Went to this firehouse location to pick up an order. They were out of the fries because the machine was down. Which was 100 percent ok. I asked the lady if I could get Mac and cheese and the girl wasn't even listening. She told the kitchen I wanted chips when I said Mac and cheese. I corrected the lady and she rolled her eyes and said "Im tired of these customers." right in front of me and didnt even apologize or anything. She has a horrible attitude and should not be in customer service. This is the second time I have been to this location and she has been very rude. It is clear the other workers are now struggling because of her poor attitude. They also forgot grilled onions and mushrooms on one of my sandwiches and put onion on the other when I asked for no onion. What's the point of working a job and being rude to your customers just because they are asking for what they ordered?! Won't be going back to this location and will be reporting this! read more

This place has some of the best sandwiches. I always get the Hero Sub. I usually receive great service here, but there was one visit where I walked up to the register and the employee just stared at me without saying a word. Honestly, my first instinct was to walk out. Thankfully, I've been back since then and that employee hasn't been there. read more

One of the worst experiences at this location. The girl working the register had no business doing so, asked for light mayo on one sandwich and she told me it didn't come with mayo (it did), paid for combos and their new fries then we were told the drink machine wasn't working and they were out of fries. Got our food and one of the sandwiches had no sauce on it whatsoever read more

First impressions are everything. This is my first and last time ordering here. First, I ordered on their site and picked it up in store was I didn't verbally place the order. I also live in Harahan so driving back to get them to correct this isn't happening. I specifically asked for NO RAW ONIONS and PAID EXTRA for SAUTÉED ONIONS instead. Not a sautéed onion in sight. My sandwich was full of crunchy, raw onions. I also asked for an extra pickle spear, which I did not get. read more

I usually like this place, but we had a weird experience. We ordered our food and paid and rounded up to donate to firefighters, but did not see the tip jar. We were getting weird looks from the people making the sandwiches. There was one guy who gave me the creeps. I was kind of worried about what was going to be in my sandwich then I realized there was a tip jar and I got it from my seat and went up and put money in it because I always tip. I just didn't see it at first. the sandwich was fine although I did get sick once I got home. Not sure why. I can't go somewhere where the people are looking at me and being all creepy and the man making the sandwichesand two women were just giving me the creeps. Not returning. So ambience isn't lighting up on this review and I just want to say the ambience of the restaurant is fine but the people are creepy. They were not friendly and kept staring at us with these strange looks. I am 68 years old, I was dressed fine, but I'm a white woman with another white person. I was nice and polite to them and gave them a tip when I remembered but the weird looks just creeped me out. There were not many people in the restaurant so they appeared to be just standing there staring at us and talking about us (maybe) in Spanish. whoever owns this place needs to get a grip on it. read more

I was a long time BIG fan of firehouse sub for many years, only to have very recently gotten extremely sick after having one of their foot long club sandwiches. Never have I been so sick with food poisoning before. After missing one and a half days of work, only to find out that my supervisors daughter, after eating at the same location, became just as ill, requiring medical attention. She's still recovering from dehydration. This is the second time in a couple years I've come sick after eating here. I chalked the first time up to a random issue because it was the first time after a long stretch. However after dismissing my concerns, I believe this is the next best avenue in expressing my concerns. After watching many trainees being trained here while picking up food, I believe food safety may have taken a back seat. read more

I've been accused of crafting lavish reviews so here's to keeping the balance: On my last visit to this Firehouse (typically eat here once a month), I was double insulted by being sold a combo meal when both Coke Freestyle machines were out of carbonation and then served a sandwich that was supposed to be a regular New York Steamer but looked like an Olive Garden breadstick cut in half and "filled" with two fork-fulls of meat. Normally, I'd demand a refund for such shenanigans, but I'm less than a month into a year of rehab for a leg injury that will keep me on crutches or a scooter for six months; it was a long week, I was tired, and I just needed a touch of delicious comfort in exchange for money. Instead, I got flat soda and a shrinkflation "meaty" breadstick. So in lieu of complaining, I'm just not coming back and I'm certainly not bringing my family back. read more

