Says they close at 9 I arrived at 8:30 to be told that they already turned everything off what a joke I see why the reviews are the way they are !!! Don't go here read more

I don't think you can go wrong with any Firehouse locations, except for Echo Lane in Houston, but that's another review (and I have, so check it out before going). This location (Westheimer) is not my "home" location, but it was worth my trip. The dining area is large and spacious, the service is great, and the sandwiches are tasty. I gave 5 star because they wowed me. I ordered 2 sandwiches for my aunt and myself. Hers was basic, but mine, well let's just say I am very picky. My home store knows me by name when I walk in and they know my order by heart. I order different meats, but my toppings/alterations are usually the same. Whether it's the Italian, the Hook 'n Ladder or the Club On A Sub, I have specifications that could annoy some order takers. The service at this location was on top of it and took my order with a big smile. I even forgot my big alteration, meat and cheese cold, but they pleasantly changed it mid making for me. I appreciate great service. Thanks, y'all! Parking is easy and convenient too. Win, win! read more

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I think firehouse subs might be my new favorite sandwich shop! I had the turkey bacon ranch sandwich and it was so yummy! I love the customer service here as well. I think it's awesome that there is an option to pick what size sandwich you want! read more

Firehouse Subs - Sandwiches Near Me - Houston, Texas

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I've NEVER desired a meatball sandwich from a sub shop, but this one was part of a promotion and worth the 6.99 deal. Lol.. because of my acid reflux, I limit my tomato intake, and pepperoni.. but I would definitely order again. They were not selfish with the cheese either! I ordered from the app, the place was clean and the employees were kind and courteous. read more

Firehouse Subs - Pepperoni Pizza Meatball Sub - Sandwiches Near Me - Houston, Texas

I've been wanting some Firehouse Subs for quite some time now. So I decided to try this location out 30 minutes ago, and it really didn't disappoint. First off, there were only 2 people working at this location in the early evening hours. I ended up getting 2 sandwiches ( 1 of them was a combo) and an extra bag of chips for my son. The 1st sandwich I got was the Smokehouse Cheddar and Beef Brisket. It was tender and delicious with flavor. The bread was soft like a good sandwich should. The BBQ sauce was sweet with a bit of tangy. This was a combo, so I got Salt and Vinegar Chips and a cherry Mellow Yellow at first, but the drink tasted flat. So I ended up getting a Shirley Temple (a cherry Sprite for anyone who doesn't know what it is)... much better. The 2nd sandwich I got was my favorite sandwich ever, the New York Steamer. Just like the other sandwich, the meat was tender and full of flavor, the cheese was perfectly melted, and the bread was soft. I thoroughly enjoyed every bite. The service, despite only 2 workers working this evening, was really exceptional. 1 of them was taking the orders, and 1 is making the sandwiches. The wait wasn't really too long, about 15 to 20 minutes depends on what you order. The ambiance is like a modern sandwich shop. The only downfall with all Firehouse Subs is that there aren't any sauces on the counter like it used to be when they first opened... bring that back, please!! That's what made me love this franchise in the first place. Next time I'm in the area, I will return. read more

I don't normally rate chain restaurants because...well...if you've eaten at one of them, you've eaten at all of them. But I am a frequent visitor of this particular location. Dozens of trips and I've gotten exactly what I asked for 100% of the time. The staff is friendly and proficient. Firehouse is my favorite sub place, so I was excited to have one so close to my office. I have not been disappointed. read more

First time eating at Firehouse subs and when we first walked in the place is big and well decorated with different paintings and items that firefighters would have. We got our son a kid's turkey combo toast which he ate all. For me I got a small smoke house brisket combo wheat bread, chips and a pickle spear, the sandwich was maybe 2or 3inches smaller than 6 inch bread from subway, brisket was soft and easy to chew a bit to greasy and bbq was just slapped in the meat but besides that I got full. My husband got the large fire house cap club combo, he said the quality of the chicken was excellent not thin like subway we will visit again but different location, they have different type of hot sauces. I would say the only thing I did not like was that the female worker was coughing around food. Thank god we prayed over our food. read more

The Bible warned of Firehouse and Brimstone, and it came half true with this excellent sandwich shop. They have some of the better chain sandwiches in Houston, wayyyy better than Subway. Across the street from my gym, you will find this Firehouse Subs which we go to from time to time, with decent service, as well as a lot of other good businesses located in a string of five shops across from the main part of the strip mall, and the rent is good and there's plenty of parking in this Plaza, unlike the one across the street. Sadly there are businesses here that have closed up and shuttered and moved out, as well as some other stuff that clings to life and does just enough business to survive. It's important that you give them your business because so many have already packed up and gone. Lots of businesses have come and gone from this location, but it's still a good location with decent rent and one which we come to your regularly first location here in Westchase. read more

