised since my last two oil changes but the energy is not good here for me anymore. I'm hoping there's a huge misunderstanding because I will come back to this location to speak with Pete but until then, I will update this review in the next couple days. January 9, 2020 UPDAYE: came and spoke to Pete (THE MAN) and he took care of the situation. I'm back here again. No fault of anybody here BUT my biggest thing is consistency and that was what was lacked yesterday. Anyhow, all squared away and I'm happy to know I can come back here and get all my services BUT only when PETE is here lol Thanks! read more

I would NEVER recommend this location!!! I contacted corporate through the follow up review and no One contacted me. So I took my sons car to another mechanic. Let me give you the back story...... We had my sons "lowered" cars tie rod end replaced so it needed an alignment and my usual Firestone said that only this location had the proper equipment to align a lowered car car. So I call they say yes a day we take it. We drop it off and they call when they closed and said they won't touch it cause the tie rod end is broken and the lug nuts are backwards. Well my husband checked and a few were backwards but they weren't detreade cause they came right off easily. And when we took it to align it the TIE ROD END WAS NOT BROKEN!!!! THEY LIED AND ARE LAZY. PLUS they were going to charge 150 for just the alignment with NO warranty. So we went to discount tire and we got 2 tires AND the alignment done just fine and quick. Car runs great thanks to Discount Tire. I would have gave it zero stars but 1 was OK cause the manager waited an hour and half for us because of a murder a few blocks away so we got detoured and lost. read more

Firestone Complete Auto Care - Firestone receipt stating problems that were non-existant - Tires Near Me - Riverside, California

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The guys always take great care of me and my vehicles. I trust them and they are definitely informative even if you don't go with a service or product. Armando was super friendly and prompt. Kept me company while I waited for my car. Very upfront. Kyle is always great. They always have my business. read more

Firestone Complete Auto Care - Tires Near Me - Riverside, California

I took my car in last minute, no appointment on a Friday. They gave me the diagnostic of my car needing a fuel pump hose which I knew that's what it needed. I left that day just paying for the diagnostic test and they recommended the part should be ordered that day so i can come back on Monday with the part. It comes Monday I drop off the car for the "part". They call me back in Monday telling me that they got the wrong part- ok. I let them know it's ok to keep the car in for the time being. I expect the car to be done the following day-turns out they got the wrong part again?? It is now Wednesday. I missed a job interview i was overcharged 2x what the part cost. It was only a $50 part why did I have to pay $210??? This company doesn't value there customers time or money. read more

I am sorry unhappy to report that the customer service representations standing at the cashier counters were rude and uncaring. I have taken my trucks in for tires several times in the past (before COVID-19) with no problems and great service. I went in August 19th with a wheel barrow tire that I needed help in putting in the tire tube and was greeted with can't do it and a look from both of the service reps of don't want to do business with you. When I asked for the "spoon screwdriver" they use to insert tire tubes they just looked at each other and didn't respond to my request. Repeat business with Firestone I think not. They have lost my business. One last thing I am female. read more

Stay away this place is ridiculous! I had a 10am appointment today and arrived at 9:45am, the appointment was for an oil change, tire rotation and alignment. at 12pm my car was barely getting pulled in to be worked on! when I ask them how long until it's ready I got well it's getting worked on right now so maybe another hour or more!! Mind you I have both my young daughters with me while we're waiting for them to do the work (which they knew of when they asked if we'd be waiting or dropping off the car). so another hour goes by and we ask again how my longer, after checking they say that it's another 25 mins they still need to do alignment unless I don't want it then they can just pull my car out for me. Been here 3 hours what's another 25 mins!? but no not 25 another hour goes by!! When I pay for the service I was given no alignment report when I ask where it is they respond that their printer is "out of ink". I get in my car and check my tire pressures and find that 3 tires are at one pressure and one is significantly lower. go back in to tell them they say oh back your car up and I'll take a look and fix it. Tires should be at 35psi he says so these are overfilled. and your telling me that you supposedly did an alignment on my vehicle yet my tires are overfilled and one was at a different psi??? what a joke! drive off and confirmed no alignment was done because my car is still pulling to the right! if I could give no stars I would! going to write corporate because they location needs to get it together. read more