Just wanted to mention some inconveniences that occurred at belle chasse firehouse sub. I arrived at 8:40 pm yesterday & the whole lobby was mopped with very soapy water and no wet floor sign was nearby as a precaution. One worker had his pants below his butt for the whole store to see his boxers and that is very unsanitary.. Also, while my sandwiches were being made, the worker stopped to instead go and take her time printing out applications for two individuals who were not buying food. Made me feel very uncatered to as a customer who's paying for their food and to have it take so long was disappointing. Once I got my food, I noticed the male employee was mopping the front again to clean up the other individuals' foot tracks. However, that made me anxious for if I fell when I was exiting through these overly mopped floors.... Just wanted to throw this out there. read more

Perfect for a quick bite! I love the spicy Cajun chicken combo. Also, the staff is always friendly.

Give me Firehouse over Subway any day. It's bittersweet because Firehouse reminds me of Quiznos in its prime; although, I think Quiznos was superior in quality to both of these delis. Tsk, tsk. I love Firehouse's steak and cheese sub. It is my go-to sammich. It amazes me how they put the right amount of mayo every time and I love me some mayo. Now, on this most recent outing, my sandwich was lukewarm and I don't understand why. I picked up my free medium sandwich, by the way, thanks to T-mobile Tuesdays, drove to the nearby mall and parked. That took all of...two minutes? My sandwich had the temperature of a sandwich that had been sitting for 10 minutes. Temp aside, the bread was pillowy soft, the steak was well seasoned and the peppers were on point. The medium is pretty filling too. Service was great and fast. Of course, there weren't many customers because of Covid, I imagine. But it was another opportunity to support a small business. read more

Firehouse Subs - Firehouse Steak and Cheese Sub - Sandwiches Near Me - Metairie, Louisiana

I was in the mood for a hot sandwich and had never tried firehouse subs do decided to stop by and try it. I looked at the menu online and noticed they had a pairing of half a veggie sandwich + salad so i went to the store to order that. The foot itself was good - a decent size, good flavor and overall tasty. The salad was a good side salad and had lots of veggies - same for the veggie sub which was also good The thing that was bad was the service - when i went inside the manager and an associate were talking loudly to each other and just continued as if i was not there. only after about 5 minutes did someone actually take the order - and the other associates didn't look nor act professionally or customer friendly overall decent food but poor service read more

See all

Absolutely horrible staff. This one Spanish girl is TERRIBLY RUDE her name is Kinesha or something and has these thick eyelashes they are dirty. The atmosphere is DISGUSTING I seen them drop my meet and cheese on the floor and put it on the sandwich. Then asked why I didn't tip. Barely any of them spoke English. read more

I went not long after they opened.... I had a hot roast beef with peppers and cheese.... Disappointed...not much beef and I had a large...very disappointed.. Had this sandwich before at other locations out of state and it was much better... read more

What is a SMALL you say?! Lol just take a look at my sandwich! Their small is really a SMALL! This was my first time trying this place. Anyhow, I ordered the Firehouse Steak and Cheese. Minus mustard add sautéed mushrooms. It was okay, nothing special. My sandwich wasn't as warm as I would have liked it. I had to pop it in the microwave. I will say that the bread for the sub was really fresh and soft though. I will give them another try one day. For now, it's just okay. read more

Firehouse Subs - Firehouse Steak and Cheese Sub - Sandwiches Near Me - Metairie, Louisiana

today i came here with my mom and little brother for the promotion where if your name starts with the letter b, you can get a free sandwich because both of them have b names. my mom was unsure if they would be able to get two free sandwiches tho but the staff and management were soooo accommodating and kind and helped us find a way to do this. the food was also really really yummy, definitely will be coming back :)) read more

Firehouse Subs - Sandwiches Near Me - Metairie, Louisiana

Great sandwiches!! I love the engineer! Dressed with a pickle and then drink machine has literally more than 50 different drinks! read more

Pretty good! I ordered a turkey bacon ranch sandwich. Turkey was really juicy, hefty pieces of bacon and the bread was light and fluffy. I would definitely stop by again for a nice warm sandwich. I also appreciate that with each purchase you can donate to the local firefighters. Two thumbs up in my book! read more

