I stopped in about 30 minutes before closing with absolutely no idea of what I wanted, and Samuel was nothing but patient and provided exceptional customer service. I decided on the Medium Smokin Honey Melt Steak Sandwich, and I'm so glad I did! The shaved steak was tender and flavorful, and the chipotle honey sauce and mayo combination added another layer of flavor that took the sandwich's flavor profile to another level. The caramelized onions, bell peppers, provolone cheese, tomato, and lettuce complemented everything perfectly and made this an exceptional sandwich. Great sandwich and outstanding customer service by Samuel made this a five star experience. read more

See all

My family has been trying this same location for years now, but it's the same outcome every time. At least one sandwich is wrong and it takes over 30 minutes. I ordered in store and waited 45 minutes for 3 sandwiches just for one of them to be wrong and they put our sandwiches in the online section without yelling it out so I had no idea they were there. The workers are incredibly nice, we've just been disappointed too many times. There should be more than 3 people working during a lunch rush especially if 2 of them are training or relatively new. read more

The new Steak and Cheese sub is the bomb! Have probably tried all of their subs over the years and the new one is the best. Plenty of parking, restaurant was clean. Used the app to order and sandwiches were ready by the time I arrived at the Brownsburg location. Did not interact with staff as they have a carry out section and store was busy with customers. I consider Firehouse a good value for the money even though it's slightly more in cost than their competitors. The steak and cheese was prepared accurately including my customized changes. The beef, cheese, and peppers is a trifecta of fresh flavors. read more

See all

Service was good, employees were nice and knowledgeable of menu. Food was good. They do still have their Christmas tree up in march. read more

Firehouse Subs - Delis Near Me - Brownsburg, Indiana

Just went in for a late lunch and was blown away by both the upbeat workers and excellent quality sandwich. The ladies working this afternoon weee doing an excellent job. Thank you! read more

Husband just went to place an order for carry out. Had three different sandwiches..all were to be hot....not a one was. Ordered two salads both the same..hook and ladder WITH the meat. He was the only person there. TOOK FOR EVER AND EVERYTHING IS WRONG! If we could give a zero, we would. read more

Wonderful customer service. We arrived late to pick up our order and the manager very graciously replaced one of our kid's sandwiches! Subs were very good! read more

Haven't been to Firehouse since before the pandemic. I stopped in and got my usual which is a chicken bacon ranch sandwich on white bread. The sandwich was good and filling. I was a little disappointed that they've done away with the sauce bottles that they used to have. Now they only have their sauce and you have to get a full bottle. It's a great sauce but I really didn't want a whole bottle. I don't know if I'd dine here again but can say you definitely get your money's worth as they don't skimp on the meat. read more

The Thanksgiving sub and the meatball sub are my favorites. Have gone there three times in the last week

It's been a few years since I went here. I don't really remember much about it. Not memorable or bad but wasn't impressed enough to go back.

I'm pretty easy to please and rarely share an opinion unless it was stellar experience or a complete dud. Unfortunately, this take out trip was pretty bad. First, they were out of meatballs. Bummer..but okay I'll order something else. I get the hook and ladder with a side of Mac n cheese. The Mac n cheese was terrible--very soupy and no flavor (also no breadcrumbs). The sandwich was pretty good until I pulled out a long piece of hair (not my hair color). Ugh. Staff weren't very friendly or motivated either. I don't think we'll be going back. read more

Firehouse Subs - Hook and ladder was good...until I found a hair in it - Delis Near Me - Brownsburg, Indiana

See all

On Sunday at 1:40 we ordered 5 combo meals for delivery within five miles from the store. The store ordered was NOT DELIVERED for over an hour and half. That was absolutely terrible service. And we were still charged full price for everything and a delivery fee. How can Jimmy John's promote Super Fast in their motto and take more than an hour to deliver sub sandwiches. read more

Dowrion Leffty stupendous! took my friend victor and we had the combos. victor loves his mac and cheese! The consistency and quantity was perfect! the bread on top was just a bonus LOL. Definitely would take the family there after our annual paint ball fight. Usually adults vs the kids. (the wage gap doesn't exist ). Perfect place for the whole family! (is Putin in the wrong) My favorite part was looking at the pictures of the brave firemen. Would definitely take my aunt barb. Her and her steel knee would LOVE it . (dms are open) read more

Stopped in to get a sub and the guy told me they were closed and it was only 8:46pm. The website clearly says 9, so I asked what time do you close then, and he said 8:30. They've LOST a regular customer!!! read more

Ordered online. Still waited 15 minutes past the pickup time. 4 other customers in the store. 3 workers. Slow service. Slow moving workers

Food is always delicious. I do have a problem with their timing, though. Waiting in the store always takes a while, which is fine. I get it. But I've learned to order through their app, and it is almost never ready when they state it will be. I usually end up waiting anyways. I'm currently waiting on a sandwich I ordered that was supposed to be ready 5 minutes ago, with popsicles melting in the car... :( read more

No meat all bread pic says it all. Never ordered a bread sandwich wow. Poor value for sure read more

