Something that made this place stand out from the usual dinner spots was that you could choose what you wanted to include in your meal. For mine, I picked out a combination of shrimp, noodles, vegetables, and sauces, which was really cool to watch cook on the large grill. The ingredients seemed fresh and the shrimp stayed juicy. The staff was on it when it came to keeping the plates clean and the area organized, which just added to the upbeat time. No doubt, I loved the variety of foods to choose from (there was so much) and made it easy to pick a whole new different for 2nd bowl. I can't wait to come back! read more

Loved the concept of this place and came here at sunset which made it extra beautiful - the view of the sunset and the seating near the window was picture perfect! Good: - The all you can eat format here was awesome, I did two rounds and was super full by the edn - The chefs were very nice and taught us how it all worked - Food was delicious! - Views were amazing - Wasn't too packed inside - So many options for different toppings and pastas Bad: - It takes a while for the food to cook when it's busy! - Pretty expensive if you don't eat a bunch of rounds Overall just feeling like I had a unique experience read more

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My guy and I stopped here for dinner while visiting pier 39. We were looking for a good AYCE spot and were so happy to spot a Mongolian BBQ. The restaurant was very clean, with a gorgeous view, and we had high expectations. Upon walking in, a few staff members told us our dog was not welcome. He is a trained, ADA compliant, service dog and we explained this when the first few of people stopped us. When we were finally seated, yet another staff member came over and began questioning us, but this time insinuated that they were looking out for the safety of children and staff (which isn't an issue), and wanted to make sure he wasn't dangerous. But our trained, desensitized to humans, animals, busy establishment, and at-work dog had not made a sound, lunged, or done anything but sit quietly while doing his job. At this point, we felt pretty uncomfortable, and hadn't even been greeted by our waiter yet, so we made the decision to leave. This is really upsetting because the view was gorgeous, the inside was beautiful, and I was hoping to leave an honest food review. Instead I'm left feeling like this establishment needs to brush up on their knowledge of service animals as well as the appropriate way to handle customers with alternative needs. read more

Fire + Ice - Front sign - Comfort Food Near Me - San Francisco, California

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I'd love to tell you how the food is at Fire and Ice. Unfortunately, I never got that far. First, I'll give credit where it's due: the restaurant itself is beautiful, the atmosphere is great, and the location on Pier 39 gives it an excellent view and a lot of potential for a really enjoyable dining experience. Honestly, I was looking forward to it. I showed up with my PTSD service dog, a purebred American Pit Bull Terrier (APBT). He's extremely well-trained, polite, and completely desensitized to children, people, and other animals. He was quietly doing his job and causing absolutely no problem. Apparently, his breed was the problem. Before we could even get settled, I had four different employees, one after another, question and confront me about my service dog. By the fourth employee, I honestly felt like we were getting more attention than the food probably does. The concerns went from basic questions to comments about staff and children potentially being in danger. I was polite with the door staff and bartender and tried to explain the ADA rules regarding service animals. Unfortunately, it became pretty obvious that the staff weren't exactly up to speed on the subject--and didn't seem particularly interested in becoming up to speed either. Cause the person I spoke with just responded by saying " I don't know!" ‍ To be clear, I have no issue with a restaurant caring about the safety of its customers and employees. That's reasonable. What isn't reasonable is repeatedly treating a well-behaved service dog differently because of what breed he happens to be. My dog wasn't barking, lunging, bothering customers, or causing a disturbance. He was literally just sitting there being a service dog. After being approached by the fourth employee, we decided we'd had enough. We left without ordering a single thing. So, unfortunately, I can't review the food. I can, however, review the hospitality: four employees managed to make sure I never got the opportunity to become a customer. Which is a shame, because the restaurant really does have a beautiful atmosphere and a great location. I came in expecting to enjoy the view, have a good meal, and hopefully leave with a great review. Instead, I left without ever getting to see the menu. Maybe next time, spend a little less time judging the dog by his breed and a little more time judging him by his behavior. The food may be fantastic. I'll never know. Fire and Ice staff made sure of that. read more

