I had an appointment schedule for 8am....car didn't get touched until 8:45 and it's now 10:35 and it's still not done!!! I've been doing tire rotation and alignment with them for 10 years and this is how it is when you have an appointment!! Ridiculous!!! read more

Always AMAZING service!! I am frequent patron of Firestone in Aiea & they never disappoint. I just took my mom to get new tires there and she commented on how impressed she was as well! read more

Our work truck was having uneven wear on the front two tires and needed replacing. Prior to bringing our truck in, a coworker called to see if they had our required tire in stock, and they did; Costco did not have the tires we needed in stock and would have had to special order them. Our auto mechanic recommended that we mount the two new tires on the front, not the back of the truck. In order to do this, Firestone requires you to sign a waiver stating that you insist that the new tires be installed on the front, even though it is generally safer to mount new tires on the rear of the vehicle. One drawback of buying tires here is that they don't come with a Road Hazard Warranty, it is an extra cost. Other than that, they finished installing the tires in an hour. Thanks for the quick turnaround. read more

I initially would have agreed to all the 1-star ratings due to the horrible customer service and rudeness by their employee John but after completing the survey that Firestone emails you after a visit, I was surprised to get a call from Manager Luis who went above and beyond to make things right. He took such good care of me that I even brought my 2nd car for repairs. So if you're gonna come here, it's important to make an appointment and only deal with the new Manager Luis, and respond to the email surveys! I saw that John got a good Yelp rating just 2 days ago, so that tells you Manager Luis is handling any poor customer service issues on the spot. Take advantage of their lifetime brakes and lifetime alignment, especially if you're gonna keep your car for awhile. Receipts and quotes are all digital now via email. read more

I used Firestone to get my vehicle registered in Hawaii, which is quite the experience. I made an appointment both times and both visits were super easy. They were busy both times, but I was still in and out very quickly. The service technicians were very good at explaining everything to me. read more

I should've read the reviews before doing business with Firestone, but you'll see why if you read on. Disclaimer: I'm sitting here in the Firestone lounge and have time to kill as I write this review so feel free to skip to the end if you just want the summary. Long story short, it took almost 26 hours to get my truck back and all I needed was ONE tire changed due to a nail in the sidewall. I would've went to Costco but they didn't have the same tire I needed. Lex Brodie's doesn't sell Bridgestone tires. That led me to Firestone. Since I didn't want to drive a lot with a nail sticking out of my tire, I called the Aiea Firestone to ask if they had the tire in stock first. The person I spoke with asked me for specific tire information while he checked the computer so I believed him when he said they had it in stock and to come on down. I got there a little after 3 PM Saturday, and Erik was the customer service agent who helped me in person. He was really nice; he came out to my truck to check the tire damage and model. I showed him how the nail was sticking out from the sidewall surface of the tire that faces inward. He laid on the concrete to get a better look and asked me how my tire pressure was. I told him that it was fine, that my tire pressure light hadn't come on. He said, "Are you sure the nail punctured all the way through? Maybe it hasn't." Mind you, three other tire people had previously told me not to mess with the nail. But anyway, Erik went ahead and fiddled with the nail and all of a sudden I heard a psssssssssssss sound. He made the sound stop by shoving the nail back into my tire. Well now that's how you make a sale I guess because I really didn't want to drive my truck around anymore until I had a new tire on there! We went back inside the store and come to find out THEY DID NOT HAVE THE TIRE. Erik tried to sell me another tire that was cheaper but I hadn't even heard of the brand name before. Plus, the reason why I went to this Firestone in the first place because they said over the phone that they had the same tire! Anyway, Erik called other Firestone locations and the only one that confirmed they had it was Kaneohe. He asked me if I would like to drive over there and have them change my tire out in Kaneohe. I said no (because hello, you just released air out of my tire when you pulled the nail out)! So Erik said he could drive there, get the tire, drive back, and they could put the tire on for me at the Aiea location where I was at, all that day. Wow, that's what you call 5-star service I thought. So I gave the okay and was going to do some errands in the meantime. Not 15 minutes later, Erik called and said he miscommunicated about the timeframe and they wouldn't be able to finish my truck that day after all. But, he reassured me that he would personally pick up the tire first thing the next morning and get it onto my truck asap. Next day. Sundays they open from 9-5 but when I called at 9:45 a girl said they were leaving in about 30 mins to go pick up the tire. At 1:45, Erik called to say he picked up the tire and asked if I needed my truck back by a certain time. I know it must've been a hassle to get the tire so I just said no problem, that I needed it back that day for sure but time didn't matter. In my head though, I was thinking that my truck should've been first in line for maintenance since it was there since 3:30 PM the day before! I got no call after that, which made me nervous because it was already 4:30. My boyfriend drove me down there and I checked my truck first before going inside the store. MY TIRE WAS THE SAME ONE WITH THE NAIL INSIDE IT, just moved to a different parking spot. I mean, seriously? I went in to inquire and Erik said that my truck would be the next one pulled in to get worked on. My truck finally got done at 5:18 PM one day later. On the up-side, it was really nice that they tested my battery and topped off my power steering fluid after noticing that the cap was loose. I honestly feel bad for the customer service agents who have to keep apologizing to customers for the long wait; I know I wasn't the only one. Something needs to be done from an organizational standpoint, or Firestone is just shooting themselves in the foot. If you read that whole story, my guess is that you're killing time in the Firestone lounge, too. The 2-star rating is because of the multiple instances of miscommunication and the ridiculous wait. Here's the breakdown though: Friendliness of staff: 4 stars Communication: 2.5 stars Value: 3 stars Speed of service: 0 stars Quality of work: TBD but even if it's awesome I don't think I'll be back... read more

