We went to this location on 07/09/26 with our subs we ordered a large fry for $4.99 so we could share it . I couldn't believe my eyes when the young guys working behind the counter served us our meal . I asked if that was the large fry because it definitely was more like maybe a small fry ! They replied our fries are served by weight . I will never be back to Firehouse subs , too many other better options . Wouldn't be surprised if this location is out of business within a year ! read more

Firehouse Subs - This is what a large fry looks like for $4.99 Firehouse you have to be kidding me ! - Fast Food Near Me - Waterford, Michigan

This location is always clean. Every time we go here there is always an employee wiping down tables and the drink area. On top of that, they have a Coca-Cola Freestyle machine with sooooooo many drink choices!! Now onto the subs. They don't have a huge menu, but the food they do offer has a ton of flavor and their prices aren't bad. This time we got two medium subs and split them. The subs were the pepperoni meatball and the hook and ladder. The pepperoni meatball marina sauce is so good - the sub has a ton of flavor. This is probably one of my favorite subs. The hook & ladder is good as well, but I seem to be partial to meatball subs. Make sure you get the app if you eat at Firehouse. They have a good rewards program that will get you some free food after a few visits. read more

Firehouse Subs - Pepperoni Meatball Sub (left) and Hook & Ladder Sub (right) - Fast Food Near Me - Waterford, Michigan

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I ordered the medium smokehouse beef and cheddar brisket which I added jalapanos. It was delicious. I had the combo with a coke and bbq baked chips. The whole meal was great I ordered a medium sub combo. The staff was so sweet and helpful. I will definitely go back. read more

Ok, this is the second time in a week that I have to post about a really bad experience I have had with a restaurant. I sent my husband to Firehouse to get some soup, as I was not feeling well, he wanted a sandwich, he told me as soon as he walked in he was treated like a thorn in their side, they were so put out with the order, that they barely filled the cups of the containers, actually the Mac and cheese was 1/2 full, and cost 6.50, he didn't notice because they gave him such a hard time . I wasn't expecting gourmet soup or Mac and cheese but it was awful and cold. I can go on and on about how bad the food was but, I am so disappointed that I will never go back, read more

I'm not sure what happened. This was an awesome sub two weeks ago. We went tonight and the quality was 100% gone. Wasn't the same bun . Obviously smaller but that's not an issue. Just not as good. Too bad. read more

I really do not have too much to say here. I was not impressed with the sub I ordered/received. I ordered the Engineer sub, and the cashier originally took my order as the New York Steamer; I am not sure how the two sound similar, but it was caught before I paid and them making the order. The Engineer is a smoked turkey breast sub with Swiss cheese, sauteed mushrooms, lettuce, tomato, onion, mayo, and deli mustard. I ordered mine large, with no mayo. I did not order anything else except for the one sub. The wait time was about eight minutes. It deceived me by making me think I had ordered what was going to be the best sub ever. But it really was not. The best way I can describe it as is "microwaved Subway". The sub was not appealing/satisfying at all. read more

Firehouse Subs - Well, here is what the Engineer sub looks like. - Fast Food Near Me - Waterford, Michigan

Good subs, moderate pricing, employees somewhat rude over phone and where's my damn pickle!?! As far as mainstream sub places in the area, Firehouse is pretty good, however on multiple occasions now when calling to place an order, the employee interrupts me with laughter. Now, I don't think that I'm a stick in the mud, but that really bothered me for some reason.. not so much the first time, but definitely the next time it did (which happened to be the very next time that I ordered from Firehouse). To add insult to injury, once the employee finished finding whatever it was funny enough so that she could finish taking my order, she asked if I wanted a pickle after each of the two subs that I ordered. I replied in the affirmative, because who doesn't like a good pickle, even if it does come in an unsealed sandwich bag like your mom sent you to school with in Elementary. Anywho, once I arrived home after picking up said subs, I was aghast to find that my pickles were nowhere to be found!! I really wanted to call back and let them know about the issue, but I'd prefer to not be laughed at again, so I chose to suck it up (well, maybe not, considering that I'm complaining here about it). The details of my description above are accurate, however I decided to try to have a little bit of fun with it, but in all seriousness, although I really like their food, I will no longer be a patron of this particular location, because I felt humiliated by at least one of their employees. read more

Delicious splurge. We really enjoy the brisket, and usually as order it. The club and meatball subs are also flavorful. I would normally rate this establishment five stars, but the owner decided to now up charge the chopped pickles placed on the sandwich that were normally part of the free toppings. The cashier was very nice about it and informed us of the change. I'm not sure if other Firehouses made the same change, but if not, I'm disappointed. They still have other complimentary toppings, so I opted for the olives, cucumbers, and jalapeños. My daughter still got the extra pickles, but found less meat on her sub. They seem to give you less brisket than when they first opened. This restaurant is pricier than most equivalent sub shops, and I've seen other locations come and go. Nonetheless we plan on dining here, the staff was pleasant and the good delicious. read more

Firehouse Subs - Fast Food Near Me - Waterford, Michigan

My favorite is the delicious warm toasted turkey sandwich and the kind staff!! :) THANK YOU FIREHOUSE!