Firehouse Subs - Sandwiches Near Me - Metairie, Louisiana

See all

Even tho my chips was wrong, I'm s giving them 5 stars. My sandwich was fresh and delicious. Ready when I called. I also ordered my boss a sandwich and it was her first time eating firehouse and she enjoyed it as well.However when ordering I was told that there were designated spots for pickup but I didn't see any so that delayed my process just trying to find somewhere to park. read more

Firehouse Subs - Spicy Cajun Chicken - Sandwiches Near Me - Metairie, Louisiana

See all

The service is so bad here they are so unprofessional they don't even acknowledge you when you walk up to the counter to pick up an order it's it's mine boggling I hate having to come here‼‼‼ It's like I'm invisible. My time is just as important as their time. My customer is their customer. ‼‼‼ read more

This place has really good sandwiches. Its not a huge selection to choose from but what you can get does not disappoint. Ive only been once and tried 2 kinds of sandwiches. Both sandwiches were warm and delicious. It only comes with chips as a side so that was a bit of a bummer. Plenty of searing, clean area, has a nice open atmosphere. I like how the decor reflects the imagery of a firehouse. Metal chairs though are a lil uncomfortable and cold. It's not gonna keep me away though. If youre tired of subway, try firehouse subs! read more

See all

I figured since management addressed my last review i figured i would give it another shot. Absolutely a circus run by poorly trained employees. I knew I was in trouble when the same person that prepared the table next to me for wrong made my sandwich. So after waiting 15 minutes, yeah you guessed it, it was wrong. Then it takes another 10 minutes to get a refund and they still couldn't get it right. My advise is close down for a couple of days and properly train your employees. Let me add the place was empty. read more

Firehouse Subs - Empty - Sandwiches Near Me - Metairie, Louisiana

They forgot the pickle. There is nothing more to say. Everything else was perfect. These are some more words. read more

So my first visit here left me with mixed feelings. On the one hand, my sandwich was delicious. On the other, the chick at the register was kinda rude. Not so much in what she said, but in her attitude. Very brusk, no thank you, no smiles. I mean, I take my sandwiches seriously, but this was dedication to a bad mood gone awry. Still, the Steak and Cheese sandwich was delicious and prepared perfectly; heavy with meat and fresh veggies, with a fresh and crispy roll. I haven't had one of these in quite some time and I will be back for this one! It reminds me of the steak sandwiches I used to be able to get on the Westbank many, many moons ago. So, could there be some sense of nostalgia when I'm biting into this fluffy pillow of yum? Of course! Doesn't the best food do that to you? For you? So while the customer service was a little off, it was still fast and delicious and super filling. I'll totally be back! read more

Got the sweet&spicy meatball sub and it was a great lunch. Should have ordered a side along with the sub just because I'm a chub. =] read more

Firehouse Subs - Firehouse Firehouse Sweet and Spicy Meatball Sub - Sandwiches Near Me - Metairie, Louisiana

Guys, I am really REALLY disappointed with how absolutely terrible the service and food quality was here today. It was so bad that honestly I am never coming back and I have no doubt in my mind that this place is going to go under in near future if things continue on their current path. We came in as soon as they opened, so 10:30 am. No one welcomed us, we were just met with blank stares. Whatever, we ordered two large sandwiches, one Steak and Cheese and the other was Brisket and Cheddar. It took them over 20 minutes to prepare two sandwiches. There was only one person who had ordered ahead of us, so I have no clue why it took that long to make two subs. There were at least six employees there, so staffing was not the issue. We eventually get our sandwiches, and they were terrible. They did not toast the bread, our sandwiches were made incorrectly and the quality of the meat was poor. To make a bad situation worse, both my husband and I experienced stomach pains within an hour after leaving. This was literally our first meal of the day, so there is no question as to what could have caused our discomfort. I'm just happy our toddler did not eat anything while we were here, so at least he was spared feeling ill. Believe me when I say that you're better off going to Subway or any place that serves sandwiches for that matter. I would avoid this place like the plague, unless you enjoy bad food prepared by poorly trained employees. Eat here at your own risk! read more

Firehouse Subs - Steak & Cheese! - Sandwiches Near Me - Metairie, Louisiana

The kids who work here suck but the sandwiches weren't bad. I'd probably go somewhere else the next time I want a sammich.

