Wow! I recieved my grill with a broken hood. Wouldn't open. I emailed the returns folks, and a week…read morelater they had FedEx picking it up snd the next day after that, dropping off the replacement. This is my favorite grill ever. The customer support is amazing. The grill is amazing. Best steak I had in years. Thank you@!!

do not buy from this company!!!!! spent over $1k in sept of 2022 on the silverback primate. have…read morebeen trying to get customer service to answer because the burners are completely bad already and almost caused a fire to our deck. then got back - oh when did you buy it? we show in 2022 but we need a reciept because we updated our system - um hello?? you obvioulsy know it was in sept of 2022 and it was in email format! then finally to be told - sorry - those are out of stock and won't be back in!!!! buyer beware!!!!!!!

Worst company I have ever dealt with! They ended up charging me an additional $750 over their…read moreestimate. Unhappy with service, owner and overall they couldn't care less about customer satisfaction. They assured me they install in 1 day, that is not the case. After numerous appointments, their work did NOT pass inspections for the install. Sorry I ever contacted them.

I had my fireplace converted from wood burning to gas. Mark was very helpful and came over quickly…read moreafter my initial call to take some measurements for a log set and look at the setup to connect the gas line. He recommended a log set and glass doors that fit my budget. Install lead time was shorter than expected. Once the guys were here, installation was super fast. I'm happy to enjoy my fireplace more often this winter :)

This company is honest, well versed in the design, installation, and use of stone, brick,…read morefireplaces, & stone. The staff is top drawer.

After visiting multiple fireplace/ stone businesses which were not helpful, I finally found…read moreVanderWall Bros. They have a beautiful showroom, outstanding products, and the BEST customer service I have experienced not only in this industry, but universally. I wish I could rate higher than 5 stars! I would never go anywhere else!

Took a lot of time answering dumb questions , like where's the pilot light. Fixed a fireplace and…read moreadded a new one. We're cozy now ready for winter Thank you

Absolutely the best customer service help anywhere! I always try to visit the Michigan Street…read morelocation before I go anywhere else.....that includes on-line sources. I especially appreciate the help "Dale" provides.

I have shopped here for years and always had great service, until now…read more I was in asking about a specific part. Before I could finish asking the person working customer service said "we don't have those" I started over and it was a specific screw and the only response was "we have a lot of screws" I replied "I guess you cannot help" and walked away. He was perfectly fine with that level of customer service. I reached out through their social media first and was just told to go follow some other link to re tell my complaint. I had initially reached out privately because as a business owner I always appreciate being contacted so I can take care of the issue. To be given a link and shuffled off felt dismissive and tone deaf. This was once a great little neighborhood hardware but it is not the same with the new ownership

Mary helped us and was super helpful. We bought appliances here for our new build and they had a…read morehuge selection and great prices compared to everywhere else, even Costco! Would absolutely shop here again.

You bought our whole suite of appliances from Garrett's years ago The ice maker on the refrigerator…read morewent out they came to fix it it took over 6 weeks for them to fix it but it ended or a certain parts and then they had to go order another part and then the thing every time you open the door of the freezer ice falls out out of the floor The repair person said well there's nothing I can do about that. Ridiculous

I have hired Out Back to install fencing many times over the years, and will continue to call on…read morethem. They make certain it's exactly the way you want each step of the way, and even do custom jobs. I am so happy with the excellent results, and Rob and Nick were cheerful (even though they had to finish the job in the rain!), careful with my yard and property, hard-working, and honest. You really can't ask for more.

We hoped to have a beautiful fence put in and on deadline. I could not have asked for more. The…read morework crew was respectful, interested in ensuring that we got the fence as we hoped for, showed attention to detail, and wore their masks. The finished product was just as I envisioned. I highly recommend and thank Outback for a great experience.

It's an ACE hardware. Which means that you're likely to find that screw you need, or that last…read morepiece of a project that you forgot. It also means it's more expensive than, say, Lowes. But less expensive than the mom n' pop hardware store...it's the goldie-locks. These things are cookie cutter. Meaning you're likely to have the exact same experience here as you would at the one across town.

Really nice people. I believe I was helped by the store owner who came over right away. Honest…read morerecommendation, no attempt to upsell. Knowledgeable and easy to talk to. Offered some useful info about down-the-road maintenance and/or repair. Fair prices. Really happy to support my local ACE.

Sold us a Hot Springs hot tub years and years ago, mentioning that if they were in business they…read morewould always service it. Fast forward to today, we have a slow leak, likely fixable, but suddenly they don't serve the very town they sold and serviced this hot tub in. We are an hour apart. I offered to pick them up. If you don't want to be sold a high end new hot tub, stay far, far away.

Good price! HORRIBLE service department!! We bought a pool and hot tub. The pool was installed on…read moreTuesday the hot tub on Wednesday. It is now Friday and the pool is leaking water. We have not even used it yet. The service department wants to give us the run around. They might be able to get to us in the next week or so. UNACCEPTABLE!!!! They had the audacity to say it looks like it's under warranty. Ya think??? Smh. Unless something changes soon I would NOT recommend!!!