Fire + Ice - Front entrance - Comfort Food Near Me - San Francisco, California

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This place is ALWAYS a great experience, the whole staff is amazing and offer incredible customer service. Thank you Danielle for a great service and a memorable night! read more

Restaurant is located on the best in Pier 39 Unfortunately the foods and drinks are worse but their service is good Management should change a new concept and renovate the restaurant to modern style read more

Fire and Ice is such a fun concept. You pick your proteins, veggies and sauces, hand it to the grill master and watch the magic happen. Great for groups because everyone gets exactly what they want. solid go to when you want something interactive and satisfying without overthinking it. Great views They don't have eggs :( read more

Came in to enjoy the amazing views. Trish (Trisha?) did an incredible job getting our drinks and went beyond to make us feel welcome and relaxed. Ordered the Shrimp Cocktail and it had large delicious shrimps. read more

Fire + Ice - Drinks and a view of Alcatraz. - Comfort Food Near Me - San Francisco, California

This restaurant sits at the very end of Pier 39, which means you'll need to make your way through a stretch of tourist chaos to get there--but the reward is worth it. The views are incredible, with clear views of the bay and "The Rock" Alcatraz. The concept of Fire + Ice is fun and interactive, though during peak hours, expect long lines both to fill your somewhat small bowls and to get them cooked. The selection of proteins was a bit odd--ranging from scallops and steak to hot dogs and hamburgers--which may not suit all tastes. The flavor sauce section is also overwhelming, with dozens of options and little guidance, making it difficult to know what pairs well. The bar staff was very friendly and welcoming, which helped balance the experience. However, the cooks at the grill seemed rushed and not particularly approachable. Cleanliness could also use a little attention. Despite the quirks, the location and views give this place strong potential. With a few adjustments, it could become a much more enjoyable spot for both tourists and locals alike. read more

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I hadn't been to a Mongolian style grill experience in close to 25 years. The 10 year old had been given the assignment of picking a restaurant for after we went whale watching. The 10 year old loves a good choose your own adventure dining experience and this fit the bill. We went for lunch on a Friday, weekday lunch prices ate $25/adults and $13/children 4-11. Per staff you can go back as many times as you would like for two hours. They have a lot veggie, pasta/grain and meat options. Proteins for non-meat either included two kinds of beans, protein pasta and tofu. They have an abundance of sauces which are well labeled in terms of Vegan, Vegetarian and GF. Because it is a buffet-type set up cross contamination does occur, so would likely not be great fit for severe allergies. Food is also cooked all on the same giant grill. However, they do clean it after each round of cooking, and likely would be open to cleaning it prior to cooking your food should you be concerned about cross contamination. Staff were friendly. Would say, it was a bit hard to find staff at times, however, not an excessive wait. Restaurant was clean as well as bathrooms. We had a blast. It's a great option for groups as everyone can pick their own items. Oh, and good views if you get seated by a window. read more

multiple reservations were not honored on july 4th. the view is good there but you have to get confirmation or else you don't have your seat. i didn't get to try the food for this reason. read more

This was an absolute blast. Really simple concept: you fill a bowl with your choice from a very diverse mix of proteins, starches, and veggies, then choose from one of a dozen sauces. You hand them to the chef behind a huge round grill and he preps them as you watch. After surveying the ingredients I chose, he made some perceptive suggestions as to what else would complement the dish and then grilled it all up. My only suggestion to a first-new customer is to not fill the bowl on your first time through. It's all you can eat, so start with a small portion so you don't immediately fill up. That way you can explore the almost infinite variety of dishes you can create. There are "recipes" available via QR code and the chef recommended, for my second pass, a veggie heavy chicken dish with garlic, ginger and pineapple which turned out beautifully. Fun for families and very affordable. Plus a killer view of the SF Bay and Alcatraz. Highly recommended. read more

not going to lie I was super excited about coming here because of all the Instagram videos I've seen my friends wanted to come here so we came with my bbf one night we waited about 10 minutes outside. There was another group in front of us and we were seated in the booth in the corner. The set up was OK, but I was expecting a lot more when it came to the bars we spoke with the bartender and we pretty much asked him like how was your day stuff and like that it was not taken well at all. He didn't suggest no drinks we weren't really greeted. However, we had a great server. He was super fantastic and the only reason why I gave this place a three stars he answered a lot of questions and everything that we wanted to know was right there when we needed service but the host and the bartender should've been nicer this is definitely a sports bar/club kind of vibe the lighting was very club like and this def a hibachi style noodles we went there around dec for timeline reference read more

