The customer service I received from Damian was outstanding. He was patient, respectful, and made sure my questions were answered. He explained everything in a way that was easy to understand and never made me feel rushed. Firestone is fortunate to have someone who treats customers this well. read more

I had the best service at this location, while getting my tires rotated. i highly recommend!

I came in after my car had to be jump started. They ran a few tests and replaced my battery. Altogether it was $337, which is good for the type of battery I got. As a single woman, it can be intimidating getting any car work done, but they were friendly and explained the charges. I didn't feel like I was being ripped off or talked into several other things-- such a blessing. Chico, the manager, was great! Will come again the next time I need car help. read more

Scammers. They claim to do free tire repair if you get a nail in the tire, but when it's time to repair the tire - they claim "it's too close to the sidewall" The nail was close to dead center of tire. They will do anything to up-charge you at this location. beware read more

stay away from this place if you want your car safe they don't have good social service and car service they act like they've still in school read more

Customer service is impeccable. Chico deserves a promotion as well as experienced and efficient help (mechanics) with the location's staffing. read more

Fantastic service. Jake was immensely helpful. I went back to this location, even though there are far closer places to buy a battery. I will definitely return here. read more

Worst place ever. I have been taking numerous cars here for over 30 years. Finally had it. Went in for inspection and tires. Clerks treated me like an idiot. They were rude and condescending. Never again!. Avoid this overpriced rude location!! read more

Service manager was very nice and helpful! Got me in and out. Helping everyone with a quick response. Coming back just for him as the whole team was great! read more

Amazing customer service. Chico was great at explaining everything and getting me the best deal, and Sasha was not afraid to communicate any addition issues found with my vehicle. I will be coming here, again. read more

Very helpful and informative staff. Thomas helped me and allowed to keep my car overnight as I couldn't make it back on time due to work. Friendly staff and acknowledged while waiting. Didn't have my credit card on me and we figured it out while there. Tire got replaced in a timely manner. read more

Customer service? On point! I came in with a light on my dash & they explained to me all of my options. I love how honest they were. Unfortunately they were unable to fix my issue but they told me my dealership could, I ended up getting my state inspection instead & I'm a happy girl. Thank you for your great communication skills, patience & honesty. I wish all mechanic shops were like you. I usually hate going to get things done to my car but I will be returning now due to the comfort level I experienced. I was also in and out in under an hour - that's always a plus. Xo. read more

I made an online appointment around 2pm for on 8/27/2022 for an alignment for my car at 6pm and got a confirmation email and I figure everything was good since their online hours were from 7am-7pm. I got there 3mins before 5pm (1hr early from my appointment) and the front desk worker said to me "sorry we are closing early at 5pm due to short staffing" I confirmed to him that I had an online appointment that he should take in consideration and he replied "sorry that's a whole different situation, I can't control what happens with an online appointments and we cannot service your car today" I was extremely upset and I was hoping he will at least say "I can schedule you for tomorrow if You like" but NO he didn't even bother and just let me go. POOR customer service and it's so upsetting getting this type of treatment whenever I have been doing business with firestone for almost 1yr. This location I do not recommend. read more

If I could give this place 10 stars I would, the staff is so amazing and attentive. Chico is one of the best mechanics I've found in the DFW area he treats this fire stone like it's his home and he treats his crew like their family he was very funny and very nice he will always give you the best recommendation he'll give you good great and the best not just the cheapest thing and if you buy him an Horchata he'll be even nicer. read more

Firestone Complete Auto Care - Auto Repair Near Me - Carrollton, Texas

Three trips. Over $2900 spent. Problem still exists. Can't get straight answers to direct questions on what services were done or what needs to be done. I see this location as only a service station; i.e., "I want 'this' done" and they execute. Technician should have spent the appropriate time diagnosing the true root cause of my issue and I could have spent much less than this! Was told I would receive a call from a district or regional manager in two days. It has been three days and no call. Saga continues... read more

We had a nail in our tire while traveling and booked an online appointment at 1:40 for 5:00. The website indicated closing was at 8:00. Showed up at 4:57 for our appointment and they are closing at 5:00 because they are short staffed. No response via email or phone from Firestone. How difficult is it to be responsive to your online system? How difficult is it to update your website? Why have systems of convenience if you are not attentive to it? Disable it and encourage customers to call. A piece of paper on the door does not help customers in a timely or responsive manner. read more

My car, Simone, (what, you don't name yours?) is 4th on my list of things/people I'd take a bullet for. So when her brakes started squeaking because someone drives her like a 16 year old speedracer, I took her in to Gene at Firestone. I have a lifetime alignment deal with these guys, which I HIGHLY recommend. Its the most intelligent thing I've done in a while (not saying much). $150 gets you alignments for the life of your vehicle, and since Simone is a Toyota and Firestone isn't going anywhere, that means a decade plus of no-cost alignments (normally $50-60 a pop). Anyhoo, they changed my cabin filter, wiper blades, front brake pads, oil, cleaned and adjusted my rear breaks, and aligned her in a matter of hours on a Saturday. Plus, they fixed a dent in my plastic bitty bumper and reattached it (it was falling off ghetto-style) without being asked...for free. I heart these guys. They do great work at prices I don't pass out over. read more

My son took his work truck in for an oil change, checked in and waited 2 hours without getting his truck serviced. Several other people came in after him , got their oil changes and left. Finally, my son left, without getting the oil change or an explanation. When I called Firestone to ask what happened, someone named Thomas said they didn't know he was there/forgot about him, but that it was "ok." When I said no, it's not ok to "forget" about a customer for 2 hours, he got snippy and told me to call back and speak to a manager. Avoid this place like the plague. If you want a decent oil change and good customer service, go to Kwik Kar on Trinity Mills. read more