We had our 2011 Hyundai Sonata towed into here, two days ago. It would not turn over all the way when trying to start it, so we brought it in. They kept it overnight, and stated they were able to jump it and drive it into the store to park overnight. The next day, the mechanic had a toothache, so it sat there a whole day waiting to be diagnosed. The day after, we got a call to take it to the dealership instead. We got it there, and the ignition no longer works, and appears to be tampered with by a mechanic NOT wear and tear. They never conveyed this issue to us. The ignition worked when brought to firestone, but didn't when it left. We are being asked to pay $584 to fix this, before the initial problem can be fixed. read more

I was very happy with my experience there yesterday 2/9/18. I called because I was in desperate need of 4 tires. The gentleman I spoke with over the phone was very helpful. I brought my car in and he gave me an expected time, which was Spot on!! He was very friendly and explained things to me perfectly. I've been to mechanics that make you feel stupid for not knowing the basics of cars (which I dont) but I didn't feel pressured or dumb. My car is great and everything was painless and easy!!! I will be back again! MAHALO read more

I love Eric and want to have all his babies! Customer service was on point. Very friendly, honest, and incredibly helpful. Extremely knowledgeable of all the things. Very clean space. Learned a lot about the company and the philanthropy work that they do. Good job y'all read more

John answers the calls at this shop; professional, knowledgeable, full of aloha. You name it, I'm there for services, and tires. Front line states everything about a business, and how they view their customers; and how they treat their customers. One hello, can tell. read more

Terrible service. Came here around 10 am to get my tire fix. Told me they would need to put a new tire, which I was ok with it. Had some errands to do so I dropped off the tire and came back almost a couple hours later just to wait another hour for them to put the tire back on the car!!and why do you open the hood I just need the tire changed! 3 fucking hours to get my tire change!! People save your selves time and money and go somewhere else!!! read more

Been here since 1230 pm and I'm still here at 715 pm waiting for an oil change. Nobody has said a word to update me about my car. I understand that I'm a walk in but somebody also walked in to bring their car for an oil change after me and they left with their car done before me. Been a customer for 11 years and I can't believe this is the service I'm receiving read more

I brought my car in for an oil change and 4 new tires. I was greeted promptly and my car was the first appt of the day. The service advisor was very polite and explained everything in detail about choosing tires. I never felt pressured to buy anything more than what I chose. I got my car back within 2 hrs. Overall great experience! read more

Everyone I spoke/ dealt with was friendly and helpful. I didn't feel like the pushed additional services and the prices were fair. I had to buy a tire and the price was comparable to the mainland. read more