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The waiter was incredibly friendly and great (Nikhil). He was apologetic that they weren't able to offer any mixed drinks at the bar since apparently the bartender left (this was at 6:45pm). They still offered beer and wine. Ambiance was fun and you couldn't ask for a better view. Stunning. Food was good. It is kind of like a buffet of uncooked stuff that you fill a bowl with and then bring it to the cook. One downside is there is only one giant skillet so if your vegetarian, your food might be cooked 5 inches away from a pile of seafood or steak and the cook uses the same utensils to handle all food (we asked if he was able to use a non-seafood covered spatula for the vegetarian with us and he said no). A few of the ingredients from my concoction did end up getting mixed into my wife's food. Overall it is a fun experience and my kids LOVED it. I wish I could have gotten a few margaritas to enjoy with the view but alas, maybe next time. read more

Fire + Ice - Our view - Comfort Food Near Me - San Francisco, California

It was so good...I will be back for sure. The view was amazing and the food was delicious.. I loved the options and the cocktail did not disappoint read more

We waited over 15 minutes and never got attended to! Terrible service! If you can avoid this place

We are from Oakland and rarely visit the city. Saw this place on tik tok and we had to try it and can say we will definitely be coming back ! Food was delicious and the cook was amazing !! He kept small conversations and made us enjoy our time there. Went there during lunch time so it was fairly empty, host was very kind and the waiter was very attentive. Can't wait to bring visiting family here ! read more

Fire + Ice - Comfort Food Near Me - San Francisco, California

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Food is great. Put your choices in bowl bring the bowl to cook. He cooks it. Everything is fresh. Several sauces to choose from. All you can eat Can't beat the view! read more

I really wanted to like this place because of the location at Pier 39, but it was a massive disappointment. There is absolutely no value in the food for the price they charge--nearly $36 for dinner just for the buffet. The food was not fresh; the selection of ingredients at the "interactive" bar looked like they had been sitting out way too long, and the quality was middling at best. To make matters worse, the tip was preset at a staggering 25% on the handheld terminal, which feels like a total shakedown for tourists. Between the lukewarm, uninspired food and the aggressive "suggested" tipping, this place is the definition of a tourist trap. There are much better ways to spend $40+ per person in San Francisco. Skip this one. read more

Wanted to try this newly open place. And it was ok. They do have a good variety of proteins along with a variety of carbs. They have a good variety of vegetables too. They need to put signs up on where the line begins it's very confusing. Also the 2 guys cooking the food are NOT good they do alot of personal talking and the one guy does WAY to much banging of the spatula flipping it high smacking it down and who can do it the hardest. I noticed the other people were getting annoyed with it too. The cooks just spent way too much time banging their spatula. Hardly saw out server i had to flag another server for some more iced tea. I dont think I'll come back. Maybe later down the road. read more

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Sorry the restaurant is amazing. However, the seafood is right next to the regular food. And the rest of the menu was seafood or fried and fryers with seafood. I bet it's amazing for people who don't have allergies! read more

Came on the weekend, we were asked if we had reservation, which we didn't, but they sat us right away. Place was probably 40% occupied. Service was slow, we saw our server 2x: when he picked up the dirty dishes from the table and when he brought the check. The host was the one we saw the most. After getting seated and waiting a few minutes, we decided to just get up to the food bar, we've been to similar places so you can figure out what to do. Food was ok, the bowls were tiny so you had to go in at least 3x for food. The line at the grill moves slow, and even though they take a lot of people's bowls it goes by slow. Some parts of the food bar was messy or out. When we were onto our 2nd trip to the bar, host brought us the waters. Again, no waiter until then. The table next to us also got their waters from the host. Overall, service was not great, food was just ok, and would probably not go back. read more

