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Firehouse Subs

3.1 (81 reviews)
Open • 9:30 am - 10:00 pm
Updated a few days ago

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FIREHOUSE SUBS ATMOSPHERE

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Recommended Reviews - Firehouse Subs

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Submitted my mobile order at 10:51, didn't have my order until 11:51.
Eileen M.

I normally don't write reviews like this, but the young workers during my visit really left me bothered. I've been coming to this location for a long time and have never had a bad experience until now. On 8/26/25, between 10:50-11:50 AM, it took nearly an hour for just two sandwiches to be made. The young female worker, who showed up late around 11:04 (bringing the total to three employees on shift), came in with an attitude and seemed to take her frustration out on customers. To make matters worse, after waiting an hour, one of the sandwiches was still made incorrectly. On a positive note, I want to thank Michael, the manager, who apologized and handled the situation professionally once he returned from a delivery. It was very clear the staff behaved differently when he was gone compared to when he was present.

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Net A.

This is my first time visiting and i think the last. Honestly I love Firehouse Subs and have been to different locations and I am very regretful on how my experience today at my very own city location was disheartening!! I just came today Tuesday to redeem T-mobile's Tuesdays promotion. My mistake for not checking on how to redeem but the lady behind the counter could have said it with a smile and explain nicely that I have to order on line! Im not sure if the staff today: Tuesday, 11/7/23 @ this hour 3:30 pm, are happy to serve cause of such unprofessional attitude. So i finally figured out how use app and order online. Order will be ready for pick up by 4:15 pm so we waited . By 4:16 I inquired on status of my pick up order, I was rudely directed to read a posted sign that said Online Order Pickup! I misunderstood the sign I read that said third party. I said I was not a third party cause I ordered myself online. Then they checked behind the counter called out my name and said just few more minutes to be ready. Finally got my order at 4:18 without handing out a drinking cup. I wasn't sure where it was located. Another lady handed me a cup. My favorite Meatball sub is what got the stars. The sauce tasted perfectly withe scrumptious meatballs topped with melted cheese served in the toasty bread bun. My hubby liked the hook and ladder sub which had a very generous multiple turkey and ham slices. Love the red chairs and made a very impressive ambience of a fireman's passion. Just hoping on my next visit, staff will have better customer service!

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Bienvenido A.

My hook and ladder sandwich was delicious and so was the meatball sub. Service wasn't that great. First time in this location 1550 west valley Blvd in Colton. Reception was very cold. They still entertained our questions but It's like "don't bother me" message we got. Got our order past the 4:15 pick up time placed on line. Place was clean and organized. All gender restroom but need staff to open when needed for use. Still want to come back and try other entries on their menu. Hopefully will have a better reception and service.

Abs ..

The cashier who took and prepared my order was very sweet and patient with me. I couldn't decide what I wanted to order but she was kind enough to recommended some of her personal favorites subs from the menu. Her name is Alice and she was an absolute sweetheart!!

There are no "public" restrooms... WTH?

We were paying customers who asked if we could use the public restroom. We were told by the manager, "Michael", that the restrooms were "for employees only". When we asked why, we were told that "the manager decided" it would be an "employees only" restroom. There's no way to wash up after eating very messy sandwiches, let alone relieve yourself. We were in this same restaurant not long ago, and the restrooms were still available. WT*?? Messy sandwiches, no public restrooms, and a manager with an "oh well" attitude? Do yourself a HUGE favor, spend your money next door at The Habit. At least THEY have a public restroom. Adios, Firehouse Subs... you've just lost some good customers, and hopefully, many more people will see what you're really all about.

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6 years ago

Came in to pick up my reorder and the Manager was very helpful and amazing at what he does . There food is truly delicious, thank you ....

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Review Highlights - Firehouse Subs

“Thank you for the amazing food & experience Karena and to the young man working with her as well!”

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After spending the day out taking photos, a friend recommended we stop by Jonah Bee's Barbecue…read moreTruck in Rialto, and I'm so glad we did. From the moment we walked up, the owner was welcoming, funny, and genuinely friendly, which made the experience even better. At my friend's recommendation, I ordered the brisket grilled cheese, and it absolutely lived up to the hype. The brisket was tender, flavorful, and paired perfectly with the melted cheese. There was no shortage of cheese. I also ordered the brisket mac and cheese to take home for later that evening, and it was just as amazing. It was rich, creamy, and loaded with delicious brisket. Every bite was worth the drive. I highly recommend Jonah Bee's Barbecue Truck if you're looking for outstanding barbecue and great customer service. The food was excellent, the atmosphere was welcoming, and I'll definitely be back. In fact, I'm already planning another visit this Wednesday!

*** In response to the owner... The girl nor you because you were the one who told her no more…read morebelly or Chicken, neither one ever said customer before me bought all the Pork belly, mind you I came down on a Wednesday afternoon and I came a lil distance from Grand Terrace if I were told ahead of time what meats you actually had and weren't lied to by saying"we have all meats and sides", I would of made a decision prior to coming down. Prices too high. Customer service was accompanied by some young girl who's obviously childish.. once getting there she informed me after calling 20 min prior that they had no more pork belly but have 7in links (and laughed when she demonstrated 7in) mind you I was told they had every meat before coming down,,, Get down there they're out of two meats...only good thing was the tender ribs,, links taste like hot dogs, Mac was ok and them beans was 6/10.... Stay home n BBQ cuz these places are just experimenting ATP.

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Firehouse Subs - sandwiches - Updated October 2026

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