Firehouse Subs - Tuna salad sandwich - Delis Near Me - Brownsburg, Indiana

So this was my first time here. I ordered a tuna sandwich and they had to check to see if they had tuna. The guy came out and said he could scrape enough together. There was one other table of 4 people. The restaurant was pretty dirty. It took about 15 minutes to get our food. It was ok but not $18 ok. They cut my tuna sandwich w a knife that was previously used on a bbq sandwich. Not sure if this was just a bad experience or if it is always like this. read more

This location is going downhill fast. For years I visited the Brownsburg location and it was great. The manager knew everyone by name and was very friendly. That manager is no longer there and today it's dirty, damages are never repaired and the service is awful. Today I placed an order and waited 25-30 minutes. During this time not a single sandwich was made despite a full restaurant. I needed to get back to work and ask for my money back. Jamie, your manager, was rude and said that I had to wait. When she finally processed the refund it was for much less than what I paid. read more

I love this place! The sandwiches are great as well as the drink options. I agree with the others that it is pricey, but I think it's worth it. This location is clean and the employees are helpful. Sandwiches are better than Subway. read more

I havent been here in a while and never been to this location. The physiucal location is nice and very big. They have one of those awesome computerized soda fountains (sorry...blanked on the name). I had this months special which was the pulled poork and slaw on a Kings hawaiian roll. It was a decent size and the taste was meh. Not bad but nothing I would go back for. The staff was super friendly and nice. read more

One of the best sandwich places in the area. My favorite is the New York steamer. They have kids meals too and they can get a cookie or chips and it comes with a drink. I like their sweet tea. They have the Coke machine with multiple drink choices. There are 2 TV's to watch while eating. Give them a try! read more

Firehouse Subs - New York steamer on white bread, chips and chocolate chip cookie - Delis Near Me - Brownsburg, Indiana

Food was excellent! First time I've ever been there, but also the last. The manager was really rude and called the group I was with ignorant and a bunch of bums. When we called back to complain, the manager who made these comments was very rude on the phone and when we asked to speak to the manager she said was the manager, then when asking to speak to the district manager, she hung up on us. Will be choosing somewhere else for lunch from now on. To many other businesses in the area that treats everyone fairly. read more

DON'T GO HERE IF YOU NEED OR WANT TO SIT OUTSIDE!!! We waited to talk to someone about unlocking the tables they have sitting outside on the porch area at 2:15 pm in the afternoon. After taking WAY to much time & frustration getting passed around from worker to worker, they said no, they can't unlock the tables or let us take chairs or a table outside to eat. Terribly unhelpful & unfriendly staff. Also yelled at us to not come back. If I could give it zero stars & still be able to review, I would. read more

They guarantee to have the best meatball sandwiches and while they are good wouldn't say they are the best ever. Place was clean. Soda machine has 120+ options and hey have a great selection of hot sauces to choose from. Staff was very friendly read more

After being a long time Penn Station fan, I have forever made the switch to Firehouse. My kids love the atmosphere and the food. We're always greeted with a smile and a hello. Everyone is friendly throughout our stay, even after my kids make a mess of the floor. Best place to get a sub (hot or cold) in Brownsburg!!! read more

I thought the employees here were a little on the dumb side, but maybe it was because it was new and they didn't know what they were doing yet. Either way, the subs here are delicious and different than the other chain sandwich shops. read more

This place was sloppy. The Coca-Cola freestyle machine was empty. No one made any attempt to fill it. There were no paper towels in the bathroom. Three of our four sandwiches were made wrong. I don't know where the manager was or what was going on, but this place was subpar. No pun intended. read more

I like going to this place, you are always being greeted with a smile from all the staff. Their subs & meats are good. My son loves the meatball subs. Good food!!! read more

This is not my first time here and won't be my last but today's visit was definitely the worst. The tables through out the restaurant were all dirty, the staff was slow. Yes they had a good size Togo order, 5 sandwiches, before we ordered but that is not an excuse to get our order wrong. They young lady borderline rude and looked at us like we were crazy when we asked for one sandwich in our order to have mustard and veggies out on it like we had ordered. And she made excuses that the order was large!! It was just not a very pleasant experience as it has been before. When we walked in there was only one other guest why is the shop so disgusting! read more

The food is great, but after this last trip I simply cannot recommend this restaurant or continue to give it my business. A gentleman and his family came in, asking if they could use the metal tables locked up outside to eat (since they had a dog with them). The cashier asked the manager, who in an annoying vocal fry halfheartedly said no. The gentleman then asked if it was okay if he took out a small table that was inside of the restaurant instead, assuring the employees he would return it after. Again, this was met with a halfhearted "no." After pleading his case one more time, the gentleman, in a huff, called the manager useless and began walking out (he had not yet ordered). Having worked years in customer service, I can soundly say, this is where this incident should have ended. But, alas, no. The manager and both employees moved in front of the cash register, followed the man out the door, and began SCREAMING EPITHETS and curses at the gentleman who was now leaving. Amongst the animalistic behavior was dares to fight them, telling the gentleman to "be a better f*&*$$# father to his kid," and slamming of the door multiple times, all to the aghast of the handful of us seated inside. This says nothing of the franchisee, who is more than likely a distinguished person, business owner, and entrepreneur.....but, wow. read more

Fantastic food, especially the barbecue brisket sandwich. Also special drink machine with multiple flavors.

Great subs. My kids, 6 and 4, actually ate their food which is amazing. Reasonably priced, quick (not freaky fast). Hits the spot for lunch. read more