If I could give zero stars I would. They totally destroyed our family heirlooms. Such a poor moving…read morecompany. Movers did not cover any of our wood furniture and piles everything on top of it without any covers or plastic. These are things that can never be replaced. Then they sent a repair guy to try and fix it, had our stuff for 6 weeks and it looks like he spent maybe an hour on the repairs. Absolutely disgusting. Never trust a moving company that doesn't do an inventory or has to rent a uhaul to do their moving. Also destroyed 2 500 dollar mountain bikes that were brand new, by the time we noticed that it was too late. Do not use this horrible company!

Cannot say enough positive things about Mad Dawg Moving but will try anyway! Scheduling was really…read moreeasy (but they book up so call well in advance) and the guys showed up on time and ready to go. Quotes for service were accurate and they finished on time. They confirm ahead of time and call when on their way. The guys were super friendly and helpful and fast. We did two PODS delivery offloads and they were always careful and asked questions. We had a lot of fun actually and they are local so had great advice on the area. Moving is hard enough and they made it so much easier. Cash only, just FYI. Will definitely use Mad Dawg again and highly recommended them!

This guy is a GEM! He has helped me out twice and is an amazing person. Very knowledgeable,…read morehelpful, on time and HONEST! So comforting knowing nice decent people still exist in the world. I hired him from California to help me out twice in Springfield, MO. Never meeting him face to face, he completed both projects well beyond my expectations. If you need someone reasonable, knowledgeable, trustworthy, honest and Handy, call LD. He is by far the best in the area!!

These guys were great and I would definitely hire them again. I needed help moving furniture from a…read morerelative's house to mine, and they were very careful throughout the entire process. No dings in the wall or furniture, and they were good about disassembling and reassembling pieces. Their fee was about half of what other businesses were going to charge, so their service is hard to beat. Thank you!!

HORRIBLE COMPANY. We were told one price over the phone and when the final bill came, it was more…read morethan what was quoted. They make you sign before you get the actual bill so they can do whatever they want with the price after you have signed. We tried talking with them and were just quoted standard policy, horrible customer service. Requested a supervisor call back....got nothing. The only positive about this company was their guys who showed up to move our stuff. They were very nice and worked very hard.

We hired Two Men and a Truck for our move 27 March (packing), 28 March (moviing). Everything when…read morewonderful, Rory was leader of the team of Tay .and Max. I would definitely ask for them if I move again. Dakota worked with them on the 28th and he did a wonderful job being new. One thing that amazed me was the money we paid. Great job !! Bob and Paula Ortendahl

I would never recommend this company. My cedar and Aspen…read moresets supposedly "cracked" from drying. What a coincidence! Furniture not even a year old? My full grain leather sofa, "torn up"? Excuse me, scaring and deep gouges are not the same nor are broken seat frames. I could easily buy this same set on Facebook market place. Also, I asked for their insurance, it was never provided.

Poor employees unreliable equipment. Had a move to St. Louis. Broke down on highway, showed up 2…read moredays later with their moving truck full of furniture behind a tow truck. Employees constant complaining about owner. Damaged and lost bed frame. Owner wants to debate every claim.Horrible company owner and employees.

This has been so easy. We moved from WA to MO with no problems at all. We were looking for a…read morecompany that didn't require us to do the driving and not insanely expensive. Plus we had heard horror stories about companies holding your stuff for ransom basically unless you paid an additional amount then quoted. We didn't have to worry about that here. We had a trailer delivery and purchased the room inside that we would need to move a 3 bedroom home. We loaded it over 3 days, drove 4 days to our new state and called for the trailer to be delivered. We got 3 days to unpack which was great as we didn't have to rush to unpack in a day. Called them to pick it up and it was all done. I can't say enough good things about our experience. Call them if you are moving, trust me you won't regret it.

