Came in today after placing an online order. We were on our way out of town and needed a quick bite. The pickup time was fairly quick and the food was ready when they said it would be. The staff saw me walk in and guided me to the pickup orders right away. No waiting involved! For lunch, I ordered the veggie sub and my husband ordered the premium roast beef sub (both warm subs, with olives added). Both sandwiches were very tasty and seemed to have very fresh ingredients. I definitely also recommend their brownies if you're in the mood for something sweet. They're so good! In regards to the COVID situation, they require all customers to wear masks and enforce social distancing guidelines. The staff ask uses gloves and masks. They have a dine-in option as well as pickup, no delivery. We're not usually in this area, but would gladly come back if we're passing through again. read more

They are cutting back on their meat. When I called the manager she said that wasn't the case. I ordered extra meat and there was less meat on mine than my wife's regular sandwich. I'm not paying premium prices for a lesser sandwich. This lady manager couldn't care less about customers service. I will not be back. read more

Firehouse Subs - Food - Sandwiches Near Me - Lake Worth, Texas

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Have used this sub shop many times in the past. Usually place my order about 15 minutes before I would drive over and it would be ready when I got there. However, this last time I have to say that they had gotten an order for like 25 subs. They expect you to wait 30 minutes, to finish that order first. They wouldn't work your order in which I thought was unreasonable. I asked to have my money refunded because I didn't wanna have to wait another 20 minutes after already placed the order 20 minutes earlier, but they refused to refund. The subs are good better ingredients in Subway® and generally they're pretty fast but I'm not willing to wait 25 minutes for fast food. I can go to actual restaurants. Sit down and be comfortable for that amount of time. read more

Took FOREVER, mostly because they had a large catering order covering all of the tables in the middle of lunch time that they were slowly adding to. I hope the people receiving that order understand that their food has been sitting out unrefrigerated for quite some time. read more

Firehouse Subs - Sandwiches Near Me - Lake Worth, Texas

Horrible service at Lake Worth, TX location. Poorly made sandwich and when I brought it to the staff's attention, basically asking them to toast it (as was asked previously) the manager says they can't take things back across the counter. No options, nothing. The service and attitude of the manager and staff are horrendous. read more

Our last order from the Alta Mesa store in Fort Worth, TX reminded us why we don't like Firehouse. The bread was already wet and inedible when we got it home. Both sandwiches were just not good at all. The sandwich bread couldn't hold up with the mayo, lettuce, tomato and onions. If you pay 10.00 plus for a sandwich, the bread needs and must be sturdy for the meat, cheese and condiments. read more

Worst treatment ever. I understand it was busy but a simple request totally went south. Online, there was no option to get grilled onions and jalopenos on the side for 4 of my sandwiches. When I arrived, they were fixing to start making my sandwiches. So I just simply requested sides of grilled onions and jalopenos for those 4 sandwiches. Checking the sandwiches once I got them, they had put the grilled onions and jalopenos on all 4 sandwiches. 2 of them I could keep them on it no problem. The other 2 though, one person is super sensitive to heat and the other was for my pregnant sister. So I took only the 2 sandwiches to the counter and asked them to remake them with the jalos and g.onions on the side. I waa then told, they have me on recording telling them to put them on the sandwich by the girl who claimed she was teenager at the time. , 1. She was not the person I talked to about my sandwiches. 2 She had not left that line since I arrived, so how would she have had time to listening to a recording. 3. No where on there entrance is there a sign saying I am being audio recorded. Visually I get but audio. That is not ok. She then proceeded to tell me that she called her GM and the GM told her that they could remake my sandwiches, but that they would be put at the back of the line. That was 20 sandwiches deep. I don't get how she could of had time to call her GM considering she never stepped off the line from helping her crew make all the orders they had. Coming from the food industry, I know for a fact that's not how that goes. The employees messed up on a customer's order, whether that customer was right or wrong, that food gets made first so that they can get that person out of there as soon as possible so the other food they may have, doesn't goes bad. When I finally got the other sandwiches, it had taken them 30 minutes to do it. When I got home, the other 2 sandwiches that I didn't ask them to remake were soggy and cold. Bread was totally un-edible. Also when leaving, they handed me another bag with the remakes, I said Thank You and they just turned and walked off. I then asked if the side of jalos and g.onions were in the second bag and they very rudely yelled yeah at me. Got home, they weren't in there. I don't know were this manager on duty did her training, but she should not be a manager. The way she treated me because of something her employee got wrong, was unacceptable. It was not my fault and being treated the way I was by her was unprofessional. I have never complained about them getting something wrong with my order which happens quite often. The one time I have to get something fixed, I get treated like garbage. I started coming g here because I thought I got my money's worth for a sandwich. I don't think I will be going back after the treatment I recieved from them getting my order wrong. This was unacceptable and that manager didn't believe me when I said I will be contacting the higher ups of management. Let's see what happens because I already have started that process. read more