Firehouse Subs - Subs titutions - Sandwiches Near Me - Houston, Texas

Wear a mask for service. Employees wear masks too and are gloved up really good. The desserts in a sandwich shop are mainly cookies and brownies and happen to usually be an impulse buy and the brownie I purchased was stale and had to be tossed. The chip assortment was pretty good. They have different flavors but I always make a beeline to the salt and vinegar chips. They are delicious on a deli sandwich! The tart and crunch goes great. My sandwich was good on slightly crusty white bread but it had a tad bit too much mayo. The toppings were turkey, ham, lettuce, tomato, and mayo. Friendly service. read more

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Maybe because they had just opened and were busy prepping everything for the day. Everyone was very quiet and busy so I didn't get much interaction with them, was asked to please wait as they continued to set up. Sometime later my order was taken and unlike Subway I couldn't see them assembling my sandwich . When ready several minutes later I received my other still no friendly interaction everyone was still quiet and I left. This was my first visit with this sandwich shop, I will go back again. Nice size and clean. read more

Best review is silly based on my experience and the experience of my family who orders subs from here all the time. I am never disappointed in the food quality or the amount of time it takes me to get my order. I recently ordered to me boss Adams and a tuna on wheat with the side of pickle and chips. The meatball subs were phenomenal. They were hit and I will absolutely order these again. We've always ordered cold subs or just the staples you know. Basics roast beef and turkey. But this time I decided to put them to the test with the meatball. I'm originally from New York and you can yes mess up a meatball sub but this place was spot on and I'm so appreciative of the delicious cheesy large portion for the regular size 7 and 8-in sub Wii received. read more

What a dam joke. Over 45min you made uber wait. This place has more useless than useful. Waiting this long it's not a restaurant but they take forever. Time is brutal your going to watch paint dry quicker before they deliver read more

This review is based on a take out order. Pros: Good location on Westheimer Rd Good serving size on medium sub Great tasting sandwich Cons: Kinda meh customer service A bit slow prepping food read more

Came at 834 on a Sunday. Could hear the guy with a beard say awwww jeez, we cant make any food because we close at 9. It takes 15 minutes to make the food. (Wtf). 8/18/24. read more

Sandwiches are good but it'll take you between 10-20 minutes to receive your order. Not sure if it's worth it.

Beautiful place and very good service. Very good people. Veggie Subs hook & ladder. Good sandwiches. People are friendly. Everything is best. I love it the place read more

Firehouse Subs - Everything is very good food, service & people - Sandwiches Near Me - Houston, Texas

Fantastic subs! I like the Hook & Ladder but they have many ingredients to choose from so you can build your own. The breads are freshly baked and delicious! Firehouse Subs is now my "go to" for fresh sandwiches! I rate them 5 stars out of five! Annie C. Spring Branch read more

Love this location. Get the Sam's club discount gift cards to save even more. I like the different types of subs and the different types of flavors read more

David is uninterested in customers interrupting him by ordering sandwiches after 8:45pm. SMH My husband and I attempted to purchase food here and were told they could not make any more for the evening. I did not know it took that long to make a sandwich! When we asked for clarification, David gave a deep sigh and said, "That's why the 'open' light was off." LOL .... Unfortunately he left the doors unlocked and restaurant lights on! He then went on to say, "I was sitting over here working." ROFL ..... Correction, working is when you serve your customers, David! .... This location is confused about how to service customers!! 10916 Westheimer Rd Houston, TX 77042. News flash, David! We had time to go down the street to MOD pizza and have TWO pizzas made all before 9pm when Firehouse subs advertises that they close!!! We will take our money where it is valued!!! read more

Firehouse Subs - Firehouse subs too busy for customers - Sandwiches Near Me - Houston, Texas

I wish I could give 0. I placed my order online so I did not have to deal with talking to anyone. When I walked in, I did not see any sandwiches ready for pick up how they advertise it. I thought I'd go ask for my drink while I wait. There was a lady sitting in her phone at the register. I said hello & was not acknowledged. A different worker walked by, I asked if I could just grab my drink since the lady didn't even look up at me? He said "idk talk to her" I had to raise my voice, she finally looked up and asked me what I needed. I said I was picking up a Togo order and needed my drink. She asked to see my confirmation email, I got it up on my phone and handed it to her. She grabbed my phone and DROPPED it, no apologies or NOTHING. She gave me back my phone and handed my drink. I was too much in a rush to even bother with her. I sat down while my food was "being made" only to have a nice lady making the sandwiches ask for my name. I told her and the sandwich was already made behind the station. I thanked her and left without checking my food as I was already frustrated with their customer service. Of corse, no chips in my bag. This is probably one of the worst services I've had. read more

The slowest service at lunchtime I have so far encountered. Not exceptional sub but at least it was stuffed. Not fair to give star but certainly not worth more than two. read more

