I called about a part I needed and was told to photo the make and serial number to ensure the…read morecorrect part is ordered. I did as instructed, they ordered the part, but it was the wrong part. I was told it was a special order and couldn't be returned when it was them that ordered it, not me. I told the owner I wanted to go to a local store like his but did not expect to be treated this way. His response was "you shoulda went to Home Depot where you could have returned it"

My gas stove stopped working and I called thinking I was going to need an expensive service call…read more I left a message, I was called back the same day, and Kristine, the office manager, was incredibly helpful. I explained the problem, Kristine suggested I only needed to change some batteries, emailed me the instructions within minutes, and then when I wasn't sure what to do, talked me through it on the phone. It works perfectly. AWESOME CUSTOMER SERVICE!

good pricing good quality work refered to my parents as well did a great job great group of guysread more

From the owner: Elite Home Solutions stands out because we are a Chimney, Roofing, and Masonry company all under…read moreone roof!. Instead of calling multiple contractors and companies, our customers can trust us for complete home exterior solutions backed by skilled craftsmanship and years of hand on experience. We provide our customers will a Free written estimate No Fee or Obligation.

My gas fireplace had not been used in many years and was not working. David diagnosed the problem,…read moresourced the replacement parts and came back to complete the repair. All was handled professionally and at a reasonable cost. Not to mention, David is just a nice guy, and he knows his stuff. I am very happy with the work done and definitely recommend. A++

Pellet stove cleaning. Dave was very thorough and friendly…read more Very knowledgeable and for a very dirty job he kept everything clean leaving no mess afterward. We appreciated his advice on what attention the stove needed when we asked. Thank you!

Technician Patrick Campbell at The Fireplace Showcase in Seekonk delivered outstanding service. His…read moreprofessionalism, immaculate knowledge, and attention to detail were evident from start to finish. Patrick clearly diagnosed the issue and executed the solution flawlessly--true expertise you can trust. If you need fireplace service, I highly recommend reaching out to The Fireplace Showcase and requesting Patrick if you can. Exceptional experience all around!

If I could give them 0 I would, purchased a gas fireplace , went smooth , installation was seamless…read more, now the problem needs to be services couple of years later, no one person answers the phone, I've left several messages days have gone by not one phone call back... When I tell you frustrating it's been a nightmare !! Do Not Purchase from them !!!! Warning to you all , they are horrendous! I had to call the fireplace store in Warwick RI on bald hill rd, they picked up the phone e I made an appointment no problem..

First-time homeowners, will be using this company again…read more Our tech Aaron was clearly knowledgeable about his craft and took pride in his work. We were very thankful for his communication, honesty, and dedication throughout the project. We recently purchased an old house and found out the chimney was in desperate need of a liner after we had a carbon monoxide scare. Aaron and his partner re-routed the venting system and added the chimney liner. They cleaned up after themselves and Aaron took the time to show us how the new venting system was creating an upward draft, simply from the way he rerouted the pipes. This assured us that everything was taken care of and we won't be having any carbon monoxide back drafting issues again. I would 100% recommend Aaron and this company for your chimney service needs. We couldn't have asked for a better experience and appreciate how patient, hardworking, and helpful Aaron was throughout the process.

