Been coming here with all my cars for several years now, and always a great and consistent experience. My advice would be to make your appointment early, that's been my MO to make sure I don't wait as long. They get busy! But they do good work and are reasonable as well. We usually get oil changes here and sometimes a tire rotation. read more

Made an appointment. Took 4 hours lmfao. Alignment, rotation, and oil change. Honestly complete waste of time to come here. read more

I called half an hour before closing to ask if they accepted walk-ins for a tire patch, and the guy on the phone gladly told me yes & to come in. However, when I arrived, one of the employees was a complete asshole. He had a terrible attitude and showed absolutely no consideration for my situation. My car had a flat tire, and I had to put air in it just to make it to the shop. Instead of showing some understanding, they told me to come back another time. What if I couldn't even make it back? I specifically called ahead to make sure they could help me before making the trip. If you were unable to help me that close to closing time, you should have told me that over the phone instead of telling me to come in. The lack of professionalism, customer service, and basic courtesy was extremely disappointing. A little communication and compassion would have gone a long way. I will not be returning. read more

Absolutely horrible, don't even bother coming here! came in for a brake light replacement and oil change and check up. They changed the blinker light and didn't even put air in my tires or top off my fluid. I will be going elsewhere from now on. They will never get my business again. truthful and honest review. read more

Firestone mechanic guy hit my vehicle I pick up an estimate from local body shop. They said carfax value less than repair fee, they offer $500 for $3600 damage. Its not fair. I will never use Firestone. Never Ever...!! read more

Firestone Complete Auto Care - Lift Gate Damage. Body shop inspected lift gate must be replaced. Damage $3600 - Tires Near Me - Boynton Beach, Florida

I had a disappointing experience at this Firestone location today. I arrived early for an 11:30 a.m. tire alignment. After waiting about 30 minutes, I checked with the front desk to ensure everything was on track. One staff member asked if I'd spoken to someone else and told me to just talk to them again, rather than directly helping me. After following that instruction, I was told my appointment should be fine. However, by 12:45, after still not being seen, I had to leave. It turns out my appointment had never been properly printed/processed, and I'd been waiting for nothing. No one apologized or took responsibility. I can't recommend this location due to the lack of basic customer service accountability. read more

Love! Love! Love! I've been going to Firestone for my vehicle repairs for a long time. This particular location has customer service above the average Firestone. Also, they had my particular tire in stock & I was out in less than 30 minutes. Results may vary! read more

Had a good experience. Needed a new battery. Firestone was one of only a few repair shops open on a Sunday morning. They invited me in before opening time, took my information and 20 mins later I had my new battery installed and was on my way. Price was better than expected. I would definitely go again. read more

I went in to add air to my tires and found that I had a nail Norman and his crew gave me fast and efficient service boynton Firestone will always be my auto store thanks for always having great customer service read more

One of the tires on my new vehicle came without the tire pressure monitor installed. Due to its after market tires, a special tool is needed. The manufacturer has sent various tools, but nothing has worked. But not for lack of trying by the Firestone crew. They have patiently tried each new tool and never complained or told me they couldn't help. Arthur even made several phone calls to various tire dealers until he found a place that could help me! Kudos to the entire staff for their professionalism & helkpfullness! read more

Took my Lexus in for 2 new tires and an engine analysis. Even though some cery weird warning kights appreared after servicing, Norman Wright made everything all "Wright" and took very good acre of me. Thank you Norman and Jonathan. read more

Arrived at our appointment time at 2:00 p.m. Online I said we wanted just an oil change. I told the front desk person that I just wanted an oil change, nothing else, and I didn't want anything checked. I briefly left, returning at 2:30 and noticed my car in the service bay. At 3:00, the person called me up and said we needed a tire rotation and an air filter change. I told him we had just had that done at another place a few days earlier. At 3:30, I noticed our car was on the lift and the service person was just then draining the old oil out of the car! Finally, left at 4:00. Two hours for an oil change?! During the time, I saw them upselling numerous other customers on parts and services they probably didn't need. Avoid this place at all costs. read more

A few days ago I posted a negative review for this shop however since then the Service Manager, Annabel, reached out to me to ask me what happened. I explained how the person in the service department raised his voice at me and reprimanded me and humiliated me in front of everyone in the waiting room. The employee was very bitter, angry and defensive however I was the one who was wronged here. The manager was amazing and exceeded my expectations in making it right for me and I will be forever grateful! His compassion regained my faith in this shop and I will be a customer in the future. Thank you! read more