Not impressed at all. Did my safety check last week on Thursday, had to come back once I did my registration. Originally was told could just run the car in for that. So I did the next day. Was told they couldn't do it that way and they didn't have a tech in. So scheduled an appointment for 10:30 am today Saturday. Got there and was told it would be about an hour wait. What the hell is the point of having an appointment and being told it would be a quick in and out thing? Probably just going to pay to go somewhere else so I can finally get this done. Also drove all the way from wahiawa today for my supposed "appointment" since we live there and I only did the safety check here because I work near by. Will not ever be back and don't recommend anyone use them as they don't stick to their appointments!!! Very bad customer service. read more

RE: Your Zippy's Reviews (an e-mail sent to me) Why can't you just write a normal review? I'm getting sick of your narrative bsing and waste of life YouTube links. Stop trying to be funny and give me something useful. Please delete your account if you can't. Thanks _______________________________________ LOL, I know I started so nice and innocent. And because you're my favorite fan, I will. No YouTube, no links, no excessiveness, etc. Without further ado, this review is for OIL CHANGES AND TIRE purchases only. First, they always have free printable coupons availiable on their website and the membership discounts is as good as it gets. Second, I can't speak for everone, but the service I've had has been on time and done correctly. I've been going here for 3 three years, and my car will not die. Third, they have good tires with comprable prices to other places. Fourth, the lounge is spacious with air-condition, water dispenser, restroom, TV, and magazines. Finally, there's something about their location that I can't put my finger on that makes me come back. read more

I had three A/T tires installed by Firestone back in 2015. Come to find out it is not a part of their work to install a new valve stem when you get tires. Only reason I know this is I came home Sunday to a flat tire. So I pulled the tire off and took it to the shop. I got a call Monday morning, informing it was a bad stem. When asked if yhey changed it when they orginally did my tires, they said they don't do that. Well lesson learned. Anytime you get tires done (No matter where it is at) make sure the valve stem is changed. read more

Firestone was the first auto shop to have the product I needed, and they were also readily availabe to take me on the day I called. I was particularly upset because I was informed that the service would take 2 hours. Instead, it took 4 hours. I sat and waited across the street inside of Starbucks. A courtesy call would have been nice, to update me on the progress of the service. Instead, I had to walk back (through the rail construction) and realize my car was not yet finished. 4 hours is the longest I have ever waited for a car service to be completed. My new tires seem to be running fine thus far, but I do not have full confidence of it just yet. I'll give it a few weeks for an update. A day later, the shop called me to inform me that they had forgotten to put my wheel locks back inside of my car's trunk. At that point, I was upset and irritated. I live a few miles away in town, and that would require me to find another time to drive through traffic, simply due to lack of quality service. I mean, is it really that hard to do your job? I paid over a thousand dollars for Firestone to service and replace my tires, only to receive the lowest quality car service I have ever had in my life. I don't think I will return in the future for tire replacements, nor will I recommend this to others. Don't be like me, replace your tires as soon as possible and go to Costco! Otherwise, Firestone will have to be the only option. read more

2014 Honda civic oil change $74 premium oil. Tire ration $0. Firestone gives FREE rotation for firestone, Bridgestone and Prime well tires regardless of where bought from. Compared to Jiffy Lube $90 oil change plus tire rotation. No brained come here for better dealio plus $10 off coupon. read more

bad customer services now!!! for nothing you make appointments when they service non appointments first!!! i used to care for them but not no more im changing to flagship they have awsome and friendly customer sevices!!!! they have great caring communication with customers!!! and that prick at the front desk today who was complaining about if he should have the last sprinkle doughnut or not , you shouldn't be working there, you have shitty customer service!!!! and you knew i was outside in the hot f n sun waiting paitienly for an hour and my truck was still in the parking lot!!! while u were servicing other peoples ,asshole and u have the nerve to tell me i can take my truck somewhere else jerk!!!! you dont deserve no stars!!!! read more

So first of all I love Firestone never had a problem with them but this location... Rude employees.. Ridiculous wait time & I caught one of the employees talking about me under her breathe. I heard it and asked her was she talking to me and she replied yes like she didn't care that I heard.. So I left right after that. Got no service done but never returning to this location again.. Go to the other one by the Mazda dealership. They were great read more

