Outstanding customer service. Extremely knowledgeable with my entire flooring experience. Can't wait to do my next project with them.

How do I find out how to get my floor replaced when they're out of business? Is the manufacturer of the flooring going to hold up it's warranty. Still paying on the shir and now have it chipping off. read more

Finley Flooring LLC is currently in bankruptcy in the United States District Court of Southern Illinois case # 23-30193. June 2022 purchased flooring materials with a credit card down payment. Rachel (store manager) said the floor was scheduled to arrive on July 2022, no contact, no show. August 2022 no contact, no show two separate dates. October 2022 no contact, no show. November 2022 flooring arrived/sent to house to acclimate. December 2022 flooring install to begin 9am. No contact no show. Flooring installer arrived midday. Installation began once existing hardwood floor and ceramic tile was removed. No preparation to the subfloor, vinyl plank floor had to be pulled up and reinstalled three separate times. I called Finley Flooring asking to speak with Anthony (owner) was told he was unavailable. I said he will need to see the damage to the vinyl plank floor and failure to follow flooring instruction for preparation to install vinyl plank. Anthony came to our residence observed the damage to the floor. I explained that it was being installed without preparation to the subfloor or proper adherence to the instructions for installation. I attempted to find a suitable replacement floor from Finley Flooring. Having looked at several different options provided by Finley Flooring non of which were suitable, I'd asked Finley Flooring for a refund. Anthony said he would not do that because the floor had no manufacturer defects. I was able to find a suitable floor that Finley Flooring did not carry, showed it to Anthony and he said he would be able to get that floor for a upgraded cost. (Went from a 12 to 20 millimeter floor). Finley Flooring and I agreed to the upgrade price signed a second contract and I proved the agreed upon increased cost. Anthony said he'd order the new floor on the day we agreed. On January 2023 Finley Flooring stated the floor was ordered. February 2023 was advised by Rachel the floor was not in and she would keep me updated and If i had any questions to call. March 2023 Rachel called and said the floor would be in by the end of the month. At the end of March 2023 no contact from Anthony or Rachel or Finley Flooring. I called and emailed with no response from Anthony or Rachel or Finley Flooring. Rachel called in April 2023 stated the floor would be in on May 17, 2023 and installation would begin on May 22, 2023. Rachel called May 16, 2023 stated that Anthony and Finley Flooring LLC 908 Broadway Suite 812 Highland, IL. had declared bankruptcy. I would not be receiving my contract agreed upon floor nor would it be installed, nor receive a refund. In the course of approximately one year I had contracted twice with Finley Flooring to purchase and install flooring. Through out this time the communication with Anthony, Rachel and Finley Floor was abysmal. Finley Flooring failed to adhere to agreed upon legal contract. Finley Flooring is currently under Chapter 11 bankruptcy they are trying to absolve themselves from honoring any contracts leaving consumers with bare floors , exposed tack strip, damaged walls where their installers pulled the base boards ,leaving most broken. I feel they have been using the funds proved for materials to pay on other debts. I feel at the least this is consumer fraud, theft of services. Consumer beware Owner Anthony/Rachel and Finley Flooring LLC Highland, IL. Is not a company I would recommend to anyone read more

I had previously removed my negative review as the Finley's verbally and in writing informed me they would still honor our order, causing another month to go buy in waiting... waiting ,,, waiting while being re-assured the tile was ordered and would arrive. The company is now out of business, taking our money when in CH 11 bankruptcy without disclosing, and then changing to CH. 7 without ever informing us and just disappearing. I write this only because I suspect they will attempt and open under a different name. Beware of Rachel and Anthony Finley. Lying, deceitful people who will convince you they are sincere. We paid for and have been waiting for tile to complete our bathroom since March. No problem cashing checks, no problem looking into your eyes and lying. Buyer beware if you come across this couple in any other business they own. read more

buyer beware. glad to take our large downpayment only to lie to us about installation. they kept putting us off just long enough to file for bankruptcy. do't know how they sleep at night. read more