Let me start by saying this is how companies lose customers. I have used Certified Chimney…read moreInspections to sweep and certify my wood stove now for at least 5 years. In that time I have never had an issue with their services until yesterday, 9/22/26. The technician that arrived (Aaron) reviewed the wood stove on the inside and first stated that the pipe connected to the stove, which was an elbow pipe was not up to code and need to be replaced with a t connection as creosote can build up and cause a fire. Second the technician then went on the roof and told me that the chimney stack (pipe coming out of the roof) was not actually rated for a wood stove but instead a gas stove so it needed to be replaced. The total cost for everything was $3000 dollars to complete along with roof work which was not included in the replacement. At this point I asked how could the stove have been inspected by your company twice (two different technicians) before and not be told my system was installed incorrectly. I was told by the technician (Aaron) that the previous technician that inspected the system, (Josh) was a bad apple and no longer with the company which would explain the oversite. This clearly was not an acceptable answer and I stated that my system was then not certified correctly and could have potentially caused a fire for multiple years. Note this is before I knew multiple different technicians inspected the system which rules out the bad apple story (Second technician Angel). The technician did acknowledge that this was not a desired situation and stated he simply was providing his assessment and what needed to be done. I asked for a follow up from management and he left stating no work was done to inspect the system as it was not able to pass based on his assessment. About a half hour after the technician (Aaron)left, he called stating he was incorrect on his assessment of the chimney pipe and that he indeed was able to validate that it was indeed the correct rated pipe for a wood stove. Again I asked for a call from management today or tomorrow, 9/23/26. I did not receive the call on 9/23/26. I instead called around noon time on 9/23/26. I spoke with (Alex), manager at the company. He was somewhat aware of the situation but not fully so I provided the rest of the detail. Excuses were made by Alex stating his staff was fully trained however based on my experience with Aaron and previous technicians this was not the case. Currently the following is true. (Aaron) who arrived and inspected the wood stove on 9/22/26 was not aware of the proper pipe required for the stove. it was only after he left and further validated that the story changed and the correct pipe was actually being used. According to (Aaron) the t connection is required to pass inspection. When asking Alex if this was true he was unsure. Furthermore he made the excuse that the previous technicians probably did not want to bother me to replace the t connection even though (Aaron) is stating it is needed to pass inspection. I asked why would the current technician (Aaron) was not be bothered providing a $3000 quote where a $300 quite for previous technicians was bothersome. Let's not forget that when I pressed (Alex) on how (Aaron) stated that it was required for code neither (Alex) nor (Aaron) could provide the necessary change in code that required this change. When I asked Alex to make it right by inspecting and replacing the t connection for free due to the hassle received he stated that would absolutely not pay for the t connection. So currently I am sitting in a house with a wood stove that could have potentially been unsafe to operate because of an improper inspection by a company which this is their core competency. If I were you I would not use this or any other affiliated link for this company as they clearly are putting their customers at risk of a fire and attempting to scam them into buying equipment they do not need. Below are some links to avoid if you are worried you will use this service without awareness: https://www.certifiedchimneyinspections.com/services/chimney-sweep/johnston-ri/ https://www.yelp.com/biz/certified-chimney-inspections-north-smithfield-2 https://www.certifiedchimneyinspections.com/?sts=google&stm=cpc&stc=22526062021&stad=180019986398&gad_source=1&gad_campaignid=22526062021&gclid=Cj0KCQjw8c3VBhCsARIsAA_xJ93YSz4B2mp5wXPPW379zLCQD5J11QHU9EUod-pXH47aVTasG9QqvPIaAhyNEALw_wcB Note that the Better Business Bureau has also been contacted with the below statement: Certified chimney sweep company attempted to state a wood stove they inspected twice previously was not in fact installed correctly and needed a chimney pipe and t connection when previously not required at the cost of $3000.00. It was stated that the previous two separate technicians across five years from the same company were wrong which invalidates those inspections. Note this would also have required roofing services at a cos

Never came back to install wood stove for the permit to be inspected per building dept in Warwick &…read moremy homeowners insurance. We called several times and they ghosted us. We even went to their place of business in Aponaug and the man there working out of his garage said somebody would contact us. To this date nobody has ever contacted us. Fortunately, I don't owe any money because I only paid 2/3s. Never paid the balance of $8000 because they never finished the job.

Fraudulent company that didn't complete work to code. They offered discounts to close the deal…read more They called from multiple numbers once they butchered the work. The plumber that came out after them was horrified and asked if it was professionally done. Such a nightmare.

Hired Stone Craft to do repointing and masonry work in our basement for our stone foundation and…read moreour chimney. Edward was always very professional and responsive. We had a bit of a wait time before the work started due to scheduling and weather and Edward always kept us informed of timeline, setting expectations upfront. Once work started, the team was always on time, very pleasant, and very clean. They set expectations of what the would and would not do regarding water protection in our basement which was very helpful and immediately built trust. They also gave very insightful recommendations to help protect we just had done. Very honest, professional, clean, and pleasant. Would definitely recommend!

I hired this company specifically to install a railing or at least the posts for a railing on my…read moreblue stone steps. I also asked about fixing a tripping spot at between the top step and the first landing. After discussing the project, we decided to redo the entire first landing. The representative from StoneCraft issued me a quote that did not include the post installation. When I questioned him about this, he assured me that he had just forgotten to put that in, and they would certainly do that, and would not charge for that. They did the new landing on July 5, 2020, and said that they had to wait for the cement to set for 5-7 days before they could drill for the posts. It has been over 9 months and dozens of phone calls, and texts with promises of coming "next week" to finish the posts. Now I don't even get an answer to texts or voicemails!! I would STAY AWAY from this company!!!!