HORRIBLE!! My last time ever going here , every time is worst than the last, how you get my order wrong and I'm the only one in the store is beyond belief. Just close this location please!! It's a disservice to the community read more

Our order was so wrong. We were not given our drinks . No cheese on our sub. Ask for pickle spears on kid come not add. Asked for no bread on 1 combo & of course it was served on bread! read more

Avoid this location at all costs. During my last visit, I was greeted with three very young girls that were poorly trained in food preparation. Case and point one girl was not only chewing gum but popping the gum while preparing subs. By the way, I almost forgot to mention that my sub-container had oily fingerprints all over it obviously from not changing gloves before bagging the food. read more

I love firehouse, but this location is horrible. 1st time I went in 3 weeks ago and the guy says we're 25 min behind, yet 3 customers in the place? I've never had to wait 25 min for a sub. Today I thought I'd give them a try again. I tell the guy I want a build your own turkey. I start telling him what I want on it and he says, no... tell me what you don't want on it cuz that's easier for him. I'm done, walk out. This place is the worst. read more

Came in and it was only my wife and I and another couple and 2 employees. It took over 20 minutes to get our food. Not happy. Wasn't busy in here and shouldn't take this long! The firehouse I'm used to going to is 18 miles away and much faster service. read more

Every time I come here it takes 10-15 to make my sub and the place doesn't even be busy...smh

I always have great service with this location. The staff is friendly and the subs come out quickly. I love the subs here.

Maybe just rookie errors, but the order was all wrong and the sandwich was mediocre. My turkey club was good but not good enough to justify the premium over a comparable subway. My wife will not come back; had four strikes on her order. For here was delivered as to go. White bread was delivered as wheat. Veggie had scant veggies, cost as much as a meat sandwich, and had unimpressive taste. Otherwise, the servers were nice, but I think the place needs a bit more practice. read more

If I pay $10.50 for a sandwich I expect for everything I asked to be on the sandwich on the freaking sandwich. Stopped by on my way to work got to work and nothing I asked to be on my sandwich was on the sandwich there wasn't even bacon on it and I ordered a club! I called they told me I had to bring the sandwich back I told them I was in Scottsdale because that's where I work would be happy to take pictures and bring receipt. Well that wasn't goi g to work for them they needed the sandwich by the end of the day. Well I guess I paid 10.50 for a $5.00 sandwich back to jersey mikes I go. Smh. read more

Slow, slow, slow, slow, slow and not worth the money. 3 other sub places within walking distance and I know 2 are faster and the food is just as good. read more

I don't understand how hard it is to comprehend food orders, apparently extremely for these people. I have ordered the same thing every time I come here and it is always wrong. When I ask for no mushrooms and no mayonnaise, I expect there to be no mayo and no mushrooms. What do I find when I open my sandwich? The very things I asked not to be on it. I keep wanting to like this location since it's close to my house but I have had enough of the inept ability shown from the employees at this location. read more

There's something wrong at this location. Just one guy working, he did a really good job being on his own and was very friendly as well. People were waiting a really long time and the phones were ringing nonstop. I felt bad for the guy working there. Not going back. $12.00 for a sandwich, out of pastrami and a 20-30 minute wait. read more

First time at this location, but been to firehouse a bunch. employees were super friendly, place was very clean also. Was pretty bummed cucumbers were on the menu but was told they haven't had them since they opened, wish they would cover it up. Overall very happy though read more

This was my first time eatting at Firehouse & I was very pleased! I was immediately greeted by Kenji.. (hope the spelling is right) He was cleaning the lobby, but stopped to help me take my order! I was very pleased with the customer service I received and the quality of food! I will definitely be back! Keep up the good work! read more

Hmm ... not very busy but things behind the counter are very chaotic. A manager of sorts isn't very polite to the staff and is very loud about it. He left so it's quieter now. Waited 20 minutes for 2 subs. Will assume it's just because it's a new place and the staff aren't fully trained yet. 3 stars because the subs are great and the location is nearby. No stars for service today. read more

I love this place, foods always good. Their app helps you save. The customer service is good! Always clean and my soda is never flat!

