If you're craving a sandwich that actually tastes like someone cared while making it, Firehouse Subs is the place to go. The staff here is always friendly, the service is quick, and the whole place feels clean and welcoming -- exactly what you want when you're grabbing a sub on a busy day. But let's talk about the real star of the show: The Steamer. This sandwich is ridiculously delicious. It comes out hot, melty, and stacked just right every single time. The pastrami and corned beef are tender, the provolone melts perfectly into every bite, and the Italian dressing ties it all together without being too heavy. It's one of those sandwiches where you take the first bite and immediately think, "Yep... I'm finishing this whole thing." If you've never tried The Steamer, do yourself a favor and order it. It's easily one of the best hot subs around -- comforting, flavorful, and honestly kind of addictive. Firehouse Subs continues to be one of my go‑to spots for a reason. Great food, great people, and a sandwich that hits every time. read more

Wanted to love these, but too many times they missed the mark. Originally I would get the Cuban and it was great. But they discontinued it and I'm sad. No other one I've tried has excited me. I do like that's its local and features our city in the artwork. And its convient, reasonable and service is good. So I'll keep trying to replace that Cuban. Maybe they'll bring it back. I would love that. read more

Pretty quick service and they improved their app. The app was clunkier in the past. This location also used to be a bit slow.

It's a shame how conveniently close this location is to me or else I would go to another. Firehouse subs are delicious. However, at this location orders are either wrong, or you're waiting an extra 15-20 minutes after your expected pickup time for your order. There is no in between. read more

I've been to this Firehouse Subs restaurant a few times. Like most Firehouse Subs, the restaurant is adorned with various fire fighter gear. It has a neat atmosphere. Firehouse Subs had a two for $16 special going in the day I went. For $16 you could get two medium subs, two chips, and two fountain drinks. I got an Italian sub, a meatball sub, Lay's Regular Oven Baked potato chips, Ruffle's Oven Baked Cheddar and Sour Cream potato chips, and two drinks. I ordered via their website so my order was almost ready when I arrived. I also ordered a side cup of chili with onions and cheddar cheese. Everything was packed carefully in a big paper bag. I poured my own fountain drinks. Firehouse subs had Coca-Cola's Freestyle fountain drink dispenser which has a variety of drink customization options. The Italian sandwich was good and flavorful. Meats seemed fresh and bread was tasty. I ate the Meatball sub the next day and it was equally good. The cup of chili came with oyster crackers and the added cheddar cheese and onions came in a separate container. Also included was a spoon. I like this particular Firehouse Subs because they usually get your order right. I've been to a closer Firehouse Subs and they usually forget something. Firehouse subs also gives you a pickle wedge with your sandwich and they got that right as well. Overall, this Firehouse Subs is a great experience. Orders are prepared accurately and quickly and they seem to pride themselves. I would recommend and would go again. Also, Firehouse Subs has a very good rewards program so I would sign up for that if you haven't already. You get alerted of new deals and even new sandwiches, some which are only there for a short time. I highly recommend. read more

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They are seriously the best at this store - they are friendly and put up with my crazy order - great subs and super friendly team who works fast! ;) read more

Firehouse Subs - Try the new fries and use the coupons on the AP! - Fast Food Near Me - Kettering, Ohio

Delicious sandwiches! Great sauce options! A great choice when you want a hot sandwich!

