Terrible service. Three young ladies working Friday night and was waiting for my sub for 25 minutes in store because they couldn't stop playing, talking and dancing around while 10 people in line were waiting on our food. And when I finally said something after about 15 minutes watching them just stand there and talk and completely forget they are at work. I will not return to this store to pay for overpriced subs and absolute terrible customer service. read more

Quite literally the worst Firehouse I have ever been to. On multiple occasions, we have ordered subs online and had to wait 20 plus minutes after the promised pick up time. We have had multiple errors in the food we ordered, most recently tonight, after waiting for 30 minutes, the Hook and Ladder salad we ordered had no meat on it, only lettuce and cheese. The staff is consistently slow and inaccurate and we have wasted money with no resolution when the orders have been wrong, as nobody ever gets back to us. Disappointing is an understatement. Would give 0 stars if I could. read more

Firehouse Subs - "Hook and Ladder Salad" with nothing other than lettuce and cheese. - Sandwiches Near Me - North Charleston, South Carolina

Employees are funny and the food is prepared well. Down to earth people makes it feel like an actual experience and not corporate business.

Firehouse subs is an underrated spot in my opinion. They consistently produce amazing quality subs with awesome flavor. There are many locations so you don't have to search hard to find one. The staff always makes sure to welcome you when you walk in and they don't have you waiting forever for your food. The locations have always been clean as well which says a lot about the care they take in running the business. One great thing I recently learned is that they will do a free sub deal daily. Depending on the name or what letter it starts with, you are eligible for a free sub with any purchase. It can really brighten your day to walk in and get great food just because your name happened to start with the correct letter. Firehouse is awesome. read more

Firehouse Subs - a sign in a store - Sandwiches Near Me - North Charleston, South Carolina

Great food, friendly service. Conveniently located ... always fresh, good quality ....staff is super nice and friendly ... great place at a good value read more

The steak and cheese sub was good I had a small which was very small but good. The workers was working on the sandwich as I was thinking lol. The place was clean and very calm. read more

Firehouse Subs - Philly Firehouse Steak & Cheese - Sandwiches Near Me - North Charleston, South Carolina

Great food and service. Stopped in for my favorite "New York Steamer". Sandwich came out warm and tasty.

Ordered a small. It was smaller than small and more expensive than I usually pay for a 12". Unfortunately it was not very good. I would rate it below a gas station sub. Nice staff and nice clean store. Food disappointing. read more

Firehouse is my fav sub shop. Always get the Steak & Cheese and add their house-made datil pepper sauce. It's my go-to and oh so good. I've tried a couple of others in the past, but not as good as the S&C. Recommend the jalapeño kettle chips if you like a little heat with your sub. This location is same layout as others I've been to. Food made fresh and delivered to table fast. Only real negative was the table hadn't been cleaned off. Drink cups with the combo were slightly smaller than I got at my local Firehouse in GA. Not sure if they changed sizes recently or it's just a CHL area thing. Overall 4.5 stars. read more

Ordered $60 worth of food. Did not receive order for Mac & Cheese or pickles. I won't be ordering from here again.

Dang man! I know it's hard to find good help but this was nasty. The doors were locked @ 8:51 (closes at 9) I had to bang on the door to be let in and pick up a crap sandwich and potato paste soup. I called the manager later and she said she'd leave my name on some board in the back ( yeah uh no thanks so you can spit in it)? They are training she said but there is a lot that is just wring about the whole situation. It's not like these kids aren't making $10 plus an hour to make a sandwich. Depresses me about this world right nowWtf it looks like it was eaten and regurgitated. Missing all the ingredients and the meat (I think it's Turkey) has weird mini holes in it like worms chomped it. They must've ran outta shredded lettuce b/c I've never seen this. No tomato, bell peppers or banana peppers as requested. read more

Firehouse Subs - Hook and ladder - Sandwiches Near Me - North Charleston, South Carolina

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Firehouse Subs on Rivers Avenue in North Charleston is a really great place to go for fresh sandwiches and cookies when you are hungry and need something quality. They are very efficient at getting everything prepared here and do a really good job at making sure that everything is done quickly and correctly. I have enjoyed some really good sandwiches from here over the years. read more

