Standard sub choices. Got a ham & turkey sub. The turkey meat was actually kinda sweet. When you order your sub make sure you look at all the extra free toppings you can add. The staff taking & giving the order was friendly, efficient. I actually dined in & the place is clean. They have a hot sauce station with various hot sauces you can put on your sub. Firehouse works when you just need a quick basic sub. read more

They are not friendly at all. No greeting of hello or smile. Just is your order for here or to go. The food is good but the customer service is a rating of 2. It is cold energy. They need training. read more

Firehouse Subs - Sandwiches Near Me - Sugar Land, Texas

The first time I tried this place I thought, "great sandwiches!" The service is efficient, and the place looks clean.

Service sucks! Employee don't even acknowledge you with not a simple hello. Place was so quiet you could hear a pen drop. TVs off and music. I felt so uncomfortable honestly I threw away half of the sub away. Sandwich was not even that great. I had Firehouse before amazing subs. Unfortunately this location I'll pass and drive further to another location and actually enjoy the experience and the food. read more

Terrible customer service. I placed a pick up order and I guess someone picked it up cause they said it was made but I went to pick up and it was gone. They fought me on making it that it was already done and I had to show them my car that didn't have the food. She didn't want to look at the cameras either. Get new workers and monitor shit better this was awful read more

So this happened today. Then called and told them bread was molded and Trey said "we check our bread " as if I was lying then when I said "don't do that" he told me to calm down!! I'm not sure what happen after that cause my daughter had to take the phone. Botton line they courses on customer service and a new bread vendor. read more

Firehouse Subs - Sandwiches Near Me - Sugar Land, Texas

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If Dr House keeps getting patients killed, maybe it's time to fire House? I used to be a big fan of Firehouse when I lived in Buffalo and they make pretty good chili - which is what I would come here for. This location is friendly and I appreciate that and some of their sandwiches are pretty good. But the food's overall standard and longer wait times would lead me to award three stars, except for the fact that two of the girls working here are extremely friendly and that's why I give the extra star. read more

Firehouse Subs - This place is fire - Sandwiches Near Me - Sugar Land, Texas

The family was in the mood for Firehouse so we went and got our usual, two large New York Steamer sandwiches. I saw some new cookies and added 4 cookies to the order so everyone could have a sweet after dinner. Sandwiches were great, love the corned beef and pastrami combo. Cookie time came soon after and after biting in it my tongue started to burn and had a strong soapy taste. I was trying to analyze what I was experiencing and looked to my wife just as she threw up her dinner. Needless to say I had to convince her it wasn't poison and she did not need to go to the hospital and that I thought it was just soap. I can't say I will ever be eating there again, even though I love the sandwiches, I don't think I could trust them again after burping bubbles... read more

Firehouse Subs - Burping bubbles for real. - Sandwiches Near Me - Sugar Land, Texas

Pretty quick and efficient to order.I had about five people in front of me and they still got to me at a really really good time and speed. Cons: The people making the sandwiches are super super slow. They don't sweep the floor (often?) so it's pretty dirty inside but I took mine to go regardless. THEY DON'T WEAR HAIR NETS. THERE IS A GUY WITH A SHAGGY HAIRCUT AND HIS HAIR WAS ON HIS FACE AND HE WAS LOOKING DOWN AT THE FOOD. I AM SO HOPING THAT I DON'T HAVE HAIR IN MY SANDWICH read more

We ordered online for takeout and were pleased with the food. Hot sandwiches are infinitely superior to cold sandwiches, so we definitely were glad that Firehouse Subs offers many hot options. The downsides -- instead of a chocolate chip cookie as we ordered, they gave us oatmeal raisin, and we didn't realize til we already got home. The cookie was also kind of hard/dry. The brownie was OK, not great. read more

Visited this chain for the first time in over 5 years. Came here with a friend as we were in the area. This store had some very friendly staff and the food was as good as I remember it. Definitely a cut above the traditional chain sandwich shop. Good franchise/store for this chain! read more

I always order the turkey bacon ranch. No ranch no mayo. The last time I ordered they did not remove the ranch. It was actually tasty. read more

Firehouse Subs - Lobby - Sandwiches Near Me - Sugar Land, Texas

Always on the mark for taste, service, and order accuracy. Don't forget the brownies. Love that you have choice of sizes including a small. The drinks can be customized too. read more

Very disappointed in my Steakhouse Cheddar sub. It was served crispy and dry. (Toasted). The streak house cheddar sub usually comes on a soft white bun. read more

Firehouse Subs - a half eaten sandwich and a pickle - Sandwiches Near Me - Sugar Land, Texas

