Audrey was very helpful and professional. I enjoyed my experience and a delicious sub. I recommend her helping you out. She's awesome thank you Audrey. read more

I normally don't write reviews like this, but the young workers during my visit really left me bothered. I've been coming to this location for a long time and have never had a bad experience until now. On 8/26/25, between 10:50-11:50 AM, it took nearly an hour for just two sandwiches to be made. The young female worker, who showed up late around 11:04 (bringing the total to three employees on shift), came in with an attitude and seemed to take her frustration out on customers. To make matters worse, after waiting an hour, one of the sandwiches was still made incorrectly. On a positive note, I want to thank Michael, the manager, who apologized and handled the situation professionally once he returned from a delivery. It was very clear the staff behaved differently when he was gone compared to when he was present. read more

Firehouse Subs - Submitted my mobile order at 10:51, didn't have my order until 11:51. - Sandwiches Near Me - Colton, California

If you're a healthcare worker in this area and want to get a bite to eat for your long 12 hr shift, do NOT go to this Firehouse Subs near the Hospital. There was only one customer in line ahead of me and she'd ordered and they were about to make her one sub. I had 45 minutes until I needed to clock into work and the hospital is 5 minutes away. I placed my order and the 2 workers were doing everything BUT making my sub. They were on their phones, talking to each other, and "lolligagging" around. 30 minutes passed and still no sandwich. I asked them if they were almost about to make my sandwich and they were like "oh yeah, you're next." But they were still making the other customers sandwich and taking forever to do so. I took a loss on my sandwich that I'd pad $24 for the large combo. I just left with a bag of chips and made it to work right at 7pm. They wasted my time, my money, and my patience. Never again! read more

If I could give zero stars, I would. I came in expecting decent service, but what I got was downright rude. A woman named Natalie--who I believe is the manager--was incredibly dismissive and had a nasty attitude from the moment we walked in. Then a tall, skinny guy named "Drew" (that's what he said his name was) started complaining loudly about how much he hates the customers. Right in front of customers. It was unprofessional and honestly kind of shocking. I don't know what's going on with the management here, but if this is how they treat people, I'm definitely never coming back. Do better. read more

Karena, Daniella, and a young gentleman helped me with my order. From beginning to end the service was immaculate. Very clean and neat. I appreciated the food very much.... It was delicious. I ordered the thanksgiving large sandwich with garlic bread and a kids meal. They gave me lots of sides and made sure I was well taken care of. I always appreciate great service. They gave me their names but my husband lost the paper... I hope they get some sort of praise or bonus. read more

Already out of the thanksgiving sandwich on November 5th?! Then why is it still advertised on a giant billboard right as I walk in?

This is my first time visiting and i think the last. Honestly I love Firehouse Subs and have been to different locations and I am very regretful on how my experience today at my very own city location was disheartening!! I just came today Tuesday to redeem T-mobile's Tuesdays promotion. My mistake for not checking on how to redeem but the lady behind the counter could have said it with a smile and explain nicely that I have to order on line! Im not sure if the staff today: Tuesday, 11/7/23 @ this hour 3:30 pm, are happy to serve cause of such unprofessional attitude. So i finally figured out how use app and order online. Order will be ready for pick up by 4:15 pm so we waited . By 4:16 I inquired on status of my pick up order, I was rudely directed to read a posted sign that said Online Order Pickup! I misunderstood the sign I read that said third party. I said I was not a third party cause I ordered myself online. Then they checked behind the counter called out my name and said just few more minutes to be ready. Finally got my order at 4:18 without handing out a drinking cup. I wasn't sure where it was located. Another lady handed me a cup. My favorite Meatball sub is what got the stars. The sauce tasted perfectly withe scrumptious meatballs topped with melted cheese served in the toasty bread bun. My hubby liked the hook and ladder sub which had a very generous multiple turkey and ham slices. Love the red chairs and made a very impressive ambience of a fireman's passion. Just hoping on my next visit, staff will have better customer service! read more

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Went for lunch today 2/11/26. Place was packed with only one worker. Janel handle everyone with kindness and got everyone out as fast as possible even though it felt like the line wouldnt stop. She kept up her smile and positive greetings to everyone that came in. She worked her ass off. Thank so much Janel. read more

My hook and ladder sandwich was delicious and so was the meatball sub. Service wasn't that great. First time in this location 1550 west valley Blvd in Colton. Reception was very cold. They still entertained our questions but It's like "don't bother me" message we got. Got our order past the 4:15 pick up time placed on line. Place was clean and organized. All gender restroom but need staff to open when needed for use. Still want to come back and try other entries on their menu. Hopefully will have a better reception and service. read more

