First time ever and we absolutely loved it! Our most favorite part was Valerie who was absolutely amazing with her knowledge and customer service and she had the best personality being ever so kind as we were new and didn't know really what to try; she made our experience 5 Star- also it was so clean inside and the food was so delicious - we tried the veggie; the meatball and the hook n ladder - oh and the fries were also tasty!! It was all such really great quality - the bread is so GOOD and all three sandwiches were equally enjoyed by all- We thank you all so much for making our Easter Sunday so special with our son who was tired and hungry from being up all weekend in labor and delivery at Loma Linda- we even got a sub to go for his wife to enjoy tonight- as they celebrate the birth of their first child!! Valerie we really do appreciate you making our experience so wonderful and will bring our new grandbaby Ellie in soon! Much gratitude to you all for running such a stellar establishment!! Highly recommend you all to try this spot out! read more

It's OK I've never had this place before and I like the concept but they just need more options. The flavor was very basic nothing over the top. I do appreciate what they are trying to do. However, I'd rather go to Jersey Mike's personally. The service was fine, and the staff was friendly, but not being able to see the fresh veggies cut in front of you as a make your sandwich is very different than other traditional sandwich places. I'm glad I had it, but don't think I would go out of my way to get it again read more

Firehouse Subs - Chips - Sandwiches Near Me - Loma Linda, California

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We decided to give Firehouse Subs a try. For our first experience, I ordered two captain subs via their website, and when I arrived, it was only a quick wait before my order was ready. Service was prompt and friendly. The subs were flavorful, but the portions were tiny for the price. For that reason, I would think twice about giving them another try. However, I did appreciate the themed decor and firehouse feel inside the restaurant. It is a nice touch! read more

Firehouse Subs - Online pickup area - Sandwiches Near Me - Loma Linda, California

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Great Service & Delicious Sandwiches! Had an awesome experience at Firehouse Subs! I didn't catch the name of the cashier, but his enthusiasm and helpful attitude made the ordering process so enjoyable--I almost wanted to order more just because of him! Our sandwiches were made with generous portions, and everything tasted superb. Fresh ingredients, great flavor, and overall a fantastic visit. Would definitely recommend and will be back! read more

Over priced and not worth it. Firehouse has opted to be apart of T-Mobile Tuesdays, where you BOGO free Hook N Ladder medium sub. Now all though that may seem like a good deal, it isn't. You can not customize the subs, even the one you are paying for. They both are "as is". To me, that's unfair, because if i'm paying, I should be able to do what I want to that sub, and the free one, I can understand no customization to it, cause its free. The price difference from a small to a medium is absurd. I got no bread on one of them, and let me tell you, it was nothing but a small side salad. The other, I got garlic bread, which is nothing but garlic spread ($0.99), so if they don't use enough, you can't even taste the extra money you spent on it. I didn't taste shhhhhhh, on mines. I walked in and there was nothing on the online orders rack. The employee looked over at me, no greeting....and just said, "You here for an order?" I told her yes and gave her my name. She said she was still working on it, ok no problem. She gave me my order, I said "Thank You!", she didn't say anything back. Anyhow, my point is, these expensive a** subs aren't worth it.....TO ME! read more

Firehouse Subs - This a MEDIUM "no bread" Hook M Ladder....this is nowhere near worth $12.49 - Sandwiches Near Me - Loma Linda, California

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Food was ok but pricey for the portion , service was fast a d friendly, ambiance was simple yet fun. read more

Firehouse Subs - Italian Combo. - Sandwiches Near Me - Loma Linda, California

Cleanliness 3 Cost 3 Cuisine 1 Customer service 4 Decided to try this location. Pickles were rubbery and the sandwich was dry. Other locations are good so i may give this location one more chance in the future. read more

This review has nothing to do with the customer service provided. In fact, I was treated very nicely and the guy who took my order was great. My problem with this place are the prices for what are (in my opinion) very average sandwiches. Honestly, it felt like I was eating at subway but charged like I was at an Italian deli. Anyway, this sandwich is supposed to be the medium "New Captain's Club". As you can see, it looks nothing like the way it is advertised. read more

