They broke a stud mounting my tiers, after already charging me $289 the told me it wild be an…read moreadditional $80 to replace the stud they broke, claiming it wasn't their fault, they said it was who ever messed with the tier before is responsible so they didn't feel they needed to fix it, so we take the car to our garage and try to replace the stud, they messed up the lug nuts so bad 2 more broke... so by Marty's tiers standards it was their fault the other 2 studs broke... and for a little extra...the pressure in my tiers ranged from 30psi to 41psi so they didn't even check that. Just know they will try to get you if they can. OK, I agree. It had to be done, but you did not have to charge me the $80. You broke it. You fix it. And the tier pressure was way way too high in 2 tiers, you know what you did.

At their Nitro garage - Although I requested synthetic oil for the oil change they used regular…read moreoil. In addition, what usually takes approximately 1 hour to complete, they took nearly 1/2 of the day.

(11/1/24) Today was my first visit with Strickland brothers. I absolutely hate getting oil changes,…read morebut they made this process quick and painless! I truly was in and out in about less than 15 minutes total. As someone else mentioned on a Google review, they offered me a complimentary cold bottle of water which was appreciated because I was low and had many errands left in the day. One gentleman commented my oil was looking a bit dark and recommend an oil flush for only $20 more (as well as new air filter for around $25) to which I agreed to give my car some extra TLC especially since I had a $10 off service coupon I received in the mail. I feel confident in coming here again because a 2nd worker looked over the engine before leaving and having a second pair of eyes gives me confidence it was a job well done since I know next to nothing about cars lol. Both gentlemen that I talked to were so nice, they helped brighten my meh morning full of errands and I will definitely be back. They even topped my windshield wiper fluid for me without even requesting it. If I could give them 6 stars I would!

C Adam Toney in Teays Valley is wonderful! I live nearby, so the convenience is a plus, and they're…read morealways fast and professional. I've visited this location nearing a dozen times and they've always been helpful, friendly, and accommodating. Also, I'm a young woman who goes in on my own for service on my vehicle. They could very easily take advantage of my ignorance regarding cars, but they've always been open and honest with me. I can't recommend them more. Edit: I want to specifically shout-out Ms. Debbie Insco! She's been the one to help me the last few times and she's so sweet and helpful.

By far the worst experience I've had at any tire shop. Went in to get a tire patched and they told…read moreme I would be in and out in 90 minutes. After 90 minutes they finally took my car back. After 20 minutes of watching the tech on my dash cam just continue to stuff his face instead of work. Meaning after almost 2 hours I was still gonna have to wait for them to do the actual work. I finally told them to give me my keys and left. I've taken cars there for years but I will never be going back there again. Clearly they have lost their work ethic.

I needed an oil change. It was very convenient. I pulled into a bay, and the service person changed…read morethe oil, checked my filters, replaced my windshield wipers, checked that all of my lights were working, etc. It's expensive. You pay for the convenience. But it had been years since I handled this stuff on my own, so it was worth it to me. I now have a record of what has been done and when going forward.

Always get my tires rotated here. Highly recommend Cory! He is super nice and made sure I had…read moreeverything I needed.

Went to this local Valvoline on September 16th. Had not even reach 6,000 miles. During that time I…read morehad to get four "top offs" of 3 quarts of oil. My KIA requires 5.1 quarts. That is a total of 17.1 quarts of oil. After the last "top off" on November 28th I asked them to check for any leaks. Instead the manager Iziak just filled my vehicle with some type of oil. My vehicle takes the full synthetic 5w20. Then he had me drive off. After 564 miles my engine blew. KIA sorento engines have a recall on them from 2012 - 2017. That is why I bought the vehicle. But when the KIA dealership did their investigation they noticed that the engine was seized. The dip stick was not registering any oil. Then they lifted on the rack. Removed the under carriage panel and found the OIL PAN PLUG WAS NOT IN THE OIL PAN. So when I asked for them to check the engine for a leak, I expected that they would check. Instead I was given excuses that they did not know how the plug would fall out, BUT THEY WOULD NOT TAKE ANY RESPONSIBILITY. They blamed KIA and the dealership. KIA nor the dealership had anything to gain. KIA did not even know that Valvoline did the oil change. Not even that but KIA had other KIA Sorento getting engine replacements. My vehicle was NOT singled out by the dealership to blame the oil change. Lastly, I was told by Valvoline Corporate that the store or regional manager would physically go out and conduct their investigation within 2 business days. It's now 6 business days later and they NEVER looked at the vehicle. They just made an arbitrary decision that it was not their store. So, did they really check the oil plug ? Not in the amount of time I was there. I even got out of the vehicle on one of the occasions and no one ever removed the panel. They just filled it up, and blamed KIA for excessive oil burn. 17.1 quarts ??? I don't think so. What oil did they put in, since I know where the synthetic oil I get is kept on the back wall and not the oil "hose" they used ? TAKE RESPONSIBILITY AND REPLACE MY ENGINE, AND PAY FOR MY TOWING AND RENTAL CAR !! Sadly I took it to them because I believed they had integrity. NO THEY DON'T *** You state you "completed" the investigation. You did not even go to the dealership to check the vehicle. You say it's been "resolved" . How ?? I received no denial letter. All I have heard is that there are "red flags". What are the "red flags".

Used to be a great place. They have a new crew that' doesn't know how to work together. Waited an…read morehour behind one car while other line came and went. Won't be back.

Danny works hard and takes care of all of the cars my family, friends, & church friends bring in…read more He gets them done and I know I don't have to worry if I'm being overcharged. Glad we have him still working on cars. It's hard to find someone wonderful like him. Gem in Huntington. Takes time but it's worth it. Quality service. I forgot to take before & after pictures.

I had a variety of minor mechanical issues, needed an oil change and had a weird notice light…read more(mercedes) that Danny fixed. He did great and timely work and was very informative.

My wife and I went to the dealership yesterday to shop for a vehicle for our son. We went back…read moretoday with our son to look at a Crosstrek Hybrid, and he liked it. We went to another dealership to look at and test-drive a Ford Bronco Sport, then went back to this dealership for my wife to test-drive the Crosstrek. The salesman asked my wife for her driver's license, which she provided (as she did at the Ford dealership). The salesman then asked for a copy of our insurance, and she produced our USAA insurance information on my cellphone, but the salesman said he needed a physical copy. When my wife noted that the Ford dealership permitted her to test-drive a vehicle by presenting only her license, the salesman abruptly and rudely told my wife, "We don't want your business," and, at that point, we left the dealership, never to return. If someone at this dealership will treat a customer so rudely over something so insignificant, it isn't a dealership with which we care to do business.

I purchased a new Subaru Outback from this dealership in 2022. The sales process was stress free,…read moreno pressure from the salesman. The staff is knowledgeable and accommodating. The service department is great and seem to care if you are satisfied with the service they have performed. I highly recommend River Cities Subaru!!

Talked to the boss - left my car for a sticker at 11AM - was promised that it would be ready at 2PM…read more- went back at 2, keys still on the seat, nothing was done - old sticker still in place - garage bay where inspections are done was empty.

Always helpful, friendly and best service around. They go above and beyond! The prices are always…read morebest!