Really good and convenient car wash. It does a good job keeping my Subaru clean year around…read more.. especially in winter. I have a monthly contract that allows me to get as many washes as I want any time I want for $19.95/mon. It's a great deal. Pays for itself with only 2 washes. They do use brushes though, so I wouldn't take a car with special paint through. But average, everyday, grocery getters are fine. Plus, they have free vacuums for the interior.

Awesome car wash with spectacular customer service! Monthly…read moreplans are good value and discounted for healthcare & first responders. Jumped ship at the sub par place near me and went with the best in town!

Love their vacuums there their employees were so polite. I just had a great time washing my car.read more

My car came out clean! Much better than a laser wash. Much better than gas station washes or even…read morecertain car dealership washes I've tried (Metro Lexus). There was a long, long line when I went, but with three self-payment terminals the line consistently moved. The terminals were super easy to use and take credit card. There was a staff person to direct you into the wash which I think is important and is one reason I never use unattended gas station car washes - I don't trust myself to not mess up my tire when lining up with the track that pulls your car through. So that was a plus and the staff person sprayed down the rear of the car with a power washer hose. There are a lot of add ons on the car wash offers when you buy a single wash. For example, I chose the 2nd level wash ($13) because compared to the lowest level wash ($10) the 2nd level included bottom cleaning. However as I was checking out I was prompted to pay an additional $2 for a higher pressure bottom cleaning. Usually, I'm all for upsells, but in this case I think it undermines the wash. I would much rather just pay $15 than $13 plus $2. When would I ever want half as good a job done on my car? I love the idea of a membership, and the prices of those here are fair in my opinion. The only thing that kept me from giving a 4 and from signing up for a membership was that the blow dryers as usual did not do a 100% perfect job. If there was just a staff person to dry that would be perfect and I'd sign up for a membership for sure. In the summer, not a huge issue to pull off to the side and do it yourself, but in the winter...

As part of my quest for a new car wash monthly membership, I stopped in on a random Wednesday. It…read morewas freezing out, yet there still was a nice sized line forming. I figured I had to be on to something. I like the location. This part of Wilson Mills is not terribly busy. You simply turn in like you're going to the cleaners, but continue around the back of the building. The prices were reasonable. I got the works for $16.50. The man working was very nice and efficient. He even thanked me for giving them a try (like he had ESP). I was thrilled that they pre-spray. Inside I noticed the materials were soft, so this put me at ease. I've had horror stories in this department at other places. I really felt like I was getting a deep wash. I drove down the road and inspected the finished product. I must say my street salt beaten and battered baby looked good as new! The only thing I wish was that my tires were shinier. They do have a tire upgrade and I forgot to add it so that's my fault. I'm willing to give them another shot with the $2.00 enhanced tire experience.

Great car wash. Although it's an automated drive through, they have a person working. Friendly…read moreguy handled the payment but then used a power wash hose to hit the bad spots of my car before we went through. Great value for the $9 wash.

My windshield still had bird poop on it when it was finished! I brought this to the attention of…read moreone of workers; he gave me a towel and told me to finish cleaning it myself. I thought I was paying THEM to clean my car? This would never have happened at Waterway.