Firehouse Subs - Firehouse Captain's Club. Exactly the way it was given to me. I hadn't even touched it. Shitty presentation. - Sandwiches Near Me - Loma Linda, California

Another franchise that has raised their prices and cut quality and portion out. All good, just another place I will cut from my list. read more

Firehouse Subs - Sandwiches Near Me - Loma Linda, California

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Amazing food. Good service, feels like family. They have a small arcade room that hits every time. Very good games. Will be back

Was not asked if turkey sub was hot or cold it happened to be hot and lettuce was in the sub. By far the most disgusting taste spend $ 19 and ate less the half sub and through the rest away. This 12/14/25 around 11 am customer service was good but not going back the sub was not good I should be getting half my money back Loma Linda location read more

This has simple but good sandwich's The service is very good and fast Inside is always clean and the bathroom also . This is a great place to get a good meal . read more

I wish I could've given them a no star. I went there like I always do normally the staff is very nice but today I encountered something totally different I placed my order which went fine then I waited for my food a good thirty minutes then I finally said something because three people that came after me had already gotten their food and left. I ordered a medium Italian and a medium jerk turkey which I made into a combo because I wanted to try the new fries on the menu when I initially ordered I told the young lady that I wanted the fries to be fresh and no mayo on my sandwich which they still put and I'm allergic to it I didn't see that until I got home I'm glad I didn't just eat it luckily I looked inside of the sandwich,so finally I after receiving my food I looked inside the bag and the fries were missing so I asked one of the girls did she forget my fries she said oh let me give it to you right now so she tried to give me fries that have been sitting for over twenty minutes and I said to her I told you guys I wanted fresh fries when I placed the order then MIA came over with and attitude telling me the fries are fresh it's in the 5 minutes wait policy I told her well I asked for my fries to be fresh from the fryer and she started laughing and saying what's the difference well for me I don't eat cold fries when I go to other fast food establishments they give you what you ask for especially in and out burger, she was really rude to me started to argue with me back in forth for my own preference that's not professional I'm telling her exactly what I want the food isn't cheap and I'm not getting it for free so I expect to get the service that I am paying for not a employee arguing with me for what I want and paying for, so my husband said make sure you get her name and she yelled out my name is MIA and spelled her name out to me in front of all the customers so embarrassing and rude so I told her I'm not talking to you I'm talking to my husband then LENNA started telling me I'm rude and rolling her eyes at me while she is at the cashier handling another customer I was confused because how am I rude for telling mia that I'm not speaking to her Lena then started to argue with me as well in front of the other customer at the cashier not to mention no one apologized to me for waiting over thirty minutes for my food just for me to leave without what I want and feeling upset about trying to patronize a business just to get disrespected and yelled at all because I asked for FRESH FRIES wow the customer service is horrible and I really don't appreciate that experience I will never visit that location again and also they had trash everywhere the environment wasn't as clean as usual. read more

The customer service at this place is really what sells it! I stopped by for a turkey sub on wheat and it was made perfectly even with modifications. We had ordered for takeout but decided to eat in. The staff here is so friendly, it's always clean inside, and definitely a sub spot worth checking out! read more

Firehouse Subs - a hand holding a sandwich - Sandwiches Near Me - Loma Linda, California

Great subs. Helpful staff. Clean facilities. Close to home. Will go back no more words.

Very expensive. Large portions. Be ready to EAT! But be ready to pay too! One large sandwich can seed at the minimum three folks.

Ordered Firehouse Subs for the first time on postmates. We got two different sandwiches, I'll start with the one I don't like vs the one we loved. The first one we got was a Philly cheesesteak not so good. I definitely won't get this one again, the steak wasn't great, the green grilled peppers were gross, definitely not what I expected. I added lettuce and tomatoes in it and even that wasn't a great decision. On the other hand we got the New York Steamer and oh my goodness. That was delicious! It comes with corned beef and pastrami. Yummm. I honestly wouldn't have got it on my own, it was recommended by a good friend so that was the only reason I tried it. I would definitely get it again! Honestly one of the best subs I've ever had! I'd like to try a couple more things in the future as well. read more

We came to this location prior and it wasn't a great experience. However anyone can have an off day so we decided to give it a second chance. Firstly, the lady behind the counter was very unfriendly. This attitude remained throughout our visit. The potato soup was not great and the sandwich was nothing like the description or picture. We have also been to the location in Colton and it is 100% better, from the customer service to the food. Super disappointing. read more

I'm shocked that I've had two poor customer service experiences with the same representative - can't they take steps to improve?