I visited this Firehouse Subs for the first time on 2/12 around 8:40 PM and was shocked by the hostile environment. I stood at the register for over five minutes while the manager, Madison, completely ignored me to prioritize a delivery driver without even a greeting. ​When I politely asked for assistance, Madison responded with an aggressive attitude. While I was having a calm conversation with an associate, Joseph, Madison suddenly began shouting, "I just can't! I just can't!" and stormed away from the counter, abandoning the transaction entirely. ​While the associates Joseph and Zack were professional and apologized for her behavior, a manager's "long day" is no excuse for shouting at a first-time customer. I felt targeted and unwelcome. I strongly urge ownership to review the security footage from 8:40 PM-9:00 PM. I am seeking a formal apology and hope to see corrective training implemented immediately. read more

One of the best sub places around. Quality ingredients and great menu options. Sign up for their rewards program to earn free food and to get a free sub on your birthday! read more

Firehouse Subs - Fast Food Near Me - Kettering, Ohio

The service was terrible! They put all call in orders before walk in customers. Only two workers behind counter. Shortly after two more workers finally showed up. One of them went on break twice. The others talked and left only one girl working. Food was ok. Place needed to be cleaner. Will never eat there again. read more

Charged for meat despite the order not including meat which was fine until I exit the store open the sandwich to almost nothing in it (literally I could count the strands of total lettuce). Guy manning the desk was extremely incompetent and had to keep asking what we wanted and still messed up the order. Ended up paying 25 some dollars for 1.5 subs with the .5 being the other two supposed medium sandwiches which were small and still both costed as much as the large. Overall, terrible service, cost, and product. I do not recommend visiting this location and as the is was my first Firehouse Subs visit I can not recommend any other of their locations if this is what they offer. I am upset and I would say this was a waste of time and money. Please save yourself the trouble and visit another competing sub brand or local sandwich shop. Update: Sandwhich did not have any lettuce it's all banana pepper. I don't know how you can possibly screw up this bad. read more

Yay checked in with yelp and got free dessert (brownie) ... fan of their sandwiches but tried the potato soup. Yummy. Place was clean and staff did a great job. This is a 100 times better than subway!!!! read more

Firehouse Subs - a soda dispenser - Fast Food Near Me - Kettering, Ohio

Love the food, service to put it bluntly sucked. Waited 20 minutes in a sparsely filled restaurant for a take out order. Seems staff was much more concerned with there chit chat then making my order. Disappointing experience. read more

Had the absolute worst sub I have ever had yesterday. I went to pick up one half of the sub and almost the entire inside of the sub fell out. It was a complete mess then to pick up with my hand to eat. Then the other side fell apart when I picked it up. No flavor either. read more

Food is good worst service I have ever had. Totally ignored after waiting to order. Finally after 12 minutes I ask, " would you like me to come back " ? I was rudely answered " what would you like to do"? I answered I have been standing here for 12 minutes I would like to order. After that it was horrible. I ended up walking out. I was the only person waiting and no one else was in the store. Horrible experience. read more

This was our first visit and will definitely not be our last! You must know, I'm VERY PICKY about sub places! We set off to try something new and it paid off! The business is small but doesn't feel cramped. The interior is decorated with miscellaneous fire department doodads. We were greeted immediately and explained we needed a few minutes as we had never been. The nice lady behind the counter did not rush us and even showed us the bread for each sandwich size (even though we later saw it was posted right in front of our faces, oops!) He chose the large Italian with Mac and cheese, I decided to go out on a limb and get a medium "Club on a sub" with potato soup. I typically go for a meatball anytime I'm at a new sub place, but what the heck? I checked in on YELP and got an offer for a free dessert so we decided to split a brownie. You can round your total up to donate to fire charity, and as both of us are first responders We were absolutely on board with this! There were three people working but I think one was in training. The food did not come out fast but was 100% worth the wait! My sandwich was SO delicious and so big that I kept getting it all over my face! Lots of napkins needed! I would order it again and again. Probably in the smaller size though. The bread was fresh and The flavor was absolutely perfect and I think the mustard really tied it together. The soup had plenty of chunks of actual potato and a really good flavor! BF ate his whole sub before I could even ask how good it was. But the Mac and cheese? Let me explain, I like the stuff from the blue box. ONLY the stuff from the blue box! But I was intrigued... there was some type of crumbly goodness on it so I asked to try a bite. I am shocked to say... I would actually order this for myself and eat it all! Amazing! We finished with our brownie that was the perfect end to a great meal. I can't wait to come back and try something else! read more

