This review is related to my interaction with Chifunilo, SA inside the Saks store. I had a pleasant…read moreexperience and she educated me with the history of some items I took interest in. She also informed me that the Jackie buckle was going to be phased out so I guess that is my next acquisition! She was kind of enough to show me the different styles of Jackie- some I've never even seen before. I was not in the market to purchase anythng that day but I will definitely going back to purchase my Jackie from Chifunilo.

Hands down one of the most unprofessional stores i have ever dealt with. Unfortunately i had to…read moreuse them in order to get 2 Gucci bags repaired, as there is no other way to get them to the repair facility from MA. First off the sales person Jen who took my information gives you a cell phone number to communicate through to give you updates. She barely replied when I asked for status. She also under delivered on her promise. I was told the bags would be looked at within 2 weeks to diagnose what needs to be repaired. After having my bags for 2 weeks and hearing nothing, and not responding to me, she finally replied after repeated texts. She told me the person who looks at the bags was out for 2 weeks. And it would be another 2 weeks before they could get back to me. When they were finally looked at, no one called me to tell me that. I also repeatedly tried to call customer service. The store has no phone. Customer service only emails them when you call in. And tries to get them to call you. After i repeatedly did this, and started to drive there, they called me. To which i didn't answer as i was already 1 hour into my Friday afternoon drive into Boston. I spoke to who i assume was the store manager. He was awful. Had a terrible attitude. Zero apologies after i explained my treatment. I was at their mercy to get my Bags repaired. I paid for the repairs and they were sent off. The wouldn't even pay for my copley mall parking. When they were finally ready a month later i picked them up. This time still no one offered to pay for my parking. And the sales associate made a joke about buying another bag. This store is the reason people now purchase online. I will never give my commission to any sales people that work in that store! I tried to report it to HQ in NJ, and they sent some admin to call me back, who also had an attitude. It's amazing that they treat people that way and get away with it. I hope it closes in Copley and they all end up working at TJMAXX.

Had a great return experience at this store! The two team members working this busy location were…read morewonderfully attentive, and knew exactly how to handle my return from an online store purchase. It took only seconds, and that gave me a little extra time to explore what they had in stock. Thank you Lucky Burlington Mall! Excellent customer experience!

I love lucky brand style but the service I just experienced at this store was ... not even service…read more I went in with a friend to try on jeans, knowing I already had a pair of lucky brand jeans I liked. The woman working (2023 Nov 11 at roughly noon, in case some manager actually reads this and cares) was passive aggressively hostile. I felt like I could not touch any of the jeans, she would make a comment any time I looked through a pile to figure out what size/style I wanted, and was the complete opposite of helpful. No offer the help recommend sizes, recommend styles, or grab me new things from the changing room. My friend had to ask where to find things multiple times ... and the store was not busy at all. No wonder they aren't busy if you can't even shop through the jeans without hostile glances.

This Burberry location is great. I visited today to purchase a scarf I'd been eyeing for a few…read moremonths, and Kyle was great. Very kind, friendly, offered me water to drink, and packaged up my scarf beautifully. He explained that he's only two weeks in to his sales associate position, but he's great. His colleague is very friendly, too. I neglected to ask for her name, but she recognized me due to my prior store visits, and she knew exactly what color I wanted to view before purchasing. We've had candid conversations about our favorite colors and scarf types. Great experience and product selection, and Copley Mall is beautiful. And the transaction process is seamless. A simple tap of my card on the reader, and I was off.

I've been eyeing card cases for a while, needing to replace my current one, and I dropped in today…read moreafter having checked out a few that I liked online. I really like to be able to feel and see wallets & card cases in real life--call me old school. There was a short line when I came to the store. There were three other people in front of me, and of course, they hold a strict capacity limit indoors. I wasn't waiting too long before I was greeted by the friendly associate who took me over to the card cases. I immediately saw the one that had caught my eye online, and she showed me that one, along with some others. It's interesting how some that were "meh" for me online looked quite different in the light of the store. I took out my current card case to compare the size, and she suggested that if I was looking for a similar size and slimness, to get the card case that I looked at in the very beginning. I went with the Check Print and Leather indeed! While she packaged a new card case for me, I browsed some other items in the store. The men's section isn't particularly large, although that isn't out of the ordinary for most Burberry stores. That said, there was a variety of men's clothing and a well-placed display of shoes. After a few moments, I paid (after a brief glitch where the card reader was saying my total was only $0.06...I told the associate I would be happy to give her six cents but figured I should probably pay the actual price LOL). She reset the card reader and the real total rang up. I paid with Apple Pay and off I went!

Horrible customer service, a truly disgrace for the brand!…read more Tiny store with 2-3 sales people at the same time, total waste of money for their salary since they are not doing anything, but hiding behind the curtain in the back office. I bought shoes that end up being too big, they would not take it back because of the 14 days policy, I was late for 2 days, because I had Covid and they still would not take it. The store is in the middle of the Bloomindales, which has a completely different return policy, the fact, that Jimmy Choo boutique does not disclose their return policy, is a sneaky business practice. It is written with tiny letters on the bottom of the very long receipt, you need glasses to see it. They should place this policy with a big letters on the wall. Not only Jimmy Choo lost me as a customer, Bloomindales lost me too. Say thank you for that to a manager by the name Carolyn, who wasn't even there, but was texting with another clueless salesperson, who is not even empowered to make decisions.