Terrible attitude from staff. If you want a ok sandwich but want to get pissed off, go here. I called in an order for 3 large sandwichs and one small sandwich, 3 bags of chips and 1 extra pickle. The bag is ready when I get there...great. Except for the extra pickle. Rather than put them is the bag, the dude just hands them to me. He says the bag is already stapled shut. I asked for another bag. I pay and leave. When I get home, the small "steamer" is not is the bag. No food for my little girl....so I call the restaurant and start driving back. The phones rings and rings the entire drive. It's only a mile away though. I walk into the restaurant with my phone and can hear it ringing at the counter. I tell him it's me on the phone and hang it up. He says he was busy and couldn't answer. Even though I walk right up with no wait. I showed him the receipt and explain that one sandwich wasn't in the bag. He says I'm lying and that he made the sandwich personally. I said that may be so but I don't have it and drove all the way just to get it. He then proceeded to make my sandwich but is pretty much an ass about it. I watched him the whole time because he seems like the type who would spit in someone's food. Finally he calls my name and places the sandwich on the counter. No apologies, nothing. What he did get though is someone who won't go back to his sandwich shop and with repeat this story whenever possible. read more

Went there twice and both times the workers seemed confused / flustered / annoyed. The lady on the register gave us the wrong number plate so our sandwiches went who knows where. The first time I was upsized to a large when I ordered a medium but paid for the large, swipe and go mistake on my part I guess. The second time we waited almost 40 minutes for our two subs because they messed our order up, and then forgot to make it again. This place needs serious reform. read more

Some of the best I have had. I went to location in Maricopa but I will bet they are just as good everywhere

A little cheaper than Jersey Mikes with a totally different menu. Staff greets you as you walk in, food is good. One of the new fancy soda machines that have many different types and flavors. read more

What a joke that's all I can say $10.00 for a meatball sandwich 20 min wait and a shitty attitude awesome I have to look into buying a firehouse. Franchise read more

We had heard great things about these sub's so we were excited to finally try it. The décor us fun and all things firehouse. We got some sub's which were hot and toasty with plenty of meat, cheese and condiments. The small sub is really quite ample as well. I have to be honest I didn't find anything all that out of the ordinary there; the classic sub fare. The service was very good and very fast which was nice. It is a nice chance from Subway or Jeresy Mikes and the like. I will definitely try it again but I doubt I would go out of my way to seek them out. The price was a little more than I like but for a warm sandwich that is somewhat understandable. read more

Came in and there was literally only 3 people in here and they asked if we could wait to place our order because they were backed up. While we waited and were being patient someone else walked up and ordered. I liked this place and previously gave a 5 star but with service like this I might not come back. read more

They have lots of choices and different types of subs. Service was good and subs came out fast. I got the Italian sub on whole west. No combo but they do have that too. Great place to go if you are craving a sub and it's just walking distance to the LA Fitness next door if you want to go burn off the calories after. read more

Firehouse always tastes good. I love the beef and cheddar brisket especially. A great sandwich joint.

First time I've been to firehouse subs. Upon arrival there was no greeting and no one behind the counter and a very stale environment. After looking at the menu for a min or 2 finally an employee came out and acted like he didn't want to be there at all. I get it it's Memorial Day weekend but hey thank God you have a job. Anyway the price was on the higher end for $1=1" of sammich! The taste was great and temp was good. Customer service was just seriously lacking for me. Probably won't eat here again. read more

POOR EXPERIENCE UPDATE....I finally received a response from the email that I wrote to the corporate offices almost 3 weeks later. I really almost forgot about it, My email specifically stated I was not looking for a free meal, but however I was offered to come have a salad and a kids meal. Now I'm mad over the whole thing all over again.After 3 weeks they should of just left it be. read more

I have been to a few Firehouses and this one is by far the slowest. I was the only customer in the store with two employees and I waited 15-20 minutes for my food. Even when there are more employees the wait is still around 15-20 minutes. read more

This location is amazing. I have never had firehouse subs before and I thought I would give it a try. Danny R. helped me and was so patient when I couldn't decide what I wanted. He suggested all of his favorites and the most popular sandwiches in America and specifically Phoenix. I went with a meatball sandwich with sweet and spicy meatballs and would highly recommend it to anyone. Danny even checked on my half way through my meal to make sure it was good. Thanks for your service. read more

Enjoyed the fresh sandwich . Cheap Subs are not good . Quality at a good value . If someone wants low cost food McDonalds is across street .

First time trying Firehouse. Been waiting 20 mins for one sub. Everyone here has gotten the wrong sandwich. This place needs help. Or at least a manager. read more

I was in the area and ate at his location. The employees were friendly and my sub was very good. I always order the club at firehouse and it was as good as the other locations I have tried. read more

I love this place, great energy and good food! They provide great customer service and of course the whole fireman theme is great.

Last week was my first time at Firehouse Subs. I really enjoyed the food and service. Danny was the one who helped me and described the different sandwhiches and he was very helpful. The turkey bacon ranch won me over, I can never go back to subway again after that. I can't wait to try their other subs! read more

Poor quality, order was incorrect again, after I brought it back because it was wrong to begin with. Do yourself a favor, Fry's market is right across the street. Go buy a roll and meat at the deli, there's a microwave by the break room across from the deli counter where you can heat up your sub. It would be 4 stars compared to this place read more