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I come here multiple times a week for work. EVERYTIME I go there the old lady crabby ass crew they have is rude as hell. Never smile. Act like it's a bother to them to make my order. ALWAYS have to wait longer than they quote you. Regardless if there is 2 people in the store or 20. They need a crew overhaul in the worst way. read more

Let me start out with I remember when the Firehouse Subs opened down off Fields Ertel and I see it may be closed permanently or relocated elsewhere now? I loved going there for the brisket sandwich. The sandwiches made back then were way bigger and had way more meat on them. This past June, we stopped by one in Georgia for lunch on our way back from vacation and due to COVID, they had no indoor seating so sat thru the takeout and by the time we found a park with picnic tables we found that our order was completely wrong? No brisket, no club like we ordered but we had two small Turkey sandwiches with just break and Turkey? So that brings me to today. If you create a membership, they put a coupon for a free medium sub for your birthday. We stopped in and ordered at the store in Kettering and luckily, they got our order right! Yay! The people that were working here tonight were super nice to us so that's great. Place was clean. Problem is for me that the sandwiches are just so small anymore. The bread has changed, the amount of meat has shrunk to kids sized portions to me. My wife looked at the 1st half and stated, 'well, I'm glad you didn't pay $8 for that because you'd been annoyed!?' Which was very true but it did taste good. So we have that. I know that the folks who own the store i Kettering probably don't have anything to do with the Cincinnati or Valdosta but it seems like this smaller sandwiches may be a corporate thing... I digress. read more

Firehouse Subs - a close up of a sandwich - Fast Food Near Me - Kettering, Ohio

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Real mixed experience here today. I recognize that things are a little different with the COVID situation but it feels like most businesses are going the extra mile to attract and keep the customers that they have. Folks working here were super nice and patient with taking our order but they did not get it right. Yes, we got the basic order correct but the condiments that were supposed to be left off the sandwich were not left off. Somethings are easy to remove but other things still leave that taste behind. A little more attention to detail would have convinced us we needed to come back to this location. We like this chain in general but today the sandwiches were bland and the potato soup unremarkable. I don't like to be negative, especially when businesses are struggling to come back, and hopefully this place will improve with time. read more

I stopped here for lunch today and ordered a Philly Cheesesteak sub. I was sadly disappointed when I got home and opened the container, I was sadly disappointed. There was barely any meat on the sub and there was even less peppers, onions and mushrooms. The only reason I didn't give 1 star, is because the staff was friendly. read more

Firehouse Subs - a close up of a sandwich in a styrofoam container - Fast Food Near Me - Kettering, Ohio

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I didn't think it was a hole in the wall. Nice place big menus. I had the meatball sub and it was delicious. I would recommend fire house subs for a great sub or for a party. read more

Firehouse Subs - Fast Food Near Me - Kettering, Ohio

This place decided to replace meatball sub with a steak sub! I will be giving the dogs a treat for dinner. If I have craving for meatballs, I want meatballs. This place has poor customer service, because why give steak instead of a meatballs. They were not prepared for a dinner rush! Would not recommend them? read more

Disappointed. Went on a very very slow day. Ordered the meatball sub. When it was boxed and given to me it looked gross like the lady put sauce all over the container. Did not want to eat it honestly. Sandwich was just ok. Was never asked if I wanted to add toppings but maybe thats not an option?! Not sure but maybe it should be as I would have loved to add a few peppers and mayo. Went to the restroom on way out and there were hair balls and tp all over the floor. Guess I will stick with Jersey Mike's. read more

