We bought a 2018 Ford Escape from McCurley Chevrolet in March. At the time of signing, everything…read morewas perfect and we were assured that the vehicle had even been given a McCurley Certified 360 inspection. A week later, the car started having shifting issues. It was struggling to go into 2nd and 3rd gears and was making a sound under the hood. We brought it back and explained the issues. They told us McCurley Mazda did the initial inspections and to bring it there, so we did. We ended up having to leave it there because no one could tell us what was wrong. We didn't hear anything for 2 weeks, so we called and they said they still didn't know anything, but thought it was the timing chain. We didn't hear anything again for another week, so we called and were told no one there knew what was going on and they were taking it to McCurley Ford. It stayed another 2 weeks there with no updates, except to randomly call us one day to let us know the guy working on it would be absent that day. About a week later, they called and said it was done. They replaced the timing chain. We picked it up, brought it home, and it was good for another week. Now it is doing the SAME thing again that we initially brought it in for -- jerking, struggling to go into 2nd and 3rd gears, and there is a ticking sound under the hood. On top of that, the driver's side door is struggling to open and close. They kept the car through the entire warranty period, but since this is the same issue we originally brought it in for, we should not have any financial obligations for repairs. I submitted a contact form and after not hearing anything back for a week, I called. I was assured it would be escalated and someone would call me back. Here we are another week later and we still have not heard from anyone. To say we are livid is an understatement. We paid almost $14,000 for a car that has given us nothing but problems, with symptoms pointing directly to transmission issues. I believe our car was purposely kept through the warranty period and that they knew it was a transmission issue. As I said before, we should not be obligated to take on the financial burden of repairing this car since we initially brought it in during the warranty period and the same problem is still persisting. Honestly, I almost want my $3,000 down payment back so I can go elsewhere. I wanted to give these dealerships the benefit of the doubt and give them a chance to rectify the situation before writing a negative review, but it seems our problem does not matter. My suggestion is to go elsewhere if you are in the market for a vehicle.

I took my 2010 Mazda 6 for service and I paid 111.00 for an oil change. I have never paid this…read moremuch. I was told they use synthetic oil, which I have never used. I was also told they always use synthetic oil. I believe this is why I was charged so much. Plus no car wash. Pretty disappointed.

Unfortunately I had my 2018, 540I BMW that needed disk brakes and rotors replaced due to some…read morevibrations at speeds over 70 mph. After the work was done I still had the issue of vibration again. I took it and had another repair shop and discovered that the parts used at Jonny's were not OEM parts and they failed . Now I'm having them replaced again using ORM parts. Not good!

Been here at Johnny's twice and the work they do is always top notch. Johnny seems like a nice,…read morehonest guy and the repairs he has made on my vehicles have worked out for me. Not the cheapest shop in town but at the same time you know what they say, "the cheapest thing is often the most expensive to fix". I do recommend Johnnys for simple and more complex jobs.

After getting a ridiculous quote from the dealership, I asked around for a mechanic that was…read moretrustworthy. 3 out of 3 recommended Cronk. They were professional and shared multiple alternatives based upon how much I wanted to spend and how long I would be keeping the vehicle. They gave a fair quote, that did not change a $. Quick and for the car back in the exact time committed. Will use them exclusively going forward.

Ryan is very honest and forthright and wants to the best by his clients. Efficient and friendly…read moreservice.

Customer service representatives are great and are always helping us out and always have a great…read moreattitude. The last couple times we've gone in for a car part they've kindly told us whether or not they have it in store if they don't have it in store then they let us know that there will be a waiting period. Which is fine at least they're kind enough to let us know and not give us false hope thank you! For being great

After trying several different places to find a break booster and master cylinder for our classic…read morecar these guys were recommended to us by a friend. Outstanding customer service, knowledgeable staff, and super friendly. Going above and beyond to make their customers happy! Jose has homework now. I would highly recommend this business!

Wonderful and friendly customer service. Excellent pricing, knowledgeable people who extend…read moreservice beyond what a customer expects. A bonus is they are christian based. Josh was amazing and now I consider it an honor to call him friend!

Very helpful. Just what I needed. Lots of trailers to pick from in stock. would returnread more

Moving to the Tri-Cities somewhat recently, one of my biggest concerns in finding new services was…read morelocating an auto repair shop as competent/ethical/communicative/fair value as my Seattle fave. After trying a neighbor's recommended mechanic and not loving it, I gave West Richland Auto Repair (WRAR) a try based on its Yelp reviews. The five-star reviews are well-deserved. I initially took my car to WRAR for an oil change and check-up. I was impressed by the team's friendliness and efficiency and the waiting area's cleanliness. They texted me a full status report of the condition of my car, prioritizing items needing repair by color and with estimated pricing. We agreed on what to do that day and what to save for another time. My car was ready for pick up around the time they'd originally estimated. Given the great communication with WRAR and the reasonable pricing, I chose to have them complete a major repair. They did a great job, finished within the parameters they'd originally set despite the record-breaking heat and followed up a week later to see how everything was working. West Richland Auto Repair is now my go-to for all things car. Questions about where I should take my car for a windshield repair? I called them for a recommendation. Same with a trailer hitch installation. Super helpful!

