I called to get a quote on an alignment and was asked the make and model of my car. After giving…read morethe information I was quoted a price of $69.99. This was about $20 cheaper than the price at the dealership so I went ahead and made an appointment. At no time was I told of any additional charges. I show up for my appointment and waited for over an hour for the work to be done. No big deal. At no point did I ever leave the waiting room. Again, I was still not told of any additional charges until the work was done and then I was told there was an additional $35 charge for a "code link reset". I argued that I should have been told of any possibility of additional charges at the time of scheduling or before the work was done as I could have had all this done at the dealership for a much cheaper price and without hidden costs. The guy gave me a whopping $5 off. Just another garage taking advantage of their female customers by adding costs and services without consulting them so they have no choice but to pay. I will NOT be going back.

I will not take my cars anywhere else…read more You might find a cheaper shop in town, but you won't find a more honest shop. Really, the honesty is what keeps me coming back. I also love this shop because, even though I'm a woman, they don't treat me like a complete idiot about cars (I'm a car nut and engineer). And when they tell me there's a problem, before they do any work they'll show me the problem, we can talk through what it is, we can discuss different options, and it's completely no pressure. Oddly enough, it makes me so much more willing to let them take good care of the cars. They're also one of few shops that doesn't refuse to use parts purchased by the customer. I'm a real hater about repair shops and dealerships, but these guys have won me over.

The window motor on my car is broken and these people gave me an estimate for the part of over $400…read moreand a rear wiper blade for $37. Last summer I ordered all three blades for $20. Today I ordered the window motor and assembly for $47. They are the WORST. Altogether the quote came to around $700. Now tell me how a part is TEN TIMES what I found it for NEW in about 15 minutes online. That is ridiculous.

This place is garbage took my truck to get grinding noise fixed they replaced the serpentine belt…read moretwo days later it's doing the same thing and truck started shutting off by itself. Took it back for repairs and they had my truck for almost a week and wouldn't answer their phone and didn't do any repairs, just said they drove it around and couldn't find a problem when I finally was able to reach them. Now I have a truck with the same problem after a week, waste of time and money!

Do not bring your vehicle for repairs to Dunn-Rite Automotive. I am currently obtaining a lawyer…read moredue to the shoddy repair work done to my vehicle, which ultimately led to catastrophic engine failure one day after the repairs were "complete". I brought the vehicle to Dunn-Rite in late November of 2023, again on 12/7/23, and again on or about 1/5/24, and again on 1/26/24. I should also note that I provided the mechanic a Haynes manual which is based upon a complete teardown and rebuild of this vehicle. Their mechanic didn't even look at it as there were no signs of grease on the pages that would be present had a mechanic actually opened the book. The reason for each time the vehicle was brought to Dunn-Rite was to correct the poor workmanship they performed on my vehicle. That's four times I had them correct their faulty workmanship. After I inspected the car when I picked it up the first time, I found several damages and unauthorized work. The owner, Donnie Slone admitted to me that he had hired a mechanic whose qualifications they didn't verify upon his employment. This repair occurred on Thursday 12/7/23 and the mechanic who did the work was fired the following Monday, 12/11/23. The repairs to this vehicle were to install a used, but functional oil filter housing, install a brand new timing belt replacement kit, and install a brand new water pump, which includes all tensioners and gaskets. Coincidentally, the store Dunn-Rite routinely uses to order auto parts for their business is the same company that I am employed. The damages to my vehicle are as follows: 1. My valve cover was cracked. 2.My vacuum lines were installed incorrectly. 3. There was a broken fuel injector connector. 4. My spark plug wires weren't installed on the Ignition coil packs in the correct order. 5. The vehicle's brand new alternator wasn't even installed completely. 6. The vehicle was leaking engine coolant. 7. The vehicle had multiple engine misfires and ran poorly. 8. The vehicle's engine temperature was running close to the point of overheating after driving it 3-4 miles on the highway. The total bill for that visit was $500.00 dollars. At no point did Donnie Slone offer to pay for the damaged valve cover, but apologized for the shoddy work. I brought the vehicle back on approximately 12/5/23 have them fix what I already paid for and I was told by Zane Slone, the owner's son, that the brand new water pump was faulty. No proof of this was provided however, I purchased another brand new water pump. I also had to buy a new valve cover and gasket set to replace the one their mechanic cracked. When I picked up my vehicle the second time after being told the repairs were complete, the problem with the leaking coolant and loose alternator belt was still an issue. This time they also didn't install the alternator ground wiring harness, and the alternator mounting bolt wasn't even tightened to the appropriate ft/lbs of torque. They did however, install the valve cover I paid for since they didn't offer to buy a new one. The cost for this visit was $450 dollars. The last time I brought the vehicle to Dunn-Rite Automotive was on or about 1/26/24. The car had just been picked up the day prior, 1/25/24 and it was repeatedly stalling at every stoplight and I was on the way to take it back so they could fix it again when the engine completely failed. The vehicle sat at Dunn-Rite for a complete work week plus the weekend from 1/26/24-2/5/24. No one at Dunn-Rite even called me during the 5 day period my vehicle was at their location. I drove to the business on 2/5/24 and asked about the status of my car. Zane Slone, the owner's son, told me the engine was "completely locked up". I obviously knew this on 1/26/24 when the vehicle's engine failed while driving to their location so they would fix their shoddy work. I asked Zane Slone who was going to pay for fixing that and he replied "That would be you Sir". He also said "We can find you a new engine." I informed him that wasn't going to work and that I knew they would try to get out of paying for the terrible repair work they are responsible for fixing properly. I told him that I would see them in court. At which point he got an attitude and said "We'll be there." I replied " This isn't your business, it's your father's business and have him call me." As of this review, I haven't received a phone call from the owner, and I don't expect to. The Owner has a group of unqualified mechanics working there, minus one or two. His son is rude, arrogant, smug, and completely disrespectful. In closing, I will not be taking my business to this shop ever again. I am also employed in the automotive repair industry and I will not refer any of our customers to Dunn-Rite. Also, I feel I should include the fact that I am a retired Soldier, with over 20 years of service in the United States Army. If this business is willing to do this to a former Soldier, they'll do it to anyone. Be warned.

