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    Firestone Complete Auto Care

    2.2 (52 reviews)
    Open 7:00 am - 7:00 pm

    Services - Firestone Complete Auto Care

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    17 More Services

    Oil changes

    Auto wheel alignment

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto transmission repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Firestone Complete Auto Care Photos

    Recommended Reviews - Firestone Complete Auto Care

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    Reviews With Photos

    Check engine light is still on.

    Firestone corporate office is the absolute worst. It has been five months and I still have not received a call back from the area director/ manager or corporate office. I've contacted the president line multiple times and I've contacted the customer service line so many times I can't count. It is an absolute shame that Firestone treats customers the way it do. I simply want my vehicle fixed.

    Repeat check engine light after 4 attempts at repairs at this location.
    Jonathan T.

    After $2,834.90 in repairs, 9 separate visits to now 3 different firestone locations, 6 failed repair attempts for the same issue, 2 breakdowns requiring tows, 2 visits to other locations for supplemental help, a month of on and off being without a car, this 2014 Kia soul still isn't fixed for what should have been a simple catalytic converter repair. If the catalytic converter had been replaced, both halves with OEM kia parts the first time around without replacing other parts just to have the exact same issue persist with needless expensive repairs, we would not be here today. And this is all because this firestone location couldn't be bothered to put in the work to narrow down the issue and order proper Kia parts. The staff including Kory and Clint don't know what they are doing or talking about. They were vague, unprofessional, and very unresponsive on multiple requests for status updates on parts. Why does it take 6 visits and 4 repair attempts at this location to fix 1 issue? And even then it wasn't fixed. We took it to another mechanic who verified they lied on multiple occasions on work performed. Half of the catalytic converter had been replaced but half hadn't. The other mechanic didn't know why they would replace the spark plugs and coils with this check engine code and symptoms and not have even been bothered to check the catalytic converter the first time around. I would like to say it's just this Firestone but the one's in Corinth and now Denton are not a bit better. Don't take your cars here. There is better, faster, more honest, and reliable service to be had elsewhere.

    $20 OFF wow thanks and always glad to write reviews for good quality service.

    Great place at Lavon Dr in Garland. Firestone is our go to place for all our car repairs. Thank you Jack and crew team! From one of your many satisfied customers, Bobbie Barger & Papa Jack We give FIRESTONE 5 STAR RATING! Oh yeah Jack this review gets us a $20 OFF on our next visit. Thanks for excellent customer service

    Scraped wheels

    Absolutely horrible experience at this location. I don't understand why they continue to take on work if they know they are not capable of doing it. I went in to have 2 new tires mounted, and they ended up damaging 3 new tires and both of my wheels. Absolutely ridiculous. The first time I brought the car in, the manager Shaun, tells me it will be extra since they are "low-profile" tires. They were 265/35/19, I have had tires with even lower profile (265/30/19) installed at this exact location without this extra charge, no other place has ever charged this nor complained about this size tire being too low profile. I went ahead and got it done since I needed to get the car on the road. He then tells me it took 3 employees to get the tire on and that "they're a b*tch to mount". A day later, I find a bubble on one of the tires. I took it back and he tried to argue this would not have happened during install until he finally said they would compensate me for my tire and get a new one installed. I took a new tire to them on a Saturday (May 11) and get told that because Shaun is not working, I would have to come back until Wednesday! Instead of helping me get my refund and scheduling me for an appointment to get the tire installed, the guy just says we cant help you. No manager came out to talk to me because they were "too busy." I come back Wednesday and get my refund, and am told that he will ask if any of his employees "want to install the new tire", that they may send me to a different firestone because "it's the same machine and if it damaged the tire once it might damage it again" but that if they do install it here, it won't be until the end of the day and that his tech is more experienced. I drop the wheel and tire off and come back the next day only for them to tell me that they damaged the tire again and that they have ordered 2 new tires for me, because the other tire they installed for me is "also probably damaged." I ask if the new tire is installed and he says no because the tech has left. This is like the 4th time I have been told at this location that they do not have a tech working. How does a tire shop like Firestone not have someone on duty who can install a tire? I tell the guy I need a full refund and he says he is not authorized to do a refund and to come back tomorrow. So now there is no tech and there is no manager working. I get my wheel back and it is completely destroyed. Safe to assume my other wheel is damaged as well. I will be filing a claim to get compensated for both of my wheels, which are no longer manufactured by the way, and a full refund because I have 2 tires and they are not installed. Extremely disappointed, luckily I have a spare wheel to get me around or else the car would have been sitting for months now. These people are risking their customer's lives installing tires when they clearly have no idea how. How can you trust any other work they do if they cannot do something as simple as mounting tires?

    Service Tech Notes
    Eddie S.