Had great experiences in the past! They used to communicate well and were quick to get you in…read more They've done such a great job in the past too. Lately they won't even answer back to texts! You call their main number and it goes to voice mail and says to text. So then you text the number to get a time and date to bring your car in and no one responds for several days if even that. They obviously don't need your business and have probably filled their slots up with bigger money projects. It's sad that most shops around here are moving towards the bigger money, quicker projects.

I called over a week ago to schedule an appointment with service with Jason or Justin and arrived…read moretoday for the 9 AM appointment. Upon arrival the appointment was not confirmed and was in quoting stage. The service manager asked what I was there for even though I went into detail with the issues I was having last week. Upon arrival I needed to authorize charges for diagnostics in the event It wasn't covered under warranty for a vehicle with 13,000 miles unacceptable the check engine light came on in Moses Lake. I rented a car to go to Sumner. Return today so that I could bring the sprinter to the Tri-Cities to deal with these clowns. Business is real simple when you just listen to what people are saying, communicate back to that person and let them know what the expectations are prior to arriving and then looking at you like you're stupid. Definitely would not recommend.

Only reason for leaving a 2-star review is so that it would stand out against the other 1-star…read morereviews when people are viewing Google reviews, or else it would be a 1-star review. Not impressed and feel like Mercedes-Benz dealership has been a scam. I came in originally because I knew one of my air struts was going out or had a leak on the left side, which I expected was the front left. After doing a water spray test on all 4 sides, they said 1 out of the 4 had a leak (back right), which was the OEM model, and the other ones were aftermarket, which were doing "good," says the service department. $1,400 also discovered a leak from my power steering reservoir, another $2-300 part online (I could see where the problem was wasn't an issue, decided I could do that myself). I approved the one air strut fix also. While fixing that, they discovered another problem which was over $5,000 fix (power steering rack and pinion $6-800 part OEM, by the way, not counting labor). When I came to pick up my vehicle after the diagnostic, I noticed scratch marks on my vehicle and parts of my protective trim missing from my windows, guessing power washed too close or hand washed too hard, and when I discussed this, they told me someone would be in touch. I never received a phone call. I waited originally to see if I could put that part in myself but didn't have the time working 6 days a week, decided to let them go ahead with proceeding. After 4 days, I didn't hear anything back about the part coming in, so I gave a phone call in, and it seems like they haven't even ordered the part after 4-5 days, so I drop my vehicle off to get the repair and also ask about the damage on my vehicle and proceed to tell me that sometimes those things can happen with the protective trim parts but with no resolution to what they could do to make anything right. Now I got my vehicle back. A day later, I noticed my car running a little off but didn't think much of it because it's just been fixed, right ? Haven't been driving it around town much, just here and there to work, and then I notice it's getting worse and get out my car to find my car still leaning hard on the left side. I bring it back in less than a week being out of the service shop and find that the front left air strut is leaking, which is what I originally thought it would be, so they send me out another quote of over $ 5,500 to fix the remaining three so the issue doesn't happen again. Overall, I have not been getting what I thought would be top-line service taking it into the Mercedes dealership compared to other shops around town. I don't recommend anyone taking their vehicle into this dealership based on my experience now. After further review, I didn't have to replace my whole back right strut; it's a separate component and only needed to replace the bag. The only time you have to replace the bag and strut is when it's in the front of the vehicle. Real scam artists that are used to taking people's money. Don't ever take your vehicle into the Mercedes dealership in Tri-Cities, Washington, and still, after a month, no resolution to the damages that were done to my car. As a customer, it seems to me like they don't really care.

Simmonson's has been exemplary with customer service, technical expertise, and in general going the…read moreextra mile. We have a variety of vehicles, of which they are quite capable of working on each of them. They are especially talented at servicing European vehicles. HIGHLY Recommended.

When they say you get what you pay for. Well that's Simmonson Auto. I had wiring issues with my 06…read moreJetta and they fixed fast. Their communication is on point I appreciate them updating me as they were doing the work. They didn't beat around the bush, didn't try to upsell me on unnecessary products or work. Honest work from honest people. I will definitely go there again for any issues. Thank you Sam for making it easy and being attentive to me as a customer.