The manager was very kind, respectful and helpful taking care of me. Much appreciated

Well... What can I say but DISAPPOINTED. Online orders took priority over people actually in the store.... We won't be returning. We were pretty habitual coming but no more. DO NOT GO HERE save time and go to another location. Completely understand why they only have 2.6 stars on here. If I could give a zero star I would. read more

Another take out order. This time, they had everything I wanted on my sandwiches. I still had issues with the reward system: I had to open up a help-ticket to add points. Ridiculous. Just let us scan or enter a simple code. Firehouse is working very hard to eliminate the reward for returning customers. Also, my cashier was fairly combative. It's never good to have that type of personality for the first person a customer sees. read more

Manager was very rude and uneducated. The sandwhich was made with half effort, warm deli meat and the atmosphere was very dirty and careless. read more

I really enjoy the turkey bacon ranch sandwich here! It's a hot sandwich, which melts the cheese and Turkey and bacon into the bread. Super tasty! Prices are a little on the steeper side but overall the food is pretty consistent. They offer a free sub on your birthday too, so sign up for their sub club! read more

Firehouse Subs - a close up of a sandwich - Sandwiches Near Me - Phoenix, Arizona

Made a mobile order and ready time was 30mins so I knew it was going to be busy. Arrived and waited another 20 minutes. But it's Valentine's Day & rush hour/lunch time. So completely understandable. The team was very apologetic and friendly. I appreciate them handling the stress well! Recommend this location! Everything came out delicious! Photo is of my half eaten turkey bacon ranch sandwich haha read more

Firehouse Subs - Turkey Bacon Ranch Combo - Sandwiches Near Me - Phoenix, Arizona

Horrible place, I purchased 2 sandwiches - 1 white and 1 wheat and I got half white bread and half wheat on both sandwiches. I called to tell them of their mistake and said there is nothing they can do. This was an order from the night before mind you I live about 20 min away. Anyway, having them remake it was impossible. I will never return read more

Every single time I go order in person they always get my order wrong but if I order online then pick it up there are less mistakes. I ordered in person, a medium brisket sub but I got a small so I let that slide since they charged me small sub price. I told them I want ALL the toppings on my sub and they gave me none. I just a mayo,cheese, and brisket with bread. This place needs better customer service. read more

Firehouse Subs - Sandwiches Near Me - Phoenix, Arizona

The brisket is so tender I get it with no bbq sauce and on white bread yummy The small portion is perfect for me but they have med and a large portion read more

The people who work at this place have terrible attitudes. They took forever to make my sub then when they did they got it wrong. This place is also overpriced ! read more

I personally use to work at firehouse this same exact location, the workers don't wash their hands. when they drop the sandwich toppings on the floor they put it back on the sandwich. The workers don't switch gloves out after touching money or the screen. The workers are disrespectful and will purposely mess up your order. read more

Exceptional Management at the Laveen Firehouse Subs: Raquel, Raquel, Raquel!! (manager at the Laveen Firehouse Subs) went WAYYY above and beyond to provide a memorable Christmas party meal for my high school students. She made and delivered two Deluxe Sub Platters to our end of semester holiday party, and just in time for their lunch. THANK YOU RAQUEL, you are our Christmas Angel! read more

Firehouse Subs - Sandwiches Near Me - Phoenix, Arizona

I've only been here a couple of times but every experience that I've had has been five stars! Great employees, fantastic service. I hope we have more establishments like this in the future! read more

We come here often because it's close to home and we always have a great experience! Fast, friendly, and clean! The soda fountain machine offers all of the varieties you could ever wish for which is fun! They also have fresh lemons and limes out so you can make a cherry limeade which I did and it was wonderful! They also have cookies and brownies which are always good if you're in the mood for something sweet! read more

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Food was delicious the workers were nice. My sub is made perfect and hot. Love the variety of beverages

It took 20 minutes for them to make two sandwiches. I had a GF NY Steamer. They forgot the cheese and it barely had any meat. This was our first time to Firehouse subs. If this is what we can expect we won't be back. read more

Firehouse Subs - Almost no eat on this sandwich - Sandwiches Near Me - Phoenix, Arizona