This is an odd Jimmy Choo. Well no - the store is great, the location is odd: it's in the middle of…read moreBloomingdale's, but it's not part of Bloomingdale's - it's its own store. I find it strange. They don't follow Bloomingdale's sales, you can't use the bloomies coupons, purchases of shoes don't count towards the bloomies shoe club thingy (buy 5 pairs 6th pair 25% off), but you CAN use your Bloomingdale's credit card?? Seems odd to me, but whatever. The handbags, sunglasses, and of course shoes are amazing! Some of my most favorite pairs of shoes I have gotten here. They are currently having a 50% off sale - THIS is the time to buy Jimmy Choos! Now sizes and styles are limited so you get what you get with these sales (and they are final), but if they have something you like, and it fits - it's just a bonus that it's 50% off! Woo Hoo! I get excited by shoes, can you tell??? Sales people have always been friendly and helpful here. Yesterday did not disappoint. I tried on 3 great pairs in my size - all on sale - and the sales woman helped me narrow it down to 2 pairs. I mean I would love to buy 3, but that would have gotten expensive quickly - it was already expensive, but you know what I mean. I can't wait to wear my new shoes!

This is not about the merchandise, but about the people who work in this store. I had a unique…read moresituation that needed some resolution and they worked with me to make it better and very quickly. I would say they went above and beyond to give me excellent service. I already liked the product in question -- these two ladies made my week tho.

One star is too much for this store. The service is horrible and the rules keep changing every…read moretime I contact them. They deserve negative ten stars. Worst customer service ever. I ordered two items online. Upon arrival, the items were not as described. I decided to return them to the nearest store (Burlington, MA). I was told I could not get my money back because I paid with a gift card. They offered to ship the merchandise to the warehouse the next day and I would get a gift card electronically. Seemed fine. So much for free and easy returns. Five weeks later and multiple calls to the idiotic customer service department has yielded no refund. I kept waiting for my merchandise credit to magically show up in five days in my inbox. I come to find out my merchandise is not at the warehouse and the store has no clue where it went. I happened to be walking by the store while on an errand and stopped by to see if the matter could be resolved. Customer service actually asked me to go to the store and talk to the sales associate. This is a huge inconvenience and I should not be doing this. I spoke to Lindsay in the store and she seemed to understand and even asked if I wanted a cash refund given the circumstances. I said yes and she promised to get to the bottom of the situation. Also, she said I would be compensated for my aggravation. Ten minutes later (after I left) she offers me a gift card for the return and promptly forgets what we discussed. I thought she couldn't do a return in store??? Keywords being I requested cash and compensation for aggravation, but she said she would mention to her supervisor. My issue has now been escalated to the District Manager. Unresolved as I write this. They obviously don't know how to offer a reasonable and amicable solution. Fair warning ladies. Don't shop here. The service and rules are horrible. If you need a Kate Spade item, buy it from a department store that has a better and more organized return policy. I will NEVER return after this is over.

Boston finally got its own store about a year ago. Before this you either had to make due with a…read moresmall selection at NM or go to the flagship store on Madison Ave. My wife and I particularly like their knits (cashmere, baby cashmere and the over the top Vicuna) and their "Storm System" outerwear. They are all timeless in style and made to the highest standard of quality.

I had a bit of a awkward shopping experience at LP. I love what they do both in terms of fabric and…read moreclothing as well as their relative independence. This time though, the first thing that happened when I walked in the door was an older gentleman working there gave me a full stare down (scanning my attire) and then ignored me. The sales lady was very nice in helping me try on two coats but made an offhanded comment after I said I wore a suit for work everyday. That comment was "welcome to America" (yes I'm Asian). Which didn't come off immediately as offensive but in retrospect was actually pretty racist. The experience wasn't bad per se bad but you can bet I'm not going back there.

I've never had an exceptionaly good or bad experience here. Practically my entire wardrobe is from…read morehere bc they have great styles / reasonable prices. perfect for work gear! don't go on the weekends. people. everywhere. i guess that statement probably applies to the entire mall though. P.S. their sales racks are awesome.

At the Natick Mall (not Collection... it's a just a freakin' mall)…read more If you find yourself wandering lost in the menswear dept., ask for Julio, he knows his stuff. Other people who work there are perfectly nice, but he can tell you the difference between fits of suit pants and the like.

First time getting a bag there for my wife. The customer service suck compared to other stores…read more Don't have the bag we one in store but got the guy to order one for us. Clearly told him to send the bag home since we have no time to pick it up, and we expected to get it in 2 days. He said yes and no problem. Waited until in that day that promised didnt see. Decided to call the store, they said the bag is in store if we really want it we need to pick up. Shipping will be extra charge. Wtf....this is how they do business. Don't recommend that store. Spend your money somewhere is better.

Had a wonderful shopping experience here! Came in looking for a bag and worked with one of the best…read moresalespeople I've ever met - Mo! Highly recommend seeking her out if you need something new in your wardrobe! She helped me pick out the perfect color and was so friendly and warm, low pressure, etc. We will definitely be back!