The bread is so tasty! The meat and cheese were nice and warm. I loved my turkey bacon ranch sub on wheat (but no onions next time). My husband thoroughly enjoyed his Italian sub. He thought the Italian dressing was a little sweet so next time he will get a different sauce but he can't wait to try another one. We pretty much think this is our fav sub shop of them all. read more

Firehouse Subs - Medium turkey bacon ranch on wheat - Sandwiches Near Me - Kansas City, Missouri

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Tried the great bogo medium sub with free drink deal they offer on saturdays. The deal may only be in the app, I'm not sure. We Tried the meatball on wheat bread. It was tasty, but could've used more cheese and maybe not toasted so much so that the cheese kind of just disappeared. A side of sauce would be great to dip it. I often felt there was more bread than ingredients as well. I'll try it again, maybe a different sandwich. read more

Excellent customer service! The food is always consistent and delicious and the environment is welcoming. read more

Firehouse Subs - The new steak and cheese melt. - Sandwiches Near Me - Kansas City, Missouri

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Our favorite location! They always remember us and are so friendly when we come in. Jessica makes me smile every time I come in and is such a sweet soul. Amazing customer service and fresh, fast, quality sandwiches. read more

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The place is always dirty. There's never a clean table and the carry-out bag always has greasy fingerprints on it. The sandwiches are subpar and they ALWAYS smother them with sauce, you can't even taste the meat. The place is gross. I'll go to Jason's Deli a block away. read more

Flavor is great. Problem is it is mostly bread anymore. Very little meat. I just ordered a New York steamer and it's more bread than anything. The ladies were very nice however, they were incredibly slow. This could've been due to it being lunchtime however there weren't a lot of people in the store. The restaurant was clean and neat. Not sure if I'll come back. Jersey Mike's still puts meat on their sandwiches. Better quality and better value, might be a better option read more

Firehouse Subs - New York Steamer - Sandwiches Near Me - Kansas City, Missouri

don't go there after 7:30 pm the people that make the sandwiches just slop them together , has had this happen multiple times where the sandwich is almost inedible bc they doused so much oil and vinegar on it it's basically an unappetizing dough ball , they also don't layer the meat correctly so the center of the sandwich has 80% of the meat , please work on your craft. i get perfectly good sandwiches during lunch hours read more

I have to give this place props on how nice and professional the staff is! I previously visited this location and at one point a regular (I presume) walked in and everyone greeted him kindly. Today the individual who took my order was very kind, helpful, and efficient. I'm a fan of the Spicy Cajun Chicken sandwich (pretty good heat to it!). As I ate, I was able to observe staff helping each other and good teamwork. It's also a good place for a quick bite that's quiet (low volume music) and clean as well. read more

Firehouse is always good. Ordered a Turkey Bacon Ranch sub and some chips. Service was stellar! Wish I remembered the older gentleman's name at the register because he had great customer service. The place was also clean with plenty of seating. read more

This location has gone down hill. It's kinda dirty and every time I have gone I have to go to the bathroom few times next day!! Not good! I have friends that have said the same thing! I'm not sure if their meat is bad or what but something needs to be done cuz I'm afraid of going back. I don't want food poisoning. The food tastes alright but I haven't been impressed for along time so I stopped going. I used to go every Friday for lunch! It is right by my work but I just have been going somewhere else now. I'm not risking the disappointment and the bad trips to bathroom. read more

We love the Italian here. As far as sub shops go, this is one of my favorites; for some reason I like a freshly toasted sub, with fresh cut meats. I also love that they have so many hot sauces to try. Their house "datil" hot sauce is amazing... enough so that I planted some datil peppers this year to try and reproduce it at home! read more

I've worked in the area for four years now, driven past it almost daily, and never walked inside. The main reason, I have to admit, is that the location is somewhat inaccessible and anonymous from inside the shopping area. Having that said, I am happy I went inside. Firehouse Subs has a unique positioning in the market, differentiating itself from the two major competitors by focusing on more meat heavy sandwiches. The price point, unfortunately, is positioned thereafter. Having that said, a chain such as this should really be judged by the location and service provided as that's the only way they can differentiate themselves in the area. I went during the busy lunch hour. The place was packed to the brim with every table being occupied. This is good as it gives a good opportunity to judge whether quality goes down with added workload. I ordered a large Engineer Sub with all the standard fixings. It did take about 5 minutes for it to come out, during which time I took the opportunity to scout for a seat. It is true what previous reviewers have said that cleaning the tables isn't exactly their #1 priority. Somehow that is understandable during lunch hour. The sandwich was well prepared, nicely cut, and not sloppy at all. It tasted fresh and they brought it to the table for me, with a smile. Having that said. Location is difficult, parking is somewhat inaccessible, service is good, they are friendly and helpful, they smiled at me, I walked away full, and I did have a tasty lunch. read more

Firehouse Subs - A large engineer sub - Sandwiches Near Me - Kansas City, Missouri

Awful service. Employees are brutally slow. Waited 30 minutes in store for a pickup order. Watched like 4 people come in, order, and get their food before I did read more

Every time I go here I order their Smoked Beef and Cheddar Brisket sandwich highly recommended!