A good experience today and yes, today is Sunday. This Firestone is taking appointments and doing service work on a Sunday. My little road warrior has been making a grinding noise at stop signs so let's check it out. The garage opened earlier than 8am and then the service area opened on the dot with the service managers unlocking the door and starting immediately. The very professional service manager took my details, and let me know that I would be hearing from them soon. Social distancing is in place with masks required and waiting chairs well separated. They definitely need a plexiglass partition. I opted to leave the car rather than wait, telling Kelly that any time today would be fine. A couple of hours later, Kelly called to give me the damage. Yes, you need new brakes in the front and the also recommended some other service that was suggested. I took them up on some of it and gave approval. She discounted some of the work as a courtesy (it's always nice to be nice) and gave the "out the door" total. By early afternoon, I had an email and a voice mail that my car was ready. I returned, paid and was on my way. The price was exactly what Kelly quoted on the phone. The new brakes work great and I'm pleased. Five stars because there's not much that could have been improved short of doing the work for free. [Review 14556 overall, 54 of 2021, number 1185 in Florida.] read more

Firestone Complete Auto Care - Firestone in Boynton Beach - Tires Near Me - Boynton Beach, Florida

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I had them do an oil change and "complete vehicle inspection". The oil change appears to have been good but expensive, although it was full synthetic oil, which costs more. They told me the cost ahead of time, so I signed up for higher cost. But the inspection was a disappointment. It was basically paying them to try to sell me more services. They recommended 4 new tires (partly accurate, as the tires are old, but they will last for a few thousand miles more, IMHO). They claimed the brake fluid was low and should be exchanged - bad advice. First the fluid was right where the manufacturer recommends and, second, the fluid is almost new, as I replaced when I did the last brake job on the car. They claimed the oil was low which makes no sense because they just replaced it and it was on the mark. They suggested a coolant exchange, but the coolant is fine and clear, as it was replaced last year. They recommended a wheel alignment, but I don't see any evidence of asymmetrical tire wear - so maybe right and maybe unnecessary. read more

Came in for a free inspection using their online coupon. Luckily I had an appointment because there were many angry walk-in customers. As I was waiting for my car to be inspected (fortunately on the spot) another worker inside was upselling customers like crazy. BE CAREFUL. They are some scammers. So many unnecessary fees and add-ons. Regarding tires, they may be great quality but not for over 1k for all four tires. Do your research. Their price match is BS as well. I went to boynton location but every other car dealership like good year, easy pay tire store, and jiffy lube really want your money more than to help you. Best tips: make an appointment, drop car off as early as possible, be patient, say no to ask many things as you can. Expect a higher price than you desire. Recommended stores that are more genuine: Tune rite auto, Eric's wrench, moores, Neal's. Good luck. read more

Took my car to this location to have a tire plugged due to a nail in the back passenger tire, was charged for the repair $31. Got the car home and they did not plug the tire and the nail is still there......Seems like the salesperson was upset that I did not buy four new tires as suggested,,,,so they basically stole from me. Very disappointed and wont waste my time going back. I am going to Costco. read more

Update 4/14/22 - I was told I would get a call within 48 hours to rectify the situation. 120 hours later, no call. Update - The app doesn't have the receipt either. So not only does the salesman lie, theCS lies too. I was told service would take 2 hours. I was there for 5 hours & no updates were given. If I didn't inquire how much longer, I would still be there! As soon as I inquired they gave it to me so either work was not done or it was done & they were not planning on telling me. They said receipt would be emailed to me but I never received a receipt. So I have no way of knowing what was done. Their customer service is worse than their shop. The salesman lied to me when I asked for a receipt & customer service is not willing to rectify their lying staffs lies. I don't have time to drive back to location for the receipt. Shameful ! read more

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This place is a scam has cost me thousands of unnecessary dollars on repairs I didn't need for my car. Now I know why they have 2 stars out of 5, should have looked at that beforehand. Please trust me and go somewhere else. read more

Over Promise and under delivered - if you want to waste your time ? Come here I have gone to this firestone before and service has been mediocre and longwinded. However at least they did these they said, I even signed up for the credit card and loyalty program as it's close to my house. Today I called to see if they had time for a simple Tire change. I spoke to Kieth and he said come over and drop the car we will have it done by 5:30 Pm. I dropped the car at 2:30 and did not hear back until 630 that my car would not be done. Not only that, they couldn't get it done the next day....it's a tire ! ! Then when I said I couldn't wait bc I had work the forman wrote VOID - Customer couldn't wait. I said- I waited and waited 1.5 hours past the time that you all said it would be done. He was frankly exhausted. This location is run down and in need of more help. read more

