My favourite. The best. Very tasty and delicious food Really always clean. Friendly workers read more

Firehouse Subs - Sandwiches Near Me - Madison, Wisconsin

See all

Literal worst service I have ever recieved, my sandwich was like 95% bread, 5% meat, employees ignored my family at the counter while talking on a facetime call for TEN MINUTES, and the soda machine was missing almost everything. Honestly it was impressive how bad this was, I wish I could rate -5 stars because this was awful. read more

they warm your press and seal meat in hot water. That's why your sandwich is always wet. if the press and seal isn't completely sealed when they throw it in the bath,, good luck. Its super slow. waited 20 mins for 3 subs. Made my Italian sub hot? who does that? They didnt even ask hot or cold? the, workers don't seem to care either, that is the ones who actually speak english. Some guy approached my car while I was in it, and asked for money with his hand in his pocket, I pointed a gun at him, and said nothing, he then walked away. Smart move. This area has also had issues. lots of angry blacks milling about. Be careful. read more

This place stores its bread in water im 100% postie every sub i ever get is so drench you cant even lift the bread up it is just a slop of mushy soaking wet bread.....l. every time this is the 5th time i have ordered and its like this...... even in person this place honestly is the single worst sandwich shop i have ever visited. DO NOT I REPEAT DO NOT VISIT OR GIVE THIS PLACE YOUR BUSINESS. if i could give negative stars i would read more

Very very bad location. I've been trying for a month to resolve a problem. Manager won't call back. Very unethical company. They made our subs wrong. Will not re make. Would not refund. Now being ignored. They expect us to pay for an order we didn't order!!!! HOW does that make any sense?? Also if you have not read their policy.....you should ! And will be shocked. Very sad They don't value allergies here or they would pay more attention. Seeing other reviews it happens often and won't be fixed. AVOID!! If you have similar issues here are some resources to report this unethical behavior FTC/State consumer protection office/ attorney General/ Health department/BBB Also reporting the Franchise We as consumers have rights too! Let's stop letting these multi billion dollar corps get away with this! And the individual ("owner") of the franchise! read more

they treat the costumers well, very clean, bathrooms clean, peaceful environment, nice music, good food, service is very well, there work space very clean, there cookies is very good and the brownies are also good. read more

Don't bother coming to this store. The service is horrible. The order accuracy is bad and there is no "fast" in fast food! Skip it

horrible service and long wait-and got our order wrong. waited 30 minutes for 2 subs. Quickly remembered why I don't come here often

I love firehouse subs. Each time it's soft and yummy. Hook and ladder the best. Friendly staff. Fair price. Clean store My only concern is the place closes at 7PM. So I can't get dinner here. Otherwise awesome. read more

While this Firehouse Sub location is close to where I work, it's not a frequent stop on my lunch circuit. The one thing this location has going for it is an enthusiastic, friendly staff that is rarely seen at a fast food outlet. The location is clean and well-maintained, decorated with firefighter memorabilia, some of it customized to Madison. The sandwiches are not anything special. The bread was spongy and did not offer much flavor. It held up well to the marinara sauce in my meatball sub, but that's about it. The under seasoned meatballs lacked any sear - just very bland compared to other meatball subs I've tried. The marinara sauce also was a letdown in the flavor department. At a little over $6, the sandwich was fairly valued, considering the size of the portions. read more

The staff here are always smiling and friendly, the subs are always loaded with the goodies and never skimp on the meat, and I'm always full afterwards without feeling disgusted with myself. I always pay a visit to the hot sauce bar on the side and leave with new sauces to bring home and try. Always get your subs Fully Involved! It comes loaded with mayo, deli mustard, lettuce, tomato, onion, and a kosher dill pickle on the side. read more

Terribly long wait. After waiting 20 min with our toddlers I went up to check and they had the order that had been sitting out, with the wrong name on it. They never called it out. And the manager blamed me for her typing the wrong name and for them not calling it out. Third time we've been here semi-recently and terrible wait times time. This time was the worst and we won't be returning. read more

Ate there for the first time today. I ordered a meatball sub and it was delicious. The staff was friendly and polite, and the place was clean and bright. I definitely will go back. It was a very pleasant surprise. read more

In terms of subs, Firehouse is the best IMO. Even better than my ex-favorite, Cousins Subs. This review is less about this specific location and more about their food. That being said, this location is just fine. Now, onto those subs. So much more flavor than the sandwiches of Subway, Jimmy Johns, or Milios (yuck). They take a little longer to make but the wait is worth it. My personal favorites are the Hook & Ladder and the Smokehouse Beef & Cheddar Brisket subs. read more

I love a good Italian sub - and this place delivers. Loaded with meat and good bread and not dry. Better than the Mineral Point Rd location. Able to add olives and pepperocinis at no charge. Chips overpriced though-$1.39 for teeny snack size. Forgot napkins-maybe I'm supposed to get? But the sub was the star. read more

Absolute heaven on earth, my favorite people. are also super careful with allergies. cherry limeade is the best thing you'll ever have read more

Firehouse Subs - Gallon Cherry Lime-aid Light - Sandwiches Near Me - Madison, Wisconsin

The customer service was absolutely great. Inside was clean. The food was plentiful but absolutely awful tasting. I have never eaten anything from one of these before and I don't plan on coming back. again everything but the food was top notch. read more

Their service is great n sandwich is really awesome. I have eaten in this place many times n the quality is consistently good. The freshness of veggies, melted cheese and slice of pickle makes it mouth watering! Yum.... Probably due to the way they prepare their sandwiches they take more time than your topical sandwich shop like Subway. I only wish they had more outlets everywhere like the subways. read more