I needed a simple patch on the tire, the puncture was more than an inch away from the sidewall, their sales people tried to sell me one brand-new tire instead of just doing the simple patch saying they were unable to repair it, absolutely ridiculous I don't recommend these people at all read more

Went to get my tire patched after getting a nail in it and they said they can't patch it that I need to buy a new tire. Went to another shop and they patched it for me with no problem. They just wanted to make a tire sell. Very dishonest people. Don't waste your time going here. read more

They rape you. Had a warranty for break pads and they wouldn't fix my break pad unless they changed my Roaders which I got somewhere else with better customer service and cheaper pricing. All in all ended up having to pay 25$ for a break inspection which they had a free coupon online they wouldn't honor. Assholes need to get laid there read more

This place is not reliable at all, extremely expensive. One takes the car for one thing and they sell you other repairs. The time to do repairs is unsatisfactory. They never seem to ever have the parts at hand for the repairs they say you need. read more

Firestone is an absolute joke! Twice I had to change my appointment because you can't be bothered to take a new Efleet customer and do a simple oil change while I wait. Who in their right mind is going to drop their car off to get an oil change. What a ridiculous inconvenience. I will gladly stick with Les Schwab. Shame on you Firestone Riverside! read more

I dropped my car off after my husband "worked on our breaks." We needed a complete overhaul. The problem was, we were leaving for AZ at 3:30. I dropped my car off at 8:45. Got the call around 9:45 with the needed repairs. I gave the ok and stressed we were in a hurry. At 12 they called with my car done!! They applied coupons and gave me fast service. Those guys are the best there ever was...ever. I will come back here again and again. read more

So after avoiding this Firestone like the plague for two years I went back. (Not by choice, but because my husband made me; because it was "convenient" since they are literally a two minute drive from home.) Anyways, you can tell by my previous review I was not a happy customer. I wanted to thank Mike for his honesty and customer service! I was treated like a human being and was listened to when I had a concern. He went out of his way to assist me and explain step by step on what needed to be done for one of my cars if I do decide to take it to firestone. (Mind you, I took my husbands truck in not mine. Went for tires and an alignment... again I did not go by choice nor was it "my vehicle") Thank you for being so kind and providing exceptional customer service, Mike! After today's visit I do plan on returning with my personal car to give Firestone a second chance. Again, thank you Mike for assisting me and I look forward to doing business with you. read more

The most unprofessional crooks in the buisness talking that they have master techs working there when they can't even do a simple repair my 8 yr old girl can do. A labor rate at 135 a hour when there master tech can't even do basic repairs. These were the biggest bunch of idiots that I have ever dealt with will recommend every bullshit service in the book but can't even complete a repair that a person needs. Ie customer comes in with a check engine light vs changing the part that is broken recommend all of them and not be able to change the one that was the problem so the customer still has to have the car repaired so they can get there smog check. This place is the true example of women getting screwed by mechanics and give the rest of us a bad name. Didn't there mother's teach them to do things right!!!!! "Pete" the manager is a complete idiot only understands what the computer tells him and probably couldn't find his thought without someone else telling him what to do. It's pathetic when a man a mechanic or person in a shop has to hide behind a corporate curtain cause he hasn't got enough sense or balls to fix a situation to keep a customer happy when they couldn't do a repair correctly and there completely ripped off the customer. It's completely ludicrous that the person they did the repair for couldn't even get home before the check engine light came back on !!!!! These CROOKS charged her 1200.00 for 200.00 worth of parts that any person could of changed that knows how to hold a wrench and couldn't fix the reason why the car was there!!!!! I hope they learn what goes around comes around and I can't wait for them to get there's. In closing don't take your car there unless you take a jar of Vaseline with you cause your going to get screwed !!!!!!!!!!!!!! read more