Went in to get one sandwich. Guy at register had to ring it up three times. Got home and my sandwich had NO MEAT!!!!!! Just a tomato and some lettuce. That's after a 20 minute wait!!!! Unbelievable!!!!!!! read more

An hour and a half before closing it seems like the workers are ready to go home. Soda machines turned off, no cookies or pickles. Worst of all, they have no pastrami, no brisket, beef, no chicken...so you're limited to turkey or ham....sucks. The customer service is also weak, to top it off the machine asks if you want to tip when paying read more

A little slow but the staff was very nice and polite, the sandwich is great and they did not short us on the meat at all. It was clean and quiet. For no fee they split the large sandwich which is a full foot, not like those places that nickel and dime you. Very decent prices. I wish I had come sooner! All in all, just good sub sandwiches with all the options that you expect. We will definitely be back! read more

Genuinely one of the best sandwiches I've had in a while... Customer service up front was outstanding, whoever made this sandwich absolutely crushed it. And they brought it out to my while enjoying the sunshine outside! read more

Every time I come here, it's a twenty minute.Wait for a sub every time. Kind of dread coming here.

Dope man at front hella nice oh my gosh this was the best doctor pepper I've ever had they never had something as good as this before

I must say it's been a long time. I found a sandwich shop that toast the bread perfectly a good amount of meat for the right price you cannot find out in this in this day and age I recommend this on a budget 15 bucks can get you a good fulfilling lunch PS to the finisher change of gloves every time you leave the station But overall, a beautiful experience, even being an hour and 40 out And thank you for the free roast beef that you guys ever made. I will enjoy that when I get home. read more

Great Service And Excellent Food. The Are Is Alright And Dining Area Clean. Will Go Again read more

Service is terrible. I am a door dasher and have picked up many orders from them.I asked to use the bathroom and because I wasnt ordering something or had a to go order right then and there waiting I couldn't go pee. I now refuse / decline any orders for this establishment. I WILL not support a company that doesnt support the delivery drivers.Unacceptable & disgusting! Lost a customer, and a dasher for your food Zero stars! read more

1st time there, won't be back. I ordered a small Smoke house brisket, husband ordered a large Firehouse to go. Drove over 30 minutes to home and the small was barely 3.5 inches, not even a third of the large. I measured it 3.5 inches, and no cheese. The meat was miniscule. It also took over 20 minutes to get our sandwiches despite 7 people behind the counter. Restaurant not busy at all, seeing the reviews after, I now understand. The staff could be heard and the lady in charge was trying to get the others to learn how maybe to be efficient and had to inform them the one they were working on didnt need to be prepared for 30 minutes And yet we waited. I called 4 times to speak someone and they dont answer the phone. I promise they are not busy, just lousy at time, prepared and food. read more

Super yummy and done well. One of the best sammies around . Love the Thanksgiving Sub...and will be back

Super slow and just ok sandwiches. We tried the meatball 3/5 and the Italian (salami, ham and cheese) 2/5. I must admit I am picky about deliciousness the meat needs to be top quality, especially with the prices. Won't be back. On the good the place was 4/5 clean read more

Never been here and I had not heard of it. Really loved the place. Between 5 of us we got to try 5 different sandwiches and all were great. I would probably not order any meatball one again only because it was more difficult to eat, trying to keep that meatball in the bread. The way they do the sizing does make it easy for friends to order a handful of things and split them up. I do see some reviews about rude staff and that is unfortunate. We must have got lucky, the counter people we had seemed to be nice and efficient. read more

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They gave my order to the wrong person and then they gave me attitude and said they couldn't remake the order without a another ticket

Got all the way home after a long day at work only to find the wrong sandwich. For $20 you'd think they could manage to get the order right. Maybe if they weren't talking shit behind the counter, and not preoccupied with getting outta there they would do their job better. I will not be back ever!! What a dump!! read more

Hi, I went inside to use the restroom. I been driving for 5 hours and couldn't stop because we wanted to visit Medford. I never been here before and as I come in to ask for the code to the restroom and they told me to make a purchase. Okay fine. I get it. It's a policy but at this point my bladder its about to explode. Even the customer ahead lets me go first. I purchase the chips and use the ladies room and I left. I know companies have policies and rules but like damn. If I was treated more respectfully I would told my husband let's go buy food here. I know me taking my business away won't do anything because this store probably has regulars but the girl behind the counter needs to be retrained. Her attitude was hostile towards someone she doesn't even know. It wouldn't have killed anyone to give the code.... Right read more

Twice in a row sandwiches were not made correctly. They don't send to know how to make a vegetarian sandwich. The first time no cheese, even though there was supposed to be 3 kinds. When I called and complained, I was told that my information would be put on their computer, for two free sandwiches. The man today couldn't find the information anywhere and told me that I would need to come in to order when a manager was there. I ordered another two sandwiches online today. One was another vegetarian. Well, we got the cheese, but no lettuce or tomato. I tried to call, but I only received a recording. I don't understand why they can't get it right. read more

Thought I would try them once more. It will be my last time here. The service is extremely slow. It took me 20 minutes to get my sandwich after I ordered. I do not understand why their service is so slow. I wrote this in my last review. The owner and manager just not care about customer review's because they did not respond to my last review. read more

If you enjoy being ignored by arguably the slowest staff of all time and then waiting 20 plus minutes for a pathetic sandwich this place is for you! Someone call 911, because this place is a 4 alarm dumpster fire. read more

We ordered from door dash. The door dash driver was great but Firehouse subs got the order wrong and they do not take calls so there does not seem to be a way to get resolution. It was over $100 in food. I am super disappointed and will never order from them again. read more

