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Abbottstown, PA

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DW Automotive Services

5.0 (1 review)
Closed • 8:00 am - 5:00 pm

Services - DW Automotive Services

Auto transmission repair

Oil changes

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10 months ago

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Grease Monkey

Grease Monkey

(4 reviews)

Grease Monkey on Ritchie Highway is unlike any automotive repair shop I have encountered in the…read moreBaltimore-Glen Burnie area. What separates this location from the typical garage is their combination of speed, mechanical capability, immediate service, and determination to finish the job correctly. I brought my vehicle in for substantial rear-brake work involving new brake drums, wheel bearings, brake components, hardware, and the related parts needed to properly complete the repair. Instead of telling me to leave the vehicle for several days before a technician could even begin, they started working on it immediately. That is the remarkable part of their business model. They provide the urgency people expect from a quick-service operation, but they are capable of performing serious and complex mechanical repairs. When additional parts were needed, they were able to obtain them from nearby suppliers extremely quickly. In one instance, the replacement drums arrived in roughly 15 minutes, and the technicians continued the repair without unnecessary delay. I also observed other customers arriving with automotive problems and saw the same sense of urgency: diagnose the problem, obtain what is needed, and get to work. There was no attitude of, "Leave it here and maybe we will get to it in a few days." The young leadership and technicians work with tremendous tenacity. If a repair requires another component, another adjustment, or another step, they keep moving forward until the vehicle is properly repaired. I did not have to stand over anyone or repeatedly ask whether the related components were being addressed. They handled the repair comprehensively. Many dealerships and traditional repair shops can keep a vehicle for several days simply because it is waiting in line before anyone begins working on it. Grease Monkey has created something different: bring the vehicle in, get the repair started, obtain the necessary parts quickly, complete the mechanical work, and get the customer back on the road. Their building says, "Done Fast. Done Right." After experiencing their service firsthand, I can say that is more than advertising. It describes how this location operates. For drivers, families, commuters, and businesses with fleet vehicles throughout the Baltimore and Glen Burnie area, this is a shop worth knowing about. Five stars. Grease Monkey is not simply another repair garage. They are demonstrating what modern automotive service should look like.

Very fast with response through Yelp…read more Service was performed relatively quickly. Had an unknown problem causing the engine to not turn over. They diagnosed and fixed the problem. They charged a fair market price without any strange fees or charges. Would take my vehicle here again.

Jiffy Lube - Plastic piece hanging down is supposed to be attached. Someone forgot to replace a bolt after the oil change.

Jiffy Lube

(15 reviews)

I've been coming here for a while and haven't had any problems. Just recently, I took my car there…read morefor an oil change before a trip. Well apparently they didn't replace the oil plug/oil filter scrape guard properly because the front half came unattached and scraped down the highway. Making it completely demolished and I'll need another one. Not to mention I'm 5 hours from home with a screaming car as the plastic scrapes against the pavement. I've had nothing but positive experiences at this place and let them know every time. Would just have expected more from a place I've been loyal to for years. Very upset.

To start - 5 stars doesn't mean perfect, that's an impossible standard. It does mean I think this…read moregarage does a good job and I would not hesitate to trust them with my car again. I don't think I got ripped off, and I think the older guys there seemed pretty knowledgeable. So starting out nitpicking - I had a very long wait time between the time I came in and when they took my information so I could at least leave the shop and wander around the plaza. It was almost an hour, they were already working on my am car, and all I could do was just sit around for someone to come and punch my name and address into a computer. The cynical side of me suggests they did that so the guy who finally did get to me in could pull my car's filters and clear the costs of them changing them + my wiper blades. Which, as far as cynicism goes I can't even be that mad about since visual demonstrations *do* work better than calling the client. It's just mildly annoying since I was good with the cost at the beginning and said as much. But even this scenario is conjecture, and more likely is that the shop was just busy and this is how workflow goes. The kid who checked me out was less knowledgeable than either of the first two men I'd talked to. He couldn't tell me if they'd checked my breaks or not, or what the measures he was showing me meant. I'm sure he'd have gotten one of the other guys if I pressed it, though. I went in for a state inspection anyway, and looking it up on google they're supposed to have checked my breaks so I feel comfortable with that. I met with the guy who did the inspections and he seemed pretty competent. On the service checklist it says they vaccines my floors and washed exterior windows - pretty extraneous services I don't care about much but I'm just detailing here. They did vacuum my front carpets, but didn't do the backs - probably because there were 2 boxes or so in there, and I would have never have expected them to do anything with my mess of a trunk. They definitely did not wash my windows. But they're also not a car wash and again, these are extras I at least really don't care about in my car shop. There are a few other things on the service list that say "not checked" or "N/A" that I would have asked about if the person ringing me would have been likely to give me answers on, but they don't worry me a lot and if I think about it on Monday I'm sure they'd explain it to me over the phone. My last nitpick is that this location is just listed as Jiffy Lube while all the others are listed as Jiffy Lube & Multicare - for non-car people like me I thought initially this might mean the Hanover location only did oil changes since it was different than the rest. Now, though, I think it might just be a fluke or an inconsistency from the way this location is franchised (which is important as well because this location takes different coupons than the rest of the ones in the area!) But with so many little things, I still give this place 5 stars. I had a lot of hiccups trying to get my car inspected today but the staff were really helpful and empathetic getting everything fixed and in the end got me finished earlier they told me. The first guy to set me up with everything actually tried to talk me down from a more expensive oil change, and seemed ready to spend any amount of time with me to explain what was happening with my car. Services do add up quick, especially with inspections, but I wasn't overcharged. The only other thing I can say is that I turned my car back on to the sounds of a baseball game, which was honestly just charming and made me smile.

DW Automotive Services - autorepair - Updated October 2026

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