Bad and cold staff attitudes. They did not seem to be happy there at work. no greeting, no thank you, no replies back to thank you. Just horrible silent and rude stare. if they were not happy there, they should not be there. bad customer services. never go back again. read more

**update*** I have underestimated this place. Over the last few months I have been coming here and have changed my mind. I am becoming a fan. I usually get the Philly Cheesesteak on white loaded with onions, peppers and Provolone cheese on a white roll with mustard and deli mustard. The small is well small...4 inches. Who wants that? The medium is a perfect size to fill me up. The Mister gets the Italian with extra meat or the Pastrami with corn beef on white with all the fixings and double the mayo. Wash everything down with a self serve 1001 things to drink fountain. My go to button is the Ginger Ale or the HI C Orange. Plenty of non soda drinks like Vitamin water, flavored juices and lemonades, iced teas, ect. Prices are reasonable. The reward club has a lot of perks and freebies. Take advantage of it. The girls here are so friendly. They really get to know their regulars. I like that. They make conversation. They get the orders right. They offer gaurenteed smiles. Finally a fan. 3.5 rounding up. read more

Firehouse Subs - Sandwiches Near Me - Orange, California

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Love firehouse subs! I've never had a bad experience or bad sandwich at any location. They're meats and toppings are always fresh. My go to's are the hook and ladder with an extra pickle on the side and when I'm not eating meat it's the veggie sub, it comes with caramelized mushrooms and onion which is actually really tasty. The staff is nice at this location. Ive never sat inside to eat but when I pick up my food the place is always clean and well organized. read more

Oh Free Combo Upgrade when you order a med or large sub with Yelp (as of 4/7/19). Combo upgrade is chips and a drink! Did you know they have a Firehouse Subs Public Safety Foundation? "The Firehouse Subs Public Safety Foundation better equips first responders and public safety organizations with life saving tools, resources, and support." Very cool! There is a change collector near the cashier. You can also make a $2.00 donation to take home an empty 5-gallon pickle bucket! The parking is easy. Tables are painted with like dalmatian dogs with white base and black dots to complement the whole Firehouse theme. Cute! Okay back to my lunch! It was my first time at this location... Not much hot sauce displayed here like the one in Laguna Hills... They have 3 bottles of the same sweet bbq sauce. I ordered the steak/cheese sandwich. It was good. Better than Subway... It definately has quality ingredients. You can also add additional stuff if you want. I requested banana peppers and cucumbers on the side. And extra mayo on the side. ;) A variety of chips to choose from. I had the Miss Vickie's Jalapeno Kettle Cooked Potato Chips! Yum! Love that fancy crunch! I love their drink fountain. Its the fancy one with alot of choices. Cherry/Vanilla Diet Coke! Yes please! And thank you! Almost perfect 5/5 stars. Where's all those hot sauce display?!? ;) read more

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I ordered through grub hub and when I received my order and started eating then realized it wasn't gluten free. So I called to ask them and they told me to come and get a new sandwich. But then realized they put the wrong order in the wrong bag. The manager was supposed to call me but never heard a word!! read more

Food is great just like other locations. Service... horrible. I waited 30 min, 3 people that came after me got their food first. The only thing that kept me from being angrier is that there was a girl before me that was still waiting. I don't know if they were new .. but man ... no sense of urgency. Terrible service all around. Will give it some time before i go back to that location. read more

Rip off a 4 in sandwich that actually measures 3 in. And just ok not worth $11. Just meat and cheese and to much sauce read more

Firehouse Subs - Brisket and cheddar small comb...really $11 - Sandwiches Near Me - Orange, California

We stopped to have lunch at Firehouse Sub on 2139 N. Tustin Street in Orange. Diana and I wanted eat some sub sandwiches since it was a cold and rainy day. Hayley the cashier was super nice and friendly. She was very helpful on our ordering our meals. Appetizer: I had: The Firehouse Chili; It was nice and hot for a rainy day. It was flavorful. Entrée: I ordered: The Hook & Ladder Sub; smoked turkey, honey ham, and jack cheese on wheat bread. A medium size sub with an added side of baked potato chips. It was fresh and very tasty. I drank a Coke Zero to balance my meal. Diana ordered: Firehouse Meatball Sub; Italian meatballs, provolone, marina sauce, and Italian seasoning. A medium size sub on wheat bread with a side of baked potato chips. A good combination of flavors. Diana drank a Coke Zero with her meal. Dessert: I had: Oatmeal Raisin Cookie; was tasty. Chocolate Chip Cookie; a good taste. Macadamia Nut Cookie; flavorful. Chocolate Brownie; also very tasty. They were very delicious. I thanked the management for allowing me to take some photos. Then I took some outside photos. I drove off to find another review. Robert H. read more

