Deceptive business practice experience. Requested basic service of vehicle and personnel added…read moreservices and upgrades I didn't request. There's a reason they don't put prices of service on their web site.

DO NOT TAKE YOUR CAR HERE!!! I had an extremely frustrating experience with this NTB location. I…read moreoriginally came in just to have four new tires installed. I did not plan on replacing my shocks and struts, but the manager strongly pushed me into doing it while my car was there. I trusted their recommendation, which turned out to be a mistake. My vehicle ended up being kept at the shop for three days because they stripped a bolt during the repair and had to order a replacement part. After multiple attempts to pick my car up, I show up to the store and wait in the lobby for 10 minutes before I walk out to the back and ask if someone can help me. Meanwhile, there's 4 guys sitting around doing nothing. The manger finally comes out and informs me my power steering was messed up, something that had never been an issue before bringing it in. The manager stated he did not have the tools to fix the power steering. Because my car was not safe to drive, I had to have it towed to another mechanic to figure out what was going on. I am now being told that my power steering system needs to be replaced, only 3 shocks were installed and the CV axle has been punctured! Which is a major and extremely expensive repair that started immediately after the work performed at NTB. All of these screw ups just for some tires! To make matters worse, when I tried to escalate the issue, the manager refused to provide me with the contact information for corporate. Being left without a vehicle for days, paying for a tow, and now facing a major repair after work performed at this shop is completely unacceptable. I hope someone from NTB corporate sees this review and reaches out, because this situation needs to be addressed and they need to pay for the damages they have caused.

A friend recommended me this shop. But they damaged my wheels and denied that they did that. Tried…read moreto blame me saying I probably did it. I had purchased new wheels only a couple months prior and have NEVER curbed it. Terrible quality of service. They don't care about your car.

I give the place 5 stars, the owner works there too, they are quick and no games. He is blunt,…read morehonest and competitive, been going for over a decade with our 3 cars. I love how people complain cause they charge for air or pressure check. Hey, they get paid to work, if they aren't changing tires or doing alignments they aren't getting paid.

This group was the most professional members I have had the pleasure of dealing with. Their…read morecommitment to service of the customer. It had gotten close to closing time they stayed over to complete the service on my car. Yes I will continue to do business with them

I've been going here for 7 years for brakes, tires, oil changes etc... and the quality of work is…read moretop notch. Excellent customer service and it's easy to schedule appointments. I love the staff at this location. Very friendly, professional and efficient. They truly care about their customers. They are very honest and reliable and would not recommend anything unnecessary and always explain in detail what needs to be done. I've always had a great experience here and would highly recommend them. Overall, a 10/10!

I really enjoy their customer service, they have a lifelong customer with me because they're…read morehonest, great service, and family ran. Highly recommend getting your car serviced here if you're in the eastside of Birmingham.

I have a 06 Dodge charger rt and every time I need anything done on it, this is where I go. They…read morenever disappoint me. They never try to get me for things I don't need. Durrell will let me know exactly what I need and what I will need in the future. I love it there

They have serviced my vehicles for about two years and I have been extremely satisfied with them…read more Prices are reasonable and fair. Family operated and they treat their clients well. If you haven't tried them you should.

Great service. Knowledgable , honest business. Offers great services and products at competitive…read moreprices. My new go to car place. For tires, brakes, oil changes.

It never feels good to complain about a small family business, especially one with nice people…read more Cahaba Tire checks those boxes of kindness and being a local business. While Cahaba tire may be a great spot for tires (cannot comment on that), it struggles for more complicated diagnostics. In this case, brought in the car with a set of lights blinking on the dashboard and reduced braking capacity. A simple google search or a question to AI would have immediately pinpointed even a novice to the fact that this was an issue with the brake booster, simply based on the codes. Yet, the crew here immediately jumped to diagnosis of a faulty battery with great confidence. After inquiring if it could be the brake booster (as I already searched the codes myself), they assured that it's not. Well, "mechanics know best", so I thought. Who am I to argue with them. Thus, paid for the battery, got it replaced and sure enough, all the lights came back on after half an hour of driving. Bringing the car back to them, they acknowledged the misdiagnosis, yet said they cannot fix the issue with the brake booster and it needs to be taken to a specialized shop. However, they did not offer to comp any part of the initial repair cost to replace a battery that wasn't the problem at hand, which would have been a reasonable thing to do from a customer service standpoint. In other words, owning up to their own mistakes and that they wasted a whole day for the customer. Sadly, that did not happen. While everyone was very kind and appeared genuine, the result as a customer is a wasted day without result at a mechanic shop due to overconfidence of the team here and a cost of a battery that potentially did not need to be incurred that day (which there is no way to know for certain now).

I went to have the tires I purchased earlier in the year rotated and get an oil change. Being…read morethere already, I asked if they could replace the O2 sensor under the car that I had previously purchased. I was charged $145.00 to unscrew and replace a simple part. It is a basic task requiring no longer than five minutes. I paid the extreme amount anyway and left. A mile from the shop, the hubcap flew off and passed the car. After retrieving it from the ditch, it was plain to see that someone had busted it. Additionally, the rear hubcap is also broken. After being sufficiently fleeced by the labor cost, an additional cost of thirty-five dollars was necessary to replace the hubcaps they destroyed. I will never patronize them again, and I cannot recommend their services.

Had an issue and it was resolved professionally, Jeremy did a fantastic job. Would recommend these…read moreguys.

These guys are great. Everyone who works there is polite and helpful. I had a flat tire and came…read morerolling in on the rim. They took a look at it and said it was just the stem. They fixed it for me in minutes. I hadn't bought tires from there before, but I tell you I will next time I need tires. They aren't any more expensive than WalMarts. But unlike WalMarts staff they are all helpful and know what they are talking about. I can't recommend these guys enough. This Goodyear will make you have a good day.

They didn't fix my car! Lied, kept my car, for a extra over night, went picked car up, next day,…read morepaid them 400.00 ++ stated" car fixed, couldn't drive car over 15 mile hr, kept calling back, to Firestone, the technician, wouldn't return call back, had to drive car, to another, mechanical shop. The other mechanical shop, end up fixing my car the same day, hours later, for another 400.00 ++, no problem, paying them for doing the job, but Firestone???

I wouldn't recommend this location to my enemies. Manager rude, disrespectful. Didn't proper fix my…read morecar. When they were informed of the problem. Fixed everything else to charge up my account, but the problem. Was strained in the rode for two hours. Don't use!!!!!