I used U-PACK For the first time this past month. (MARCH 2021, in SW Missouri) Previously, I had…read morealways hired a moving company with their own trucks to load, drive and unload my household belongings. Making the reservation was easy and I was happy with the experience at that point. (at the time of booking) The container was delivered to my driveway as scheduled. All drivers were efficient and friendly. The problem was (not discovered until later) that the container they left for had numerous holes. My move was happening during spring time, which meant quite a lot of rain. Because of the rain, 4 straight days non-stop, I actually did not pre-load anything into the container. On the day of my scheduled move-out, the loading crew opened the container & saw standing water in one corner of it (!!!) This was a huge concern - if I had loaded any of my belongings onto the truck myself they would have been ruined. Or, if it had not rained & we did not know the truck was leaking, then it would've been driven to its next destination where U-Pack was going to hold it/store it for me for approximately 9 days. (until I closed on the next house in a different city) Again, if that had happened, all of my belongings inside would have been destroyed from the rain water leaking into the container. So, I had to release the moving crew I hired - they could not do the work I had hired them to do - yet I still had to pay them for their time. Then I had to reschedule, once I knew when a new container could be delivered by U-PACK, replacing the leaky trailer they had initially given me. I called U-Pack to explain the situation. The person I spoke with was not very helpful and quite rude. I was seeking a quick solution, as I needed to be out by a certain date & a certain time for the new owners who had bought my house. ABF replaced the trailer with a brand new one. However, they could not deliver it in time for me to capitalize on the moving crew being there to help load the truck, as originally scheduled. So, it was sitting in my driveway another 2 days. It was Wednesday, when the loading crew returned to load the trailer. (they were n/a Tuesday; nor any other moving companies I called - of course not, on such short notice!). Delayed from Monday to Wednesday, I had no choice but to contact my realtor to request the new owners push back the closing date & time on the sale of my home & delay their move-in, as well. Luckily, they were very understanding and cooperative. I will be reluctant to use this type of moving service in the future. I understand that things happen sometimes. However this was within their control, from two aspects: 1) do not deliver a trailer or container to somebody that is faulty - in this case leaky and full of holes; and 2) when I called their customer service number to explain what had happened, I did not receive any empathy for the situation - - instead I received very poor customer service and the person was very rude. In fact, he even told me there was nothing he could do; that the most he could do is what I had done at that point, which was call the local provider and get them to replace the truck as quickly as possible. He was very unwilling to even attempt to help me. I was quite shocked by this. Not just from a company perspective in terms of providing a service to their customers, but from one human to another - feeling empathy for what that person is dealing with and having a much better attitude toward that person, given their predicament. None of that was conveyed, zero. In fact, he was so rude, that I'm not quite sure why he would ever have a customer service job in the first place. He seems very incapable of performing a job for which the primary focus is to SERVE THE CUSTOMER (customer service). Another thing he told me: that if I had called them a couple day prior (re leaky trailer/container), they could have resolved it in advance of my original pick up date. Well ... I did not KNOW it was leaking. It rained 4 straight days after it was dropped in my driveway, so I was not spending time outside nor looking inside the truck. Suffice it to say, I was paying them $1,000 for their service and trusted them to deliver properly. Why would I even think "Oh, maybe the container leaks? I better check that." They provide a service I was paying them for. Bottom line. To infer this was my fault - wow. The concept that U-Pack bases their service on is great. That is what drew me to this as an option in the first place for my move/relocation. The one thing that deters me, now, from using this service again or even recommending it to anybody, is the very terrible customer service experience I had during a situation that was extremely unfortunate. It caused me great difficulty and additional stress during my move.

Beware. Worst experience with a moving company EVER. The movers they sent had been working there…read moreless than 2 days. My brand new furniture is ruined. Missing tool box with brand new craftsman tool set. They moved art pictures OUTSIDE and leaned them against a dirty moving container then said "We don't move pictures. Crazy a moving company that moves property OUTSIDE but refused to load and move. This company also can't move boxes if they aren't closed completely. So hired movers couldn't complete the job. We ended up having to move 2 puck up loads ourselves after paid movers failed us and now the items they did move are destroyed. Sent less than professionals who damaged my brand new King bed, my electric sofa, dining table and a chair, vanity, and stole our property. They had to replace a worker who got upset after we had to chase them 3 times as they were trying to leave without completely moving our stuff so apparently the boy they sent got upset when facts were spoken by a woman so he was shooing me away and actually stated he is NOT talking to me. We ended up hiring this company that boast of using professionals yet now we have brand new furniture that Is damaged and destroyed. The company ignores me. I called several times with no answer and then immediately called from another # and the phone was picked up right away. Totally unprofessional

THIS COMPANY WAS AWFUL. They were 3 hrs late to our move. We closed our house and they were…read moresupposed to be there at 1 and they didn't get there till 4 pm!!! They kept telling my husband they are on their way. When they arrived, 1 guy looked decent. They didn't look clean or put together. In the moving process, they left a large scratch in the floor of the house we used to live in. Very noticeable. 0 stars. I would never use them again....

Kenny was very accommodating and helpful for our special situation. We really appreciated it and…read morewould call them again.

We had a moving emergency. We had to get three very large pieces of furniture to move in 24 hours…read more The furniture was expensive and sentimental, as it belonged to my grandmother. Kenny took the greatest care with our stuff, moved it within our time frame and was incredibly friendly and professional. We will definitely use him again.