This place is terrible. They didn't even understand a simple sandwich order. I will never go back. Everyone look at the reviews before you go . read more

Obviously not trained enough to know that although you have a gluten free bun , not all sandwiches are gluten free. This is the second location then when asked they said yes. You made me very sick last night. Still dealing with the pain. read more

Tried to place an order at 12:30. I was asked to hold. Six minutes later I hung up. When I called back it said Karen's voicemail box was full. More than 10 calls back. I drove to the location thinking they must be really busy. Maybe a dozen people total. I asked to speak to the manager. It took a few minutes as she was jacking her jaw. I asked what's the problem with the phone. She said she'd have to call the owner and find out. What? Got home with two sandwiches. One had a long hair in it. Never going back. read more

Firehouse Subs - Hair in sandwich - Sandwiches Near Me - Lake Worth, Texas

The Smokehouse Beef and Cheddar Brisket or The Firehouse Hero are my two favorite subs. Sandwiches come in sizes small, medium, or large which is nice. Cleanliness 5 stars Value 5 stars Staff 4 stars Quality of ingredients 4 stars Drinks/Sides 5 stars read more

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Your to go ordering system is absolute trash and far too complicated for a sandwich. I was locked out because I needed an email verification after your website crashed. I was sent 5 codes and none of them worked and after 15 minutes I gave up on trying to order anything. It's a terrible system and I hope it causes you lose money as a company. read more

Kudos to Wilson. Super nice young man. Employees were smiling and appeared to be having a good time. Great music with Luke Combs on the video. read more

Went there 10 mins before close because I've never had firehouse subs before and I was excited to try it out, just to see that all of the lights are off and nobody is there. This is bullshit and completely ridiculous that this location doesn't stay open until its actual close time. If the owner, manager or employee reads this; eateries already don't stay open late enough as it is now a days since the pandemic, don't add to the disappointment and close before your listed hours of operation. So disappointment in the lack of professionalism with businesses lately and this one just got added to my list. read more

In and out!! I ordered my food online through the app and I've never done that before. As soon as i walked in it was crowded, i felt overwhelmed wondering did they get my order. Then my name was called! Got my food without any problems and everything was correct! Great turkey jerk sandwich! read more

Firehouse Subs - Jamaica turkey jerk - Sandwiches Near Me - Lake Worth, Texas

I love firehouse subs. Their subs are fantastic. This location needs to check their water though. This is the tenth time coming to this location and water in the drinks leave a terrible after taste. It's only at this location. If you go downtown or north Richland hills or any other location then the drinks are great but here I can only buy a sandwich. I don't know why no one else hasn't complained. Please have someone test you drinks!! read more

I love firehouse subs. Forget subway, this place tops all subs in the area but since summer their water taste has changed. I have been in many other firehouse subs and I love their tea but here I can't truly drink it. There is something causing the water to taste sour. This is been happening for a while, I figure someone might catch the issue but is hasn't gotten better. Hope you guys look into it. Keep up the good subs coming! read more

Stopped in for lunch between classes. Prompt friendly service. Foods fresh and as desired. Will return in the future. read more