Delicious, great views, and a good happy hour menu with large portions and good pricing. read more

Fire + Ice - Dynamite Shrimp and Buffalo Wings - Comfort Food Near Me - San Francisco, California

Go if you like to be creative with your food. At first we thought it was a typical Mongolian restaurant but then you go through the buffet. We realize there's everything. I start with an Asian plate, made a seafood Alfredo and then Mexican fajitas. Carlos the cook was so helpful in letting us know how it worked. We looked scared at first and he explained things in a way that made sense. If you have a picky eater there's something for them too. read more

Came here after a night tour of Alcatraz. I was worried we'd be turned away because we came within an hour of closing and reservations were closed online but the hostess was warm and welcomed us in, no problem. Upon being sat we were walked through the experience but I was too hungry to follow along because I missed the memo on sauce in a separate container and my husband missed the memo on pack the bowl. Needless to say our first round was mediocre at best, but that may have been our fault. The second round we learned from our mistakes and were both more satisfied with our second plate. Still, overall I don't think I would go out of my way to come back despite the social media appeal. Pros, staff is friendly. All you can eat is all you can eat, even after closing which was a big bonus. Cons, the build your bowl stations are a bit of a mess in terms of sloppy and bottle necks. The cooks can be hard to communicate with, my friend had her order messed up by a cook using another patron's sauce which soured our whole experience. Tips, if you're hungry, a bowl of veggies and seafood will cook quicker and may result in a shorter wait time. I can't imagine the wait during a busy time, so maybe come during off peaks. Go surf and turf only if you're a fan of well done meat. Also do not come here with allergies as this place screams cross-contamination hazard. I was really looking forward to this place because the closest Mongolian BBQ spot near me was shut down with the latest closure of your old school malls. I thought this would fill a void for me but the truth is that it didn't because it was Mongolian and then some... Italian, Mexican, and American. Not for me but may be for diverse groups of folks craving different cuisines. read more

Fire + Ice at Pier 39 was such a fun experience. The concept is super unique you pick what you want and watch it get cooked right in front of you, which makes it feel interactive and entertaining, not just a regular meal. The food was fresh, cooked perfectly, and you can customize everything to your taste. The vibe inside is lively and perfect for tourists, groups, or a casual date night. Plus, the Pier 39 location makes it even better if you're spending the day by the water. If you want something fun and different in SF, I definitely recommend checking it out. read more

This place was Awesome!!! I took my Goddaughters here for lunch and it was really cool. You have sooooo many options for food choices that can be cooked on the grill from Italian dishes, to fajitas, grilled hot dogs, hamburgers and Mongolian noodle bowls. The best part is its all you can eat and isnt expensive at all. I was stuffed when I left!! They also have a full Bar but I didnt try any drinks. Our waiter was very friendly & attentive and lowered our bill because of a issue.. im overall impressed with this place and cant wait to go back. Food - 5 Drinks - N/A Service - 5 Ambiance - 3 it has beautiful views of the water & of Alcatraz but the indoor design & decor is kinda hideous. read more