Firehouse Subs - Firehouse Subs - Sandwiches Near Me - North Charleston, South Carolina

The people that work here are the nicest people ever. Or I came on a really good day. Either way, great people. Great service. I came here for a quick bite on a Sunday afternoon and was greeted per usual. Then I spoke with a super sweet lady to give her my order. She was so daggon sweet. The crew made my sandwich (engineer with sautéed onions) fast and it was delicious! 5 stars...I'd give 10 if I could. Thank you for a great experience. read more

I enjoy going to Firehouse Subs on Rivers Ave in North Charleston once a week. Not only am I greeted by the manager, Caroline on every visit, but she makes it a point to smile at everyone and ensures that the customers are content and satisfied. Every time a service man or woman comes into the store, she goes out of her way to say "thank you for your service." That speaks volumes! Thank you Caroline for the above and beyond customer service! Sincerely, John read more

Not a one star. Negative star. I ordered an Italian large sub for lunch and when I was half way munching through my first half of the sub I felt like I was pulling something out of the sub so I looked to see what it was... it ended up being a long strand of hair which I was pulling out with my mouth. My hair is dark brown/black and the hair that I found was close to blonde or darker blonde. I should have been grossed out by then and not have had the faith that the other half of the sub wouldn't have anymore hair and simply just dumped out the whole thing. I was very tired from working (food and beverage, which I had my hair tied up with a hat on)all day came home famished. I did not want to cook and decided to give it another shot on the rest of the sub I had leftover. Guess what. I'm pulling out even a longer piece of hair(the same color)when I'm half way through the end of the sub. Wow. I have absolutely no words. Two long strands of hair in one sub?!?! Especially in times like this when the whole entire world is talking about cleanliness and sanitization ESPECIALLY with restaurant businesses... this is just sad and beyond disgusting. At this point, what else could have been on my sub for God knows what since the person that made my sub was so careless to add his/her two strands of hair to the sub. read more

On July 3, 2023, at 7250 Rivers Avenue, N. Charleston, I had purchased a medium corned beef sandwich on wheat, no mayo. Not only did the sandwich not have mayo, there was no mustard on it. The corned beef was tough and fatty. I threw it in the garbage. Last time buying a sandwich from Firehouse. read more

Just had the new meatball sub, and I was not disappointed. Last year, I got a taste for one and ate at a rival sub shop, because, at the time Firehouse did not have meatball subs. It was bland, tasteless, and left me wanting. My memories of a great meatball sub were fading, never to be re-lived. Until now...Firehouse Meatball Sub has blown away my memories of what a great meatball sub should be. The meat is perfectly spiced, the marinara sauce tangy, and the cheeses real! It was a tasty hot mess. Service was friendly, but can be slow, but that is to prepare your food! Be patient, and be ready for making memories of what a meatball sub should be! I love it! It has FLAVOR! Word to the wise; if you can, eat it in the shop, as it can get messy inside the styro-container on the car ride home, and the bread a bit soggy. Otherwise, flawless sub! read more

Firehouse Subs - Delicious meatball mess after a car ride home. Awesome! - Sandwiches Near Me - North Charleston, South Carolina

Summary First: It's a Hungry Man's Sub Shop; Big Portions, Standard Styles, Bit on the expensive side... on to the review... It is hidden away, BUT there will be a guy outside yelling the direction of Firehouse Subs by the road. Is that a plus? I'm not a sub sandwich fanatic, so maybe I'm not their target market. I had the Hook and Ladder (Turkey and Ham with standard toppings). I feel as if I expected more from a $12 large combo. I've had their cookies and brownies before, both are pretty tasty. At times, folks will come in to pick up large orders, so I feel like this place has catering figured out. Looked like work lunches, which seems like a solid to-go option. But then again, who doesn't wish their bosses bought them lunch? read more

I love this firehouse. We order from here Atleast once a week. We have a newborn so we always do the online pick up option. I submitted my order, was given a time of 8:30. I show up at 8:33 and I'm told it will be 5-10 more minutes. Normally I would not care I get it I've worked restaurants my whole life. BUT this restaurant was EMPTY. not a single soul except me and the 2 girls working. Who informed me they didn't see the order because they were trying to clean to leave. This bothers me. I understand you want to leave, but don't neglect orders just to try to leave faster? Then for my 14 minute wait I had to hear all about how they just wanted to leave the whole time.... not thrilled with the customer service this go around. Finally got my 2 subs at 8:45. 15 minutes after quote time with not a single person in the store but me. But hey, Atleast the floors are super swept! read more

