We could not be happier with our KozyHeat Chaska insert. Choosing an insert and envisioning it in…read moreyour home requires a few visits to the showroom and the required steps can seem daunting. We were starting out without gas at our home so we needed to line up a propane company as well as an electrician to install a plug in our fireplace to power the insert. From start to finish with the help of the owner Ryan and Dan, our installer we completed the job in a little over a month's time. I am happy I chose Hearthside.

Horrible service department. Three years ago I purchased a propane fireplace. This regency…read morefireplace was very expensive, but it came with a two year warranty. Every year there was a problem lighting. The pilot, but it was covered under warranty. The third year same problem, the same parts need to be replaced, but now not under warranty. So I had someone else come to service the unit all they did was light the pilot. No need for these expensive parts that they were trying to fleece me of. My question are they trying to fund/ support the service department google bogus warranty claims. Then, after the warranty runs out, it's on us. The customer

Five stars for Ryan! He came out to repair our wood-burning fireplace insert and did a fantastic…read morejob. He was highly professional, cleaned and fixed the seal perfectly, and even took the time to thoroughly clean out the extra buildup of ash inside the blower. The fireplace is running safely and looking great. I'm incredibly impressed with his thoroughness and highly recommend his services! Shout out to Cheryl for returning my call and getting this scheduled. Grateful to All, Sincerely, The Sykes Family

Technician Patrick Campbell at The Fireplace Showcase in Seekonk delivered outstanding service. His…read moreprofessionalism, immaculate knowledge, and attention to detail were evident from start to finish. Patrick clearly diagnosed the issue and executed the solution flawlessly--true expertise you can trust. If you need fireplace service, I highly recommend reaching out to The Fireplace Showcase and requesting Patrick if you can. Exceptional experience all around!

They kept their quoted price and guys were nice and respectful, always knocked if they needed…read moresomething and were friendly.

rating when they show is OUTSTANDING!! but we had an appointment today from 9-11am.... no…read moreconfirmation call'''' called the office all day to voicemail no call back only to hear up to three business days..... Don't have a thriving business if you don't have the customer service. They are instrumental but failed this time.....not sure what happened but we are a family pf five and a dog which we had to upheaval everyone including boarding our dog all to a no show and no call back

Thank you so much to OCS for coming out. The whole process was simple, from scheduling, to getting…read morean estimate and ultimately having the work done. Most importantly they came when they said they would, which shouldn't be unusual but is. I really appreciate the honesty the tech provided me (Ken I think it was). He fixed two things with my chimney that a lesser repair person might have tried to upsell me for no reason.

This has to be the most unprofessional experience of any business I've ever encountered. Because we…read morewere not satisfied and were charged over $500 for work not done, my husband and I gave this business a bad google review. (After requesting a refund that was refused). Unfortunately, when you own a business you get good and sometimes bad reviews. The owner was so mad at the review, and that my husband voiced his frustration on his personal social media, she contacted his employer through facebook. She harassed his employer continuously to let her know her feelings about my husband's character and that she wouldn't support her business because of his involvement. She was literally trying to get him fired for bad reviews. I owned a business for 10 years. I got a couple bad reviews along the way about employees work and had requests for refunds. I did so willingly because the customer satisfaction outweighed my ego. I would NEVER call a clients employer after they left a bad review to voice my personal opinion of them. It's absolutely insane that the owner took this route instead of just refunding the money. The owner did offer to have someone else come to do the work but our trust in the company had been diminished. We wanted a second opinion and got one. That's also the prerogative of the customer.

I can't say enough about how wonderful The crew were at…read moreHearthside from Joe our sales guy to Chelsea at the front desk and the installation crew. Answered all our questions fast set up with a great price !

My Hot Tub broke after 6 years of continuous use. The Westport Crew sent a a Repair Technician…read morenamed David. He masterfully Diagnosed the problem (a bad Circulating Pump) and changed it out with a new pump. All you hear these days about young people who don't want to work and have a bad Work Ethic. David is a breath of fresh air. Polite, Respectful and really Smart.

Cheaper Sweeper are incredibly knowledgable and reliable. They've replaced a chimney cap for us and…read moreswept both a fireplace and a wood stove, all while giving excellent advice on maintenance and use for us as new owners to a wood stove. Highly recommend!

Used Mike for years and loved him. It is my understanding that he retired and now Matt has the…read morebusiness. Asked him to come fix a leaky chimney. I appreciated how he took photos of the damage to the flashing so I could see. He then painted it with a tar like substance and a few months later it is leaking again. Called another person who came and said that what had been done was a band aid and, for the same price Matt charged, offered to replace the flashing AND guarantees his work for 10 years.

@oceanstatesmarthome made TV installation easy and affordable. My technician was professional and…read moreefficient from choosing which tv was the best buy to tv wall mount installation. Bobby answered all my questions before the install, during and after.

From the owner: Whether you're looking to mount your TV, play music in every room, or secure your home - we have…read moreyou covered. Schedule a free in-home consultation to get your home holiday-ready today.

These guys are great. Came out on a moment's notice to clean the chimney from my oil boiler after…read moreanother company (Paramount) failed to do the job properly. Fast, excellent service, reasonable price. I'll be using these guys again.

Once again, they were professional, on time, friendly, and did a great job cleaning a stove we…read morepurchased from them-- best stove we've had by a lot. It saves a lot on heating bills and has a big viewing window. Steve Cook

Nick the Chimney Ninja is a highly skilled professional. I purchased a house in E. Providence with…read morea seriously damaged chimney. Nick was extremely knowledgeable as he walked me through various procedures. In the end, what we decided upon was the most sensible and aligned with the budget. All my calls returned promptly. He executed the work in a timely, courteous manner and affordable. Nick repaired the crumbling brickwork, installed a liner and cap. I'm very satisfied with the outcome! (antenna :)

We had a great experience. Great quality work for a very competitive price. We had a cleaning and…read moreliner installed. I plan to contact again for regular cleaning.

Wayne did a great job inspecting the chimneys in the antique home we're looking at and explaining…read morewhat was going on with them.

These people are a bit dodgy. They make one sided appointment and then call you up and say…read moresomethibg like "just calling yiu to remind you of the appointment you made." They did this to me are were snarky and rude about it when I suggested that I, in fact, did make an appointment. Call somebody else to clean your chimney. Anybody else. The answer from these folk below highlights their lack of customer concern. The actual fact is that I was snapped at on the phone by 2 different people all *telling* me that I made and appointment. This is farcical because when they finished my initial service I was fully of a mind NOT to call them back or use their service again. The idea that I made an appointment with them is preposterous. I'm will drop a similar review on Google and related sites so folks know. If the people who were snippy with me on the phone want to send a couple of apologies that would be the proper course of action. Otherwise, avoid these folks like a chimney fire.