Firehouse subs - either love , or hate. For example, Subway devotees will never darken the door, while Jimmy Johns followers will ask "Firehouse Subs? Who are they?" I'm here to show some love for this place! They have a feature that no other sub shop has... steam. Something involving great amounts of steam happens to your sandwich between ordering and delivery (yes, tableside service) to your table. The sandwich is pleasantly warm , and has none of those hard, toasted edges. Sorry, not sorry,Subway. Ever wondered what being a Master of Condiments entails? You get to find out here. They feature a seemingly endless selection of Amazon featured hot sauces that somehow just works on these subs.... The Hook and Ladder is the undisputed winner here for me. Give it a try, you definitely won't hate it. One star deduction is for the occasional lack of said selection of sauces. read more

As the son of a paramedic/firefighter, this place has always held a spot in my heart. After a chaotic morning and a terrible dining experience prior to coming here, this hit the spot. I ordered two subs, yes that's right two. It had been a while since I'd been here and I couldn't decide between my two favorites so I got them both. Pictures is The New York Steamer and the Sweet/Spicy, both featured on wheat. Now as I yawn into oblivion and curiously wonder how to make it through the rest of the work day, at least I sit peacefully and happily fed; drop by and give them a try. Pro tip: don't eat two subs! read more

Firehouse Subs - Sandwiches Near Me - Kansas City, Missouri

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Staff is very friendly and pleasant to deal with. One issue is I order online and sometimes app says it's like 40 minutes until order will be ready which isn't always the case. You call in and they may make it faster if they can. Issue I have is I hate pickles with a passion. I got a pickle on my sandwich that to me personally totally runs the entire meal as I really really hate them. The receipt shows no pickles as ordered but out of habit I guess they had to out kne in there. Sucks when yiu get home and want to enjoy your sub sandwich. read more

Stopped in at 845 on Friday night and ordered 2 subs, they were the freshest, hottest and overall best firehouse subs I've ever had!

I had a previous review on this location but they have gotten better and are doing all they can! Food is so good!

Clean and prompt service. Never a long wait, although they have a happy business! Thus, I recommend you visit them when shopping at Skyview Mall. read more

Firehouse used be be the best subs you can get imo. The brisket with mayo and bbq sauce, wow, just incredible. Unfortunately since they were bought out by Burger King or whoever, they changed the buns and some of the meat, now it's all just a bad imitation of what it used to be. It makes me sad. I'll likely never go back to a Firehouse again. read more

This store went above and beyond for us. On a tour bus full of special needs clients we stopped in and they made sure all of us were taken care of as fast as possible. The staff was friendly and fun and engaged with our clients. Amazing place and we will most definitely stop here again on our outings. read more

Yeah it is cute how they yell "Welcome To Firehouse" when you walk through the door, but the charm quickly fades when you are handed a sandwich only small steps above Subway. Now if a shirtless, buff and tall fireman made my sandwich and delivered it slowly to my table, I could throw in one more star. However, the skinny socially imbalanced kid at Planet Sub gives me a perfect 6" every time. Why stray? read more

5 stars just because the staff is friendly and they have gluten free bread at this location. I mean, it is 2019! Everyone else needs to catch on. Pilot program needs to be permanent!!! #message read more

Well, our Chloe's first birthday party was a great success! The subs from Firehouse were done on time and everything was perfect with one exception...(thus the four stars) We requested whole wheat subs and got white, which to some is no big deal, but it is what I requested so... However, everything else was absolutely wonderful from the sandwich fillings to the condiments to the presentation. I will always go back to Firehouse Subs. Love em' ! read more

No one yelled at me as I came in the door. HOORAY THAT! I've been inundated with coupons so I decided it was time. Based on the not so great reviews though, I was a bit apprehensive. It turned out that I shouldn'tve worried. The set up is a little awkward with two different employees telling me I should go down to the end to order when the menu on the wall is in the middle. I decided on the Italian, in an effort to eat what I thought a fireperson might eat. I was almost ready to leave when I began to examine the great wall of hot sauces. I estimate there to be about 50 on hand. Many of which our own Original Juan's make! I asked someone how they decide what sauces to use and 3 people offered to get me the website (mustachioed owners?? idk). http://www.hotshotshotsauce.com/ is the site they pick from but I was told to just go to OJ's lol. I could make a joke about 8 inches of Italian here but I'll let you do that. What followed, sandwich wise, was a very peppery and tasty hot sandwich, it even made it the 10 minutes home without being soggy. I did pick two hot sauces to go with it in case it needed it but ended up using it on my chips. I spent $8.56 for the medium combo before the coupon. On a final note, I had heard a story about a groom that doused his sandwich in a random hot sauce on his way to his bachelor party so heed the directions on that hot sauce station. Always looking for a good sandwich, I'll try this place again! read more