Love the subs but they need to answer their phones and the people are not as friendly as in the past. Sad

YES. I am obsessed with a good meatball sandwich but most fast food places either don't put enough sauce or cheese, etc. The meatball sandwich I had here was excellent- I took the option of adding pepperoni, there was ample amount of sauce, cheese, seasoning, and bread. Lots to write home to mama. read more

Firehouse Subs - Meatball with pepperoni - Fast Food Near Me - Waterford, Michigan

Two stars cause the brownie wasn't bad and I got a coke but my sub was all wrong and they gave me Sun Chips instead of sour cream and onion that I asked for. 2 bites of the sub and I'm like NAH... this isn't even a passable meal. read more

Excellent hot subs. We've tried The turkey and cheese, the New York steamer, the Italian, and the meatball sub. Clean, kid-friendly, and delicious! They have a Coca-Cola Freestyle machine, and their brownies are yummy as well. We've been here twice this week... And we don't normally go to the same place twice in a month. Beats Jimmy Johns and Subway by a mile! Plus kid's meals come with a plastic fire hat. What's not to like? read more

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Very slow lunch service today at 12:30, but what disappointed me most was the restaurant not enforcing its posted covid 19 mask policy; on the front door and at the register it is posted that by law, customers entering the restaurant must wear a mask. Two guys wandered in and up to the register without masks, and were allowed to remain in the restaurant for several minutes; I heard the employee say something about it being the government's policy, but he seemed to kind of shrug his shoulders and allowed the customers to continue to be served without a mask. It's a bad look when you're not going to enforce the law/your own signage to protect your other paying customers from a deadly pandemic. The New York steamer was good though. read more

I just called to place an order, was put on hold. 10 minutes later I pulled in, still on hold and the place was empty. I may have understood if they were busy but completely empty! The employee just shrugged his shoulders. This place sucks! read more

Great place Clean cool restaurant with pleasant welcoming staff, was nice to walk in with kids and get greeted genuinely in happiness. Stroller no problem! Decor awesome filled with genuine firehouse articles that the kids loved. Food solid from a clean open to see kitchen with happy to customize crew! Selection of 30 spicy sauces from all over to try for those who are not yellow Cost inexpensive without a cheap feel! Would visit again . read more

First time ever at a Firehouse Subs today! They have a freebie birthday deal so I selected this location enroute from a couple of places and decided to try their Italian sub on whole wheat. Asked for special prep no ham, just Genoa and the staff were quite accommodating. I went with the whole enchilada of toppings to get an idea of what they typically serve. They are quite friendly and some of the staff has been on site since the place opened three years ago. So we just each had a 1/2 medium Italian #4 sub modified with Genoa salami, hold the Virginia Ham, I really liked it. At the shop, I asked how they differ from the Subway chain, the employees said the meat to veg ratio is slightly higher, I would agree. It was tasty, fresh and next time I order here I will check calorie counts! In a word Yum! read more

We were at firehouse subs and everyone was very pleasant and took our order quickly,friendly, and accurately. The sandwich was great and we will be returning for more. Rose read more

The people who makes the subs are doing their job five starly, can't be happier to eat the subs they made. The person behind the register is something else. Give you sour face. Give you the "look" like you're not suppose to be there. He probably is the manager or even the owner. I ordered a sub and I want everything but the pickle, he said "we don't even feel like to give away pickle for free". I never asked anything free from him. He don't even want you to stay in the store and that possibly why you rarely see people eating in here. They don't have any choice since they love firehouse's subs but have to eat it somewhere else. Or, he probably would treat you less sour if you look just like him. I don't know read more

Stopped in and grabbed a "Hero" sub. My girlfriend got the turkey and both of us agree they are good. The staff was friendly and helpful. The Captain Sorensen's Datil Pepper Hot sauce is terribly addicting (in a good way). All in all I'll definitely go again. Plus it helps out the firemen. Win win read more

Firehouse Subs - Fast Food Near Me - Waterford, Michigan

Firehouse subs on M-59 is such a joke and have the worst customer service ever!!!!! I called for a delivery and was told I had to use a 3rd site. I chose Grub Hub. They messed the whole Order up and I was on lunch. I went to the store and was told by the manager that I had to get my money back from grub hub. All I wanted was a stupid sandwich. Instead of saying I'm so sorry, and let me get u a new sandwich. She told me if I wanted a new sandwich I would have to pay for it. I have eaten there a lot but never again. If you cant come off a sandwich that you probably pay maybe 3.00 to save a customer then I'm out. I WILL NEVER STEP FOOT IN THAT PMACE AGAIN. You need to get some training on customer service!!!!! read more