    Here's the thing. I've been a customer for ten years. I keep telling myself every time I use Firestone that I'm tired of the upsale, I'm tired of never getting to use their useless warranty, I'm tired of half-complete maintenance, I'm tired of leaving having paid at least 2x what I planned to pay. But they are convenient, and that's the best explanation for why I keep coming back. Today was my last time to come here though. I brought a tire on vehicle that only needed a plug repair for a nail, which was supposed to be free. The service Advisor called to tell me the tire was repairable, but the rear tires were cupping and should be replaced or a full vehicle inspection needed to be done to determine why the cupping. This is their typical script for the upsale. I told them to go ahead and fix the tire and I will buy all tires later. Then about an hour later the Service Advisor called again to tell me that the tire was now "not repairable", and my front tires were also 4/32. He wanted me to come down so he could physically show me the tire damage. Basically it was tire dirt from running the tire low, or else some tire dirt they tossed into the tire from the floor. So now the tire isn't repairable and a new problem, Firestone won't put my original tire back on because of liability, "Firestone" can only put my spare back on, but can't put my old tire back on. Basically they entrapped me by taking the tire off the car I approved of them removing to repair. So because I value my time more than the savings I got online and shopped for a cheap set of Toyos from their "Firestone" website wizard, which were $140 ea, but they were the wrong size, so the Firestone wizard was wrong. So I looked for the right size, they were $170. The manager says well we don't have those, but we can get you in a set of Bridgestone and price match, but I don't want their lousy tires that never make it to their warranty. At work completion and out the door cost, the cost was $841.11. Their documentation doesn't tell the story the way it actually went at all. The service ticket notes say that I declined warranty flat repair (rear right), Alignment Service (12 month warranty), Complete vehicle inspection, Alignment Service (12-month warranty), Alignment Service (Lifetime Warranty). I asked for wheel balance and alignment to be completed, but I didn't want to buy any warranty services. The Technician I checked out with stated that the alignment was done. The technicians notes state that the rear wheels had cupping, a nail in the right rear wheel, and that the wheel was both repairable and non-repairable. When the Service Advisor first called today they told me the tire was repairable and recommended I swap both rear tires. When I said no thanks, they called me back about an hour later and stated that the tire was not repairable. The technician was recommending a full vehicle inspection, likely to seek additional repair opportunities, due to wear on tires. In the notes the technician stated, "Front tires recommended with rotation complete vehicle inspection and alignment *Run flat damage on right rear" I plan to take the vehicle to the dealer to have the under carriage, suspension, and tires inspected for proper and complete safe maintenance and manufacturer recommended maintenance tolerances. This vehicle was recently purchased as a certified pre-owned vehicle and has bumper to bumper maintenance. Should the dealer recognize any deviations from the manufacturers recommended maintenance guidelines or procedures, I will seek credit from Firestone. The tire sold to me was a Dedtination LE3 B/L 225:55R19 99H 70k mile limited warranty (see attached invoice). I had asked for Toyo 65k tires that were priced at $174 from the Firestone store flyer online, but was told that 5660 Lavon didn't have any. So they did a price match. However, what I discovered is that the Destinations had a $50 discount offer and the estimated out the door was cheaper than the price match. So they pretty much screwed me for not saying "Yes" to their upsale attempt. I would only send enemies to this store. They have a big turnover of employees and managers there, likely because it takes a pretty heartless person to rip people off all the time. Don't bring your car here!

    A simple fluid change turned into a broken differential and SOL of a vehicle. And I paid $500 for all this to happen. WTF!
    Jojo J.

    I brought my car because they said I need the differential fluid changed. It too 2 hours and I got about 10 miles down the road and my car started making noises. They told me to drive it back. I didn't want to do that so Luckly there was a Firestone in plano that I pulled up to. The original Firestone ask me to tow it back or drive it. They ended up towing back and forth it at 2pm. I didn't hear from them until 5. I called and they told me they haven't even looked at it. I drove up here right away to find no answers on how it happened. Just " you can drive it, you won't hurt it anymore than is is. it's going to need a new differential". I asked if I was going to get a refund of any of the $500 I had spent that morning. He then told me that that would have to be discussed through the claims department. So I paid $500 to be left on the side of the road stranded with my family with no help from them at all....? Now I have to wait until they can send a master technician out to prove that I am not at fault and to figure out what happened.

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    9 years ago

    Troy, my Service Advisor, was professional and had me cared for in less than 20 mins. Service was exceptional! I'll be back

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    7 years ago

    Disappointed as they insisted I needed new rotors when 2 others, including dealership, indicated that only brake pads were needed.

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    Page 1 of 2

    Ask the Community - Firestone Complete Auto Care

    Review Highlights - Firestone Complete Auto Care

    Great place at Lavon Dr in Garland.

    Mentioned in 3 reviews

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    People searched for Auto Repair 22,447 times last month within 15 miles of this business.