Firehouse Subs - The cajun chicken minus lettuce - Sandwiches Near Me - Lake Worth, Texas

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This place never gets a fucking order right. Legit the worst place to eat. Where tf is my sauce? Thank you for the driest pair of meatballs I've ever encountered. Get fucked. read more

Firehouse Subs - NO SAUCE WHATSOEVER!!! - Sandwiches Near Me - Lake Worth, Texas

they don't know what the fuck a hairnet is i guess n love to get food in peoples shit. nasty. their food is good but not with hairs. don't go here. - stars. read more

Ordered a small smoked turkey breast sub no mayo & no onions. Received a small smoked turkey breast sub w/loaded mayo & no tomatoes! Complained & new small sub had no condiments & they took my pickle away also! Should've been called sub bread with loaded lettuce instead of turkey! Won't be stopping by Firehouse anymore-any locations. Not big on their food anyways, my husband thinks their subs are great, I will stick to subway or Jimmy Johns from now on! Plz don't reply with it's very alarming regarding my review-that seems to be the go to reply on every negative review! read more

I had heard mixed things about this place. Needing to decide for myself I put everyone in the car and this is where it stopped. 2 hook & ladders and 1 tuna. We all agreed way better than Subway. The steaming of the meat brings out a different flavor. It was a nice surprise. Hubby was impressed by the amount of meat on his sandwich. I heard people say it was pricey but I beg to differ. Our combos were no more than another sub shop we go to across town. Next time I would skip the chips because for me I don't need them with my sandwich. Looking forward to a return trip to try the meatball sub. On another note they have the big drink machine that has all the flavors you can make. This thing makes me act like a 6 year old who never got soda. I drink more soda at this thing in one visit than I do in a normal work week. The staff was very friendly. The girl who took our order was way perky. read more

Sandwiches are good, but I came in, nobody in line in front of me. 15 minutes later, I'm still waiting for my sandwich. Are they baking the bread on spot for me ? I highly doubt it. By the way, expect to receive no pickles with your meal, unless you remind them. 3 out of 4 times you get home and find nothing. Like tonight for instance, no pickles again. Edit down to 1 star. I saw people that ordered after me getting their sandwiches before me, so I finally asked them about my order . I get deer in the headlights look, then they find my order sitting on top of the toasting oven. Nobody called my name, no concern at all , not even an apology. Total wait time, 23 minutes now. I'm done with these guys for a while. read more

I waited twenty minutes for a mediocre sandwich only to find our that they had skipped my order and lost it entirely. As I watched the sandwiches of other customers, who'd ordered after me, sail past my nose and into their loving arms, I grew angrier and hungrier. The manager comped my meal which was fair. There were about ten young females working for one male manager. Things that make you go hmmmmmm. read more

This is a great place to get some fresh sandwich and sub. It is a lot better than subway! More meat, better quality than subway. read more

Firehouse Subs - Coolest fountain drink machine ever seen. - Sandwiches Near Me - Lake Worth, Texas

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Yum yum yum! Firehouse Subs puts the competition to shame! My chicken bacon ranch sandwich was just about perfect. Maybe it was, I can't think of anything I would have liked differently. This location in Lake Worth was clean and full of friendly employees. read more

Firehouse Subs - My sandwich was so good I almost forgot to take a picture. - Sandwiches Near Me - Lake Worth, Texas

The new Spicy Chicken sandwich is excellent!! Bread was crisp and pillowy. Highly recommend!!

