Very disappointed with the experience at this particular branch, which was unfortunate, as I've had great service at other FIrestone Auto Care branches in the past. My husband brought my car in on a Friday morning to have my tires checked (low pressure light kept coming on & off, after repeatedly filling tires with air - seemed to be an issue with rear passenger side tire, which was even pointed out to the service technician). After waiting 45 minutes, he was asked to make an appointment for 2pm and bring car back then. He did this and returned at 2pm, only to be told it would be another hour wait. Finally, the car was taken in for a look. Service tech returned shortly and declared "great news, no issues with the tires, it must be the low pressure indicator that's the problem". No charge, which seemed great at the time. An appointment was made to return a week later to run a diagnostic test on the indicator, which again, we were told was the issue (tires were fine!). My car sat in the driveway all weekend, until I had to drive it 50+ miles to work the following Monday. At the end of a long work day, I returned to my car in the dark parking lot (in the pouring rain) to find my rear passenger tire flat. The tire we asked them to check specifically and was assured it was fine, no leak, no issue. Thank goodness for the savior that AAA sent to help me...he pulled off the tire, inspected it with a flashlight (did I mention it was dark and raining?) and immediately found the culprit (a nail in my tire, which had probably been there for a LONG time). He pulled out the nail, patched my tire, filled it will air, put it back on and I was on my way. MIRACULOUSLY my low tire pressure light has not come back on since and the tire has not lost any air. Hmmm...thanks for nothing Firestone. Needless to say, I'll be avoiding this branch in the future... :( read more