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    Integrity 1st Car Pros

    Integrity 1st Car Pros

    (19 reviews)

    Great place !! management made sure everything was taken care of. truly a god send !!read more

    if there is minus review that goes to this place!! i cannot even claim refund for this because i'm…read moresure this how you run a business by scamming innocents. i cruse your business go under loss. i had to follow up with multiple times they don't inspect infront of you is real reason to scam you guys, they can say whatever they want to get huge bill from you all. they made mess in my car and the attached image is the proof the trunk where the battery is they did, not care to close the lids and give me a the way it was supposed to. i paid 244$ for just this bullshit. they speak to well but manipulate with rubbish reasons. i had my car stopped mid way and called the nearest automotive place which happened to be this location. i had to wait for 2+ hours to get my car towed when it was just 4-5 miles away. then when i went next day they took 9 am to 3 pm to diagnose what's the problem. they charged me 157 approx for analysis when most other places offer free service. since my car was off i was helpless and they took really huge advantage of the situation. they gave me a est of 3000$ for fuel line change for my hybrid 2009 model to which i did not proceed with repairs thank god. they gave such lame reasons. 1. car did not start because gas indicator is showing half (wrongly) but the tank was empty. well it was just a week i top up the gass and hardlu driven 50-60 miles. when i saw the same day it was showing half tank gas. but when they handed me car it empty with 10$ gas what filled upon conversation said it needed to start the car. reason - the gas filter is stuck and gas is burning mid way before reaching engine - which clearly a filter change could fix it but they suggested whole part to replace for 3000$. not only that whatever images they gave in report was not the reason behind why my car stopped running. 2. while for the car to start they re-charged the battery, if the car could run with battery being charged what is the gas and egine story ?? all your reports show no real reason for my car engine being stopped. no actual machine indicator images in the report.just manually typed every single thing like novel. 3. now, the abs indicator and tire air indicators are showing on the screen which is flase alram. - nowhere related to why my car stopped running again. i cannot even claim refund for this because i'm sure this how you run a business by scamming innocents. i cruse your business go under loss.

    Kwik Kar Oil Change & Auto Car

    Kwik Kar Oil Change & Auto Car

    (5 reviews)

    It's "Vehicle Registration" time! I popped in hoping for a…read more"KWIK" vehicle inspection, and that's precisely what I got... with a little extra! I was warmly greeted by Zach and spoken to very kindly. I asked about a vehicle inspection, and he said they could get me right in. I waited for him to finish his last transaction and ask for my name. I was surprised when he called me by name; I had not even given him the information. Then I realized he had entered my plate information into the system, and there it was! My husband had taken the vehicle there before, so that was a pleasant surprise! Jayme was the tech; she explained the inspection outcome and told me of a necessary service (brake fluid flush) but not required. She wasn't pushy but confident; she even offered to show me the issue. How refreshing! When checking out, Nick was the guy on deck and was also kind! I had a few questions about their different services, and they were all very knowledgeable and answered them without hesitation. They even told me about a coupon for a future service; I appreciated that! I inquired about a Brake fluid flush, oil change, and other preventative services. I was surprised there were no "Preventative Maintenance" service bundles! These days, it's hard to find the time to take our vehicles in for an oil change, let alone for a service check-up, but when I do, I want to get it all done at once; having a "service bundle" package would save me time AND money, and would be worth a little extra time... and not the extra trip! It's a Customer Service opportunity... at your fingertips! Thank you for the outstanding customer service; it was a GREAT experience! See y'all soon... Maybe there will be a "Service Bundle." I didn't take any pictures, maybe next time!

    When I walked in, both of the staff were very friendly and accommodating. They were very upfront…read moreand helpful about what needed to be done on my vehicle and use the vehicle specs for that model as a guide to what needed to be done. I will continue to take my vehicle here for an oil change. Thanks guys!

    Take 5 Oil Change

    Take 5 Oil Change

    (32 reviews)

    came back to this place after some time not using them because I didn't like the previous group of…read moreguys working there, They must have new people, every technician today Nov 15, 25 were very professional, cordial, friendly, and respectful, this is a good bunch of guys, hope it stays that way, They were doing everything by the book, service was excellent, I will be coming back again next time, I would recommended this shop.

    This was the worst experience. I would have given zero stars if possible! The main guy (young man,…read moreCaucasian, strawberry blond with big blue eyes) was EXTREMELY RUDE to me. I pulled in and asked for an oil change and an inspection because I need to renew registration. I then said hold off on the inspection because I just got it done last year and I know you can renew online with an inspection that is only one year old. He proceeded to say to me "When was the last time you got your car registered because they won't do it without an inspection because they only last 90 days". I just said I don't think that's correct but go ahead and do it. Then comes the outragious prices...I said wow thats quite expensive then the kid I am talking about says in a smart ass tone "have you had your oil changed lately because these are the prices we have had" I responded that I had it changed regularly at Lavon Tire (BEST place ever worth the drive and I will only go there from now on)...I told him that their prices are a fraction of what this place charges and he got offended and started arguing with me about the prices. Finally I just said could you change the oil and stop? I was so irritated with him at this time I wanted to just leave. I hope the owner sees this because I assure you your business is NOT doing well with people like that working for you. I will tell everyone I know to avoid this location completely. Manage your business and fire your little asshole employee.

    Firestone Complete Auto Care - autorepair - Updated May 2026

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