I have to say that my life changed for the better once I discovered Firehouse Subs. No, seriously. This whole time I thought I had to go to Subway or Quiznos when I wanted a quick sandwich. Not anymore! Firehouse Subs is so much better. The bread is light, the ingredients are fresh, and the staff is very friendly. I've tried every sandwich on the menu, and I like pretty much all of them. My favorites are the Club on a Sub and the Italian. The Italian come with like four different meats and cheeses. Like wow. It's amazing. The cookies are also very tasty. All of the menu items also have posted calorie counts, which is really helpful if you're trying to carefully craft your meal plans around that. The best part about Firehouse Subs is that you're able to round up your bill and donate the excess to the Houston Fire Department. I always make sure to do this because we all need to support our local heroes! read more

Firehouse Subs - Sandwiches Near Me - Sugar Land, Texas

Out of all the franchise Sandwich spots Firehouse subs, Quiznos, and Pot Belly are probably the best. It's hard to decide which is the absolute best but they each have their slight differences. Firehouse subs give you great quantity but sometimes that feels like it's more so due to the size of the bread, sometimes they don't put enough meat, veggies, cheese so you feel like you're eating more bread than anything else. Firehouse is also a bit on the pricey side of you want extra meat and cheese. I still like Quiznos the best but Firehouse is a decent alternative. Potbelly's taste is great but serving size is too small. read more

I can't recall having this many mistakes with one sub before. I ordered an old menu option called an Engine Company (turkey+roast beef+cheese) and asked to add cherry peppers and jalapenos. The sandwich I received had a number of missing ingredients (roast beef, cheese, cherry peppers, mustard) and even included mushrooms, which I definitely didn't ask for. Very disappointing to say the least. The saving grace of the experience was that the staff was very friendly in general and they made the other sub (Spicy Cajun Chicken) exactly as ordered. read more

The food is fine but I have grown accustomed to picking up my food without waiting. That is difficult when their app doesn't work and it has not been working consistently for a couple of weeks now. I submitted the issue to tech support twice already and both times all I got back was an email about how busy they are. read more

oh em gee its so good 10/10 employees were da bomb.com i would def come back with my besties cant stress enough 100000/10 read more

Firehouse Subs - two hot besties - Sandwiches Near Me - Sugar Land, Texas

Their subs are fresh , hot and delicious every time I go back! I get the Turkey club .

Just tried to order a sub and the lady goes "very busy, it's gonna take 10-15 mins. Is that ok?" Um, what? No, not ok. Bye. read more

Staff was very unfriendly and did not greet us upon entry. (Mind you the restaurant only has one other patron in it). SA why he's were mediocre. We will not be back to this location. read more

This place was so good! Love it will come back! The interior was super cute. The tables were Dalmatian and there was a cute painting. The sandwich was really good I got the Hook & Ladder it was delicious. read more

Firehouse Subs - Sandwiches Near Me - Sugar Land, Texas

We came here at the least busy time (4:30pm) on a Wednesday, and the 2 stars are only for the patient lady that took our order. In the 21st century and in Sugarland, Texas- I'm baffled that there is no veggie sandwich on the menu! The staff looked exhausted and confused by our attempt at ordering 3 vegetarian sandwiches. C'mon people, just because it's not a preset menu option doesn't mean you can't build something amazing and tasty that will make me want to at least consider coming back. Even subway and jimmy johns have veggie options. Lettuce is not a real vegetable, it's a filler. The sandwich team needs to stop complaining about "modifications" when your menu only had items like cucumbers and olives listed as veggies to add to a sub. Making a great sandwich is an art that requires good customer service skills such as asking the vegetarian if you would like to add/subtract items in lieu of meat. When you end the experience with "we have no special sauces left" (the only reason for coming to this place), it's a no go for me. read more

The Texans win deal is hard to pass up. Fast, fresh sandwiches that fit the budget just right. Just wear your Texans gear ;) 2018 When Houston Texans win Get a sandwich free with purchase of combo. (From 4 sandwiches available) Haven't had a bad sandwich yet. read more

This is a nice location in a shopping center, but far from the best Firehouse Subs I've been to. The staff is friendly and relatively quick to take your order, but the sandwiches take FOREVER to come out relative to other sandwich shops. And it's not even a large location. I normally go for the New York Steamer, which is an excellent corned beef and pastrami sandwich. It's pretty much my only go-to at this location, even though they have a Chicken Bacon Ranch and a Steak & Cheese which are both pretty good. read more

The hook and ladder sandwich is so good. Usually get the combo of cookie and unsweetened tea. So many soft drinks to choose from when I decide to have a soft drink. read more

These ladies make a mean sandwich! Firehouse in my favorite sandwich place, hands down, and this location never disappoints. They're always friendly, the place is clean, and service is quick. read more

The sandwiches are huge and delicious! As a bonus, I checked in on Yelp and received a free large drink. read more

Firehouse Subs - This is the New York Steamer! It's delicious. My husband ordered the Turkey. He enjoyed it as well. - Sandwiches Near Me - Sugar Land, Texas

The lady told my 7 year old son he needed a mask. Mandate says children 10 and up. Refused service! Gladly went to Jersey Mikes!