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If ordering take out make sure you check your sandwiches before you leave!!!! Pros: helping the fire man ! Cons: came in for take out when I got home I find that my sandwiches came with out the pickle spears (why advertise if you're not going to give it) but worst of all my sandwich was done incorrectly! I called in to let them know if I could just get a replacement for next time and the cashier (cody) tells me it can't be honored. When I ask to speak to a manager I was hung up on. read more

I met the owner while driving w Uber, stand up guy. Gave me really valuable advice. He gave me free sub vouchers and I went to try, it did not disappoint! Amazing quality and very good service! read more

Love this place. Blows all other sandwiches away. Meat is finely shaved and almost sweet it's so good! Fresh and hot!

Spectacularly cute and spotlessly clean, I liked this place the moment I walked in. But with a sandwich shop this cute, could the food or service be any good? Well, in this case, it was! While my son ordered the sandwich and brownie, I ordered the Firehouse Salad. My son had the ham sandwich. With honey ham, provolone, tomato, lettuce, and mayo on a white roll, the ingredients in his sandwich were fresh and delicious. My salad had cucumber, olives, tomato, mozzarella, and romaine lettuce and was great too. The brownie was "awesome", according to my son, and course I had to verify this. I thought this brownie was super moist and the flavor was wonderful. Although there was a bit of a wait for the food, there was plenty to see while we waited. There were two televisions and a couple of cool murals on the walls here. The mural of the City of Orange firetruck was really nice. The black and white spotted tables, dalmatian dog in the corner, and firefighter's jackets hung on hooks near the door are all fun things here. I also liked that they had little plastic fire chief hats to hand out to the kids. By the time we were done checking everything out, our to-go was ready. The employees were friendly and helpful and the food was great! For a nice lunch to-go, we'll definitely be stopping by this Firehouse Subs location! read more

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Came here Saturday morning just past ten during covid-19 and there were two employees there and no other customers. My husband and I ordered a sub to share, they took our order and we thought started making it. We didn't realize that they didn't start making it until almost ten minutes later the guy at the counter asks us to review our order. The two employees felt chit chatting in front of two customers was more important than working. We ordered a large sub with half mayo and no mustard and half mustard, no mayo. I started eating it immediately and the bottom of my bread was already soggy. I looooooove mustard, but there was so much Dijon it was too spicy, like I ate a spoonful of horseradish. And something on it must've completely bled thru to the bread which became inedible and disintegrated when soggy. Won't be coming back for extremely lackluster service and disappointing food. read more

Firehouse Subs - This photo was taken 5 minutes after receiving order and bread is soggy and disintegrating. - Sandwiches Near Me - Orange, California

The customer service is terrible. Their mobile app literally works 10% of the time and I have to email customer service every time to try to get them to fix all of their glitches. Since I was unable to do a mobile order because app wasn't working, I asked if they would honor my $5 off "welcome back" coupon. The associate said no so I asked to speak to the manager. The manager called the owner and the OWNER wouldn't honor $5 off. Ridiculous. I've been in customer service as a Store Manager for years and $5 is nothing to make the customer happy and do the right thing. That is the reason for my 1 star review. read more

In the long line of options for Subs in the area, this place was OK. Given then choice, I'm sorry to say I prefer Earl of Sandwich. That being said, the meatball sandwich was delish. Loved the melted cheese on top. The cute little hats they have at the counter are cute as well. Service was typical. I had a coupon and girl messed it up, but they were kind enough to refund the different back on our card. Now sure when this location opened, but they have a NOW OPEN sign in front so I assume not very long. They have some coupons in the Entertainment which means we'll be back. We're a sucker for a good deal. read more

Firehouse Subs - Free fire hats! - Sandwiches Near Me - Orange, California

Went to this location tonight and having been here before knew what to expect... The service from Michaela was excellent. She was professionally polite. My order was made incorrectly however she and her coworker a young lady whose name I did not get fixed it immediately and were kind about it. The food here is delicious! I got the Book and Ladder and husband had the chicken meatball parmesan and that smelled so good like authentic Italian! He loved it and said it was delicious! The atmosphere in there is casual and easy going and perfect for a fun date night or even a lunch break! Great atmosphere and the employees are attentive and always busy I never have seen them just leaning! Very good place to eat and good quick service sandwiches! Also try the chili! Thank you Firehouse Subs of Orange! read more

