Im am a huge fan of Firehouse subs though don't eat at this fire house very often. For some reason though the Concord mills mall firehouse is the slowest. The sub was made right and was as good as any other firehouse, just took 2x as long to get it. Also caution the soda machine was missing a piece and sprays every where, so just incase you should hold the cup high and close to the dispenser. Casual dress and not to expensive read more

Firehouse Subs - NY Steamer - Sandwiches Near Me - Concord, North Carolina

This location is disgusting. From the staff to the upkeep. The guy at the register didn't wanna be there and the girl working with him was on and holding her personal mobile phone while handling food. She proceeded to set her device down on a cutting board that was being used when her call was finished. She also had a poor attitude and did not seem to want her job. $20.95 for a medium sandwich and a side went in the trash. I will not be returning to this chain if this is the standard read more

We wanted something to eat before the movies. My wife always loves a good sub, but we also don't want to pay dine-in prices for it. Yet, we didn't want to leave the mall. So, we finally tried this place. While it was a bit pricey, we definitely tasted why. This was a very hearty and flavorful sub. Now, we wont do this time we go to the movies, but we'll definitely look to treat ourselves with a sub on special occasions. read more

Firehouse Subs - Sandwiches Near Me - Concord, North Carolina

Firehouse Subs is a good choice when you are craving a sub. Hot or cold sandwich - which ever your preference you will really enjoy it. I had the chicken parmigiana meatball sub. It was a great choice. I recommend it. read more

This firehouse subs is amazing but has an outstanding staff and amazing customer service! Special shout out to Nikki and Kim who are always so kind and make us feel like family- they remember names of our kids, their favorite and regular orders, ask about their day, etc- this may seem trivial but this is hard to find these days! Great job! read more

Sachin was courteous and professional. Sandwich was pretty good. Firehouse doesn't disappoint. Even if in a crowded food court.

Stopped by this afternoon, it's the mall so I didn't expect much. Of course there's no customer service and the girl was chewing gum while making the subs! SMH. 6/10 on cleanliness as well. read more

Firehouse Subs - Employee chewing on gum while making subs - Sandwiches Near Me - Concord, North Carolina

We had a large order for a work event. They did a great job labeling everything accordingly so we didn't have to look through each sandwich! The girls really enjoyed what they ordered we even got it again the next day . All delivery orders so unfortunately no ambiance report here. But for work lunch large orders this was better then other sandwich chains ! read more

Firehouse Subs Concord Mills in Concord is a great place to go for quality sandwiches and much more. I have been happy with all of the sandwiches that they have prepared from here. The staff here is very friendly and accommodating to make sure that you have everything prepared the way you want it. read more

Firehouse Subs - Firehouse Subs Concord Mills - Sandwiches Near Me - Concord, North Carolina

See all

50 cents for a water cup. Plus tax total 54 cents. Never spending another dime at this company.

Unfortunately due to shortages all around of fast food workers, I'm sure there was a shortage here. My grandson and I ordered a sandwich and drink. We waited and typically they are fairly quick. They seemed to have a lot of orders but the guy making them seemed to take his time. He would go to take an order to someone and then stop and chat a bit and go back to making subs. The woman taking the orders tried to help out a bit but there was still a line to take orders. Frustrating that he didn't seem like there was any rush on making orders. Lolligagging came to mind in a really busy Mall, Friday afternoon. The sandwich was delicious, so I would give it 4+ stars, however, the service was very slow. read more

Great food and great service. Management was very nice and helpful. Restaurant was clean and wait time was quick.

I must admit I stayed away for a long while because someone told me that the sandwiches started at nine bucks. Well today bravery, hunger and convenience collided and in I went. First impressions: What friendly folks working there. They all piped up for a really warm greeting. What a clean, cozy establishment. Firefighter paraphernalia all over the place. Very male centric. Big screen Televisions on either side of the store broadcasting sports. Vast, descriptive and colorful menu. It was a lot to take in and read through. The super friendly red-head at the counter made it easy. I said "can I just order a turkey sandwich?" There was no nickel and dime add on's for cheese etc., just a toasted sandwich on fresh, delicious bread and way more meat than I was prepared for. And... The price was right! The sandwich and pickle was $5.55. With a large beverage and a bag of Miss Vickie's chips, my lunch came to just under $9. I was satisfied. You ask: Would you go back again? My reply: You just try and stop me! read more

See all

Finally a sandwich that our 7 year old will eat! Love the food and the customer service is great

The manager at the time of visit was extremely rude. I had went with my son who is 2 and he was throwing a small fit. The manager taking my order acted like this was a huge inconvenience to her. Rather thank asking for my name for the order, she wrote down kid. When my food was ready, the lady who was giving the food asked for kid. I then realized that's how I was named for my meal. My wife had seen the receipt and spoke with this manager who did apologize. My issue with this entire situation is how is that managerial material. That is completely rude and should not be tolerated. Firehouse subs in concord mills mall needs to conduct some people training and teach their employees how to be people. read more

The restaurant appears to be clean. A sanitation grade of 98.0 is posted. The employees were nice and the food was warm and good. I love their Italian sub. They had enough employees working to get the food out quickly. read more

Firehouse Subs - The Italian sub! - Sandwiches Near Me - Concord, North Carolina

Meatball sub = awesomeness. Large size is indeed large. Service was prompt. Like the decor, especially the mural. read more

See all

Honestly was a bit sub par but it is was delivery so that might have impacted the quality.