Firestone Complete Auto Care - Promised delivery 5:30 pm - Tires Near Me - Boynton Beach, Florida

My name is Eric. I live in Boynton Beach Florida. I have been a Firestone credit card holder for almost two years. By choice, I have Firestone tires on all of my daily used vehicles (The Indy 500 is a great high performance tire). I just got back from my scheduled visit to get the tires balanced and a wheel alignment (purchased the unlimited plan). 9780 S. Military Trail, Boynton Beach FL. I have always had minor issues with the mechanics (at this shop and other firestones) that just simply do not know how to do the most basic things, like torque a wheel correctly or in my case not torquing them at all. I watched as the mechanic Hammered my lug bolts in with an impact gun at 120 to over 140 ft. lbs.! (confirmed by the service manager) The correct torque for my car is 104 ft. lbs. This is dangerously tighter that it should be. When I confronted the service manager, Taylor about the torque issue, he responded that "we always torque the wheels". He sent the same mechanic back to my car to correct the problem. Listen closely... I watched as he put the torque wrench on the bolt and and listened for the click. (the click means that you have reached the correct torque. The mechanic then says that "its torqued"! What he doesn't understand is that you need to loosen the bolt first in order to tighten it to get an accurate and correct torque. Understanding that, my wheels are still over torque way too much and the mechanic has no idea what I'm talking about, I went back the service manager, Taylor. THIS IS BASIC CAR MECHANIC 101 STUFF FOLKS. I also noticed that he chipped and scratched my wheels by carelessly knocking the socket into the place where the bolts go. ( I counted about nine new chips). Taylor did confirmed these fresh chips when I showed them to him. When entering the car, my driver's seat had a big grease circle. I called the manager over and he tried to get it all clean but it was still easily seen. The Manager volunteered to re-torque the wheels properly himself. He drove to the back and began attempt to loosen the bolts. He struggled greatly trying to loosen the over tightened bolts. He needed to switch his impact gun with a more powerful one because they were so tight. We both confirmed that they were originally over-torqued by at-least 120 to 140+ ft. lbs. *TORQUED THIS TIGHT CAN PERMININTELY DAMAGE YOUR WHEELS FOLKS"! FROM WHAT I HAVE WITNESSED MANY TIMES, THESE MECHINICS ARE NOT TRAINED IN BASIC STUFF LIKE THIS. I WOULD HAVE TO ASSUME THAT MOST OF THEIR JOB CONSISTS OF TAKING OFF AND PUTTING ON WHEELS (OVER AND OVER AGAIN). WHY DON'T THEY KNOW HOW TO DO THIS?!? ITS BASIC CAR MECHANICS. Please don't let my anger be misunderstood. They do have a very small amount of mechanics that know what they are doing. The bad ones know who they are. In Conclusion, MOST OF THEM ARE NOT TRAINED PROPERLY AND/OR THEY SIMPLY DON'T CARE! Now I have a $120,000.00 car with chipped and scratched wheels and a big round grease ring on my front seat. They gave me a full refund in cash. I PAID WITH MY FIRESTONE CARD. Why wouldn't you refund me in the same way I paid you with my Firestone card (that you have on file)? Honestly, a refund is not enough for all of the damage and aggravation that you caused me. "Now I have to go after them to fix my wheels and interior". CUSTOMERS GO ELSE WARE!!! read more