Drop was ok...guy was friendly. Dropped off with an appointment at 1 and didn't get the car back until 4. When I arrived to pickup my car I stepped inside where two guys were sitting behind the counter having a conversation about something they saw on tv. I wasn't acknowledged until they were done talking at which point they said I would still need to wait for someone else to help me. I sat there for five more minutes before asking if I could have my vehicle since I didn't have to pay. They said sure and just let me take the keys off the counter without verifying I was the owner. Needless to say, I won't be coming back. read more

I only went to this location for a vehicle inspection for my car and fiance's truck. Nothing else. Err... Well, they are busy(weekend)... the waiting area is very small.. smells like a auto shop... they ran out of diesel inspection stickers for my fiance's truck... but didn't know until they got to it (an hour of wasted wait)... BUT they did have a $10 off on my car's regular vehicle inspection making it $30. And although it failed (tires. ya ya) they were really nice. Explained that I had 15 days to bring it back and they wouldn't charge me to re-inspect it. Biggest issue I had was that they couldn't get Micheliin tires in for my car within that 15 day window. Went to discount who had them in stock. *Shrug* Win some, lose some. read more

Came in for Vehicle diagnostic code scan and after 7 minutes of waiting guy finally comes up front and says he doesn't have time to do it

I am in a rental and the tire is low so they told me to bring it here. 2 hours later I asked what the hold up was and they informed me they were all at lunch! The guy can't even tell me how long they will be at lunch so I'm stuck just sitting here. It would be nice to keep customers in the loop especially on minor things like this. So after everything was done.. the tire needing air needed up in an oil change and full inspection on my own time WOW!!! read more

Amazing customer and car service! I was hesitant, like all people, to try a new car service place, but I will be returning to this one in the future. Although the wait was long due to the number of cars there, the service my car received was great. The technician that worked on my car even came in to explain/answer all of the concerns I had that prompted me to bring my car in. I commend this shop for being very honest with what my car needed/didn't need. Car maintenance is pricey no matter where you go, but this shop made the process great. read more

UPDATE! I moved to Austin and got an oil change here. The new mechanic told me whoever changed my oil last almost destroyed the tank. He spent a good hour picking out metal shavings and I almost had to get the entire thing replaced. Guess who changed my oil last???? You got it, it was this place. I asked how that could happen and was told it happens when people rush through an oil change. Don't go here! read more

I went to this location for a state inspection. During the test they called and told me my engine light came on (odd). I needed a oxygen sender to pass plus the testing. $392. and still failed emissions. Was told to drive it to get all the senders working again. Keep failing after 9 trips plus 650 miles later. I called the DPS and was told they was giving me line of BS. Each car has drive cycle to resent all the codes. Once I did the test the car passed inspection. I would never go back. The DPS also told me they wanted the address and phone number due to this is not how this is done. Do not tell customer to keep driving car. IDIOTS read more

Took my 2008 Honda Fit in for a front end alignment yesterday, Adrian was able to get me in and did an excellent job in explaining the report and the results of the alignment. Couldn't be happier with the level of service and professionalism that was displayed. Well done, you'll be seeing me again! read more

Never had an issue when I go see Firestone. Even though half the stuff on vehicle is covered by warranty, they still recommend.

RIP OFF!!! DO NOT GO HERE!!!! Needed to get my front break pads and rotors replaced. First estimate they gave me was a reasonable price from what I thought (just over $500). They said they didn't have the parts and needed to call dealership to see if they had them. Then I get a "bad news" call saying that apparently my parts needed to be special ordered and the price jumped to $1900. I was in shock and disbelief so I decided to go to City Garage and guess what......paid less than $400!! DO NOT LET THEM SCAM YOU FOR MORE MONEY! read more

Avoid this location at any cost, drive extra miles and give your business to who will do you right to deserve it. This location is nothing but a joke, always handled by unrespectable non experienced blockheads. Conveniently close to my office, I thought I could trust them and I was proven wrong. They messed up my truck wheels alignment, I was forced to take a taxi home because the technician is not available to correct the issue. Lately I want for a new battery and check for specials on new tires, the goon behind the desk won't go out to verify the wheels size stating it's the customer's responsibility to do so. I should of learned my for my first stumble. There's lots of hardworking folks who will strive to earn your business. Spend your money where it's worth it. read more

Firestone Complete Auto Care - They messed up my truck wheels alignment, I was forced to take a taxi home because the technician is not available to correct the issue. - Auto Repair Near Me - Carrollton, Texas

I came in right before closing with a flat tire and a flat spare and in desperate need to get everything fixed in time for a road trip the next morning. I thought I would have to buy a new tire but they were able to patch the flat and add air to the spare and take care of everything for minimal cost. They even stayed until just past closing to take care of me and they were so helpful! Everyone working there was polite, kind and friendly! I had been there once previously for an inspection and again they were so courteous and helpful. I normally hate repair shops, but these guys are awesome...I will gladly bring my car back in the future! read more

My sister and I were in town for less than 48 hours to attend our brother's wedding. We spent half of our Saturday dealing with a flat tire on our rental car. Local Enterprises had already closed, AAA took 1 1/2 hrs to get to us, and we were racing against the clock to get to the wedding in Aubrey, TX. I called 3 different Firestones and asked if they could help us "get to the church on time." This is the one location that answered our prayers and changed our frustrating experience into a fun adventure. The friendly, understanding, Super Hero staff at Firestone was awaiting our arrival and had us in and out with a brand new tire within 7 minutes. We couldn't have made it without your help. Thank you from the sisters from California! read more

I came here and had the best experience. Adrian completely took care of ALL of my needs. And if I ever have any issues he ALWAYS sees that I am taken care of. read more