They steam their meats. At first this sorta sounded gross to me. I almost expected soggy, limp, lifeless subs. Surprise! I must like this method because we frequent firehouse more often than anything else in the area. Founded by firemen, I find the concept of the place super cute. Not sure that firemen would like to be referred to as cute, but it works. Each restaurant has 30 or so hot sauces for you to try out as well, and they are labeled with a number scale indicating their hotness. I do wish that some locations would take note of their inventory a bit better, because sometimes the selection has seen better days. Gross crusty tops and openings, and near empty bottles. I like the sauce that is on the table, which you can buy a bottle of your own. I've liked each sandwich I've tried so far, but I think the Hook and Ladder is my fav! One blah point about firehouse, they have those huge, 900 drink customizable, one spout soda machine. I HATE THIS THING. The soda never really tastes right, and if the person got something gross before you, you're sure to get a few lingering blasts of it if you don't let it run for a little bit first. Seems wasteful. read more

Drove up and parked in the first open parking spot right in front of the store walked in and place my order after a little bit of a wait. After placing my order I payed $12 for sandwich and chips and they took a little bit of time to get it out to me but hey it was a relaxing Sunday. As I'm eating my sandwich I hear my trucks alarm start going off to find out their patio umbrella caught the wind and took flight then crashed into my brand new 2015 truck and caused $2000 dollars worth of damage. So I walk out as the store employee removes the umbrella he apologizes and says I'm so sorry this has happened before and there's supposed to be a metal pin in place to prevent the umbrella from being pulled out from the fixture and flying away like this but we put the pin in. So now I payed $12 for a ok sandwich and a brand new truck with an estimate for $2000 worth of damage because they can't secure an umbrella. I've been dealing with their insurance and trying to get my truck into the body shop but they are being difficult to stay in contact with and don't seem to be making it much of a priority and every time I call it goes straight to voice mail. read more

We come here quite a bit, but today I am so NOT impressed! First, the girl at the register taking orders should clearly be doing something else because she is NOT listening to the orders being given to her!! Secondly, if you are going to a have a fancy soda machine with lots of choices, pay attention to the damn thing and refill it when the light indicates something is out! This is not the first time we have been here and several soda options are out and some how some body doesn't know how to change it or they are too busy to change it! Thanks I am a paying customer too!! read more

I go here quite a lot and every time I go I receive great service and friendly staff. The subs are good and they're affordable. I've never waited more than 5 minutes for my meal. I like that it's close to my work. Firehouse subs also has the 120+ soda machine read more

SOOO GOOOD!!!! We have been on a firehouse kick lately. Their sandwiches are on a completely different level, compared to Subway! I love their Hook & Ladder Sub!!! It is sooo good! Their bread is always fresh. They pile on the meat, not like the two or three pieces you get from the other place! They add just enough fresh veggies, and the deli mustard and mayo combination is a perfect compliment to the sandwich. Eat it in the resturant, while it is nice and warm! Love the drink selection they have, from the new Coca-Cola freestyle dispenser! Also, an added benefit, kids eat free on the weekends!! (But you have to ask) read more

I love this place!! I go twice a week now that Melissa is the manager. She's always super nice and personable!! You can tell she is in charge and knows what's she's doing. The food is great and they take their time! I 10/10 recommend read more

Horrible customer service. The cashier rolled her eyes the whole time we were ordering. She was so annoyed anytime anyone walked in. The girl that was making the food had a better attitude than her. Her attitude was just so read more

I have never come here and got anything less than stellar service and great food. And with all the sandwich chains it's great to have a place like Firehouse Subs to break the monotony of cold sandwiches. Not to mention they take care of their military and first responders. If you care about our veterans and first responders absolutely support this place! read more

I come here quite often and it's always excellent! Food is superb, employees are awesome! Service is amazing, no complaints. I recommend the beef and cheddar brisket! read more

O sooo good the food is way better then subway the meat is fresh and full of flavor and hot! A must try if in the area!!!!

1/26: Friendly staff and great location. They greeted me when I walked in and were very helpful when deciding what sandwich would suit my lo-cal needs, they even suggested take off / slicing off some of the bottom side of the bread. My sandwich was delicious and packed with veggies, just the way I like it. read more

Ate there pretty often when they served their pulled pork sandwich on the sweet hawaiian bun. It was a limited time thing but it is delicious. Sandwiches are made fresh but take a little time to make. Well worth the wait though. If the place is super busy you will be there for a while. read more

I love firehouse subs... but this store seems to be VERY VERY slow.. on top of it they burnt my meatball sub... I ended up waiting about 20 mins....:( read more