General Manager was very rude, not accommodating and REFUSED to give me corporates number! Today, I made an order through Uber Eats. I ordered the Hot Veggie Sub and requested to add black olives. I contacted the restaurant and spoke to the GM and told them there were NO sautéed mushrooms or black olives on my sandwich. The GM was very rude and was not accommodating at all. He said that he made exactly what was on my order and that I would need to bring the entire sandwich back to the store to prove that he made a mistake. I told him that it is standard for the Veggie Sandwich to come with mushrooms. He stated that some come with it and some may not come with it. I told him that's false advertisement because the description stated the Veggie Sandwich automatically comes with mushrooms. I requested another sandwich and he continued to say he will not make me another sandwich unless I drove to the restaurant and showed him my entire sandwich. I told him that the reason why I used Uber Eats because I am unable to commute to the restaurant. I told him I would be happy to take pictures of my sandwich and email it to him. But he declined and said there's nothing else he could do for me, and refused to give me corporates number! I do not deserve to be treated this way, and I can't find myself recommending or eating at Firehouse Subs again! read more

Firehouse Subs - No sautéed mushroom or black olives! - Sandwiches Near Me - Phoenix, Arizona

Better than any other sandwich place I've been to. Service was good fast and efficient.

I normally have a good experience in firehouse subs. Today was an exception. My wife was missing ingredients and ingredients she did not want were added to the sandwich. She called the store to get an exchange but the store manager was unwilling to redo a sandwich. He was disagreeable about a 5$ sandwich. I do feel disrespected after being a catering customer and getting sandwiches from them throughout the valley. Make sure before you pay to make sure they followed your directions, they may make mistakes and make you pay for it. read more

The speed of service is amazing. I typically order online due to the fact i do not like waiting in places but I was in and out with in 5 minutes and my sub was delicious as always!! Nice crew read more

Giving 1 star simply because 0 isn't an option. I've been going here for a few years and I absolutely love Firehouse Subs. But this locations customer service is seriously lacking. The traditional "welcome to firehouse" greeting is rarely emphatic on the few occasions it's even muttered. I rarely feel a willingness to help from any of the workers so going above and beyond for the customer isn't even in their wheelhouse. Even worse than this locations customer service is its execution of the sandwiches. They are typically poorly assembled without even distribution of meat or toppings. And on most occasions the meat is still cold even though it is supposed to have been steamed. All in all I think it's time I stop coming to this location as I have been upset by my sandwich on so many occasions. I challenge management to take reviews to heart and look at retraining their employees. read more

Walking in , as a customer I wanted to order and be out my way. Unfortunately, two employees didn't think the same, we were very rushed. My boyfriend said, " Alrighty", and then then Alexie, yelled out loud, "excuse me , we aren't ready", as she literally talking to her other coworker side chatter, 30 seconds later asking my bf for his order. I then ask for total, I let the employee know beforehand that I had cash , and then I could pay the rest on card. She said okay we can do that, put in your card first. I processeded to put my debit card in, she prints receipt and says your set. I looked straight at her, in confusion as to why she didn't communicate to me that she was just going to charge my card. Very inconsiderable as the employees don't know if my card is overdraft. She didn't apologize, proceeded to take the next customers order, he was a gentlemen who was a police officer who received a warm smile and Alexia had overlooked us and treated a different person with Authority different from my bf and myself. If you work in customer service , you'd know treating customers is truly part of the experience, and unfortunately it was not met here. Would give NO STARS for the baseline location if I could. read more

Me and my husband enjoy coming here. Recommend the Italian or turkey bacon very clean restaurant as well.