Ok so its Veterans Day I go for the free combo and the manager says no. I said I'm a veteran and want the free combo for my service. First he said no cause he ran out of food. I questioned him more and he finally said it's because to many vets came in and he doesn't want to give out any more food to vets. What a disgrace of a business and person. This was the one on Westheimer in Houston. Very shameful read more

Cannot get the simplest order correct. Fairly certain the guy was stoned. Will NEVER EVER eat there again. ZERO STARS. Just terrible. Close this location! read more

Placed an online order and arrived at time it stated it would be ready. Was told upon arrival that it would be 20 mins before it would be ready. The entire staff was working on a really big order and everyone else had to wait. This is a poorly made management decision to have everyone working on one order and making the rest of the people here wait- including those who ordered earlier online. Will no be ordering from here again due to this big inconvenience. read more

I don't know why they exist Expensive for it is Very poor termination No valué I cannot give any merits not even 1 star Total waste of my lunch This was in Katy or any I guess they are all same A friend suggested , he was disappointed amd apologize I gave Him hell fir such a poor taste . I don't like subway but will take it over any read more

I love Firehouse Subs so much but this store may have changed that. The lady who works the front (presumably the manager/owner) doesn't know how to interact with customers. I'm not the type of person to have crazy expectations but i can't believe some of the stuff I've seen at this place. Here's my experiences: The rushing of customers is so over the top and in your face. Before you even get a chance to put your card in your wallet after ordering, the lady at the register is demanding the person behind you start ordering. She told me to order TWICE (like i didn't hear her the first time) today as the customer in front of me was still fiddling with his money. Like expected me to rudely yell in his ear. Its freaking awkward and rude - stop doing that. I saw her rudely turn her back to a customer today who made a mistake while ordering (she didn't know i noticed this interaction). The lady refused to help her out, because "they don't do that". Do what?? Resolve issues with customers? I don't know many places where they flat out refuse to accommodate?? She could have done something, she just didn't want to A few weeks ago, she was taking orders/handing out food while using the back of her hand as a tissue. Either not realizing or not caring that she was handling literal food. Of course i was a little put off but i mostly forgot about it until my experience today made realize how little she cares about interacting with customers positively. There's no concern for how she comes across, just trying to get as many orders in as possible. Lastly my sandwich today had what i presume to be a pebble/rock/gravel in it. Like yea. A pebble. Whatever it was, it wasn't edible. I'm not so pressed about this, but it was a little gross and i got the impression the store itself is grimier than i realized before. At some point, it becomes so clear that whoever is in charge doesn't care. This is slimy management written all over it. Anyway, i don't think I'll be back To the owner, I hope you realize how obvious it is when you treat customers poorly. It's incredibly offensive to others and sets the implication that you're only interested in being nice if it means making money. It's not hard to be decent. Also stop talking down to your staff, especially pertaining to what language they feel most comfortable using. read more

Not greeted upon entering or prior to ordering food. I was a first time guest on Feb 9th, I just needed a quick bite to eat and ordered the Five Cheese macaroni which was not good at all. I waited longer than expected for a scoop of macaroni with breadcrumbs on the side. read more

Firehouse Subs - Five cheese macaroni Drink us from another business. - Sandwiches Near Me - Houston, Texas

No call me in store, ordered one sandwich, other people came in after. Do not come to this location.

the manager Patricia is definitely the best manager in the store. it's always clean and the food is always fresh.. She needs a raise

Firehouse subs is my favorite place to go to get a sandwich in Houston. The experience of it all provides the total package. The firehouse decor makes you feel like you are actually there at the firehouse. The service at this location was very fast and friendly. I chose to get the Engineer fully involved. Smoked turkey breast, melted Swiss, and sautéed mushrooms, loaded complete with mayo, mustard, lettuce, tomato, onion, and a dill pickle spear on the side. So delicious!! The most exciting part about this restaurant is the drink machine. One machine with a wide variety of sodas, teas, and waters that you can customize with your own choice of flavors such as peach, vanilla, and cherry. I spent almost 10 minutes customizing my drink! Their specialty drink is the Cherry Limeade which is the perfect mix of sweet and tart. read more

Firehouse Subs - Sandwiches Near Me - Houston, Texas

Firehouse Subs in general is one of the best sandwich chains in Houston. Sadly, this location has terrible service and just fails to live up to its counterparts around town. The food-- when you can actually get it-- is generally on par with other Firehouse offerings, but they constantly seem to be out of a lot of types of chips, the fountain machine is out of various flavors of sodas, and the ice tea dispensers seem to be perpetually empty. My girlfriend and I swung by here for lunch last week. We were literally the only people in the store aside from one lady intently on her phone in the corner. The two employees ignored us for about five minutes (par for the course with this location), then informed us that they just received a large phone order and that we would have to wait about half an hour for service. We promptly went elsewhere. I notified Firehouse about how terrible the service was but haven't heard back. I'm not sure I'm ever going to give this location another chance. read more