One of the worst sandwiches I have ever eaten. I guess you get what you pay for. T-Mobile gave me a free one and o still overpaid. How a place like this can stay in business serving food like this is beyond me. read more

Absolutely recommend Firehouse Subs. I was in the area wasn't sure what to eat and decided on a sandwich. I ordered the meatball sandwich and was very pleased. read more

Firehouse Subs - The meatball sandwich is delicious, first time at Firehouse Subs. Staff is friendly and welcoming. Thank you guys. - Sandwiches Near Me - Orange, California

Great deals, great sandwiches and lots of hot sauces to choose from. I got the 8 inch Wednesday special Turkey and ham totally involved or the works whatever ya wanna call it. read more

Firehouse Subs - Have you ever seen this many hot sauces? - Sandwiches Near Me - Orange, California

This is my go-to spot when I'm craving a meatball sandwich, not sure what they put in them but they are so good. This location doesn't seem to get busy, so service is typically fast. The staff here is nice, but they don't seem to engage enough, they just make your food and ring you up. So don't expect more conversation other than that. Anyways, their Sweet & Spicy meatball sub keeps me coming back. It has a perfect balance of sweet and spicy, and it has cheese galore! read more

Firehouse Subs - Sweet & Spicy meatball sub! - Sandwiches Near Me - Orange, California

Great customer service, place was clean they also have different varieties of drinks so that's a plus. I recommend the Turkey, Bacon, Ranch Sub very delicious. read more

Firehouse Subs - Sandwiches Near Me - Orange, California

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Yummy, great service, clean restaurant, in an offshoot of the Albertson's shopping center at 17th and Tustin. Both, the Tustin location and the North Tustin in Orange location, are both great. What eclipses the people, is the food!!! read more

Literally the best firehouse ! It's right by my house and every time I come in it's just awesome. Jonathan, Arielle, Mario, and Liz are always so welcoming and friendly, as well as busting out sandwiches. They are always on top of cleanliness in the store, working hard , and being professional. This is why I come back every time read more

I DONT EVEN WANT TO GIVE THEM A ONE STAR, WOULD HAVE RATHER GIVEN THEM NOTHING!!!! Please please please, enter if you dare. I went here the other night( around 6:30pm) with my husband and son for dinner. Other than the friendly service I will NEVER be coming back here again. My son had the good ole kids ham sandwich, no problem there. Here's where the problems start, my husband had the hero sandwich with all the works added some jalapeños and nothing to crazy. I had the grilled chicken with bacon and olives. Everything seemed fine. I saw a price of chicken that was a little blackish/brownish but I thought it was from the olive juice that soaked into my bread. Once I got home, which was about 7:30, I felt really tight in my stomach and thought maybe it was just I ate too much even though I ONLY had the medium sandwich. THEN around 1AM I was woken up out of my sleep, as I started to not feel to well. My husband complained about not feeling well but was able to push past the pain. Me on the other hand, I felt nauseous and my stomach hurt really bad. So bad so that I couldn't even go back to sleep. I tried my hardest to go back to sleep and finally did until at around 3 AM I had the worst cramping in my stomach I could not bear the pain that it woke me up out of my sleep and that's when the throwing up and everything started. The pain and the throwing up and everything was so bad that I ended up in the ER. Doctor said I got food poisoning from whatever I had from dinner( which was fire house subs). So needless to say, because of the food poisoning, I will never be back. read more

Yum! What better way to say this place is delicious. So what, service is slow. But the wait is worth it. Soft bread with the perfect amount of chew. Meat is plentiful. Great menu options for hot or cold sandwiches. Kids menu as well. read more

Answer your damn phones. Management should step in and do something and take action. I'm a business owner too and this is terrible service.

Got an order from them through door dash. To really a sub person but their meatball sub was insanely delish. Major recommendations for the meatball sub and they have Mac n cheese with a breadcrumbs. GOOOOOOD! read more

I want to say Ariel is such an amazing employee!!! I went to this location in orange and she had amazing customer service and made me feel welcome. The subs that she made where delicious and best of all, I took my doggie with me and she even put some chicken for her!!! she honestly made my day!!!! We should have more people like her working in the rest of locations!!! She's amazing!!! she made my day!! Thank you Ariel!!!!! read more

I ordered the Jamaican Jerk Turkey sandwich which I have never tried before. I received my food and sat down to eat and as I was almost done with the sandwich the staff comes over and presents me with another sandwich. They stated that the seasoning on the sandwich they originally provided me was was incorrect. I didn't know what to expect as far as taste and didn't even mention it to the staff. Yet they took it upon themselves to correct it and provide me with a new sandwich. Thank you for your honesty and positive work to all the staff here! read more