My name is Eric. I have been a Firestone credit card holder for almost two years. By choice, I have Firestone tires on all of my daily used vehicles (The Indy 500 is a great high performance tire). I just got back from my scheduled visit to get the tires balanced and a wheel alignment (purchased the unlimited plan). I have always had minor issues with the mechanics (at this this shop and other firestones) that just simply do not know how to the most basic things like torque a wheel correctly or in my case not torqueing them at all. I watched as my lug bolts were hammered in with impact gun at over 120 to over 140 ft. lbs.! (The correct torque for my car is 104 ft. lbs.) This is dangerously tighter that it should be. When I confronted the service manager, Taylor about the issue, he responded that "we always torque the wheels". He sent the same mechanic back to my car to correct the problem. I watched as he put the torque wrench on the bolt and and listened for the click. (the click means that you have reached the correct torque. The mechanic then says that "its torqued". What he doesn't understand is that you need to loosen the bolt in order to get an accurate and correct torque. Understanding that, my wheels are still over torqued and the mechanic has no idea what I'm talking about. THIS IS BASIC CAR MECHANIC 101 STUFF FOLKS. I also noticed that he chipped and scratched my wheels by carelessly knocking the socket into the place where the bolts go. ( I counted about nine new chips). Taylor confirmed these chips as well. When entering the car, my drivers seat had a big grease circle. I called the manager over and he tried to get it all clean but it was still easily seen. The Manager volunteered to re-torque the wheels properly himself. He drove to the back and began attempt to loosen the bolts. He struggled greatly trying to loosen the overtightened bolts. He needed to switch his impact gun with a more powerful one because they were so tight. We both confirmed that they were originally over-torqued over 120 to 140+ ft. lbs. *TORQUED THIS TIGHT WILL DAMAGE YOUR WHEELS FOLKS! FROM WHAT I HAVE WITNESSED MANY TIMES, THESE MECHINICS ARE NOT TRAINED IN BASIC STUFF LIKE THIS. I WOULD HAVE TO ASSUME THAT MOST OF THEIR JOB CONSISTS OF TAKING OFF AND PUTTING ON WHEELS (OVER AND OVER AGAIN). WHY DON'T THEY KNOW HOW TO DO THIS. ITS BASIC CAR MECHANICS 101. MY CONCLUSION: THEY ARE NOT TRAINED PROPERLY AND THEY SIMPLY DON'T CARE! Now I have a $120,000.00 car with chipped and scratched wheels and a big round grease ring on my front seat. They gave me a full refund. Now I have to go after them to fix my wheels. CUSTOMERS BEWARE!!! read more

I had a slow leak-driver side rear tire. skinny nail caused the leak. I went to the Firestone on Atlantic and was told it would cost $35, but there was a 2 hour wait (which was too long). I then drive to the Firestone at 9780 Old Boynton Beach rd. I was told that the tire COULDN'T BE REPAIRED based on the location in the nail. (that was bs). He tried to sell me a new tire! Btw the tire was less than a year old! I told him that the other Firestone location said they could plug it...NO PROBLEM! I left! I then drove to an auto repair shop in Lake Wort. They fixed the leak in 5 minutes (for $20) didn't even have to take the tire off the car! STAY AWAY FROM THE CROOKS AT THE FIRESTONE ON OLD BOYNTON BEACH RD. read more

I made an appointment to get my tire looked at since I had a slow leak. When I arrived they were very busy. My car was taken in and the nasty service man asked if i had to tool to unlock my tire. I said no, It's in the car. He said it wasn't and he wouldn't be able to get the tire off. The first time I came here last year I purchased a new tire so they were the last people to use the tool. He kept talking to me like I was an idiot. He said the technician should have gave you tool back. I said I've never seen it or used it. I asked to be checked out. He said I was all set. He never offered to put air in my tires or anything. When I got to my car the plastic and paper was still in the car, paperwork attached to my window. No one every came over to assist me. I had to check myself out. No way I will be back. The customer service is awful. read more

The staff here are very friendly and professional. They took my vehicle without an appointment as I only needed an oil change. The service was completed in a timely manner and I was on my way. If there was any drawback to the experience was they really pushed to try and get me to sign up for a Firestone Credit Card. All in all though, it was a good experience. read more

Made appt for 4 new tires, oil change, alignment. Promised to be finished by a certain time. Only part of work was completed at scheduled pick up time. Took 30 additional minutes for manager to find paperwork and told me alignment wasn't started. At one hour past my pick up time still waiting to check out. read more

I decided to come here for supposed to be a quick oil change instead of driving all the way down to JMLexus. What makes this a review a one star is that the technician cracked my oil housing cap which I understand that it happens. They ordered the oil housing cap from an Autozone nearby and waited for it to be delivered here at Firestone. 30 minutes later I had asked the guy at the desk to follow up, and hold and behold, the driver has not arrived to pick it up to deliver it. Firestone finally sent one of their workers to pick it up. The technician finally got to install it and I was on my way home after 3.5 hrs of being there. As soon as I got home, I opened the hood and I was shocked that the oil cap filter was not on and was sitting at the right side of the fuse panel box, oil all over inside the hood and now on my driveway. Very unacceptable. Instead of saving time, now I have to spend time cleaning under the hood and on my driveway for oil spillage. Beware for other people who goes here for oil change. Always check under the hood to make sure they put the oil cap back in place. read more

I was quoted a price on the phone. I set an appointment rearranged my schedule, drove to the shop, and waited in line. At check in they quoted me a 50% higher price. They didn't argue that the price was 50% higher, just played a routine about the new guy made a mistake. The word of this location can not be trusted. read more