Firehouse Subs - Menu - Sandwiches Near Me - Colton, California

2 people just chilling, only one person making the subs and taking orders . That one person was friendly. But he needed help . read more

We were paying customers who asked if we could use the public restroom. We were told by the manager, "Michael", that the restrooms were "for employees only". When we asked why, we were told that "the manager decided" it would be an "employees only" restroom. There's no way to wash up after eating very messy sandwiches, let alone relieve yourself. We were in this same restaurant not long ago, and the restrooms were still available. WT*?? Messy sandwiches, no public restrooms, and a manager with an "oh well" attitude? Do yourself a HUGE favor, spend your money next door at The Habit. At least THEY have a public restroom. Adios, Firehouse Subs... you've just lost some good customers, and hopefully, many more people will see what you're really all about. read more

Firehouse Subs - There are no "public" restrooms... WTH? - Sandwiches Near Me - Colton, California

Horrible service at this location! And the manager is 10x worst. The sandwiches are decent (thank god you're able to watch them make it because I'd think they'd probably spit into your food) Never coming to this location again and the girl manager should be fired to be honest. The entire vibe of the place screams like the employees hate their job. Came in earlier this week to order a few sandwiches for my whole family because it was on my way home, next time will be going to a different location. read more

The most impersonal employees. It was uncomfortable actually. I wasn't standing in the right spot to order . I guess. Make that to go. I'll never go back. It was awkward. And it took forever. read more

I had an incredibly frustrating experience at this location, mainly due to the attitude of the closing manager, Kenneth. My DoorDash driver called me because the restaurant was out of the Pastrami Dip I originally ordered. Since the restaurant has to confirm the order, I was surprised they hadn't flagged this earlier. I then asked for a Meatball Sandwich, but was told they were out--despite the fact that my husband had just successfully ordered one moments before. Apparently, he got the last one. At that point, I was trying to figure out what else to order and asked the driver to cancel my sandwich. I immediately called the restaurant to clarify that I only wanted the sandwich canceled, not my full order. Kenneth, the closing manager, responded dismissively, saying, "I heard you loud and clear." His tone was short, rude, and completely unhelpful. I then proceeded to order a different sandwich and asked if it could be made on garlic bread, only to be told there would be an extra charge. Given that they were out of everything I initially wanted and I was already paying for a more expensive sandwich, I found this completely unreasonable. Instead of offering any kind of customer service, Kenneth doubled down on his unprofessionalism. When I asked for his name (because by this point, it was clear there was a bigger issue), he proudly stated he was the closing manager--fully aware of why I was asking. His behavior was dismissive and unprofessional from start to finish. A little customer service goes a long way, and unfortunately, this experience left a bad impression. I won't be ordering from here again. read more

Service is horrible, only one worker supposably when I had walked in. Then continues to say she can't take our order when she's on lunch when they're clearly open. I understand that you're on your lunch but if you're the only one working, at least close and open back up when you're done with your lunch. How are you going to tell customers that you can't make a sandwich until 2 hours later when you're clearly open. Never coming back. read more

The cashier who took and prepared my order was very sweet and patient with me. I couldn't decide what I wanted to order but she was kind enough to recommended some of her personal favorites subs from the menu. Her name is Alice and she was an absolute sweetheart!! read more

Firehouse Subs - Sandwiches Near Me - Colton, California

I'm not a regular here, however I'm here fairly often because the food is good. I stopped in tonight around 9:00, when I walked in both of the employees were standing and having a conversation that was unrelated to work. Not my business, don't really care. The part that was troublesome was the fact that it took them almost 5 minutes to separate and take my order. Once my order was being taken it seemed like there was some kind of issue between me and the employee who was taking it, they seemed bothered by my presence. How dare I make you do your job that you get paid for! I digress. The issue itself wasn't even with the conversation, I was very specific and asked for there to be no pickle at all, meaning NO pickle ANYWHERE. It seems as though in the midst of being annoyed because I was making them work (what a shame I know!) He missed that. I usually don't write reviews however this bothered me as it was completely avoidable if the employee had been paying attention instead of conversing and getting distracted. In the end, this isn't a huge deal and that's why they get four stars. However I would really like to see some redemption next time I visit. read more

Our first time and we're impressed. My husband had turkey sub I had roast beef. Both were delicious definitely will be back.