Firehouse Subs - Fast Food Near Me - Kettering, Ohio

UPDATED REVIEW!!(leaving the original, which was 5 stars, below) I stopped in tonight, 10/3/18. I was the ONLY customer in the store and it took over 10 minutes for them to make my sub. I ordered a medium steak and cheese and it had 'two specks' of cheese. Nothing like what I've received in the past. Plus it was cold. Also the price on the board said the sub was $6.99 and I was charged $7.49 for a to go order. I didn't add anything to it that I don't normally order. EXTREMELY disappointed in this store as I have never had this experience at any other Firehouse I've been too. The service is always amazing. They are prompt and patient with you no matter how many questions you have. Every sub is made to order and can be loaded with toppings. They put more than double the meat on their subs compared to the other places, making them worth every bite. Their variety is great and every sub explodes with flavor. As a huge bonus, they fundraise for the local fire departments, purchasing much needed life saving equipment they couldn't normally buy. read more

NO MORE HOT SAUCE!!! ARE YOU SERIOUS??? What was once a competing leg up for this company was their rare varieties of hot sauces to choose from. Since the paranoid pandemic movement this is no more. Their sandwhiches without this feature are mediocore at best. Can no longer compare to other companies like Subway . What a shame! read more

I don't like the food, but the workers are nice. Sometimes they are not fast when there isn't a lunch or dinner rush.

terrible customer service employee who took our orders were very rude and do not look like they enjoy their job. made it very uncomfortable for us. read more

Strange that any Daytonian would frequent a corporate chain for a sandwich when excellent, locally-owned fare like Milano's or Marion's Pizza is available at the same price. The business plan here seems to be to answer the question "What is worse than Subway?" Answer: Firehouse Subs, offering a variety of composited meat on bread, each more flavorless than the last. All the restaurants in this suburban strip mall employ inexperienced young people to make generic food than tastes even worse than it looks; of those establishments, Firehouse competes to be the worst. read more

I used to frequent this place when my work was closer, almost weekly. I went there today after a change in employment brought me back to the area. Let me say it is still as fantastic as before, if not better! I used a promotion for my birthday and got a free sub, and everyone wished me a happy birthday! Not to mention my order has NEVER been wrong, the food is fresh-always taste great. Super glad to support this establishment and the cause, as my grandpa was a firefighter for the City of Kettering. read more

David and Jennifer are fantastic! We used this location while in Dayton for WGI World Championships and they were able to prep AND deliver about 40 boxed lunches to us on site at UD Arena with no mix ups. The food was great and the service was awesome! Thanks David and Jennifer! Great service! Hope to see you again next year! read more

Always excellent sandwiches, that are made quick. I get the Smokehouse Beef and Cheddar Brisket, it's a great sandwich!! I'd recommend everyone stop by a Firehouse Subs and try them out. read more

Yay first review! Also my first time at firehouse. Had heard a lot of great things and they were so true! I had the club on a sub ( totally recommend) so did my husband! Bread and meats were perfect also had kind and courteous staff! Will be returning!! read more

What a great sub shop! I had the steak and cheese sub and it was terrific! Didn't leave me with the heavy bloated feeling I get from Penn Station. The 12 inch sub was enough to satisfy! The wife had a brownie...I had to have some of course! Very good! They even have subs that are under 500 calories for those watching their figure! Definitely recommend Firehouse Subs! read more

Well, I can't say I hated it but I can't say we loved it. I had a steak sub with mushrooms and my husband had the brisket. My sandwich was bland and soggy, and for 2 subs 2 sodas and chips it was $27! If they had been fill of meat, ok... But I felt like there was way too much veggies! The service was decent, but not overly friendly and I just feel like I could have had the same thing at Subway for half the price ms friendlier service. We won't be back unless a friend is really persistent and offers to pay, because I won't pay that much for that food :-/ read more

The very first time I came, the staff took the time to explain everything from subs to ordering to the sauces. Every time I have returned, staff are warm and courteous and make everyone feel important. Subs are amazing. Want to try more but hook and ladder so good I can't get away ;) and as the daughter of retired fireman, love that they support local community! read more