Stopped by for a sandwich and the place was pretty empty but the manager helped me out pretty quickly and I asked him to surprise me with something and he didn't disappoint read more

Firehouse Subs - the outside of the restaurant - Sandwiches Near Me - Loma Linda, California

Wasn't satisfied today and the girl making my sandwich rude as hell. I order 2 small combos $25. And something change for one half each I thought that was a lot read more

I received the wrong sub. I ordered at 3:29pm and ordered a Hook & Ladder. I received an Italian that was made between 12:22 and 12:42pm. I think that probably explains why I started feeling nauseous about halfway into it. This sandwich is wrong and old! No one is answering the phone at the business. I rarely go there, so to be honest, I didn't even know what came on the Hook & Ladder, but I knew I'd had it once before a couple of years ago and liked it. I'm angry and disgusted and all I can do is leave a message on the website because they won't answer the phone. If it wasn't so far away, I'd take that other half back now and get my money back! I don't ever want to eat there again! Strange thing is, when I walked in the business it didn't really feel right because it was almost empty, and when I think about it now, my sandwich probably shouldn't have even been ready yet when I got there. I do wish I had paid better attention to my order and receipt, but that's just what I get for trusting the business! read more

Firehouse Subs - Italian Sub that was the wrong sub and way too oily, which is why it's sitting on so many napkins! - Sandwiches Near Me - Loma Linda, California

Worst sandwich ever. Not sure what they use for mayonnaise, but it was disgusting! Cross between miracle whip mixed with added sugar! Never had an Italian sub that was sweet from the mayo! read more

History: Please copy and paste link below https://www.firehousesubs.com/find-out-our-story/ Second time to try Firehouse Subs, the first experience was up NorCal and was just ordered for me to try. Since I really loved it the first time , today I came to this location and ordered the meatballs. I met up with my daughter and grandkids for lunch here. There wasn't really a line to order and the cashier was very patient taking our pretty much a long list for 6 people. They had an outdoor dining set up and we sat outside since weather was pretty nice at 66 degrees , not too hot or cold, there was a slight breeze ... Our orders came in just in time ... 2 younger kids had shared a combo of the medium Hook & Ladder ( turkey and ham with Monterey Jack ) with chips and drink. They gave me 4 thumbs up for their sandwich. My daughter ordered the Hook & Ladder Salad with turkey , ham, cucumber, and green bell pepper on a bed of romaine lettuce with Italian dressing on the side. 2 thumbs up from her so I guess it was refreshing and healthy for her. My teenager grandson ordered the same meatballs sub which was my ultimate favorite. This sub has tasty tender meatballs in zesty marinara sauce topped with provolone cheese and some Italian spice... yummmmmy in my tummy indeed!!! I'm for sure coming back to order the same or try something else really !! read more

Great sandwiches- fast delivery! The party pack is perfect for sharing with groups. The value for sandwich's, drink, cookie and chips is perfect! All sandwiches come fresh. read more

Good sandwiches, a little pricey but they are worth it. I need to try more of their sandwiches but I had the BBQ Cuban and it is good. Nice quality bread cheese meats and sauces. read more

1st time trying firehouse subs. We were greeted by friendly staff. Cashier was very nice and helpful. Now the subs were not good. We got the club sub and the steamer. They forgot the bacon on my club and the meat on it tastes so nasty hot. The steamer was so salty it was gross. Needless to say we won't be returning. read more