Went there on Memorial Day the employees were sitting at a table in the restaurant playing on their cell phones.The drink area was unclean and poorly stocked.I have noticed a major change in the store and employees,since Burger King has bought this business.Now patronizing this business no longer helps the firefighters. read more

This was my first experience at a Firehouse Subs and it was amazing. The restaurant was spotless, the service was great, and the food was delicious. I had the regular meatball sub and my husband had the sweet and spicy meatball sub. They were both so good. I think it's definitely worth the price. All the employees were very nice and there was always someone making sure everything stayed clean. Can't wait to go back! read more

Firehouse Subs - Large regular meatball sub on white bread (The Sub is huge) - Sandwiches Near Me - Metairie, Louisiana

This place was. The worst. I would not give a rating but staff walk around like zombies and forgot half my order and all won't t break I felt if was on purpose after 15 minutes and inquiring 3 times. They blew me off. The cashier gladly gave my money back. First and last visit. read more

Online order for 8:15; 30 min prep time. Store chose to get catering order prepared instead of fixing my sandwich. Was told I would have to wait till they finished the catering order. If you can't or won't fill orders, then Shut app down. Took 45 min from time supposed to be ready. This is ridiculous. Stay away from this horrible establishment. Wish Google would let me give a 0 rating. ‍ read more

The cashier that took our order was super rude... at some point she even raised her voice telling me "enter your rewards". This was our first visit to Firehouse Subs, therefore I did not know anything about their rewards system. The rest of the people working there were nice and professional, this girl was talking loud about personal stuff behind the counter and playing on her phone. Another employee came to our table and asked if everything was ok with our food, his name was Chris. If it wasn't for that guy and the delicious sandwich, I would've gave this review no stars. read more

Firehouse Subs - Sandwiches Near Me - Metairie, Louisiana

Forgot half the order, but I didn't remind my wife to double check. Seemed like a pretty sloppy execution overall. Would still order again but expectations have been lowered. read more

Ordered the BBQ brisket and cheddar w/ a pickle. Pretty decent sub. Added lettuce and tomato because a sandwich just isn't a sandwich without it, (in my opinion). The staff was super friendly so this place gets an A in my book. read more

Firehouse Subs - BBQ brisket w/ cheddar sub. Added lettuce and tomato. - Sandwiches Near Me - Metairie, Louisiana

WOW!! I have heard so much about fire house subs. I actually went out my way to eat lunch there today. The parking is not bad and the establishment is clean, and has an appeal to the eyes. From there it goes south. I ordered the Italian sub, with chili as a side. The Italian club is the worst sandwich I have had to date, and at a whopping 10$ with tax for a footlong is way over priced. The chili on the other hand was (the worst chili I have ever had). I thought I was eating warm apple sauce with Tabasco. So all in all the establishment is nice. The food and pricing of the food is outrageous. This will be my first and last time here. Ps. There's a subway down the street. read more

Excellent service to go with AWESOME Sammie's. Many choices great flavors. You will not be disappointed read more

Great sandwiches reasonably priced. The smokehouse brisket topped with cheddar cheese and sweet baby rays bbq sauce is the way to go

Always perfect. I always get the New York Steamer mmmmmmmm my boyfriend gets the Hook and Ladder ;)

So because the sandwiches were so good yesterday I decided to go back today for lunch food was good as usual again today I got a cup of potato soup which is that was delicious I got a barbecue brisket sandwich it's really good minus I didn't get a pickle which I look forward to and my bread was not toasted other than that it still was good and still had courteous service read more

Firehouse Subs - a close up of a sub sandwich - Sandwiches Near Me - Metairie, Louisiana

Exceptional service! We place a custom catering order every month for work and Jag makes sure everything is right, ready on time, personally labeled for each employee and delicious everytime! Personal service goes very far and is not easy to find in the city! read more

Love the Spicy Cajun Chicken Sandwich. You must try their special hot/bbq sauce. You can find it next to the complimentary hot sauce corner.