Fire & Ice is an amazing "All U can eat" place right at Pier 39 in San Francisco. We visited this restaurant to celebrate my wife's birthday and man it was nice. Great views of Pier, Alcatraz, Golden Gate Bridge, lots of ferries and boats passing, etc. We visited on Sunday in the afternoon around 2:30PM and it wasn't that busy at all. We tried different variances of sauces and pasta/veggies combination every time we got up to get seconds. Being a strict vegetarian it was very important for us to not get our food mixed up with meats and loved how they have separate sections for pasta/noodles/rice, veggies, meats, seafood, sauces and spices to make sure it doesn't get mixed with each other. We requested our food to be cooked separately and the two gentleman at the grill were more than happy to accommodate it and cleaned a quarter section (for 5 of us) for our food to be cooked. Because of not so busy times, there were only 2-3 servers and it took some time to get our drinks served. If they are busy or if you strict Vegetarian or Vegan like us, you can also request your food to be cooked inside the kitchen as they have a separate grill or something they can cook your meals separately. One suggestion to keep in mind: I called in and made a reservation for Sunday afternoon on Friday and I was give a verbal confirmation, but when I called in on Sunday morning on our way to the restaurant, I was surprised to hear that there was no reservation for us. I talked to Jerry and he saved our day by making another reservation and immediately received a confirmation text as well as email. So please make sure you receive a written confirmation if you make a reservation. Shout Out to JERRY & Chelsey for accommodating us and going over and above to make our experience enjoyable and comfortable. Parking: There is a parking garage right across from Pier 39 and also there are many other street parking, other garages, etc options around the restaurant. Location: Great location (all the way at the end/back of Pier 39). You'll have to make your way through tourists, but per our experience, it's worth the efforts. Dietary Restrictions: Good place for Vegetarians & Vegans alike. Please request to have to food cooked separately to avoid cross contamination. Coupons or other offers: We're a VIP members for this restaurant and were suppose to receive a Birthday Discount since we were celebrating my wife's birthday, but were told by our server and manager that this location does not accept or honor and coupons or offers. Views: Amazing views of Pier, Alcatraz, Golden Gate Bridge, SF Bay read more

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The view here is very nice. The restaurant is at the very end of the pier and has a great view of the water and of alcatraz. The food was only okay. The food here was expensive considering the quality. We also ordered tequila shots but weren't given any limes. The service was very friendly. I would consider dining elsewhere but if you're in a pinch a fine place to go to. read more

We made a reservation for 8:30p as the website and everyplace stated it closes at 10p. When we got there, we were immediately told they close at 9p but we can still eat. We were sat down and immediately grabbed our food. Didn't get a full explanation of how it works since the employees were chatting and cleaning tables. We eventually ordered drinks and sat to eat. Food and experience was alright but I feel like they need to update their website with the hours. We felt rushed to eat and weren't attended to properly. Food was good at least. read more

No server, no drinks. We asked for the check(which the front host was shocked) we didnt have a waiter. Charged for 2 all you can eat when we only did one. Miscommunication is an understatement. A table also left because they were not being attended. Our date was definitely not what we thought it was read more

The one chef by the grill area is very rude. His yelling and getting mad at my family for not forming a line which we are still getting food, like there's a line of people in the area. We are the only ones in there. We are being rush for no reason. It's so prostrating that he doesn't need to yell; he can say it nicely, but pointing and yelling aren't nice ways to approach things. I'm at the point of walking out, but I thought of my family, especially their looking forward to trying this place. Very disappointed. Overall, it's not a good experience for my family and me. The food you have to choose yourself, so the taste will depend on how you make it. Yes, they will cook it, but pretty much that's it. Appetizers are separate charges. read more

Fire + Ice - Comfort Food Near Me - San Francisco, California

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Nathan is a fantastic waiter! Excellent customer service and sweet as can be! Great smile and personality! Even helped accommodate us with a table that was a bit more accessible. read more

Nathan and Angela are the best! This was such a great experience and we felt so welcome here. Came for Chonkers and stayed for Fire and Ice! read more