5 starts for the staff trying to do their jobs, and 1 star for the owner (I think) he may have had a bad day but he made me uncomfortable. I felt so bad for how he was talking and treating his staff... plus it's unprofessional to do that in front of customers. He was kind of rude to me too... makes me not want to use my yelp check in coupons . :/ read more

Very incompetent staff you have here. I ordered 3 large subs. I was quoted 20 minutes. I arrived in 20 minutes to a confused staff. Then after 5 minutes someone says "no one put in the order ". This is ridiculous. Then I had to wait another 20 minutes to get my food. How hard is it to put in an order when someone calls in? Will not be returning . We order large family and catering orders. Not anymore. Train your staff or hire more competent employees. read more

Decided to try this place for the first time and it was really good. Didn't know the build your own sandwich would be hot, which is not what I wanted, but upon going back into the store the guys behind the counter were super friendly and remade me a new sandwich free of charge. Great service and the food was really good too. read more

I love this place. Friendly, clean, delicious. That Captain Sorensen's sauce is legit. read more

Prob the most uncomfortable time I've had at a fast food place in a while... we get there around 8:16 pm and they have all the chairs blocking your way to the register, they didn't say hi as if they were open, we had to ask the girls if they were. They reluctantly said yea, and we hesitated to even order but screw it nothing else open. We had a long day gardening and soccer games, we just asked them if it was "okay that we were there" she said yes,... we ordered and a guy came out the bathroom high as hell, I mean lit. He must of worked there too he walked I the back and the girl doing our food followed him and with he gloves on she turns off a set of lights and idk what else she touched while she walked around came back using the same gloves finished making our food. I told my husband I really didn't want to even be here after the beginning felt awkward and that we bothered them... we ate it anyway but I'll tell you what, they will hire pretty much anyone now looks like. Really not worth it super disappointed in this place the guy runs the Tustin location and I'm sure that shit don't happen there read more

I've been here a handful of times recently. The staff has always been kind and the subs are fresh and taste great. Generally the wait for the sub to be made is less than 10 minutes. The place is clean. They also have the Coca-Cola Freestyle dispensers which is always a plus for me. read more

What should have taken 10 mins max, took 25 mins... for just our 2 subs to be made...nothing special about the subs. We had hired a babysitter so we could spend a couple hours for our anniversary together. This took up a huge chunk of that time. Totally disappointed. read more

This place is amazing. I don't think I've ever had a sandwich here that I didnt like. My personal favorite is the Italian, DELICIOUS!! Oh and their firehouse lemonades are SO GOOD! read more

I don't like writing bad reviews but honestly this places was possibly one of the worst service I ever had. I been working in the food service for 5 year. The worker who helped me was wearing glasses. He was so rude to me even though I was super nice . My friend also order the coldest Mac cheese known to man. Everyone has their bad days but please don't take your aggression towards people. read more

Firehouse Subs - Mac & Cheese - Sandwiches Near Me - Orange, California

Do not support this Fireside. Walked in to order my sub and was told it will take at least 15 minutes to make it because they have an online order a head of me. Spoke to the general manager and he supports this customer service and Making online sandwiches that were ordered before he services his customers that walk in. Horrible customer service, do not support this business! read more

BF and I stopped in for lunch here yesterday. They were super busy and we were lucky to get a table. Order and pay at the counter, somebody brings your food to you. I think the layout in here is awful. They jammed entirely too many tables into a small space, and if you are on the outer row of tables (as we were) and the line is long (as it was) the people in line are literally shoved up against your table. Remove one row of tables and I think this place would be better. Moving on. The food - I ordered a Sriracha Beef sandwich and BF had the Club on a Sub. His sandwich was really good! I would order that in the future. It was a hot sub that had turkey, ham, bacon, cheese, lettuce, onions, mustard and mayo. Very flavorful. My Sriracha Beef was literally that. I guess I thought it would be a Sriracha mayo or some other toned down version of Sriracha. Nope. It was a sandwich with beef and some lettuce and onion (I opted out of tomato) drenched in Sriracha. It was way too spicy. Too much sauce! I would come back to either get my BF's sandwich or try some other sandwich they have that does not involve Sriracha. I would probably choose to take my food to go. Don't think I will be craving it and go out of my way to eat there, but if in the area, I wouldn't mind giving it another shot. read more