Terrible staff, faulty and broken wash equipment in the tunnel, racist management…read more A few of the younger employees there smoke weed while at work all day long, two of them are selling weed out the carwash I believe their names are, Derrick Terrell, and Christian Ray. Both are constantly serving up drugs to customers while working. If you are a cute girl you can definitely get your car washed for free, as those same young men are constantly giving away free carwashes to pretty young women. Daily. The site manager Ken Deavers is completely checked out. As he is aware of all of this. He does nothing for his staff, other than enable their unproffesional behaviors. And ignore the illegal activities going on. Cars are continually getting damaged, whilst going through the wash, it is an almost daily if not for sure a weekly occurrence. Most of which is caused by staff not caring when loading cars into the tunnel, and loading cars incorrectly. And known faulty wash equipment. Like I said, most of their quipment is broken and doesn't run correctly. Causing many unnecessary claims from incident reports that corparate ends up not paying the customer for said damages. Usually for some made up reason as to why the cliam is denied. The area regional manager (Dan Yannick) of this site is also known to have stolen Valor. He states he is an army veteran, from the gulf War, but in actuality he was Dishonorably Discharged while still completing basic training, for hitting his commanding officer. He never actually served. The one decent employee they had working there has either recently moved on to something better or they got rid of him for some reason. Which makes no sense as he was the main person working there that made it worthwhile in stopping by. Jim Roush, and Express Wash Concepts, which is the parent company, and the rest of the ownership of this carwash chain obviously do not really care about branding, staffing, or community. They are seemingly running what is going to be another failed OH corporate chain. Just like Winking Lizard, or Melt. Being a souless enterprise, thats very impersonal, with a major lack of community outreach, paired with terrible customer experiences and vehicles constantly being damaged is why you should choose another brand to wash with. Seargent Clean and Whistle Clean have both updated their facilities and equipment as well as pricing in the last year, to remain competitive in this market, both those brands have surpassed Clean Express Wash in regards to overall customer service experience and they have comparable if nor better pricing for both memberships and single washes. There is a reason why Clean cannot retain its good employees for longer than a year. And why so many members cancel their memberships after 1 month of inconsistent and crappy service. Don't waste time or money, choose to go to another carwash brand. Save yourself the headache, and extreme probability that you will end up with damage to your vehicle.

Showed up late in the day a few months ago and ordered the managers special interior and exterior…read morebut they were short handed so they weren't able to do the interior. Manager ran me through the wash and wrote a note on my receipt to give me the managers special when I came back. Life got busy and I didn't make it back until today but they still honored the managers note. Got my business for as long as I live in the area.

Came here randomly and it was quite busy for a 1pm Monday. One positive is that they have people…read morethere to wipe your windshields as you're coming out of the wash which is pretty cool. A basic wash only for $11 and there's also free self vacuuming. They also offer premium services where they do a full clean inside and outside of your car for a reasonable price. Would come here again if I'm in the area again!

Again went back to try again. got in lane to pay for wash. Kid with long curly hair approaches and…read moregave me some options. I told him I wanted a $16 wash and that I was not interested in a monthly membership. He started explaining it was only the cost of 2 washes, asked if imp,Anne's on having my car washed again in the next month blah blah blah. I said Ive heard this all before and I am not interested and sat there holding out a twenty. He wouldn't take and again asked me WHY I didn't want to upgrade. I said, "didn't you hear what I said." to which he replied "yes, didn't you hear what I said!" To which I put my car I. reverse and slowly back out the 100 feet to escape. This is a corporate problem. there has to be be some kind of corporate push or contest to make these kids so annoying. I keep seeing replies from the owners of this business, but nothing changes time to time. I'm sure they have cameras and they will verify my story. as I was backing out I saw the kid laughing and scraping his hands together in that motion that says I'm done. well business..........I'm done. I've never seen a business that treats their customers so rudely and aggressively to the point of driving away customers. I will never go back And you shouldn't either.

Great carwash, customer service in point. Get there early on nice days because this place is a…read morealways busy, not busy is good. I recommend this place 100%

We have a large pick up truck with a 6" lift and their bay was good on clearance unlike many other…read morelocal ones. The guys were friendly, very thorough and did a great job! Truly a full hand wash facility! Will definitely be back!

You get what you pay for here. It's a hand wash but a friendly and courteous staff but it's…read moredefinitely no frills. I liked how easy things went and the affordable price but the quality of the drying towels left lint everywhere and the mystery goo they used were a bit unsettling.

Never open, something's always broke, owner does care about the shop. Cancelled memebershipread more

They do a great job, wish they had someone to dry the car after the wash. Really like the monthly…read morepricing.