This is a great place for anything to do with your car. The service is excellent and the technicians totally know their stuff. They keep a very clean work space and the wait lobby is clean as well. I always appreciate when they recommend a cheaper service then what I am asking for. For instance, today I wanted just a tire rotation, $20 bucks, and the guy recommends going with the full auto check that includes the tire rotation, $9.99. Obviously you are going to get subjected to upgrades and offers but the bottom line I paid $10 bucks for the rotation. There were a couple of things as well that did need attention. The place is easily accessible coming east on Kamehameha but you need to loop around if you are going west. Still close enough to Aiea shopping center and across the street from the mall if you need to wait awhile. read more

I had both my husbands and my car set up to get a safety inspection done here. After waiting an hour, they told us that my husbands car did not pass the inspection because of his tints. (which are not dark AT ALL) Funny thing is, this was the second inspection his car has had since we moved to Hawaii. The first one he passed with no issues at all, we just passed the 30 days it was good for and had to redo it. So somehow, there was now an issue with tints that there wasn't before, and they still charged us the full $20. What a waste of time and money. Lets just say, I didn't bother getting my car inspected there. We left and took it to another shop 20 minutes away who passed both of our cars without any problems and it only took 30 minutes for BOTH. I don't think I'll waste my time here anymore. read more

I was never given a call back from the district manager. They didn't care. I just go to the one on Schofield now since I have a bit more "protection" from local scammers there. read more

Don't go to Firestone for your safety check. I went to Firestone to get my safety done. They told me my car did not pass due to my HID, windshield wipers needed to be changed and my tint was bubbling on the back window. I changed all the items that were told to me and went back to get my safety done again. Since I changed everything according to what was told to me you would think my car would pass safety inspection. No I was wrong. Now I am told my safety didn't pass AGAIN this time due to my turn signal reflector not amber. Why was this not told to me the first time? I could have fixed it before. Now I have to go back one more time. If I could select zero stars I would put zero stars. read more

Very Professional and Courteous Team ! This team is the best Firestone on Oahu. They perform routine maintenance on my car and periodic repairs - - never had a problem. Done right the first time, every time. I drive all the way from Ewa Beach because I like them so much. Mahalo to Firestone Team - -You rock it. read more

I'm a slacker and my oil change was literally 4 months overdue... 7 months since my last service... YIKES! Every light was flashing on my dashboard so I couldn't delay any more. Dropped the car off for an oil change this past Sunday at about noon totally prepared for a wait since I didn't have an appointment. The nice young man at the counter welcomed me with a smile. I've never been disappointed with the service I get at the counter there. After being told that my car world be done at 4, I selected which oil change I wanted, handed my keys over to the nice young man and walked an intense 5 miles to Monterey Bay Canners in the sweltering heat to watch football. Okay, so it was probably not even a mile and the weather was perfect... but I'm fat and it felt like 5 miles by the time I sat down in the bar to watch the games :) About an hour later, I could see from Monterey that my car was still parked in the stall immediately in front of the door so knew they hadn't started on my car. I called and asked them to change my oil change from the high mileage to the standard service. I was told they'd already started on my car. With a smile I'm sure they could feel on the other end of the line, I corrected him and said I know they haven't because I can see my car from the window of Monterey. He politely chuckled and said "Oh yeah". I thanked him kindly and hung up. After the last game was over, I went to do some shopping and kill time. Other Yelpers, have had issues with waiting much longer than the quoted time so I was anticipating the same. At 3:45 I called and checked on the status of my car. I was told she was done and ready for me. My response, literally, "Don't lie to me. I'm walking over from the mall and if I get there and she's not ready I'm going to be very upset,." Of course, again speaking with a smile the could feel on the other end of the line. He laughed and promised my car would be ready when I got there. True to his word, she was waiting for me. We went over what they did. When I dropped her off, I specifically asked for them to check my brake fluid because my light was on and I knew for a fact it was extremely low. I inquired, he checked the sheet, nope, no top off done. He walked out to ask the tech. I could see them through the glass and hear the tech say he checked and it wasn't needed. He said the light was on and I should get my brakes checked. The boy came back in, and conveyed the message to me. With a sweet, pretty girl smile and a stern mommy voice, I corrected him and asked him to check again. Sure enough, the nice young man personally checked and filled the brake fluid using an entire bottle. I've mastered the pretty girl smile with a stern mommy voice and generally get what I need to get taken care of without any drama. Unlike other Yelpers, I'm satisfied with my experience and will return again. That young man really made the difference... shit could have gone from 0 to 100 real quick of he wasn't so awesome :) read more