Great sandwhich shop! They have a nice selection of subs away from the standard Subways of the world, and their brisket sub is one of the best I've had from a chain. Having had Planet Sub (lost it's luster) and Subway (almost everything will start tasting the same after awhile), this place is a welcome departure, and their real flavor comes through in the sandwhiches. Never had a bad experience there, and the food is good enough to keep me returning. Only thing I'd like to see is some healthier menu options, such as lower-sodium meats, as any processed meat is generally sky-high in salt, but I get it, and they do have a healthier selection of calorie-conscious meals. read more

Generally this franchise produces a great sub, but this location is especially fast, friendly and consistent. The huge selection of complimentary hot sauces available at Firehouse is awesome. read more

After trying the New York Steamer, I was hooked. The restaurant is clean and the staff has always been attentive and polite. If you're not sure what to order, the staff will make suggestions and are more than willing to explains the different sizes and options. Once you try their subs and understand that steaming it and making it to order will take a couple minutes, you won't want to go back to a cold sandwich. My favorite place for a sub now! read more

I drive past no less than 4 sub shops to go out of my way for the brisket & cheddar. Place is clean. Staff, who I'd call "kids" are well trained and polite. Plus, it's associated with fire fighters. Perfect place for a great sandwich. read more

So we walk in, order and take a seat. As we're waiting an employee walks in around 10:30 and wasn't supposed to work until noon. Dude through a fit and the three ladies working at the time just kept telling him to go wait outside. He'd leave for a bit, come back in and start running his mouth again. This happened at least 3 or 4 times and it took forever to get our food. When the lady brought our food over she apologized for the employee and my wife was like "he should've been fired on the spot". Service was bad, employee professionalism was non-existent but the sandwiches were solid so they didn't totally tank. read more

Speaking of places that holler at you upon entering....... Upon discontinuing the best sandwich in the place, which was the BBQ Brisket...they are just average subs, average service, average price. Quaint place. Decorated to look like a firehouse minus the dalamation. Kids get little red plastic firemans helmets. I myself would prefer getting the actual fireman. read more

Stopped in for a quick bite to eat ..... wrong!!!! Took 30 minutes to get my sandwich. What in the world could possibly take so long for a sandwich?? Definitely not the place to dine IF your time is valuable. read more

Ordered 2 subs usually takes 5 minutes to come out when we go other times, well this time was a absolute disaster we waited almost 35 mins for our subs to come out to us. The short girl with glasses that works the register is very rude, the other short oriental looking female all she did was talk and mess up our order twice cause they were to busy having a good ole time amongst themselves talking, laughing, and messing around. Long story short waited 35 mins for 2 subs 3 people ordered after us and left before us I got so frustrated I asked for my money back and her reply was your order is ready now darling. I used to come 1-2 times a week to eat there after this b's I refuse to eat here again. read more

This place is wonderful, by far the best sandwich shop I've been to. On Tuesdays I always have to work late and I can always drop by firehouse subs for a fast,delicious meal. I've tried several things here including the barbecue pork sandwich, meatball sub and a plain turkey and bacon sandwich. All were ravishing! If your looking for a delicious fast meal this is the place! read more

Don't live in KC and my mom and I were down having a movie marathon night. Decided that Firehouse Subs sounded good. I mean hey Subs generally mean fast service and easy straight forward service. Not the case. Wasn't very clear where we ordered at after we walked in. We ordered the Firehouse steak and cheese. It tasted ok. Cashier asked if we wanted mushrooms on it or without them. We got them on the sandwich, surprise Up charge. Now I'm ok with things costing a little extra. However, it was not told to us nor was it on the menu. Then it took almost 10-15 minutes to get our food, others came in and got theirs before us. Overall food was OK, service was lacking and pricing was decent but not transparent. Will not be coming back to this location, but will try other locations. read more

If the bald older guy is in there, just walk back out. His cleanliness is extremely disgusting. While waiting over 10 minutes for my food, I had the displeasure of watching him not change his gloves a single time(who knows how long he's had them on), while wiping sweat off his forehead, grab a pen out of his pocket and write on a receipt. Handling multiple orders, dropping veggies on the counter and picking them up to add them back to the sandwich. Again, not cleaning the counter between orders. The way he cleaned the knife, wipe it off with his dirty gloved hand. Sadly he wasn't the only employee not changing his gloves. When I called him out on it, I got the deer in headlights look as he quickly removed his gloves. read more

Great subs, good service. The restaurant is usually clean, and it doesn't take long for the the food. All the sandwiches are really good and the pop machine will recommend the best drink for your sand which - really cool! read more

Good food but on the pricey side for a small sub! Not to mention they rounded my total to the nearest dollar for their "foundation" which wouldn't had been a problem had they asked me before doing it, very unprofessional! The cashier was very rude and lacked customer service skills all together! Long story short, my family and I will not be returning to this location again! read more

I am a big fan of Firehouse Subs and this location is fantastic. Always friendly, fast service, and quality grinders. This location was closed for about about a year, sounds like the transfer of ownership went slower than planned. Glad it is back open! Highly recommend! read more