It's firehouse! Always love the brisket sandwich! I go through withdrawals if I don't get this at least every other week, more if possible ;) my boyfriend loves his steak and cheese. This is the first firehouse that wasn't the usual clean I've come to expect and love about them. Had to clean off my own table from crumbs and stuff. Very unusual to have that happen. But it was lunch hour, so I'll give them a little slack. But that's why only 4 stars. They have shrunk the drink size in the combo. It's the first one I've been to in Charleston so maybe that's how it's been here, not sure. Moved from another state and they always had huge drinks with the combo. The crew is what you expect at a firehouse, kind, easy going and fun. They greet you and get your food pretty quick. It can be hard to find, it's wedged in a small parking lot with several other businesses you can barely see. You can't see it from the road, but if you head towards Target, you'll find it. read more

Stopped here for lunch one day, got the classic Italian. Even during the busy lunch hour they are quick. Sandwich was put together well- not quick and sloppy. Service was friendly. read more

Great place. Awesome staff. Love that they support First Responders. ZERO SUPPORT For THE MILITARY... not even a small discount

**Overall Rank 4.7/5** Best tasting sub of the sub/sandwich fast food genre; (Subway, Quiznos, Jimmy Johns) **Food - Portion size 5/5** Kudos to Firehouse for actually putting meat on their sandwich. Unlike other sub places, a Firehouse is more than bread. **Food - Taste 4/5** With more meat, comes more flavor than just bread. I've only eaten the Italian, twice. It was so good the first time, I don't want to sacrifice a good thing. Get it "all the way". Delicious. **Location 5/5** Located on Rivers Ave, right in the heart of all N. Charleston work life. **Parking 4/5** Small parking lot shared with a strip mall. Can be hard to find parking if it is busy during the week. **Cleanliness 5/5** Nothing to complain about. **Originality 3/5** Nothing special. Just subs, but they compensate with portion size and flavor. **Service 5/5** Easy order process and drink area. The staff is always helpful and patient. **Price 5/5** For the quality compared to competition, they are the best. **Wait 5/5** From time to order to complete about 5-8 minutes. Even on the busiest days. **Atmosphere 5/5** Very open and casual place with paintings of firefighter scenes everywhere. TV with news or sports on all the time. read more

Ehh, it's no better than Quizno's or Subway. I had an Italian, and honestly, it had no taste. The only good part about the experience was the Coke machine (designed by Pininfarina - think Ferrari) that allows you to mix basically any Coke product with a different flavor, so it's easy to make Cherry Vanilla Coke Zero, or whatever the heck else you care to have. They're also a shade more expensive than most sub shops, but that's probably because most (all?) of their subs are hot, rather than cold. I'll stick myself across the street at Jersey Mike's, though. I prefer that any day, and twice on Sundays. read more

I'm grateful that I visited this place on a friend's recommendation before ever hearing their radio commercials on 104.5. Seriously, the commercials are stupid and it bothers me to think about the fact that a few cents of every dollar I spend there go on to pay for the ads that make me turn to a different station. With that said, I love the subs. The bread is excellent, the meat and cheeses are steamed (read: moist), and the service is fast and friendly. Although, come to think of it, the "friendly" service is a bit overdone at times. Maybe I'm getting old and crotchety but I don't like that 5 employees seem to be racing to say "welcome to Firehouse!" the instant I walk in the door. I hope it says something about the quality of food that so much of what they do (apart from making my sandwich) annoys me but they still manage to land 4 stars. I'll take their sandwiches any day over Subway or Quizno's (both of which I do enjoy, but not nearly as much). Also, they have one of Coke's freestyle machines...for this alone I would give them 4.5 stars instead of 4 if Yelp would let me. read more

Best service, amazing sandwiches! My picky daughter had a sandwich that was not made right, they fixed it immediately and checked that she was happy! read more

