We bought a 2018 Ford Escape from McCurley Chevrolet in March. At the time of signing, everything…read morewas perfect and we were assured that the vehicle had even been given a McCurley Certified 360 inspection. A week later, the car started having shifting issues. It was struggling to go into 2nd and 3rd gears and was making a sound under the hood. We brought it back and explained the issues. They told us McCurley Mazda did the initial inspections and to bring it there, so we did. We ended up having to leave it there because no one could tell us what was wrong. We didn't hear anything for 2 weeks, so we called and they said they still didn't know anything, but thought it was the timing chain. We didn't hear anything again for another week, so we called and were told no one there knew what was going on and they were taking it to McCurley Ford. It stayed another 2 weeks there with no updates, except to randomly call us one day to let us know the guy working on it would be absent that day. About a week later, they called and said it was done. They replaced the timing chain. We picked it up, brought it home, and it was good for another week. Now it is doing the SAME thing again that we initially brought it in for -- jerking, struggling to go into 2nd and 3rd gears, and there is a ticking sound under the hood. On top of that, the driver's side door is struggling to open and close. They kept the car through the entire warranty period, but since this is the same issue we originally brought it in for, we should not have any financial obligations for repairs. I submitted a contact form and after not hearing anything back for a week, I called. I was assured it would be escalated and someone would call me back. Here we are another week later and we still have not heard from anyone. To say we are livid is an understatement. We paid almost $14,000 for a car that has given us nothing but problems, with symptoms pointing directly to transmission issues. I believe our car was purposely kept through the warranty period and that they knew it was a transmission issue. As I said before, we should not be obligated to take on the financial burden of repairing this car since we initially brought it in during the warranty period and the same problem is still persisting. Honestly, I almost want my $3,000 down payment back so I can go elsewhere. I wanted to give these dealerships the benefit of the doubt and give them a chance to rectify the situation before writing a negative review, but it seems our problem does not matter. My suggestion is to go elsewhere if you are in the market for a vehicle.

I took my 2010 Mazda 6 for service and I paid 111.00 for an oil change. I have never paid this…read moremuch. I was told they use synthetic oil, which I have never used. I was also told they always use synthetic oil. I believe this is why I was charged so much. Plus no car wash. Pretty disappointed.

Don't understand why this place was listed to help me find a mechanic to do my brakes. I did call…read morethem and talk to them and they were anxious to help me find the parts for my brakes, but we're unable to do the work.

Excellent customer service, this staff will go the extra mile to get you the right part, it may…read moretake a day or two on some things but they'll get it for ya and it will be the correct. Helpful and knowledge staff by with a an additional location in Richland. Nine to Nine has been in Pasco for a many years, give them your business, you'll be glad you did. SUPPORT LOCAL BUSINESS, thank you Nine To Nine I appreciate you.

Unfortunately I had my 2018, 540I BMW that needed disk brakes and rotors replaced due to some…read morevibrations at speeds over 70 mph. After the work was done I still had the issue of vibration again. I took it and had another repair shop and discovered that the parts used at Jonny's were not OEM parts and they failed . Now I'm having them replaced again using ORM parts. Not good!

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

I had my power steering looked at and had stop leak put in to prevent another expensive service…read morerepair and was quoted 1,200.00 to replace the power steering pump. The charge for just putting in stop leak, which didn't work was 84.33. I called another garage for an estimate and they quoted me 600.00. I'd say that is quite a difference and being on a fixed income, it's unethical to take advantage of the people that can afford it the least.

I called over a week ago to schedule an appointment with service with Jason or Justin and arrived…read moretoday for the 9 AM appointment. Upon arrival the appointment was not confirmed and was in quoting stage. The service manager asked what I was there for even though I went into detail with the issues I was having last week. Upon arrival I needed to authorize charges for diagnostics in the event It wasn't covered under warranty for a vehicle with 13,000 miles unacceptable the check engine light came on in Moses Lake. I rented a car to go to Sumner. Return today so that I could bring the sprinter to the Tri-Cities to deal with these clowns. Business is real simple when you just listen to what people are saying, communicate back to that person and let them know what the expectations are prior to arriving and then looking at you like you're stupid. Definitely would not recommend.

just got an express oil change there, 2.5hrs btw…read more they also say I need some work done. thats fine, please print out the details so I know whats up. "Oh I cant do that" ?? why not.. (silence) all I know is that it'll be 3K. I am afraid now that bill is gone, our local MB is now just another MB dealer shop experience. oh yeah and thanks for the 350$ oil change. cant recommend them now that bill is retired. sad day for local MB owners.

This family owned body shop has absolutely amazing customer service. They have great communication…read moreand are dedicated to ensuring full satisfaction. I highly recommend bringing your vehicle here over the corporate "big box" shops.

Please stay away from here, we took a vehicle for an estimate, dude started working on it and…read moreordering parts, started fixing the vehicle without our permission. We went back and forward with the guy explaining to him what he did was wrong, he didn't care, this man does not care about the customers. We couldn't do much so we just gave him the green light to fix the vehicle, fast forward to the day we picked up the vehicle, we noticed abs and traction control lights on, on further inspection we noticed the rear abs sensor was disconnected, idk why it would be if the repair was not in the rear. The front brake caliper bolts were loose as well. For what they charge it's absolutely unacceptable. If I could I would give this place negative stars.

Easy going, kind, honest, dependable and excellent, timely work. Did I mention honest? The honest…read morepart is a make it or break it thing with me when giving my trust and business. In fact, I was just now looking up their phone number for another car needing attention when yelp asked me to comment. Happy to. Satisfied 4 times customer here! (all 4 being different cars with 4 different problems) The one I am calling about will be number 5!

Great service and quality parts! These guys Rock! Will be my go to shop! Charlie's for the Win!read more

Great customer service! So easy to schedule. Got in and out in less than 20 minutes for chip…read morerepairs. The shop is beyond clean and easy to find.

My overall experience with Quality Plus was amazing. The entire process was such a breeze and the…read morestaff there was able to quote me and help me quickly, I was able to get my windshield replaced in a timely manner and it didn't cost me 2k like other companies were trying to charge. Crystal the owner was there to greet us and made our entire experience delightful her fun, cheery spirit definitely helped me feel a little more at ease about having to replace my windshield. A unexpected expense no one is ever thrilled about. I highly recommend Quality Plus Auto glass to everyone, their name really should be, "exceeds quality plus some" cause I've never had a better experience with any other glass or auto repair shops. As a women it's hard to find a place that won't just try to gyp ya. Stay wise ladies, choose Quality Plus Auto!