Me and my sister decided to order some sandwiches online for dinner after doing some shopping. The sandwiches were delicious ! My sister ordered the smokehouse beef and cheddar Brisket sandwich and I got the firehouse captain's Club! As soon as I walked in to get our order the young lady I believe her name is Karena greeted me and asked how my day was going. She said she made the sandwiches with love and she was not lying :) My sister and I were very pleased ! She even gave me some sauces she recommended to try with our sandwiches! Thank you for the amazing food & experience Karena and to the young man working with her as well! We will be going back :) read more

I was in the area, and had to stop and use my free Hook n Ladder sandwich coupon. I ordered it in wheat bread, and the bread was really soft and tasty. I the meat to bread ratio was OK, but in opinion, there was more shredded lettuce on there, than anything. I don't like mayo, so I added some packets of Dijon mustard to my sandwich, at it tastes great! Next up for my taste buds, is the prime rib sandwich. read more

Firehouse Subs - Sandwiches Near Me - Colton, California

The sign boasts 50% off your first online order. You download the website and it shows multiple locations closed and will not allow you to order from the website. How to receive Firehouse rewards? How to receive your 50 % off your first online order. And no live customer service. They just cycle you back to their unmonitored website. I smell a scam. read more

Firehouse Subs - 50% off your first online order. The website shows this and other locations closed and will not allow you to order. - Sandwiches Near Me - Colton, California

My group ordered delivery, so I can't comment on parking, ambience, or service. It was a standard sub--nothing stood out. It wasn't terrible, it wasn't great. read more

Firehouse Subs - a pickle and a sandwich - Sandwiches Near Me - Colton, California

Awesome sandwiches. Fast and easy. My co-workers and I, go there as much as possible, I just hope we can keep the prices low.

Honestly their staff is so rude and really tried to take $10 from an intellectually disabled adult thinking nobody would notice. The individual mistakenly tried to use a gift card he thought was for firehouse subs, but was not, and the whole staff behind the counter reacted in offense and disgust because it was a gift card for another place, their "rivals" apparently, making the individual feel badly about making the mistake. His coach did not see what the gift card was for until he tried to pay, and tried to explain that he did not know it was a different place... then they took the individuals $30 in cash for a $19 ticket and got upset when the individuals coach caught the receipt and told the cashier that they didn't give him his $10 bill back. The staff acted stupid like they didn't know what happened... and The girl making sandwiches commented to her cashier saying "at least you were honest" as if the cashier was the one to own up to taking the $10 bill! No sweetie, he didn't say nothing, he quietly put the $10 bill in the cash drawer and only gave it back when the coach called it out... They were impatient with judgmental energy and eyes toward three intellectually disabled adults who needed a little more time to read, to understand their money they had to pay with, and to communicate...it doesn't take training to know how to be kind or patient with disabled individuals... yet the second the firemen or officers walked in, it was all smiles and friendliness. Honestly, if you come here youre just supporting arrogance.. read more

Horrible customer service! I should of read the reviews I order 2 meat ball sandwich waited 20 minutes owner check your cameras. And only got 1 made!. I spent 26.90 dollars!! For that service! For 1 meat ball sandwich The owner is getting rich but doesn't care about their customer's read more

Firehouse Subs - Receipt of purchase - Sandwiches Near Me - Colton, California

Just went to this location I walked in at 8:50pm understanding they closed at 9:00 which is why I drove like a bat out of hell to get here. Upon walking in one worker walked immediately to the back I could hear them discussing who was going to let me know I "couldn't order" Why couldn't I order? They were more worried about closing to go home then servicing customers "PAYING CUSTOMERS" There was 2 gentlemen sitting inside eating!! Whoever owns this location desperately needs to hire a GM. This is unacceptable as a person in the food service industry you don't close 10 minutes early to clean read more

Firehouse Subs - Says open!! Signs lit up I can see inside - Sandwiches Near Me - Colton, California

Still no greeting, and absolutely no evidence of "caring." You folks have lost my business at this location FOREVER. PS, anyone from corporate can contact me for feedback. read more

I've been here a couple times before and the food was decent enough. I went in there today and there were 3 employees behind the counter. They directed me and where to stand to order the food. So I stood there for like 10 minutes. No one was in the store. Not a single customer. Which was fine. I patiently waited. But then one of the girls tells me- "just to let you know, it's going to be 20 minutes before we can help you. We're making online orders." Guess it takes 3 employees to do that? I would have waited a bit but to me, it was a clear message that they had no interest in taking my order. So I left. It's a sandwich not a 3 course gourmet meal read more

