I can't say enough about how wonderful The crew were at…read moreHearthside from Joe our sales guy to Chelsea at the front desk and the installation crew. Answered all our questions fast set up with a great price !

My Hot Tub broke after 6 years of continuous use. The Westport Crew sent a a Repair Technician…read morenamed David. He masterfully Diagnosed the problem (a bad Circulating Pump) and changed it out with a new pump. All you hear these days about young people who don't want to work and have a bad Work Ethic. David is a breath of fresh air. Polite, Respectful and really Smart.

fixed my gas fireplace. very professional did a great job that others gas chimney companies could…read moreor would not do

Great customer experience. Very professional, prompt, courteous, and clean. Highly recommend…read more Hired to clean the chimney which they did and have them returning this summer to make some repairs to the firebox that they recommended.

I purchase 3 products from New England Grill and Hearth. Worked with the owner as i live long…read moredistance from my second home in Rhode Island. The owner provided a best in class, service experience. He guided me through the many options of an indoor gas fireplace, an outdoor gas fireplace, and a gas grill that is connected to a gas line on my property. All three products were delivered to my home as they arrived in his store. Very happy with product and service!!

I have been a customer of this business for years, both in my personal capacity and as a design…read moreprofessional. The owner, Saleem Magriby, is the embodiment of why small independent businesses are the backbone of America, and why we need to support small businesses like his. NEG&H strives to provide the widest selection of quality in its Grill and hearth product offerings and best of all, service. When you have a problem, all you have to do is pick up the phone. Saleem is there, not some 20 year old behind the counter who doesn't know much about the products, to answer your questions and give you the best advice on solving your problem. The service they provide does not end when you sign the credit card slip, it marks the beginning. You can't go wrong here.

Technician Patrick Campbell at The Fireplace Showcase in Seekonk delivered outstanding service. His…read moreprofessionalism, immaculate knowledge, and attention to detail were evident from start to finish. Patrick clearly diagnosed the issue and executed the solution flawlessly--true expertise you can trust. If you need fireplace service, I highly recommend reaching out to The Fireplace Showcase and requesting Patrick if you can. Exceptional experience all around!

If I could give them 0 I would, purchased a gas fireplace , went smooth , installation was seamless…read more, now the problem needs to be services couple of years later, no one person answers the phone, I've left several messages days have gone by not one phone call back... When I tell you frustrating it's been a nightmare !! Do Not Purchase from them !!!! Warning to you all , they are horrendous! I had to call the fireplace store in Warwick RI on bald hill rd, they picked up the phone e I made an appointment no problem..

Recently I had the went to them to get the door for my wood stove fixed. New gasket for the window…read morereplaced and a new gasket for the door. The first sales man I talk to when I brought the door to them was great. Talk about the issues. Called to resolve how to best fix them. When the door was finally ready, I went to pick it up. And the was a different salesman at the desk. The original guy I was told was busy with another customer. So I had to deal with Kevin who proceeded to speak to me in a rude tone immediately. Told me my door was not there. Lie. I could see it sitting on a box. He was speaking to me so loud and rude I has to ask him why he was talking to me like this. other employees that were working there witness the exchange going on , and said nothing!! When I checked the door gasket it was not properly finished the two ends were not together part of the gasket was pulled down and gasket material was all flayed out. I ask the rule guy if he thought this was good work ? He starts the yell at me again and says come back in a week! And yelled at me to have a nice day!! I Forgot to get a receipt. When I asked for one Then threw it on the counter at me .Yelling at me again to have a good day.. Sorry so long winded. So I call to speak to the owner. Who called me once and I was working I missed the call I finally called when I could. His first comment was I called you twice... me ok I don't see that on my phone. Anyway he said he spoke to his employees. they said they they heard the both of us yelling ". Me) really !! I'm the customer. I only Came to get my door you've had for 31/2 weeks As for his employee the owners comment was " I don't know what his problem was " Me) oh so that's ok with you! The the owner said that before I came in that day, A family with a special needs child must have touched the gasket and had routined my gasket. Me ) really your blaming a " special needs child " me unbelievable " To conclude that ridicules episode the owner said he would deliver the door to my house and how was I going to pay the $100 repair! Me really you want me to pay for being verbal being harassed at your place of business. ( Him oh ok) same shitty attitude . The own did deliver it. They have a bad rating on yelp . Which he argued about too! My answer is him is that he has clearly been overrated. WTF I only went to get a simple gasket fixed

We could not be happier with our KozyHeat Chaska insert. Choosing an insert and envisioning it in…read moreyour home requires a few visits to the showroom and the required steps can seem daunting. We were starting out without gas at our home so we needed to line up a propane company as well as an electrician to install a plug in our fireplace to power the insert. From start to finish with the help of the owner Ryan and Dan, our installer we completed the job in a little over a month's time. I am happy I chose Hearthside.

They kept their quoted price and guys were nice and respectful, always knocked if they needed…read moresomething and were friendly.

rating when they show is OUTSTANDING!! but we had an appointment today from 9-11am.... no…read moreconfirmation call'''' called the office all day to voicemail no call back only to hear up to three business days..... Don't have a thriving business if you don't have the customer service. They are instrumental but failed this time.....not sure what happened but we are a family pf five and a dog which we had to upheaval everyone including boarding our dog all to a no show and no call back

Sales person lied to me and told me people in RI can't burn coal because of "atmospheric…read moreconditions" that "put the fires out" and that anthracite ash is poisonous and I'd need a permit to dispose of it. Uh, no. If it wasn't a straight up lie so I'd buy a pellet stove, it's pure ignorance. If you don't know just say so. Don't make stuff up. I patiently listened to the guy try to sell me a pellet stove, then a pellet furnace, even after I clearly stated I wanted something that didn't require electricity...which I reminded him of after the furnace pitch to which he replied "just get a generator." I was gonna buy their last coal stove but no thanks. Not listening to me=no sale. I went to Fuel & Flame instead bc If they don't know something they say so, or find out, and they do not attempt to blow smoke up (you know where) or sell me crap I don't want. 3 stars because they did have the damper I needed, and the store is neat, well lit, and stocked to the ceiling with pellet stuff (if that's your bag, man.) Staff is friendly, at least. I guess the "atmospheric conditions" just weren't right for me to give 5 stars.

Not sure what happened to this business but I ordered pellets and pre paid for 2 pallets. Waited…read moreseveral weeks, had to call multiple times only to be told "Sam" the delivery man would call. He never returned any calls and I was never provided clarity on delivery after several months, all while they held my $750 pre payment. Now I have been waiting for my refund to be issued and was promised it would be mailed last week, and it still has not arrived a week later. If I do not receive the refund I will have to pursue it through the AG's office

@oceanstatesmarthome made TV installation easy and affordable. My technician was professional and…read moreefficient from choosing which tv was the best buy to tv wall mount installation. Bobby answered all my questions before the install, during and after.

From the owner: Whether you're looking to mount your TV, play music in every room, or secure your home - we have…read moreyou covered. Schedule a free in-home consultation to get your home holiday-ready today.

Once again, they were professional, on time, friendly, and did a great job cleaning a stove we…read morepurchased from them-- best stove we've had by a lot. It saves a lot on heating bills and has a big viewing window. Steve Cook

Live in a condo complex, having to have all of our dryer vents cleaned, and unfortunately, for two…read moreweekends in a row, they were a no-show. They didn't even call to explain, just chose to not show up. Inconvenienced all of us, like only their time matters. This is terrible business practice and won't be recommended for sure!