I experienced amazing customer service and superior professionism at this restaurant. I am a celiac and they took the time to make me feel comfortale eating at the food and keeping me safe. For a location that, like so many other locations and restaurants, are undstaffed and overworked this was an excellent experience. I saw long lines throughout to the day at Concord Mills Mall and when I stopped by to grab a seat and a drink hours later they were still killing it. Way to go and I will definately be back. read more

These subs here are really good. They are a little pricey but our way better than Subway. Nice and hot out the oven. Customer service pretty nice. I would recommend you try them out. Plus is at the beautiful Concord Mills can't go wrong there. read more

This particular Firehouse Sub's is located inside Concord Mills Mall. However, I was so happy there was not a line. It was pretty easy to decide what I want - and I believe all of their subs are served hot (unless requested cold). The bread was really fresh and tasty, just the right thickness and airiness. They had an abundance of sauces to add to your sub - like, seriously, a crap-ton of sauces from all over the world (Sriracha, Mexican sauces, BBQ, etc.). I was really craving a subway sandwich, but this was the next best option. Despite my skepticism, this was REALLY good! I would go back. Lastly, I want to close out my reivew with a really unique, and charitable, requst they make. So... as you might guess by the name, it withas founded In the 90's by two brothers (I think) who were firemen, and firehouse 'chefs.' They opened a restaurant and the chain took off. In keeping with their roots, they ask you if you want to "ROUND UP" to donate to first responders! I love this. Rather than asking if you want to donate $1, $5, etc-dollars to a charity, they simply ask if you want to round up your amount to the next dollar. I like this because I imagine a lot of people say "sure!", and I imagine it adds up. Very clever! #CharityIsSexy read more

I went there for lunch and I don't know if it is due to the food court almost being entirely shut down for renovations or if it's just the staff there but the food and the service combination wasn't the best. It did take a really long time for us to get our food. When we finally did it was basically slapped together. There were several people on staff at the time however they were walking back and forth as well as texting. The girl who rang us up, also made our food. And there was a second girl wiping the tables and taking out the trash. Both young ladies were very friendly though. The experience could have been better. read more

Firehouse Subs - Not as pretty as the advertisement but it was delicious. - Sandwiches Near Me - Concord, North Carolina

Extremely disappointed after eating here. I love firehouse and normally eat at the location near IKEA but was in the area today for this one. Not only were the workers swearing and fighting with each other, when we asked for an extra pickle it was literally tossed across the counter. All of this happened after standing in front of the counter for 10 minutes on a dead Tuesday night because the workers were talking back and forth. Submitted a review to the location through their surveys a month ago and never heard back... Definitely will settle for Popeyes or Burger King next time I'm at the court... read more

I love me some Firehouse Subs!! What's not to love, fresh well portioned tasty sandwiches served up by a friendly staff. I have been going to Firehouse Subs for years and have tried pretty much everything on the menu many times...never a disappointment. I love the hot sauce selection so much, but I swear I love their house sauce the best. I keep some at home at all times and use it in many recipes. Bottom line.....consistent goodness, a great place to fill the belly. read more

I have been living outside the U.S. for a couple of years, and was not expecting the lack of service and bad attitudes of employees that we experienced. The location was not clean overall and we had to clean a table although it was not busy. Would not recommend and will not return. read more

Nothing to write home about. The sub, which radio advertisements guarantee to be the best you've ever had or your money back, can easily be compared to the taste of the subway equivalent. Though this one did look nicer, it wasn't worth the extra 6 bucks. They've got the drink machine with a bunch of options (200+) , cool if you're into that. read more

How come when you order a Medium combo, you only get a small drink? This location used to be much better. No napkins on the tables anymore, you have to go up to the counter to get them. Floors are usually dirty. The staff isn't as friendly/helpful as what they had in previous years. There can be 2 customers in the whole place sitting on one end of the restaurant, and the person at the counter is yelling out the names for pick-up out into the food court... hello, what about the people sitting at the tables with no food? Wouldn't you call in that direction first? Usually now they just call your name and put your food on the counter, and maybe you come and get it, and maybe you don't. read more

Slowest firehouse you'll ever go to. Also, it's dirty at this location and I got an attitude for asking if there was a pickle in my to go box and when I got home, there was no pickle.. also, there was some sort of paper in my sandwich too that I had to spit out. They're in the mall so I'm sure this review won't make a difference, but if you're in a rush, do not get food here! read more

I been here before. Put today I will leave my comment. Normally the employees are just there to be there and not too friendly. BUT TODAY there was a young lady there (she must have been new) she had the warmest smile, very friendly and polite. She was working with someone else whom also was really friendly and helpful. I think that young ladies name where Zaria and Tasha. People like that make you want to keep coming back more AND THE FOOD IS GOOD! read more

LOVE coming to this firehouse subs shop. Shelley is AWESOME. She remembered us from when we were there in May. She is the friendliest! The subs are out of this world. They may be a little pricey but well worth the cost. If you ever get a chance, definitely go to one! read more

The service and staff were just fine, but in all honesty I'm actually pissed I paid 11.33 for this nasty, packaged, not fresh food. I didn't know a sandwich could taste this boring and bland flavor. Will never be back. read more

Firehouse subs are always good. Excellent good service at this location.

The food is really good but the service could be better. .. this is one of my favorite places to dine...

Located in Concord Mills, this seems like a good option for lunch. It was just ok. I feel like all the food in this mall is over priced- like there's just a $2 up charge fee for being in the mall. I had a small philly cheese- and boy do they mean small. It was more like kid/snack size. They do have their own seating, so you can eat in a quieter environment than just in the food court with the masses. read more

My family loves this place, and we go back again and again every Sunday after church. The subs are incredible, and the soda machine makes it fun too. The staff is always very friendly. read more