I ordered a lunch combo of Tuna sub, Coke in the bottle and sour cream chips. Everything was fresh and taste very good. I would recommend trying!! It was delivered and it was seamless!! read more

I ordered online and the site changed my selections and modifications, then would not honor any changes! She told me I was wrong and would do nothing about the fact that I was given the completely wrong sub. read more

Good Food and service good Food and service good Food and service good Food and service good read more

Firehouse subs have always been in high regard for me, but this location sets themselves apart. The owners/staff are the friendliest I've experienced. From walking in, to ordering g, to walking out. That is what customer service looks like. I'll definitely come back!! read more

I am absolutely appalled by the abhorrent behaviour of Amanda and Darmiya. They have consistently shown unprofessional and unethical handling of business operations, coughing over food and mishandling cash. I was shocked at the lack of standards and the utter disrespect towards customers. This business deserves no less than a 1 star review and deserves immediate termination of these two ladies. Their behaviour is absolutely disgraceful and it is unacceptable. I strongly recommend you take immediate action in addressing this issue. Other than that, the atmosphere of the establishment is pretty decent. I just found it disturbing that conversations and others sometimes barely noticed things like that happen. read more

This is terrible store with terrible customer service. I ordered two of the same sandwich and it was completely incorrect. When I took it back in to have them fix it the young lady name Karen snatched my receipt out of my hand. When I questioned her about snatching it she got an attitude and said, " no ma'am", I didn't. I then informed her I no longer wanted the food because her customer service sucked. She gave the receipt to Brooklyn. When I asked for the manager she said she was on maternity leave. I asked who was the manager then she stated she was. Her attitude was no better. I would highly advise they get some training on customer service and how to make a sandwich. Store # 185 in Lakeland. read more

First FH subs I have been to in Fl. Staff is super friendly and service is quick. They have a large take out area, so if' you're ordering online it should be an easy grab and go. Same FH quality I have come to expect. Really enjoy their products so much more than Subway read more

I arrived home with my sub order only to realize it was not correct. I ordered a sweet & spicy meatball sandwich and was given a regular meatball sandwich. I called the store to inform them of the mistake and this extremely friendly gentlemen apologized profusely and offered to replace the order. He asked me my name and said that he would write it down on a post it and put back in the office so that when I came back in I could let them know and they could replace the sub. This gentleman identified himself as the owner's son, Atbay (sp?). I thanked them and hung up. I work as a nurse so unfortunately my schedule is a little crazy right now so it took me 2 weeks to come back to the store. I walked in and the first person to welcome me was none other than the owner's son! So I introduced myself and tried to remind him of my situation. I told him my name but all of a sudden he didn't know what I was talking about, they could t find the post it and then he went to get his dad, the owner of the franchise. Again I explained the situation to this man and in response he said that the policy is to bring back the sub for a new sub but unfortunately that afternoon his son had not said that to me but when I tried to explain that to him the owner kept raising his voice and cutting me off. I'm not one for confrontations so I told him that if he wasn't going to honor the sub replacement it was fine but I couldn't even finish that sentence because again he raised his voice to me in front of the entire store and said "I'm sorry for you but there is NOTHING I can do for you!" All the whole the son just stood there looking lost yet he was the one that had taken my name down but now didn't remember anything. I said thank you and walked out. I immediately called corporate. This was not about the stupid $8 sandwich at this point it was about the horrible customer service they provided. Franchisee or not, they still reflect corporate Firehouse subs! read more

This is the best Firehouse Subs! We just ate there today and had such a great experience. Besides the food being excellent (get the 5 cheese Mac and Cheese and the Chicken and Dumplins), ALL the staff were great and super friendly. Dominque, DeJa, and Damryah went above and beyond with helping us. We'll definitely be coming back and recommending this place to everyone. read more

Not sure what happened since I usually always enjoy Firehouse but today they forgot to steam the meat. Not impressed.. read more

Firehouse Subs - a closeup of a sandwich in a styrofoam container - Fast Food Near Me - Winter Haven, Florida

Waited for 45 mins past the window for pick up. Just to found out that they had no record of a order I had already paid for.

I don't eat subs very often so when I do I crave the best . No matter what you order it's delicious with the best of everything. My favorite is the Philly sub ! I highly recommend to everyone you will not be disappointed! read more

Spouse and I stopped for sandwiches. Had the worst tuna sandwich ever. Made me sick later on. Nothing about this place would ever compel me to come back. Also not sure how but we spent over $30.00's for 2 combos. Also, another place that needs to revamp a tired old and out of date menu and sides options. read more

This is the best firehouse I have ever been at. The service is outstanding. Their energy is contagious. The family owners are very involved and are extremely nice. They do everything to please the customer. I always get my order right (not minor in this world of fast food). The food (sandwiches) in Firehouse are great. I think that the heating method with steam makes a big difference But I want to emphasize on this particular family and ownership. They are the best! If all firehouses would have owners like them I can't imagine a Firehouse not working out - but absent ownership is a problem in other locations. Not here!! They are great! read more

Friendliest staff we've ever had the pleasure of ordering from. Food was made quickly and perfect. Bobby was so pleasant and nice. You can tell he loves his job and cares for everyone who walks through the door. You could tell all the staff takes pride in their service. Will definitely be back again! read more