The only reason I'm giving this place 4 stars instead of 5 is because of one rude employee. He was on his phone the whole time. After I ordered I wanted to put in another order and he told me to wait for the other employee to help and he continued talking on his phone on Bluetooth. Other employee who's name I believe is Akira, I might have spelled it wrong, he was very nice and very helpful and apologized for his coworker being on his phone. Honestly if it wasn't for Akira I would've given this place 2 stars. Customer service is everything and it's rude to be on you're phone while you make customer wait. read more

DO NOT EAT HERE! I have to wear a mask just to walk in the door but the man making my sandwich is NOT wearing one. Whether or not you think you have to wear a mask show some respect for others. Obviously common sense is lacking or he is too arrogant to think of others. Not going back. read more

I have been curious to try this place for a couple of years now. My wife and I finally went and now I'm sad we didn't go sooner. The ladies behind the counter were a little scary, but at least they did wear gloves. I got the Steak and Cheese combo and my wife got the Club on a Sub combo. They have a big selection of hot sauces at the front which was awesome. My sub was good with a bunch of hot sauce, but my wife's Club was so much better. The ham and turkey on it was like a Christmas Thanksgiving party in my mouth! Subway just went down on my list. read more

Firehouse Subs - Steak and Cheese and Club on a Sub combos. Super good! - Sandwiches Near Me - Houston, Texas

You can order the medium sandwich or large sandwich. I usually get the medium sandwich, chips and drinks. They have 1-10 sauce levels (mild to hot hot hot). You tell them at the register what style bread you want, condiments, chips, drink or just sandwich. If you don't drink soda, they also have Dasani sparkling or just regular water. The sparkling does not have as much fizz as Topo Chico but it satisfies the taste buds. I ordered the brisket sandwich which was tasty. if order in, they will bring your meal to your table. After you finish with your meal, be sure to throw away everything except for red basket. And if you want to take a piece of Firehouse Sub make a donation. Your donation goes back to fire departments since budgets were cut. read more

Firehouse Subs - Entrance - Sandwiches Near Me - Houston, Texas

This Firehouse Subs is off of Westheimer and Wilcrest, opposite the Target, Shoe Carnival, and such. It's behind the Sally's Beauty Supply, so don't freak if you don't see it from the street! Service is great, very nice people that work there. I wish I could speak of their subs in the same manner, though. I've been disappointed both times I've visited, and I don't think I'll be back for a third. They're pretty mediocre. In fact, I think less. I prefer Subway. It's more bang for your buck, too. My boyfriend got a Large sub today for 9$, and it was pretty boring. It was long, don't get me wrong, but it just wasn't good. There wasn't much flavor to it. It was supposed to be a Philly Cheesesteak type of thing. Funny thing, though; the sandwich was steaming after he took a bite, but.. it wasn't hot. I nibbled off of it myself and thought 'This is definitely not hot'. I was expecting to be breathing in through my mouth with a bite of the sandwich in there as well! Sad. But they have the coolest soda machine, evveerrrrrr! You'll fall in love with it like I did. Way too many options it'll take you at least five minutes of scrolling through to decide! read more

Firehouse Subs - Sandwiches Near Me - Houston, Texas

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I hadn't eaten at a Firehouse Sub in forever! Since my San Antonio days. Suprprise, surprise there's one right by our place. I've been meaning to go but always forgot it was there. I got home from work one afternoon and my husband said he wanted to go. The place is fire fighter/house themed. The inside is cool with fire fighter jackets and boots on display. They even have fire fighter plastic hats for the kiddos. I ordered the Italian Sub with Genoa salami, pepperoni, ham, melted provolone, Italian dressing, and seasonings. It's a hot sub that's so yummy. The meats are all great, melty cheese and nicely toasted bread. Even with a car ride home it was good. My husband got the meatlball sub with talian meatballs, melted provolone, zesty marinara, and Italian seasonings. These subs were packed with goodness. Oh and holy crap let's not forget the soda fountain. It was the first time I had seen the soda machines with million combinations...I got coke zero cherry vanilla. Not to shabby. But wow it was overwhelming trying to decide. Firehouse subs is a winner. Who doesn't love a good hot sandwich?! read more

Firehouse Subs - Half meatball sub - Sandwiches Near Me - Houston, Texas

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They don't even deserve a 1 star ! Cashier was beyond rude and service was super slow!

The customer service is ALWAYS terrible at this location. Employees without proper uniform, super unprofessional!

Now this is an awesome place to eat great food great service This place makes subway look like the difference between night and day when it comes to subs They truly support the community and during hurricane Harvey and all the flooding they contributed lunch to our EMTs police department and all those helping us get back on her feet and save our lives read more