Best sub shop hands down!! I'll never go to Subway again! Their subs are DELICIOUS, and their employees are extremely lively and friendly! I've never once had a bad experience with their staff! The gentleman that stands outside with the giant arrow is extremely hilarious and says, "HI THERE! ENJOY YOUR FIREHOUSE SUBS!" To everyone that leaves the building. If you haven't eaten here already, you need to. Don't ever change Firehouse! read more

Since our office is near by but we also have dozens of other restaurants to choose from we typically eat at this particular Firehouse, 5-6 times a month! Staff is amazing, food always great! read more

There were only 2 people working. 1 was taking orders the other making sandwiches. Neither seemed to be in any hurry at all. Long line and the guy in front of us said he had been there already for 10 minutes and the line had not moved at all. Awful! We waited 30 minutes to get 2 sandwiches. Unacceptable read more

Great staff! Great food! Great environment! Not much else to say. This is my favorite firehouse location by far.

Great atmosphere. We really enjoy this place when we come with the kids. They get little fireman hats that are entertaining.

This firehouse is very clean and has some of the nicest employees of all time. They were very efficient and polite. Food was great as always, I'll definitely be back. read more

The meat was good, but way to expensive for the size, there was nothing on my sandwich but meat mustard and cheese, even though I asked for Lettuce, tomato, mayo. For my husband and myself it was 22 dollars and we each had a 8 inch with drink and a chip, 15 okay, but 22 and my sandwich had 3 ingredients. I hope all that extra goes to a good cause. After we left my husband ate a box of cheese-its. Best part about this store was the nice man outside holding a sign in the humidity, and doing it with a smile. read more

Frequent Firehouse visitor. This is my first visit to this location and the customer service was superb! I was impressed by the fun, personalized experience. Food was good but they fell short a star when my sandwich was cooler than I'm used to and my onions weren't quite carmalized... but I'll be back for another meal. read more

I'm not really fan of this type of food but I wish I was because some of it is healthy. Tried the #10 didn't like it so I got a meatball sub 8-inch and though its 1250 calories, it was delicious! The white bread really offsets the sauce, meat, and cheese. Definitely worth a try. read more

Wow, I think this is the best place for subs. Starting with the excitement and rush to greet you when you walk in, Hats for the children. The place is just charged with excitement. No sad faces or arguments, they are there to make your experience great. And the food, I have not had a sub anywhere that taste as good as at the Firehouse. i think the only downside to the Firehouse is once you taste their subs, you know they are the best, and you add to that the excitement, I think your hooked to going there over, and over again. It is money well spent. read more

I had high hopes for this place as it was reccomended by my coworkers but for the price the food is sub par. Its obvious the employees are in a rush the way they hash everything together and that where the quality goes right out the door. They're not very knowledgeable about their own menu and I find their subs comparable to Subway. I'm not big on subs or sammies and after two trips here wont be going back. read more

It's in the strip mall behind Smokey Bones, between the mattress place and a computer store. I'm in the restaurant on a fairly regular basis as it's convieniant for lunch. The prices are competative, especially if you consider the quality of the meats they use. Mmmm....meat! They don't use the chopped, pressed and formed processed meat products, they go whole hog, or cow, as the case may be. I recommend the medium meatball, with extra cheese. 8 inches of artery clogging love. Make it a combo to add a medium drink and a small bag of chips for under 8 bucks. Their New York steamer is also very good, with less cholesterol. Actually, their subs seem to be one of the better fast food choices, health wise. They can get quite busy during lunch so parking gets crowded and you might have to wait in line, but they seem to be able to pull people out of thin air and manage to keep the line moving on most days. The other week I ran in without preordering, and the line was out the door. I was pleasantly surprised to be in and out of there in less than ten minutes with a freshly made sub, melted cheese, toasted roll and everything. Yum! I do think it's faster if you order online, especially for large orders. read more

Absolutely love this place. Friendly workers. It gets pretty busy during lunch, but you'll never have to wait long. Way better than Subway. You can even place your order online and go and pick it up later, which is awesome for anyone on the run. I recommend the Italian sandwich. read more

Never disappoints! The employees always greet the customers as they come in, even at their busiest. I always order the same thing-the medium Italian on white. Although I don't come every day, the manager, Brett, remembers my name and order. Lunch can get pretty crazy but I appreciate the personal touch. My sandwich is always A++!! read more