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    Finish Line Auto Sales

    4.0 (4 reviews)

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    Budget Truck Rental

    Budget Truck Rental

    (3 reviews)

    I had the worst customer experience I have ever had. I am a…read moreNJ car dealer, I had to deliver a car to Millersville.PA. I went on line to Budget site & rented & pre-paid a car one way from York Pa to Burlington, nj confirmation #00096022us3 @ BGYOR When I got there I encountered an Ignorant woman, told me "we dont have cars here, only trucks" I showed her my confirmation, she didn't care would not give me customer service, told me manager was not there, she told me to step aside and proceeded to piss off 3 other customers. I did call customer service, and I have to say the agent tried to get me a car at anther location (in vain) You should use this lady to make a video for employees titled "how not to treat customers" The guy with me was 86 asked to use mens room, "told him we don't have public restroom" I called customer service back and asked to have a district manager contact me, still waiting to hear from someone I was left stranded with my pre-paid rental, had to borrow a car, now I will have to go back to return car, so much for "worry free promise" I have used budget in past and have been satisfied, my local store is a pleasure to deal with

    I rarely give bad reviews but the phone customer service person was rude to me on the phone, and I…read morewas shocked -- I had just asked a simple question. When I got there she was incredibly rude to another woman on the phone, and then another customer came in to pick up her car (for which she had given a credit card deposit) and the lady in charge told her with no regret that she had rented it to somebody else. I was dumbfounded at her unprofessional attitude. She handed me some paperwork about insurance that made no sense (about a six wheeled truck, while I was getting a regular small four wheeled truck. I had to call my agent who said she never heard anything like that) and she was demeaning to me when I just confused and wanted to understand why the paperwork was weird.) The truck was dirty on the inside, the oil gauge was saying it was dangerously low, the tire pressure was off. I tried to remain pleasant knowing they are seriously understaffed but was discouraged that they have so little sense of good customer service. Sad. Avoid them if you can, unless they clean up their act.

    Finish Line Auto Sales - car_dealers - Updated May 2026

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