Dead Battery. Jumped it. Drove to Firestone. Second in line to check in. Checked to make sure they gave me the right battery. Started working on my car in 15-20 mins. Cost about $200 for parts and labor. Someone else tried to do something illegal while I was waiting. They wanted to sell their car but the engine light was on. They wanted Firestone to turn it off. They were turned away and told that they don't do unscrupulous things like that. I was happy to hear that. I would go back if I ever had a car problem again. read more

horrible service they tried to sell me tires that were more expensive then on the website he was not trying to give me my key back after declining services multiple times this place is trash don't go here no wonder it's 2 stars read more

If I could sum up my feelings in one word its...disappointment. I've been coming to this Firestone location for over ten years. I recently came in for a coolant system check, and the recommended repairs I got added up to $1,300! This included a new water pump, new hoses, new thermostat. Now the water pump I know needed replacing, however the price I was being charged was $174.99! The part anywhere else goes for around $60. I know Firestone will mark up the price to make a profit but that's ridiculous! The labor costs were also crazy! $175 for hoses! $210 for water pump! $140 for the thermostat! None of these parts take that much time to install. The billable hours should've been around 2 hours! I ended up having my mechanic in Boca complete this repair and the total for water pump & thermostat ended up being around $450. They also determined that my radiator hoses were in great condition and didn't need replacing. read more

I brought my car for the appointment. The screw was in the tire between the first and second tread. In my opinion not part of the side wall. The service person told me I needed to buy a new tire. I found several service centers that would patch or plug the tire. The tire has been fine now for a week. Fair to say some service centers that sell,tires wouldn't recommend a patch or plug. Personally I have years of experience and success with the plug technique. Feeling very comfortable with the $10.70 solution. read more

I brought my truck in because I had to push my foot to the floor to break. Thinking it was something more involved, like the vacuum pump, I took it to Firestone. They gave me their 101 point inspection, or whatever it is. They said all was good, they couldn't find anything wrong. A few days later A squeak developed in my rear driver side. Thinking it was a bad bearing, (since they said my breaks were good), I bought the parts to make the repair.... To my surprise.. I had no rear breaks.... You can see the picture of the new pad (left) vs what I had (right). Thanks Firestone, To think you sent me on my way with my 5 and 7 year old telling me my breaks were all good. As Yelp says, Methinks not. read more

Firestone Complete Auto Care - Good pad (bottom)... bad pad (top) - Tires Near Me - Boynton Beach, Florida

I went to Firestone in boynton beach to get an oil change for a mid size SUV and they charged me $167.00. The dealership was charging $95.00. Even though the store manager called the dealership to verify the price he would still not price match. I am highly dissatisfied with this firestone and I would NOT recommend using them. read more

This Firestone location has FAR EXCEEDED my hopes and expectations on numerous visits because of its professionalism and fair pricing. On 6/30/2019, the store manager Rob Ashton went over and above, even showing me the hidden/secret release for my SUV's spare tire, which is suspended beneath the trunk. That will save future frustration! (My dealer SHOULD have shown me that trick!!!) Additionally, on other visits, David, Nick, and Raymond ALL provided me excellent customer service. And the pricing was incredibly fair, which just adds to integrity. I've already share my experiences with many others. read more

Brought my car in for oil change and they ended up using wrong size filter which created damage to my car. I had to bring the car to my mechanic who showed me the wrong filter that they used and it cost me lots of money and they wouldn't give me my money back or wouldn't do anything about it. No one shouldn't have to go through any this it could've got me in a terrible accident. I WOULD DEFINITELY NOT RECOMMEND THEM! THEY ARE TERRIBLE! read more

I arrived 30 minutes after other opened for an oil change and alignment and was told a "couple" of hours but actually end up waiting 6 and when saying something the staff snapped that I should've made an apt. read more

this is the worse place to go, super rude people I was without a tire on a trip from Orlando that Tha was the only place close by I get there a woman with two kids and the gentleman was very rude and refuse to help me please never give business to places like this read more

My daughter went in there for a plug for her tire and they tried to sell her almost $1,000.00 worth of crap. They proposed to exchange parts that were not even on the her vehicle. I would stay away from any national chains or even large privately owned shops, unless you know what you want and know what you don't need. Generally the employees have high incentives to run up the bill. read more

Brought my car in to get tire patched. Had a nail it it. They patched it in 45 minutes. Noticed they didn't put my cap back on, put a black one on. I asked where mine was and they said that was mine. All of mine have green on them because I have nitrogen in my tires. I knew it was there before I brought it because I looked at all my tires looking to see why my low tire indicator light was on. I was treated poorly! Basically called me a liar! read more