Firehouse Subs - Sandwiches Near Me - Loma Linda, California

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Walked in at 6pm, on July 6th. The weirdo with barbwire tattoos behind the counter said my sandwich would take 30-45 minutes to make. There were only 2 customers in the building...! So I went next door & ate. I asked the next few customers that came out of firehouse empty handed, & they said the same thing. Is this really the type of employees you want to hire to run your business..? To lazy to work.. but having fun talking on the phone with ear bud in... Management-- check the video,,, you'll see the lazy weirdo in action,,,, losing business for no apparent reason read more

After having heard a lot about Firehouse Subs, I decided to come here after a medical visit and was fairly underwhelmed by the quality of the food. Although my meatball sub was okay, it wasn't anything special and I couldn't imagine coming back for it. The turkey sandwich my mother got was also not great. In addition to this, the drinks were from a Freestyle machine which I am not a fan of, as the drinks taste very watered down. (Diet coke, for reference) Not the sandwich shop for me, much happier with their competitors. 3 stars from me. read more

They have good subs, but if it's made correctly. I ordered online and all my 4 sandwiches were wrong. I had to come all the way back because no one was answering the phone. The employees didn't seem to really care. They weren't busy during this time when the sandwich's were made. Disappointed. Check your orders before leaving. read more

Came in this morning food was great and the service was even better! If you visit this location ask for Valerie she was super friendly and amazing. She made my whole day and I will definitely be coming back! read more

BOGO was a surprised! Sandwich was good as always. Thanks for always having quality service!

Definitely a step above Subway and other sandwich shops! I really like their concept and their vast array of choices from their menu. It is super easy to order through online/app as well. They have a lot of options and sizes, which makes it really nice. Originally was recommended by a colleague and definitely will be back! I heard that they do party/family packs so I definitely want to try that option out for the next get together! read more

First of all their customer service is absolutely terrible!!! I was looking for my free birthday sub and couldn't locate it. I thought that maybe it was a glitch in the system, contacted them via the app and so-called customer service responded via email that I needed to make a purchase within the last 6 months and I told them I did and even sent a screenshot, and then the response was that I needed to use it within the day before, day of or day after your birthday. I mean do these people even read the emails or are they bots or just uneducated because it's impossible to redeem a birthday sub if it's not available. How do you redeem something if it wasn't even in the app!!! So I got penalized for a glitch in their system and what can I say if I could give them negative Stars I would. On the other hand I go and call Panera ( because they actually have a phone number to call customer service ) and I didn't get my birthday rewards so not only did I get two pastries I also got a $5 bonus to use for my inconvenience, now that's customer service!!! And regarding Firehouse Subs, I even stated I was a retired first responder, so obviously they don't even honor that, and moving forward I will redeem the rewards that I have accrued and not be a customer there anymore!!! read more

Good food, sandwiches always hit. Grouchy employees, everytime I get employees that are just grouchy like I forced them to work here.

100% agree with other reviewers who say food quality has gone down while prices have gone up. I remember the bread being soft here, almost as if it was steamed. Today our bread was hard as a rock. Toppings were scarce. Overall very disappointing read more

Worst service ever. One person is working and he's moving as slow as molasses, but at least he's got his air pods on so he can groove to the music. Clearly not interested. The subs were sloppily made. Stay away from this place. read more

Their sandwiches are a bit expensive but they pack them with twice as much meat and cheese than Subway. IMO they're also a bit better than the other chains. Plus, they support local fire stations. I just wish they were closer to my area so I could visit more often. read more

Food is great. Service is trash, there's two employees that specifically don't want to be there, EVER. Whenever I go there and they're working I always have the same experience: 1. Poor customer service. 2. Attitudes as if they don't want to be there 3. Dirty tables, water all over the floor by the drink machine, dirty restrooms. read more

Parking: easy assess in a large parking lot Food: Amazing sandwiches, the Hero sub never disappoints Service: Everything is fresh. Only down side is this place is super slow at peak times. A few times that I have been here I didn't get any napkins in my to go order. So check your bag before you leave. Overall a good place for sandwiches read more

Firehouse Subs - Firehouse Hero Sub - Sandwiches Near Me - Loma Linda, California