Manager was extremely rude. The bread was old and the Hero sub was terrible. The firehouse in doral it's much better. He did not want to give me my money back. Never going bac read more

Where's the meat? My sub had very little meat on it. It was supposed to have corned beef and pastrami and only came with a couple of slices of pastrami. read more

Firehouse Subs - Sandwiches Near Me - Miami, Florida

This store surely does not have the same standards as other Firehouse subs and the customer service is horrendous. I had an issue with the supposed owner of this location that refused to exchange 2 sandwiches that were being returned because it was not what we wanted. I didn't want any money just my sandwich and this witch refused to correct the sandwiches and even questioned me as to why I wanted her name and what was I contacting corporate for = Because I can as a consumer and second because I feel like it. If you expect customer satisfaction I would recommend you visit the Firehouse in Doral and steer clear of an unprofessional "owner" and a headacahe. Good eating people!! read more

This could not be a more poorly run establishment. It took nearly 30 mins to make a few sandwiches, with no other customers in the store. There was a staff of 4, one moping, one unable to work the register, one manager wondering around, and one sandwich maker who proceeded to weigh every single item. Bread was left idling on the toaster for 5+ minutes. Complete waste of time. Avoid at all costs. read more

Super poor service by the owner and never honors rewards. Oddly enough he always blames the app. Such a shame since it's the only firehouse nearby. Definitely go to doral instead!! read more

This firehouse is so disappointing. I have ordered thru the app multiple times and when I arrive the food is not ready. What is the point of the convenience of the app and pre-ordering? The lady who looked like she owned the place did not care that the subs weren't ready. I received an email for a free drink today and that same lady was questioning the validity of the offer when I was showing her the email right from my phone. I have been to other firehouses, this one is the worst of them all. I waited for over 20 minutes after my requested pick up time. Sorry, a free brownie and cookie does not make this acceptable. Please figure out your online order process! read more

Meh, I was honestly disappointed. Had never been to a Firehouse Subs before, but I had heard a lot of good things. But I was not impressed. The subs are ok. Nothing special about them at all in my opinion. They are super small. A medium sub seems like half a foot long from subway, at a much higher price. Ridiculous prices, it's like $7 for a tiny, mediocre sandwich. Absolutely not the sub place for a mans man, who likes a hearty hero. I don't think I will be returning. read more

Firehouse Subs - Sandwiches Near Me - Miami, Florida

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Come by and enjoy one of the best subs you'll try. The options are good enough to fill you up, great suggestion made by the employees based on my "likes". Go healthy or break your diet... Arghh I had to do that with mine LOL, but soooo worthy! read more

Firehouse Subs - Almost didn't make it to the pic! Roast beef! Yum! - Sandwiches Near Me - Miami, Florida

Food is good 3.5 stars, service not so much 1 star. It's Sunday and I arrived to this firehouse subs location at 1:54 pm, my order was taken 2:00 pm. Chili came out at 2:15 pm for my chili soup/ sub came out 2:23pm. Service needs improvement or additional training. I'm reading the same feedback from two months ago from another customer. It's frustrating for me as this is a brand I specifically support. I've had much better experiences in Coral Springs and other cities. Please improve. read more

Brandnew place and has plenty of inside sitting. Staff is quick and know what they are doing. Glad to see one of these down house finally. read more

Firehouse Subs - Sandwiches Near Me - Miami, Florida

I've always loved Firehouse subs and this review is 1 star for customer service. The food is great. The service is not. I walked in to pick up my order and noticed the store was very empty (maybe two customers sitting at the tables). The employee who "served" me rushed the transaction and kept insisting that I needed to pay in store even though I had already paid when I ordered through the app. Every time I tried to explain, I was interrupted rudely. Eventually I'm guessing she realized her mistake and let me leave with my food. Also, they left out the pickle spears. read more

The sandwiches are great however every si hole time I come, the food takes forever to come out. Ive ordered on the phone to pick up my food and avoid the wait, and I still have to wait when I get there. When placing my order a woman answered with a heavy accent and I couldn't understand her and she wasn't very polite. She kept interrupting me when I was giving her my order. When you ask the servers why is it taking so long, they rudely answer "can't you see all the orders that are ahead of yours? We are busy". They obviously need to hire more associates to handle the work load. Most people during lunch have a specific amount of time to eat, and when you encounter a place that is inconsiderate about it, it's just makes everything so frustrating. read more

