I purchased a pre-owned Toyota Tundra from Devan Musser (Sales mgr) a few months ago. First time…read moreI've purchased from a dealer. It took a while (several back & forth negotiations- we were there a couple hours). I've never been thrilled at the American "bartering" process but I was satisfied at the end of the day. The truck did have an oustanding engine recall on it (which was fully disclosed). I got a brand new engine from Lancaster Toyota as a result (went from 60k miles on the engine to zero!). They are honest people, which is the most important thing when spending over $40k on a vehicle!

On the road with engine troubles. They got me in and repaired quickly…read more If you drive a Sprinter you know how challenging that can be.

BUYER BEWARE!!! Purchased a vehicle from them 2/8/25. 3 days after I purchased the vehicle the…read morecheck engine light came on. Turns out it was a MAF. No big deal. Took them 2 weeks to get my car in "their guys" shop. Then when they finally got my car in they had my car for 3 weeks to fix the MAF. I finally get my car back from them after 3 weeks. Not kidding you, the very next day the check engine light came back on. This time it's a transmission code. So I call the dealership to let them know what's going on. They offered to buy the car back or put me in an older vehicle with higher mileage. No I depend on my vehicle to make a living I need a car for my job and I do not want an older vehicle with higher mileage. So instead they give me a better warranty. They assured me the warranty company will take care of it. Turns out, the warranty won't cover it because they bought the warranty knowing that there was an issue with the transmission. These guys really screwed me over, and they made it look good while they were doing it. Buyer beware!! Total scam artists at this lot!

We showed up without an appt and despite that they got our vehicle in and fixed within a few days…read more Texting them instead of calling was also very convenient.

Owner Noah was clearly annoyed with my interest in buying a cheap car and even said I don't have…read moreall day to waste telling you about this car. Engine light was on and I waited three hours for my mechanic to come look it over and noah never bothered to check during that time to see why it was on even thou to asked him to so I wasted three hours. Very annoyed. And the car he told me had no issues clearly did so total waste of a trip

This dealership buys lemon auction cars and sells them for high end value... The people here are…read morevery dishonest and are arrogant. I would not recommending anyone no matter how desperate to buy a vehicle from such a run down place... Be aware of what you are buying and who is selling to you, these people are the type to stay away from...

I had the worst customer experience I have ever had. I am a…read moreNJ car dealer, I had to deliver a car to Millersville.PA. I went on line to Budget site & rented & pre-paid a car one way from York Pa to Burlington, nj confirmation #00096022us3 @ BGYOR When I got there I encountered an Ignorant woman, told me "we dont have cars here, only trucks" I showed her my confirmation, she didn't care would not give me customer service, told me manager was not there, she told me to step aside and proceeded to piss off 3 other customers. I did call customer service, and I have to say the agent tried to get me a car at anther location (in vain) You should use this lady to make a video for employees titled "how not to treat customers" The guy with me was 86 asked to use mens room, "told him we don't have public restroom" I called customer service back and asked to have a district manager contact me, still waiting to hear from someone I was left stranded with my pre-paid rental, had to borrow a car, now I will have to go back to return car, so much for "worry free promise" I have used budget in past and have been satisfied, my local store is a pleasure to deal with

I rarely give bad reviews but the phone customer service person was rude to me on the phone, and I…read morewas shocked -- I had just asked a simple question. When I got there she was incredibly rude to another woman on the phone, and then another customer came in to pick up her car (for which she had given a credit card deposit) and the lady in charge told her with no regret that she had rented it to somebody else. I was dumbfounded at her unprofessional attitude. She handed me some paperwork about insurance that made no sense (about a six wheeled truck, while I was getting a regular small four wheeled truck. I had to call my agent who said she never heard anything like that) and she was demeaning to me when I just confused and wanted to understand why the paperwork was weird.) The truck was dirty on the inside, the oil gauge was saying it was dangerously low, the tire pressure was off. I tried to remain pleasant knowing they are seriously understaffed but was discouraged that they have so little sense of good customer service. Sad. Avoid them if you can, unless they clean up their act.