Firehouse Subs - Veg sandwich - Sandwiches Near Me - Madison, Wisconsin

See all

Firehouse has delicious sandwiches! Staff is always really friendly and prices are reasonable. We've tried multiple sandwiches and they are always great! read more

11:30 a.m. on a Wednesday I stop to grab a sandwich. Walk in and there's three people making sandwiches and nobody at the register. So I wait about five minutes and finally ask one of the guys if anybody is working the register and and he looks at me and tells me "you gotta just wait". He saw me standing there for five minutes so how long am I supposed to wait?? Horrible service. Sandwiches are fine but come on. Have a manager there that can maybe oversee the staff or something read more

I've been wanting to try this place for awhile. It's pretty close to my work but I just never got around to it until today. I ordered the meatball sub on whole wheat and it was really good. Would probably give them 5 stars if they offered delivery. read more

Firehouse Subs - Meatball sub on whole wheat - Sandwiches Near Me - Madison, Wisconsin

I asked about a vegetarian option, and I never did see it up on the board! But it was great! Cheese, grilled onion, peppers and mushrooms with some fresh veg as well. It was a little soggy on the bottom but still tasty! The workers were very nice- efficient and friendly. read more

Friendly staff, solid choices (New York Steamer is LIFE). Their house brand pepper sauce is truly superb. They can get busy at peak times, so plan accordingly. read more

Why wouldn't they be a 5 star? Great service team and awesome sandwiches. I prefer Firehouse over other companies. I have tried the first 6 sandwich and everyone of them were top notch. I don't think you will go wrong with any of the choices. read more

They are so behind its a 45 minute wait for a sub. There are workers standing around. Workers are arguing and swearing. Everytime I come here the workers are slow argumentative and very un organized. How is this restaurant still open. Poor service slow service and usually less than good food. They need new management this type of service is unacceptable read more

Terrible. Completely wrong sub. Waited over an hour for delivery. Semi warm. Offered a free medium and chips next time. I paid for a large. I will never spend my money here again. read more

Incredibly disappointed with this location, as I've always loved Firehouse Subs, but my last visit to the Emil St. location WILL be my last for some time to come, if not forever. A couple of weeks back my son and I stopped in on a Saturday evening to purchase combo orders. It was clear that this was a problem for the staff as we had to listen to the counter person complaining about how long they'd be there cleaning up after my son ordered a meatball sub. My sandwich -- the Hook and Ladder -- was simply placed on the counter while my son's order was actually bagged. Neither had the pickle spear that normally comes with the order. There is also a sign on the door REQUIRING a face covering because of Covid, but the individual preparing the food had his hanging down below his chin. For $27+, I expect better service instead of snarky attitudes and unprofessional behavior. As much as I've always enjoyed Firehouse, I will take my business elsewhere from now on. read more

Cool location, messed up sandwich order but fixed it right away. Then they forgot jalapeño peppers. To their defense they were extremely busy. There Italian sub it super good! read more

Yes please! This is the best! Greatest sandwiches ever! This one gal who is always working when I go is so friendly and nice! I love that they have all sorts of sauces to add to your sub! The new special of the pulled pork on kings Hawaiian bun is to die for! read more

Wow. Never seen a non-Burger King/McDonald's store run so poorly in my life. Management bickering openly with coworkers. Service bismal. 20 minutes for a single sub sandwich. read more

Firehouse is my favorite sub place. The hot subs are absolutely scrummy: I recommend the Italian. The service is friendly and fast. Maybe the only drawback is a very crowded dining room at lunch time. But that's a good thing for a business! I'll be back--many, many times. read more

Awesome subs! Friendly staff. It gets annoyingly busy at lunch time, which I'm not a huge fan of, but it's due to the fact that they have such good food! The sub makers are quick, so there's not typically a long wait, even when they're packed. read more

This is NOT your typical fast food sub shop! I stopped in during a busy lunch hour and still had a great experience and got a great hot sub. Every time someone walked inn he door, all the employees behind the counter called out "Welcome to Firehouse!" And before I left with. My takeout order a few of them called out telling me to have a great day. I love this place. I'll remember the experience, and I'll be back. read more

I'm a big sub fan and especially love pastrami and corned beef. When I saw a sandwich on the menu with both I was excited, little did I know the sub would come out to my table 15 minutes later as a mess. It was so salty too. I don't recommend their sandwiches as they seem very high in sodium. read more

Best subs. A little pricey but worth it. Service is quick and friendly. Easy access from the beltline.

The food is consistently great and the workers are, too! We love coming here for a quick lunch while running around and we always get in and out in record time. I would always recommend this place to anyone! read more

Their meatball sub is literally the best meatball sub you will find in town!!! Sooo so so good!!! They're chili too, it's perfect for anyone! I love this place too much haha :) read more

A generous four stars. Great concept, good service and ambience. Clean store. Only gripe? WEAK portions. Could get five stars with better portions. Will come back and try something else on a diverse menu. read more

I ordered a chicken salad and a tuna sub. The bread tasted terrible.The Tuna salad was good and the chicken salad was good. But the bread ruined the sandwich. Maybe the hot subs are better. I will not go back. read more

Wrong chips, wrong sandwich. Didn't deliver replacement. When I pay for a good and service, I want the good and the service and I want it correct. I will NEVER give them money again and will NOT recommend to anyone. read more