Their signature sauce was great not too spicy or sweet. The sub overall was good but I thought the medium would be a little bigger specially since it's hot the mayo makes the small bread soggy. read more

Firehouse Subs - Free hats! I love them! - Sandwiches Near Me - Miami, Florida

I love Firehouse subs, but this franchise establishment will give people the wrong idea of the great subs and service they actually have and known for. There is a lack of hot sauces, even some bottles sitting empty on the rack. The sweet tea can be sweeter. And the turn around time on providing the sub should have been faster. We were the only couple in the restaurant that ordered. Even the garbage can is hidden in the corner. The sitting area is great because it is large and several tvs. However, for a true firehouse experience the Doral location is much better. read more

Firehouse Subs - Running low on the fire.. Empty sauce bottles on the racks. - Sandwiches Near Me - Miami, Florida

The service was good the prices where fair. I enjoyed the sub i ate. I would definitely recommend this place read more

Firehouse Subs - Sandwiches Near Me - Miami, Florida

I just left this place and I'm pretty irritated. The subs are great, the service is not. With three customers in the entire restaurant I was waiting 25 minutes for two subs. Only to get a soggy sub, and not how it ordered it. I work right in the plaza so it wasn't in my hands long enough to get soggy. If a customer is sitting in front of you and you are taking 25 minutes for an order, at least get the order right. If there is anything they should take from their competitors its the ease of walking in and right out with a fresh sub. read more

My husband & I literally eat here almost all the time. Best FireHouse! Food is always on point. Staff are very friendly. Clean. We're hooked on the Turkey Bacon Ranch sub. Food and staff never disappoint. read more

I ordered 15 minutes ago, just a regular sub from their menu. The place has five customers. Slow!

Everything was great. The order was made quickly. Everything was exactly as I asked for it even the custom parts of the order. The service was good and, of course, the food was great. read more

Don't understand why it took over 20 for 2 medium sandwiches to be made. There were 3 workers and there was only one person ahead of me. All the tables were dirty, no napkins, and no sweet iced teq. Honestly thought about asking for a refund. Definitely won't be returning. read more

Not the usual firehouse that I go to, but they closed the one closest to me. This location was perfect no complaints they had every kind of chips you could hope for. The staff was also very welcoming. I ordered the Italian sandwich on wheat bread which was delicious! read more

It took over 20 minutes to get my sandwich (there was only 1 person in line ahead of me). There were 5 employees. When I questioned why it took so long to make a sandwich, I was informed that their uber orders were more important than the customer waiting in their store. Won't be back! read more

The service here is not very good. We waited at the register for two of the employees to finish their conversion before they even noticed us and decided to take our order. Very surprising considering the place was empty. After we placed our order, we went to fill up our sodas at the beverage machine and found there was no ice available. I mentioned this to one of the employees and they told me they were out of ice and the machine was broken. I wish they would've told us this before we ordered a fountain drink. We probably would've opted for a colder bottled soft drink instead. All in all, the food wasn't too bad but we've definitely had better at other locations. The men's room was closed so it appeared that everyone was using the ladies room which was, unfortunately, quite filthy. This place really didn't look that clean or kept up especially since there were very few customers coming in and plenty of employees available to maintain some degree on cleanliness. Unfortunately this is definitely not a place I would go out of my way to eat at again. There are just too many other restaurants around that offer better customer service and are cleaner and better managed. read more

Delicious subs and great service! Will definitely come again. I'm honestly surprised I hadn't noticed this spot before despite visiting the card shop a few lots down from it. My boyfriend and I now have another sub place to visit that's nearby our house. read more

Ordered through grubhub and wasn't disappointed. We usually go in but today I decided to order in. Ordered on line - not a problem. As I'm waiting for the order I get a text regarding a reimbursement. At that time I receive a call from the delivery service regarding the refund. I'm very impressed by the service. The order was perfect. read more

This firehouse is underrated! We have been here several times and have been greeted with excellent service! Our order comes out quick, the food is delicious, and it is never as full of people as it should be. The hook and ladder is my favorite sub overall, but the Italian sub is close behind. My wife gets the tuna which she always gets because it is so good. They also have that new electronic soda machine and free refills. I will certainly be coming back! read more