I am a huge fan of firehouse sub's. The staff was super nice and sandwich was made exactly how I like it. Will definitely be back when I'm in the area read more

Firehouse Subs - Large hero extra onion, add bacon. Money! Since its steamed once I get home I unwrap it to prevent it from getting soggy. I love this place - Sandwiches Near Me - Sugar Land, Texas

Love every sandwich I've tried! I especially like the Club on a sub and the hook and latter!!

How has this joint been hidden from me for years? I've seen a branch of Firehouse Subs in Austin, but never noticed the one in my hometown, Sugar Land. I'm glad I did, because now I have a new go-to sandwich place. The owners and staff are fast and friendly. Soft, chewy bread. Flavorful, steamed meats. Reasonable prices. I will be back. read more

Love this place, i eat there so much they know my order. Staff is friendly and sandwiches are amazing! Took my dad there for his first time and he is addicted! The only bad thing I can say is i spend too much money there for lunch (and prices are not bad) i just go there too much!! read more

My coworker bragged about this sandwich shop so I was super excited to try it. This was my first time at Firehouse Subs and chose the Steak and Cheese sandwich. Worst sandwich I've ever had and you can't mess this sandwich up, ever. It was dry, bland and the onions and peppers had no taste! Just gross. I thought I mightve just ordered the wrong thing, but I brought back a Momma's chicken salad sandwich for another coworker and she said she was not impressed either and equally as grossed out. HUGE FAIL!!!!! What a waste of $19!!! read more

I was out riding the motorcycle and decided I was hungry and in the mood for something warm and toasty... Saw this firehouse and decided was a good a spot as any as it was right of hwy6 . Walked in and was greeted by all the employees as a long lost friend. Ordered my meatball and sat down and started checking out the decorations. Before I knew it out came the food and I was chowing down . Service was fast and prompt . food was hot and fresh , and for a chain restaurant darn good read more

This place is definitely underrated! Nothing beats a warm sub, especially one from Firehouse Subs. They come in 2 sizes (regular or large) and the regular is enough to leave me stuffed. The bread is soft and chewy and their meats are flavorful and moist. I've tried several and all have been delicious (except the Steak & Cheese which was a little dry) but my favorite will always be the Italian. read more

I went here last week when I had a sandwich craving for lunch. It just recently opened and I was eager to try it out. When you first get in you are greeted by the firehouse paraphernalia, and the steam from their machines. We were also greeted by a pretty decent line. Not too long, and the people were friendly so that didn't make too big a difference. But then the line took ages to get through. I do have to say they could be a lot more efficient. It seems as if each staff member does all parts of the one sandwich, as opposed to an assembly line like Which Wich or Subway. It means that they can have less staff during slow times, but at a busy lunch, it means that they run incredibly slowly. As for the sub itself, I got the New York Steamer, which has thinly sliced roast beef and pastrami, and it was seriously delicious. The bread was perfectly toasted (unlike the issues I have with Subway and Quiznos who cannot figure out how to properly toast sandwiches). The meat was really really good, and I consider myself a bit of a pastrami snob. All in all, it was a great sandwich and I will go back sometime soon, I just hope that they get through the growing pains and get faster because it makes it hard to spend too much time when you are there during the lunch rush. read more

One of the best places for a sandwich that I have tried. I got the Smokehouse beef and cheddar brisket sandwich. I got it large (2 dollars more) because it didn't seem like the regular would fill me up. The sandwich itself was awesome. The meat was juicy and was great with the cheese and barbecue sauce. I will definitely make this place somewhere I go for lunch at least once a week. read more

Terrible customer service. I came in with the T-Mobile Tuesday offer, and I had asked if I could redeem my father's offer as well. My father was sitting in the car- mind you, he hurt his leg earlier in the day and he had trouble walking. Now I understand if the person redeeming the offer needs to be present, but the "manager", Roshni, said no in a very rude way. Honestly it was embarrassing. As a manager, you should know not to be rude with customers that are not even arguing with you. Unfortunately, this wasn't the end. Somehow, I was given a veggie sandwich (even though I even said at the beginning all of the sandwiches would be tuna and repeated it multiple times between each order). The manager tried arguing with me claiming that I ordered a veggie. I honestly didn't, and the audacity of her to claim that I did left me appalled. She even rolled her eyes at me, and said out loud, " I am not making another tuna sandwich". This was absolutely ridiculous. I tried being as nice as possible, and I was still met with terrible service. This is just not the way to treat customers. I understand it was a busy day for the store (as the manager said even though there were a total of 3 other customers behind us) , but my whole family has decided that we will not be giving firehouse subs another try. There are better sandwich places with much better service (aka not accusing a customer). read more