Moved in for a decent price for a large unit but the lights didn't work all though an adjacent unit…read morehad working lights (you could see at night). When asked about it I was told there would be no repairs made to the facility. Before winter set in we started finding mice feces on our things. We reported this to the management since they told us previously that they have a professional exterminator service the facility. When we moved out, there was an insane amount of mice feces around both walls. We reported this, as well as the weather seal on the bottom of the roll up door being dry rotted to the point that it was hard and breaking apart, allowing outside debris to blow into the unit and all over our stuff. When we addressed all of this, rather than fixing any of it, they raised the rent appropriately 20% with no justification. The staff at the local office were kind and professional but the company as a whole couldn't care less about customer satisfaction. The care only about maximizing profits. Strongly recommend doing business elsewhere.

I needed a storage unit and had called at least 10 businesses with no availability. Then I called…read moreStoreageMart. The gentleman that helped me was very friendly and professional. It was such an easy process. Thank you!

Kiara at StorageMart is a remarkable young lady! She was such a pleasure to work with while renting…read moremy storage unit. She is smart, patient, and extremely knowledgeable. This company is extremely lucky to have her. The storage unit itself was nice, clean, and seemed very secure. I would highly recommend this business.

I use to recommend this location to everyone we know needing any type of storage in the…read moreSpringfield/Willard/Republic area, over all the other places! However not anymore, as I rarely have to reach out for anything, as I've also had my unit coming upon 2 years in March. Kiara was wonderful to work with prior when having any questions about anything and unfortunately I learned while reaching out I discovered the very non personable, hateful, lady named Ellen who is the *new* property manager, and wow it's sad and such a shame to see a business that allows employees to treat people so rude when there are so many other options out there for cheaper storage in today's economy. I simply contacted trying to understand why our bill was going up next month with no notice and some extra fees we had acquired and was completely belittled and spoke to beyond unprofessional and process how to figure out so much extra on short notice and to learn next month will be even higher. We will be going through our unit once it cools down outside, so we can do away with supporting this terrible ran business. Management says a lot about how a company is ran, and this isn't it unfortunately.

They have been helpful and worked with me on autopay issues. Stuff seems secure and cameras…read moreeverywhere and gated and believe there is 24 hour security on facility as in many places have a live in attendants

The facility is well maintained. The management is friendly. The pricing is pretty good. I would…read morerent from here again.

The service here is excellent...Brad is always kind and helpful...(we've had some family issues out…read moreof town a lot and he's been quite understanding and reasonable when I've had to make a payment late) the grounds are always super clean and I've always felt safe here even after dark. I highly recommend this storage facility

In immediate need of a storage unit, we first tried a U-Hail storage facility, but decided against…read morerenting the only unit left as it was well over double the size we needed. Given that the plan was to unload our vehicle and immediately leave for CA, and it was 4pm on a Saturday, we were in a bit of a panic to find a place that was still open. Best storage was one of few places with office hours till 5pm on Saturdays so we rang them up to confirm availability. The gentleman in the office set us up with the perfect unit size, at a rate that was great compared to other storage facilities. Drove through the gate (which you can access from 4am (I think?) to 10pm, loaded up our storage unit (all first floor!!), locked up and then headed along our merry little way. Or so we thought... Right at 5pm, while buying snacks around the corner for the road, we discovered that the ID we used to photocopy for their records had been left behind, so we frantically dashed back. The office was closed so we emailed and called, and within 10 minutes someone reached us and returned to the office to give the ID back. Can't even begin to explain how grateful we were, since having your drivers license is pretty important when traveling through multiple states. Even without customer service that went above and beyond, Best Storage would have been 5 stars for pricing, availability, operating hours, and unit accessibility. But returning after hours to get our ID back really meant a lot to us, which definitely put Best well above all the rest.

Tons of hidden fees and totally incompetent. Feels like a family business but ran by a…read moredysfunctional family. Left hand is not knowing what the right hand is doing. They forget to post payments and will charge an exuberant amount of fees.

I have nothing but great things to say about this location. The cleanliness of the grounds and…read moreunits, the friendliness of the staff, even the prices are great. Secure and safe places for my belongings. I especially like the option for Air conditioned units indoors. I've had many storage units in the past and Eastway is by far the best. Professional and very accommodating. I would definitely recommend this storage facility.

Came to my home to give me a quote. Never heard from them again. No quote. No response at allread more

The contact at My Movers was friendly and got me an appointment right away. the two men who moved…read morethe furniture were courteous and efficient. I was very pleased with the service and the way in which everything went so smoothly!