Are the subs good? Yes. But the service is HORRIBLE! I waited over 35 minutes for my sub and there weren't many people waiting. It was ridiculously long. I would not come here again. A word to future customers...have patience much patience. read more

Me and my wife were deciding what to eat for dinner and thought firehouse subs would be a good place to try, we were so wrong. Let's start with what was ordered. I had a Turkey Bacon Ranch with a bowl of chili my wife had an Italian and we both had chocolate chip cookies. My complaints begin with the fact that I am a bacon lover and feel that bacon should be crispy, this was not the case. It looked like it was pre microwaved bacon. Also my sandwich was wet worst thing in the world!!! This place is almost as good as Subway! Now I do give credit where credit is due and the chili was really good it's why I gave an extra star. As for the cookies not fresh at all!!! Subway has better cookies! read more

After today, I can't say I will be visiting this establishment again. After placing an order online to be picked up in 20 minutes. I arrived in 20 minutes to have my order confirmed. After sitting in the restaurant for 25 more minutes, I walk up to ask about my order. Only to find out that it mysteriously disappeared. I requested a refund and walked out, after wasting an hour waiting for my subs. No manager on-site make a formal complaint to. As I was waiting for my lunch that never came, I can attest to seeing three other customers walk up to the counter upset about the same issue. If you are on your lunch break from work, save yourself the headache and go somewhere else, as returning to work on an empty stomach is not fun. read more

No a great experience. I tried to place a to go order but got hung up on 3 times. We waited 40 minutes for two sandwiches. Ridiculous...needless to say we won't be coming back. read more

Been there three times. They have yet to get my order right. Each time they were not busy and it literally took 20 minutes to get the sandwiches. Cannot understand what they are doing behind the counter that takes so long. They should go to Doral location and take notes. Never had a problem there. read more

This place has great subs. Always get friendly service. The restaurant looks clean and well maintained every time I have come. And now they just told me kids 12 and under eat free from 4-9 pm read more

Amazing location! Staff is friendly and everything is orderly. Plenty of tables & subs are prepared just as you order them. I will be back! read more

This place used to have great employees very friendly and very helpful when ordering but recently some of the staff has been removed and who's left is absolutely terrible. I went in to get two subs to go, all seemed well. The owner in leggings and her hair not tied up took my order. After she took out her order she left to sit down with a candidate who was applying for the job. Rather than have another employee focus on the customers she is trying to multitask. I didn't mind this until she completely got the order incorrect. I called to let her know of the incident and she had the never to say it was my fault. When I clearly asked for each thing that she did wrong. She yelled over the phone and instead of being kind to a customer she decided to lose business. Good luck with your ugly attitude Sandra. read more

Didnt give pickles, which we asked for. Wrong chili sizes. Almost didnt give us a chili until we asked for it.

I've been in the mood for something different and that what keeps me coming back. Their subs are good, but not outrageous. i had the meatball sub which is really nice. I am a huge fan of the new multi-flavor coke machines. The big issue is there so much better food in the area that unless you are in the mood for a sub there's better food all around. read more

I love their subs! So delicious and fresh. I feel like this place is in a bad location hidden behind other stores and the parking is a mission. But I believe it is totally worth going there. Every time I'm in the area and it's lunch time I think of this place. I usually get The Club with all their fixings plus pickles and olives. Non Nom!!! My favorite! They have a good selection of Subs and fixings. The dining area is pretty clean and spacious. read more

The service at this place os good, I think the owner help me today and he was really nice. The subs are good quality and it's very clean.

The subs are great here. Great addition to the many restaurants of Kendall. They also have a huge selection of hot sauces..if that's your thing. Everything is fresh..big win. read more

4 stars because i love the food here and im here regularly, however today was different. the employees seem to not care about their customers. picking up my order the lady in the black shirt called out my name (which she said incorrectly) and rudely asked what i got. and after confirming the order she said "BYE" in such a rude way. additionally, when i opened the container to eat my sub the presentation was horrendous. whenever i come to this firehouse the presentation is always on point but today i guess these ladies didn't care. i'm extremely disappointed. i love the subs here but today's staff was not what i was expecting today. read more