Fire + Ice - Comfort Food Near Me - San Francisco, California

Okay, so I had settled on a 4 star review of the restaurant, but bumped this up to a 5 star after my interaction with the wonderful staff. Going in, we were familiar with and fans of the Fire & Ice dining concept having previously visited the Anaheim & S. Lake Tahoe locations. Mongolian-grill type restaurants are 1 of my absolute favorites! Here in S.F., there were some minor unforseen hiccups, but this was more than compensated for overall. It's a bit of a task and maze getting here dodging throngs of tourists and making it to the restaurant entrance from the opposite end of Pier 39 alongside the Embarcadero. However, once here, diners are rewarded with "ooh-ahh" priceless views of San Francisco Bay during the meal. A jaw-dropping backdrop, in short. Another smaller issue fairly mentioned is the cut-off time policy between lunch & dinner pricing transparency. And a wonky, work-in-progress Rewards sign-up that we weren't able to launch during the visit. On-duty restaurant manager Ken, an East-coast native was a gem of a fellow who introduced himself and a great interaction followed. Equal praise for server Luka, a native of Serbia...and a sweetheart of a hostess whose name I didn't get. They, along with the great, fresh food really aced this 1st time visit. Speaking of the food, they've got offerings you won't find at most any other Mongolian grill. Such as sirloin steak, fresh seafood like prawns/shrimp and overall much higher quality choices than at similar places. And it's AYCE (all you can eat)! Just use a fresh bowl everytime cave people (jk). An inviting bar area where single diners can nosh is a plus too. The bathrooms were very clean and kept up nicely. All things considered: the million dollar views of the Bay, the wonderful food, staff hospitality and the notorious affordability of the S.F. area in general...and Fire & Ice delivers one heckuva' dining value here @ Pier 39 in my humble opinion. The builders really aced it with this one. Give them a try and I don't think you'll be disappointed. Great job staff. You created an unforgettable dining experience. read more

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Was curious to try based off the social media coverage during its recent opening. Pier 39 isn't the ideal spot because HI TOURISTS. But what the heck, we went in for a late lunch on Friday and the place was empty (so note the timing if you'd rather not deal with crowds.) Upon entering, we stepped into a bright, clean, spacious new space, a sprawling view of Alcatraz, ample seating and tables, and the grill and DIY stations toward the back. Priced at $36/pp, all you can eat. Honestly, after 1 pass, I was almost full. The 2nd pass was almost forced and I chose veggies only. I am definitely not the type of person to do well at an AYCE. But if you crave quantity and have an empty stomach on cheat day, this is your place. You have a huge assortment of noodles, rice, proteins, veggies and sauces to choose from, which could be daunting for newbies or those who can't make decisions on the spot. Pack your ingredients into a small steel bowl, hand it over to the grill master who will cook it up--he'll ask if you'd like butter, salt and pepper--and the server picks it up and brings it to your table. Interesting concept. Our server was attentive and friendly, frequently checking in on us, offering us napkins and refills. It was a pleasant experience and satisfied my own curiosity. However, I'm not sure I'd return for the price. I think if there was a location in the peninsula, it could be a hit. But Pier 39 is an acquired taste for locals. read more

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The staff are great and very attentive. Can't beat the bay views. The chef was great as well. My only recommendation is come hungry. I didn't know it was all you can eat until we got in. I wasn't that hungry and my son passed out after the first plate. There was so much more I would've tried. I looked at another table and saw crab cakes but I couldn't put in anymore. The prices were worth one plate! Next time I'm in the city on a day off I'm definitely going back. read more

We had a great experience at Fire and Ice interactive restaurant. The staff was very friendly and helpful in helping us build our bowls. The meals are all you can eat so you definitely get value for your dollar. The ingredients were fresh and we loved being able to pick all our favorites for our bowls. I chose the noodles with lots of fresh veggies, steak, and shrimp. I went back twice and was stuffed by the end. They are located at the end of the pier so the views are fantastic. Great food at a great value! read more

I was curious about the business model because I've never seen a restaurant like this. Service was really good too. The host brought me to the buffet line to check out the food first before sitting me down. I was sold! She was super friendly and made sure I was taken care of. This is a really unique spot that has AYCE cruisines ranging from Asian, Italian, Mexican. They have a giant grill to cook right in front of you, sort of like Mongolian BBQ spots if you know what I mean. Bonus: Great views of the ocean while you eat. read more

Absolutely amazing spot to go! I went to the one in Tahoe and it was priced at 75 bucks per person and to be honest hated the food. So when my friends suggested this location I thought surely that this would be the same experience. Boy was I wrong! The drinks were amazing! The guys on the grill were top-tier and funny! The g food was fresh and portions were perfect! Will definitely be going back!!! read more

Fire + Ice - Comfort Food Near Me - San Francisco, California