We go here all the time for lunch or dinner. The food is always good but the employees are so rude. They don't smile, they don't greet you, they don't say please or thank you. Doesn't matter who is working, the experience is always the same, just unfriendly employees all around. Spend your money at a different Firehouse location. read more

We Usually Go Here Before The Movies And Grab A Italian Sub To Spilt. It's Tasty Enough But Not Too Much Before The Popcorn Fest At The Movies. **We Made A HUGE Mistake And Went To Mo's Burgers Last Time It was So Horrible ...Bad Decision..Should Have Gone Here. read more

Ordered Firehouse over 20 mins ago only to find out now that they "rejected" our order. Ugh, just tell me right away instead of getting our hopes up, over 20 mins later, to then tell us the order was not accepted. Poor customer service for sure. read more

Paid $28.21 for two meals. Both my spouse and I became ill after eating there. I called and asked for a resolution they said that, "...if it was food poisoning there would be a lot more phone calls..." I was asking for my money back... they declined my request stating it was policy. what I learned is... 1. Expensive; 2. Should you become ill after eating their food they have policy 3. They will not refund your money. 4. Any company that has policy that does not cover "satisfaction" is not a company that will have my patronage. 5. I am disgusted with level of service that was provided for the money I paid. read more

Well my husband and I just moved to the area. We used Uber eats for the first time and of course our order didn't include the chips we ordered with our order. Called the restaurant and lady who answered read off the receipt and mentioned the chips. Told me I needed to call Uber eats as it wasn't their fault!! Um hello!! Nor was the napkins and utensils I requested I in the order and didn't receive them either! I then asked if they could give us a credit and she said no. read more

Terrible customer service starting from the owner to the general manager. Rude and disrespect. No customer service skills. Will never ever eat here. 0 stars read more

Blonde girl taking my order had her mask down under her chin & was smacking her gum in front of me ask I was ordering. She was incredibly rude & even blew a bubble while I was speaking. I thought I was being pranked. Such terrible customer service. Also the sandwich took 15 minutes to make and I was the only customer. Sad. read more

The person I had was rude but the food was so good I didn't ever care. If you are looking for yummy food this is the place to go.

I visited this place about 5 times. Every time I visited this place I enjoy their sandwiches.You have to wait about 5 - 10 minutes for a sandwich. I don't think it matter what time you go there. Lunch time, Later in the day you still have to wait. But the sandwiches are good. read more

Love the food but service was bad. I needed 10 subs for a work function, I called 24 hours in advance, was told to call back at 10 am the next day when they opened. I called 10 am next day, was told I was supposed to call 24 hrs in advance. I told them I did they refused to help me even going so far to say they didn't have enough tuna for 2 sandwiches., Meat cutter wouldn't be in till after 11. It was like they didn't want my business. I went to another place and was accommodated immediately. read more

Okay I really want to like this place and sometimes I do but last night we got subs and the bread was stale and they messed up my order no lettuce no tomato and the roast beef tasted off. I am almost ready to go back to Subway. Can you guys try and do better? read more

I definitely don't think their is a manager or supervisor here, 20 mins to make a sandwich and then on top of that the music they blasting has a ton of profanities in it like wth ha this definitely not a good fire house for how nice it looks read more

The customers service at this location leaves a lot to be desired! The past week I have gone to this Firehouse Subs and the counter staff acts as though they are being bothered and doing you a favor! I've even noticed one of the ladies rolling her eyes up when I was trying to be friendly and make conversation! If you have no people skills then don't work in a job where you need them!!! read more

The food was good though overpriced. Had it not been for the poor service, this review would be 4/5. T the cashier seemed indifferent and was void of anything that might be considered customer service (destiny). While i was eating, two customers followed worth complaints. Was expecting so much from this place and left work a full belly but will not be back. Better than subway, but very narrowly. read more

Firehouse Subs - Not sure if the guy on the right is shooting flames at the guy in the door or what? - Sandwiches Near Me - Phoenix, Arizona

Other than flavor being decent we would give this zero stars. Between two 12 inch subs the total meat was not even 6 ounces. Bread was stale. Each time we go to this firehouse sub it gets worse. Better off spending money at subway - get more meat and more fixings for less $$. read more

I keep giving this place multiple opportunities and each time my order is not correct. The subs are always fantastic so I keep overlooking but guys if you get an order with a salad can you include the dressing that was requested as well as the pickles that were requested for each sub? read more

Seriously the best service I have had in years. Food is amazing, the staff is very friendly. Always welcoming. They make you feel like family... Highly recommend. read more