Customer service is horrible. I literally walked in and saw the guy staring at the phone while I'm…read morecalling. 0/10 don't recommend.

I arrived 25 minutes early. The tech said they'd start soon, should be less than an hour…read more 70 minutes later I asked how it was going. They said 'a few more minutes" then... "Mr? It may be a bit longer... they put the wrong tires on your car." 30 minutes of watching them swap & balance the new-new tires. Got text that the car was ready. Watched them drive it out of the bay Went to front. "Oh. The alignment hasn't been done. The tire techs can't report on the alignment, so it just shows done when the tires have been put back on." Still waiting, two hours so far, for a 45 minute task. I recommend you take your car to a competent, knowledgeable, coherent team, not here. To the mgt: the link you provided did not work in any browser

Called for a quote on tires, alignment and full brake service. They gave me a "rough estimate"…read more(understandable without actually knowing the brake conditions). Made an appointment and dropped off truck first thing. They called before lunch to advise what needed to be done to the brakes after they inspected them and to verify my intentions. Called back around 2pm to advise truck was ready. Cost was about $250 LESS than quoted. Excellent service, price and timeliness. Staff was friendly and helpful. This was also the day before July 4th holiday. I will certainly be back.

I stopped by wheel country tire today as a first time customer because I had a nail in my tire and…read moreI figured it needed to be patched before going on vacation. I would have taken my truck to the local GMC dealership I bought my truck from and where I have been a loyal customer for 20 years but I am tired of having to haggle just to feel like I am supposed to be grateful for the discount they give me when the out the door price is 2 to 3 times more than I can get repairs done elsewhere by an equally qualified mechanic. The Wheel Country technician diagnosed the problem in the rain, removed the nail in the rain, and when I asked what I owe, he said don't worry about it, have a nice day! This outfit definitely makes my short list for future service!

I called Brad for my 1994 Ford, he stayed on the phone with me and listened to what I already…read morechanged on this truck and gave me a couple of options to try next. I have never met this mechanic, but he took the time to help a stranger and asked for nothing, that is rare these days.

Brad's shop was friendly on the phone and let me drop in immediately to get my popped tire fixed. I…read morewas in and out in under 30 min. Veey nice, friendly, local place! Will use again.

Needed struts and knew I'd be in Florence for a conference so decided to take my SUV to the…read moredealership while I was attending the conference. Although the service was very slow, I'm grateful it was completed before I traveled back home. Amy was great in the service side of the dealership.

Driving from Washington DC to Orlando when an engine warning light came on. Called ahead to VW of…read moreFlorence and they took us without an appointment just before closing, quickly diagnosed the issue (fortunately not serious) and let us know we were safe to finish our trip. They even put a note into their system so that our service at home will know what needs to be fixed. Very nice and professional people; I highly recommend them.

I stopped in for a quick oil change on our way to destination. Fast service and friendly staff…read more Lots of attention to details. Price was vey competitive

I needed a quick tune up and oil change. They got me in quick and fixed my wipers which were way…read moreover due. I left satisfied. Kimberly is super helpful too. Ask for her. They all work super hard.

I absolutely cannot say enough good things about Ward's. They are as honest and reliable as you can…read moreever find. They always call me before they do the work to tell me exactly what they want to do and why, what it will cost, and how long it will take. They are usually right on the dot and sometimes they come in lower or fix it faster than they expect. One time, just as my daughter was going out of town, the alternator on our van went out. Wards immediately fit her in and fixed the alternator so she wouldn't miss her trip.

Visiting from NYC and unfortunately on my way to SC, my a/c went out on me (one of the hottest days…read morein Virginia while sitting in traffic with my dog in tow). So needless to say not only was it going to be a long rest of the ride, but I was going to have an expected repair. My grandfather raved about Wards because he has had work on done on his car and took me there the next day after my arrival and from the pleasant hospitality from Danielle down to the excellent quality of repair, I was not disappointed. I took my car on a Thursday morning and they let me know they were closed Friday but the car would be ready Monday. And Wards fulfilled that guarantee. I never want anyone to go thru having there a/c conk out on them during the hot summer months but if you do and are in the Hartsville/Darlington/Florence area, please take your car to Wards!!!! Great job guys.....and my a/c is ICE COLD!!!!