Subs a cut above. I had the Smokehouse beef brisket & cheddar sub. It was very good. This meaty sandwich can with a pickle spear and a K. C. / Omaha style BBQ sauce (I had them add extra sauce). I also had them add onion and diced pickles. The rewards program app is also very good and can save you money on your future purchases. read more

We've always loved the sandwiches from here but we usually order the Smoked Brisket which is heaven on earth. We had a coupon if we ordered through the app we got a BOGO the Hook and Ladder. The service was quick and easy. Both the inside and outside were super clean. Only gripe was there was a lot of mayo for my liking but the sandwich was still delicious. We will definitely be back and do recommend checking Firehouse Subs! read more

The subs are amazing, but the service needs some improvement. it seems like some of the crew, was perhaps lost in transition ! read more

We did DoorDash and the food was really good. We used to live in Florida and we had firehouse subs all the time we now live in New Jersey and we cannot get a firehouse sub to save our lives so we were quite happy when we came to Oregon and we're able to get a firehouse sub. The service was very good. I have no complaints. They were quick even the DoorDash was quite good. I can't speak of the ambience because we were not in the restaurant, but all in all we were very happy with our house read more

Holy heck, I can't believe it took me so long to drive this place! Stellar hot sandwiches.

Firehouse Subs makes great sandwiches, but the service can be painfully slow. I placed an order and waited 17 minutes, only to find out they had just started prepping the bread when I asked about it. The food is always fresh and tasty, but the wait times need serious improvement. If you're in a rush, this might not be the best spot, but if you have time to spare, the subs are worth it. read more

Ordered a cold Turkey sandwich.... COLD IS SUPPOSED TO BE COLD NOT hot with slimy hot lettuce!! Spent over 30 dollar and two sandwiches and a kids meal.. so disappointed and will not be back! read more

The place is a shit show not enough staff ran out of meat for my sandwich no meat on wife's salad long time waiting for order don't know if ill go back read more

Food is good practically every time, the guys making the food are always keeping busy whenever I stop in

This is my favorite sandwich/sub place; their bread is far better than anywhere else. Service can be slow at times when they're busy, but that's to be expected. I'm a creature of habit so I always order the turkey bacon ranch on white; never fails to satisfy. It's decorated like a firehouse; hence the name. About the only thing you can complain about is that if you don't eat the sandwich right away, they can get soggy. If you're not going to be able to eat the sandwich right away, I'd suggest ordering the sauce on the side. read more

This is my first experience here. The sub was excellent, but as I smiled and said thank you to the woman who called out my name and handed me my sandwich, she looked at me as if she was going to yell at me for having to work that day. I would have preferred a smile and a "you're welcome" read more

Thought I'd stop in and grab a sandwich. It was after 9:30 and hardly anyone in the restaurant took 20 minutes to get a sandwich, with a total of four employees working. I drive back to my hotel eagerly awaiting my sub only to find out it had no meat in it. Great job guys read more

Where to start. Walked in and there were four behind the counter (not working too hard) and one person waiting for their food. Ordered a standard Hook&Ladder meal on wheat to go. Simple enough, right? Sandwich making is not rocket science. Took 20 MINUTES to get, the sandwich was wrong, the staff were arguing out loud in front of guests, and the sandwich looked like a sad and hastily thrown together mess. My spouse and little one visited two weeks ago and experienced much the same. 20-30min wait. ...for a sandwich? Really? We will not be going back and are embarrassed by the lack of professionalism, customer service, and quality control. Should be ashamed. Note: My dad is a retired Firefighter/Paramedic and I wouldn't take him to this location given the sheer lack of decorum across the board. Just not worth the hassle. read more

I was very disappointed in the service here. I ordered and the guy was very distracted with his coworkers. There was one other customer in the store. Her order was called and she left. About 5 mins go buy and a family of 6 walks in and orders- another 10 mins go buy and still I wait for my TWO subs. I finally decided to go up to counter and they ask me what I ordered! I tell them and they say it will be up as soon as they are done with this large order- they STOPPED MAKING MY ORDER because the family of 6 had a very large order they needed to make. You make the orders as they come! This was the worst experience I have had in a long time! Get it together firehouse. Food was good though. read more

Firehouse subs can stuff themselves. I don't like to leave my food unattended. I am a home health nurse who travels around all day. I need to use the restroom before I can enjoy my lunch. Therefore I need to use the restroom before I order. These twits will not let you use the restroom until after you order. It is not like I looked like a homeless person, either. I was dressed professionally. Baja Fresh got my business today! read more

I'd gladly give more stars for the food and the kindly service on their own. I like the food, and they're always very friendly and nice. Much better than a certain popular sub sandwich chain. However the tables usually aren't the cleanest, seems like one bathroom is always closed for maintenance, and the fancy digital drink machines are infuriating. Also cheese appears to be a default so you have to specify you want it left off when building your own. Worth it though! read more

Firehouse Subs - Tasty sub - Sandwiches Near Me - Medford, Oregon

6/10/24 2p.m. 33.00 bill 2 large sandwiches the 1st one Turkey Bacon with mustard, chopped pickles,onions, olives.We got lettuce, tomatoes mayo. I ordered Engineer I got 1/2 mushrooms and no swiss cheese. And this was take out. You had at least 6 people back there. Any one you hire people who know how to read and making sandwiches. Ridiculous. read more

Terrible service- 3 standing around- 1 working- 20 minutes to get 1 sandwich. The firemen need to get much better. read more

Slooooow service. 5 people working. Took 20 min to make 2 subs. Finally just said "make it to go" we gotba movie to catch. Geez. Talk about slow motion. read more

One of the biggest FS I've been in. Quality is in line with chain and this Southerner is happy to have her Hook & Ladder again!