Don't even bother. If there's a negative star I would give that a 100 negative stars. For tires, yes! For anything else, DO NOT WASTE YOUR MONEY! Go to Oahu Automotive Specialist for other car problems. Take your car in for one problem, it WILL come back with 2 or 3 more problems that weren't there before I took it in. They SUCK!! read more

Convenient location and the staff are beyond helpful. I've taken my Audi to them for each tire problem I experienced when Audi wouldn't...even when it was an emergency. I had to order my tires and I had them shipped to this location. They were prompt at calling me to schedule an appointment for me to come in. I was in an out in less than an hour! read more

People here should not be giving quotes over the phone if it's not even close to the price they're charging when you come in. I had 2 people give me the same quote over the phone then when I get there the price is almost double from what they quoted me. Then the grumpy old man had to have an attitude when I asked how come the prices are so different. Thanks Roland for your terrible service! Lex Brodie got my business. read more

I have come here a few times and have always been satisfied. But today is a different story. I made an appointment to get a state safety inspection at 3:00. They told me to give them about an hour. An hour went by and they hadn't even brought my car into the garage. Then two hours. I was getting close to saying never mind and going somewhere else. But finally, at 5:30, they told me they would be getting to my car shortly. I would've given one star, but they were very nice and said they weren't going to charge me because it took them way longer than the estimated time. So I guess I can't be too upset. They usually have really good deals on their app, so I'll probably be back. read more

Service was excellent today. Oil change only took an hour instead of the usual two. And this time they checked to see if fixing the tire was necessary instead of recommending and just doing it. read more

Competitive prices. Appointment required Almost 2 hours just to mount 2 tires ?? $57 to mount 2 tires Can only see 2 actual workers/ mechanics working on 4 cars at same time. Don't they charge according to Chilton auto manual ? I think not. According to manual states 15 minutes to mount 1 tire. It is, what it is. read more

If I could, I would've given this shop a negative score. 1st, I had a company vehicle which had a blowout on the driver's front tire. Now these tires were bought about 14 months ago from this shop. But this isn't the reason I felt this shop was unsatisfactory. I brought in my van at around 8:30am to get the tire replaced. I drove by the at 2:15pm and it still had the spare tire on. They never worked on it. So I went in and told the gentleman I needed my van back by 3pm. He said no problem. I leave, he calls me at 2:45pm saying my van is ready to be picked up. I get there at 3:30pm. The associate hands me my keys and says it's ready. I asked if they put the spare tire back under van. He said no, we just threw it in the back of the van. I said, do you drive with a spare tire on your back seat? Then he asks me how did I take out my spare tire?. Now, this is where I lost it. How the hell you work at a tire shop and don't know how to put a spare tire back in it's place? This is why I'm not ever going back there. Bad service period! read more

Went in for an oil change and a brake inspection. And got exactly that. The only thing was they didn't know how long it would take and since I live close I didn't mind just dropping it off. They gave me a four hour window saying when I should be done. It was completed within about an hour which was awesome and easy, by the time I got home I missed the call and settled in I got a missed call. Price was fair and service at the front desk was awesome! Thank you guys for an awesome easy visit. read more

Great customer service! Be prepared to wait, sometimes they get backed up. Do get their life time alignment, so worth it.

I received excellent customer service from Courtney (hope i spelt that right) I took my car in to change my tires that were beaten up from all road work along Kamehameha Hwy. She explained to me all the deficiencies that could have been caused by poor road conditions. Which jiffy lube didn't bother to go over a few days prior when i had got a check up from them. would definitely go there again for preventive maintenance read more

Terrible experience trying to get a safety inspection done. The only safety guy is gone early, gone to lunch, etc. I have tried five times to get my inspection finished up. Horrible customer service; will go somewhere else and pay again rather go through this again. read more

Every time I have an issue with my car I know exactly where to go. It's easy to phone-in appointments or make them online and they have always completed my car care in the mentioned time. They are the only place on the island that I will trust with my car care. read more

Their sign says "auto care" BUT they will not add fluids to your car,. I had NO transmission fluid when I pulled in and they would NOT help. read more