Why they are my mechanic and why they should be yours: Honesty. They have only been straight…read moreforward with me. Not part swappers, not people who inflate the bill. There have been times I've ASKED them to charge for things that they wrote off. Quality. These guys know what they're doing. They should have given up on my car several times, but kept with an especially difficult electrical problem with our car. Respect. They treat you like family and explain everything fully. Integrity. These guys back up the jobs that they do. Other mechanics might abandon a project once it's paid. Not these guys. I can't recommend them highly enough.

Honest and kind christian auto repair shop. He would give you the shirt off his back. Thank you…read moreJohn Dickess for all you've done for us!

10+ days have passed. Its certain they will not call as promised…read more I must assume the maintenance I needed is beyond their skill set.

I use to like firestone but not after the last trip. I was told I needed brakes rotors and…read morecalibers. Ok with that I took it that it would be all 4 especially being 1081.00 to be exact. NOPE they didn't even touch the back. Plus you would think they would check the air pressure, NOPE, so here I am at 10pm in 12° weather airing the tires up..

front desk is always nice if its the man in glasses however. I apparently failed my inspection over…read moreback brake pads and they tried charging 500 for brakes and rotors when my rotors didnt even need touched. They will bleed your pockets dry every single chance

I needed an oil change. It was very convenient. I pulled into a bay, and the service person changed…read morethe oil, checked my filters, replaced my windshield wipers, checked that all of my lights were working, etc. It's expensive. You pay for the convenience. But it had been years since I handled this stuff on my own, so it was worth it to me. I now have a record of what has been done and when going forward.

Always get my tires rotated here. Highly recommend Cory! He is super nice and made sure I had…read moreeverything I needed.

C Adam Toney in Teays Valley is wonderful! I live nearby, so the convenience is a plus, and they're…read morealways fast and professional. I've visited this location nearing a dozen times and they've always been helpful, friendly, and accommodating. Also, I'm a young woman who goes in on my own for service on my vehicle. They could very easily take advantage of my ignorance regarding cars, but they've always been open and honest with me. I can't recommend them more. Edit: I want to specifically shout-out Ms. Debbie Insco! She's been the one to help me the last few times and she's so sweet and helpful.

By far the worst experience I've had at any tire shop. Went in to get a tire patched and they told…read moreme I would be in and out in 90 minutes. After 90 minutes they finally took my car back. After 20 minutes of watching the tech on my dash cam just continue to stuff his face instead of work. Meaning after almost 2 hours I was still gonna have to wait for them to do the actual work. I finally told them to give me my keys and left. I've taken cars there for years but I will never be going back there again. Clearly they have lost their work ethic.

I wish I could rate this at zero stars. this place is full of CROOKS. a friend of ours took their…read morecar here to just tell them what was wrong with it. when my friends went to pick it up, they ended up doing all this work to it which cost $1,000. my friend wasn't counting on that, didn't have the money and he had to work that evening. they told him he could rent a car and refused to give his car back. they are CROOKS and immoral. Shame on them.

Had a flat in the way in for Christmas. Called around and found a place that would be open next day…read moreclose to my parents house. Got up early and was in by 8:15am. Told them about the tire and they took a look and said "We'll take care of you" and they did. Awesome the were opened the AM of Christmas Eve (they close at 11am) so I could get this taken care of. No coffee or waiting area but seems like a good little shop. I was in and out for this job in 30-45 mins. Perfect for this tire repair service that I needed. Patched tire, not plugged, and mounted it back on for $15 for my type of car. Would use them again.