Love love love the meatball sub with sweet and spicy sauce. It's the best I've ever had. People there are friendly and I love supporting the fire fighters by rounding up. Try it! See if you agree! read more

I tried ordering through the app and keep getting my order can't be completed and to call the store but when I try calling I get "your call can't be completed at this time" read more

Pros: Great selection of hot sauces, including some real bona fide ones that will hurt you. Clean place, brightly lit, cool decor. Cons: Absolutely the worst cheese steak sub I've ever had. Eating it was like eating shredded shoe leather. Non-existent cheese and one of the spongiest, soggy buns I've ever encountered in a sub shop. I should have bought some Great Value microwave cheese steaks subs from Walmart for dinner. In fact, the buns alone turned me off from every wanting to try any other sub from this place regardless of the quality of the other offerings. If you don't have a flat grill, you have no business offering cheese steaks on your menu. Carry on Waterford with your chain-driven, underwhelming culinary wasteland of crap food. read more

Had a grilled chicken sub with bacon and provolone on wheat bread. My first Firehouse experience was a good one as this side exemplified freshness. The bread is definitely the star of the sandwich, but Firehouse is sure to be generous with the ingredients. read more

Firehouse Subs - Chicken sub on wheat - Fast Food Near Me - Waterford, Michigan

Good food but the fact the Waterford location absolutely did not follow the new guidelines for covid-19. Despite all the signs posted on the door and counter stating by law you must wear a mask or do curbside pickup if you don't have one they allowed 2 girls to walk in with no masks and then allowed them to place an order and stay in the building and then out of the 3 employees one had her mask under her nose the other under her chin and 1 actually had it on correctly. If this is the way they will be operating their restaurant then unfortunately we will not be back. read more

Place never disappoints and food is always great! I recommend firehouse to everyone if they ever are looking for great sandwich place.

Must say with all the sub places out there i just was not impressed got the Italian and bread was soggy and not much flavor in the bread. Nothing special in my opinion. Will not go back. To each there own.... read more

Real soggy if your a veggie eater. Steamed subs are not good! Also , since when is $2.00 extra for mushrooms on a VEGGIE sub reasonable? I mean, lettuce, tomato, onion and cheese is it, so just give the damn shrooms already! read more

AMAZING FOOD & SERVICE! This restaurant is very clean and beautiful decor throughout - the interior looks like the inside of a firehouse, some of the decor was apparently donated by the local firefighters. You are greeted by a very friendly staff as soon as you walk in the door! A nice patio outdoors if you prefer to enjoy the nice summer weather. The sandwiches are incredible with the best quality meat, I highly recommend the smokehouse beef and cheddar brisket or the steak & cheese. The soda machine dispenses over 120 Coca-Cola products! This is a fun place for kids, and they even offer a kid-friendly menu. The kids are chowing down on their grilled cheese wearing plastic red fire helmets. Would highly recommend checking out this restaurant! read more

I keep on going back and forth between 2 stars and 3 stars. The sub was OK, but then again it just wasn't really good at all. I had no idea what to expect, but when I see and hear the name "Firehouse" subs, i think about flames and crispiness and intensity. Thing is, you won't experience any flames here and all that's toasted is the bread. This whole steam-thing just doesn't sit right with me. I get it what the intent is, but it truly misses the mark. It creates this issue where you need to balance tenderness and juiciness versus sogginess and blandness. I would much prefer to have a cold sub. I had the New York Steamer with corned beef brisket, pastrami, melted provolone, mustard, mayo, and Italian dressing. In my case, the flavors did not open up at all. It's not offensive, but it's not amazing either - I'll pass. read more

They were super friendly and my roast beef sub was super tasty. Plus they had a coca cola mix machine (I loooove diet sprite strawberry and cherry, don't judge me). Yum yum. read more

My first time trying Firehouse Subs. Awesome subs. I like that's it's founded by fireman, I didn't know that before. This place was fast and so much better food in taste and quality than some other fast food places. They were also collecting money for a non profit donation. I would recommend this place. read more

Great food! This place is very clean and the staff is very friendly! I would definitely recommend giving this place a try, you'll love it and come back again and again! read more

Excellent subs. The bread is so much better when you dine in but take out is good too.

Interesting new sub shop in Waterford. Loved the sub with corned beef and pastrami. New Coca Cola machine with a 100 flavors is cool.We came in the middle of the Saturday lunch rush,so had to wait a little to get our food, but it was worse it . read more

Overpriced. The bun turns from soggy to rubbery because they steam them. 9 bucks for a sub and a bag of chips.

Staff is friendly and place is awesome but the main reason to go is the subs....maybe dine in ia bettet but carryout sucks. You get home with a soggy bun. And that soggy bun ruins anything that wouldve been good to great read more

I LOVED the meatball sub and the Brisket & Cheddar. Very cute place. I'll be going back again soon! The staff was super friendly! read more

One of the best subs in the area. Always good service and the go that extra mile for customer satisfaction.