Still my favorite sub station and always great food. Plenty of options, always hot and fresh, especially the sub roll, and usually quick turnaround in orders. Lunch is usually busy so seating is scarce, but you can just sit I. Your car and devour a sandwich. Always half a sandwich saved for later. read more

Clean and friendly staff. Food is made quicker then expected. My favorite is the "Hero Sub" but they're all great! (However I rated this a 4 star due to the way the management treats his employees in front of customers. Nobody gets paid enough to belittled. Especially in front of the public eye) read more

They never get orders right. Waste of money and time. Don't go here. Might as well go Burger King. Chicken felt like I was chewing on rubber. And the bread was very soggy. read more

I have been to many Firehouse locations, and usually have had really positive experiences. This location was not the same. We placed an order online for five subs so that we wouldn't have to wait when we came to pick them up. We were not greeted when came in. When we got to the register, they were not aware of our online pre-payment. We waited 20 minutes before an employee asked if we had ordered yet. When we explained the situation to him, he asked why we had not said something. We thought we were waiting for them to complete the order, but the sandwiches were already made and getting cold on top of the counter. We were not impressed with this location and will not be back. read more

Just ordered 4 sandwiches through a delivery service. 3 of the 4 sandwiches were COMPLETELY WRONG!! I called them, spoke to someone named Kayla who stated they didn't "charge" me for the bacon that was supposed to be on one of the sandwiches. I explained that that was not the only problem that the other sandwiches had onions and mayo and mustard and things that they were not supposed to have on them, etc. and I asked to speak to a manager or someone in charge. She said the manager would not be in until tomorrow and I could call back then. Never asked for my name or information to provide to the manager (which is what she should have done.). I asked to speak to who was in charge and she told me that person was too "busy making sandwiches". I will never again eat from this establishment!!! Stay away!!! read more

I LOVE FIREHOUSE SUBS!! Enough said I will go out of my way miles to eat here! Great bread and the steamed fillings make the sandwiches so tasty! Wish we had one close to home! read more

I was in firehouse subway on 3rd St., Haven about 6:15 PM Saturday evening called a head of time to order took me 20 minutes to get out of her lane we're not busy actually they were giving out Ron sandwiches it to Rob two different people I got orders mixed up I got mine not the two sandwiches that order that went out the door real Isaac came back at the house and make from scratch a new sale so The people working in there tonight don't act like they're really not happy or they don't. want to be there there haphazardly even taking care of customers so I did not feel like I would come back at this number nine read more

Firehouse offers some of the best subs you'll ever have. Never once have I been disappointed. Use to eat at this location often when I lived here and now I'm lucky enough to live right down the road from the one and only location in the state I live now. The subs are steamed hot. The ham is very sweet and turkey is juicy. The bread is fresh and so are the veggies. The meatballs are also great for a change. The service at this particular location has been good though the owner can be a bit overbearing. Will jam "chips and drink?" Down your throat. But then again he's the owner, he's there to make money. This place does however go against the notion that subs can be a healthy option. Check calorie counts. Jared will never be found in this chain. read more

This is a good location. They are on par with the other locations I've been to. The subs are unique and better than Subway but not the greatest or anything. I like the New York Steamer but they are all pretty good. My girlfriend is a vegetarian and she really likes the veggie sub, it's hard to find places she likes so this makes it a good option. read more

Great place, amazing service, and incredible sandwiches. They are made fresh and you can tell and they stand behind a great cause.

My husband and I stopped in to try it out and wow, were we happy! The meatball sub is one of the best I've ever had. Good, perfectly textured meatballs with a sauce not too sweet and not too tart - just right! Very friendly staff, clean, overall - great! Definitely a keeper on my good-to-eat list! read more

Visited Saturday on the advice of a friend and had to come back again on Sunday for more. Very fresh and overall delicious. Got the BLT and it was packed with bacon. Typically bacon is given sparingly at other establishments. read more

The food is good and predictable. But even if it were garbage I would eat here just because the people are so darned nice.

The food is hot and quick. I like the "Hook and Ladder" the best. The restaurant is clean, as well.

l have always been a fan of Firehouse Subs. Great food at an affordable price. Today I did experience something a little odd while having lunch with my mom. While trying to eat, a man (who I assume was the owner) was speaking so loud to his employees I could barely focus on my conversation. He was shouting to an employee about her hours, what she needed to be doing, and ranting something about being the "best trained employee to represent my restaurant". It was super odd, like he was purposely speaking so loud that customers could hear him. The employee looked a little uncomfortable. I know I would feel the same way if my boss was speaking so loudly to me when he could've pulled me in the back to discuss the matters. Overall, my experience was fine. I just hope that the owner realizes that customers can hear him and are paying more attention than he thinks. read more

My hubby picked up two subs this evening. Not a hard order. One was roast beef with lettuce and tomato. The other was like the philly steak warm sandwich. Beef,cheese green pepper,onion. Well he brings it home and there is nothing on that philly steak except steak. This is the first time we tried it, and the last time. If I want a sub, I'll stick to Jersey Mike's! read more