A must visit for a hearty sub that will support local firemen and empty stomachs alike! I stopped in for some lunch and was quickly greeted by the friendly staff of four. They helped me decide what I wanted and even clarified what I was unsure about regarding exactly what comes on each sub (sauces and the like) The interior was immaculately clean and the decorations were on point. Definitely will be visiting again. Meriam, gent with the suave cut, lifeguard shirt fella and the girl working at the cash register you guys rock 5 out of 5 stars good job guys! read more

Firehouse Subs - Firehouse Hero - Sandwiches Near Me - Colton, California

I see why they have 3 stars. Bad customer service. Refused to take cash. Didn't want to scan my rewards said he already passed it.( Yes I get you can use the app but what's the point if I'm right here in the store with my phone). But they were totally capable of charging my card twice. Would give this location zero stars if I could. Not coming back here again. read more

I'm not sure what's going on with this place but someone needs to go in there and clean house. I use to go and get lunch for me and co-workers but lately everyone has been rude and sandwiches look horrible. Can you guys please have corporate office reach out to me? Thanks ! Jersey mike here I come with my business. read more

Firehouse Subs - a fireman's uniform hanging on a wall - Sandwiches Near Me - Colton, California

I frequent here for lunch on the weekdays. I love that they have a phone app that I can order from. I usually schedule to pick up my order as soon as my lunch begins and when I arrive it is always ready right on time. You also receive points for every order to earn rewards, which is great. The price of their subs are expensive, in my opinion, and the small sub is really small (for the price), hence the four stars. The staff at this location is friendly and provides what I need when I ask. The sandwiches are good and you can customize them to your liking in the app. They have combo meals with different options for a side; my personal favorite is the mac and cheese. Although pricy, I do like to have sandwiches regularly and it's so close to work that I will continue to go back. read more

The team here is stellar! They really took customer service to the next level and made the impossible happen. I called in with a catering order for the same day. The team only had an hour to make 30 box lunches. They worked diligently without sacrificing customer service to the other guests. Each guest was welcomed with a friendly smile and warm salutation. This team is 5 stars! read more

Meat only on 3/4 of the sub and adding avocado was a joke. Just look at the pictures. Called to express my concerns with the manager but he was worse then the sub. He was very condescending and didn't take any responsibility for the shop or his employees or the subs. I thought this would be a good place to go but I won't be going to this location again. read more

Firehouse Subs - Sad sub lunch definitely letting everyone know this is what to expect at the Colton firehouse location. Definitely not worth the $10. - Sandwiches Near Me - Colton, California

Lady in here doesn't want to make any more subs she already cleaned up a hour before they closed thanks I won't be bothering you again or your company read more

I was excited to finally get out of the car get a sub for dinner and eat. We order our food and after we had paid they say "so you get your food in to-go bags because we are closing soon". It was 8:11 they close at 9pm. We clarified, "so can we sit and eat our food?" The cashier said "no", with no sympathy or explanation as to why we can't sit and eat while they have 45min before doors are shut. The worker was quick and snappy. Maybe she had a long day, but the communication was poor. She left my mom apologizing and feeling bad for wanting a refund, when they were the ones who lacked service and customer service. Frustrating to say the least. I don't recommend places that lack customer service. read more

I had a few horrible experiences here with the a few staff and the manager. Once I had went in during the beginning of the day and the "General Manager" is very rude and disrespectful. I had to wait a while for my order meanwhile I was the only one in the store at the moment. My sandwich was a bit cold as if it was just sitting there before it was handed to me. I don't stand for this and I hope it will not happen to others. Please be mindful everyone. If you see something, say something. Hopefully this habit with bad attitude and bad customer service stops. read more

First time coming to a Firehouse Subs. We tried the Hook & Ladder and the Italian. Freshly made, the subs smelled fantastic. The only bad side is that we waited to eat these subs until our lunch break. Even when eaten cold, these subs are delicious. I can only imagine how great it would have tasted if we ate the subs freshly made. I would definitely come here again and this time I will eat it right away. read more

I swear this place screws up delivery orders on purpose. How else can you explain doing the opposite of what was on the order 3 orders in a row on the same sandwich. I love Firehouse as a franchise but this one is just trash. Just stop taking delivery orders if you're so mad about it so one of the other franchise locations who actually care can step up and take over delivery to this area. read more

The customer service is very poor, the staff is rude and very unprofessional. I dread going back due to the service. The reason I go is they are the only place that offers gluten free bread. read more